The "8 Cs" Audit of Knowledge Management | Future Knowledge Management |
Paul Gebel This is the second of a three part series on Knowledge Management in organizations. [...] by Nancy M. Dixon. In this post, I’ll take a look at a high-level survey of eight attributes of the state of KM within an organization. As a snapshot poll, this survey could be structured as a simple 1-10, or more likely a 1-5 performance scale. Or if an organization were to sample a set of knowledge superusers, this audit could also solicit unstructured, free-form responses for more qualitative feedback. Any way it is administered, the feedback gained from this audit is foundational to developing action items for KM improvement based on the goals of the organization.