How a Broken Knowledge Management System Can Be Fixed with Enterprise Search, by Diane Berry | Future Knowledge Management | Scoop.it
From the Harvard Business Review: How a Broken Knowledge Management System Can Be Fixed with Enterprise Search. Posted by Diane Berry on July 18, 2013. comments 0 comments | 200 reads. It's easy to fall into a routine at work.

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"A recent Harvard Business Review article looks at the information challenges faced by a leading outsourcer and IT consultant. The company’s information “flowed through hierarchies; geographies and functions operated in silos; most people weren’t aware of expertise elsewhere in the company; and few were collaborating to transfer best practices and help clients.” This flawed information flow prohibited employee collaboration in a globally dispersed company. In fact, the most central five percent of the company were bottlenecks – and if removed from the corporate network, the number of relationships in the company would drop by 29 percent.

This is a prime example of the broken knowledge management system that exists in many organizations. But what’s broken can be fixed with advanced indexing within enterprise search."