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Traditional CRM vs social CRM (Infographic)

Traditional CRM vs social CRM (Infographic) | Time to Learn | Scoop.it

Over the past two years Our Social Times has hosted social CRM conferences in London, New York and Paris.

It's a fast-growing industry with many specialist themes, but the first question the speakers always get asked is: "How does social CRM differ from traditional CRM?"

With social CRM events in Frankfurt, Brussels and Paris looming, we've set out to pre-empt the "traditional vs social" question by publishing our answer in advance in infographic form (below).

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