"Information and experience are invisible yet valuable assets which some firms are leveraging to build stronger client relationships
How useful to your firm is knowledge management (KM) and your KM team? The question is more relevant these days than ever because even in this era of Big Data, automation and disaggregation, many firms are still failing to marshal their in-house know-how in a structured way.
The consequences can be serious, with lost market share, clients and opportunities all resulting from a muddled approach to KM."
"But a growing number of firms are building client-facing structures and systems into their thinking. This could include the sharing of knowledge with clients, interacting with them in a more regular or systematic manner or simply being more proactive about client-facing KM.