A clueless receptionist today, a bankrupt business tomorrow: Why does company after company – including companies that I encounter as a customer experience consultant – treat reception as an entry-level, stepping-stone position?
The role of conventional leadership is frequently depicted as one who takes charge, makes decisions, delegates tasks, and is otherwise disconnected from those in less authoritative positions. In a professional environment, this person might be known as the Big Boss that is somehow set apart from his or her subordinates. They’re “up there” and we’re “down here” type of thing.
A key insight revealed in the second annual APCO Worldwide/Gagen MacDonald Employee Engagement survey is the importance of company values in understanding employee engagement. Employees who believe their company’s senior leaders support and live the company’s values are much more committed to their employers.
Last week I was sent a link to an interesting infographic on the ten most important work skills in 2020. It is a graphic respresentation of research done by the University of Phoenix and the Institute for the Future (see their PDF report here). What I like about this is that the team that put it together has looked at the significant drivers of change in society and then worked out what work skills will be required to address these. It’s a thought provoking read for parents, educators and businesses alike. Whilst none of the skills listed are really new, the emphasis is on their growing importance. The timeline is only 6 years away anyway, and so the focus was not on new skills but on what is becoming vital for success right now in our workplaces. You can find the infographic here, and a summary of their points below......
Benessere Organizzativo - 26 Giugno 2014 Growbp interviene come speaker e come sponsor. Il progetto è nato dalla consapevolezza che oggi le organizzazioni sono chiamate a occuparsi in senso ampio del benessere, mettendo insieme diversi punti di vista frutto di esperienze, competenze e professionalità diverse.
Claudia Crescenzi's insight:
Growbp parteciperà come speaker con l'intervento: Le organizzazioni stanno al profitto come le persone stanno alle relazioni.
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