Reading, Listening and Questioning
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Ten Tips for Asking Good Questions - For Dummies

Ten Tips for Asking Good Questions - For Dummies | Reading, Listening and Questioning | Scoop.it
No one says everything you want to hear in the exact order, depth, and detail that you prefer. That's why the chief tool of a good listener is a good question. ...
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Telephone Listening Tips

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Really great tips on Active Listening focusing on phone calls. Take the Listening MOT and reflect on areas you may need to improve.

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Active Reading Strategies - Active Reading Strategies - McGraw Center - Princeton University

Active Reading Strategies - Active Reading Strategies - McGraw Center - Princeton University | Reading, Listening and Questioning | Scoop.it
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Some great tips on active reading. Think about how you can use some of these strategies with the e-mails you receive. Practice answering the question "what it says" in one sentence.

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Questioning Techniques: Asking Questions Effectively

Questioning Techniques: Asking Questions Effectively | Reading, Listening and Questioning | Scoop.it
This guide reviews common questioning techniques, and explains when to use them to get the information you need.
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This provides a high level overview of effective questioning techniques. Try some of these out on the phone and reflect upon how they worked.

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SQ3R: Studying More Effectively

SQ3R: Studying More Effectively | Reading, Listening and Questioning | Scoop.it
Discover a powerful technique for understanding and retaining written information.
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This site talks about an Active reading Strategy called SQ3R (Survey, Question, Read, Recall, Review). Have a think about how you can use this when reading a customer’s correspondence.

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