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5 User-Friendly Tools for Building Your Online Portfolio

5 User-Friendly Tools for Building Your Online Portfolio | formation 2.0 | Scoop.it
From mashable.com - April 16, 2012 3:22 AM

An online portfolio allows you to compile what makes you employable — it should include things like your resume, cover letter, references, certifications, transcripts and any examples of your work (including writing samples, press clips, artwork or lesson plans). Plus, you should include basic contact information, such as a phone number and email, and more modern information, like a Twitter handle, LinkedIn profile, or Facebook URL. Put all of this into one online package that’s easy to browse and voilà — you have an online portfolio!

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Discover Topics Frédéric DEBAILLEUL is following
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Streak – Utilisez Gmail comme CRM

Streak – Utilisez Gmail comme CRM | formation 2.0 | Scoop.it
From korben.info - July 10, 2012 10:36 AM

Voici une extension pour Chrome plutôt sympathique et totalement gratuite durant sa phase beta, qui vous permettra d'utiliser Gmail comme un CRM pour différents types de gestion, par exemple :

L'organisation d'événements
Le support par email
La gestion des ventes
Le suivi du recrutement
Le suivi de contrats
Le développement produit
L'appel de fonds
Le suivi d'écriture d'articles
L'organisation de mariage
ou encore le suivi des bugs ou de fonctionnalités dans vos projets

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Conversocial : Software to enable customer service in Facebook and Twitter

Conversocial : Software to enable customer service in Facebook and Twitter | formation 2.0 | Scoop.it
From www.conversocial.com - March 12, 2012 2:44 AM

Software to enable customer service in Facebook and Twitter. Prioritize social media customer service. Never miss a comment or a Tweet again.

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Et si vous passiez à la Relation Client sur Internet ?

Et si vous passiez à la Relation Client sur Internet ? | formation 2.0 | Scoop.it
From www.mediassociaux.fr - September 16, 2011 1:11 PM

Les services de Relation Client, comme les départements Marketing et Communication, doivent également faire leur révolution et intégrer la brique social media dans leurs outils et canaux relationnels actuels. Je ne parlerai pas ici de nouveaux concepts comme le Social CRM, préférant me concentrer sur l’essentiel à savoir la relation efficace, pérenne et satisfaisante avec son client sur Internet.

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Rescooped by Frédéric DEBAILLEUL from Driving change - Conduite du changement
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CRM News: Trends: The Enterprise 2.0 Global Delivery Model Transformation, Part 1

CRM News: Trends: The Enterprise 2.0 Global Delivery Model Transformation, Part 1 | formation 2.0 | Scoop.it
From www.crmbuyer.com - August 1, 2011 8:00 AM
The current Global Delivery Model is a mature and highly successful mechanism that has been empowering numerous organizations worldwide to implement value-based, cost-effective IT solutions over the past two decades.

Via Henri Lefèvre
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Ne pas confondre le "Social CRM" et le "Réseau Social autour du CRM"

Ne pas confondre le "Social CRM" et le "Réseau Social autour du CRM" | formation 2.0 | Scoop.it
From greensi.blogspot.com - March 21, 2011 1:02 PM
Avec des annonces marketing de plus en plus confuses ou les môts Social et 2.0 sont mis à toutes les sauces, il est certainement temps de clarifier le vocabulaire et le positionnement du Social CRM :
- par rapport au CRM
- par rapport aux réseaux sociaux d'entreprise
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CiviCRM 4.1 2012 plugin WordPress, Drupal, Joomla - Gestion de la relation

CiviCRM 4.1 2012 plugin WordPress, Drupal, Joomla - Gestion de la relation | formation 2.0 | Scoop.it
From gratuit.freevar.com - June 7, 2012 2:35 AM

CiviCRM est un projet communautaire open source pour construire les fonctionnalités de gestion de la relation constitutive pour un but non lucratif, de promotion et de secteurs civiques.traitement de don en ligne, la gestion d’événements, adhésions, gestion de cas, rapports et plus encore

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WDGold Lite 2011 + Lite Mobile Licence gratuite La CRM Gestion Entreprise - Relation client

WDGold Lite 2011 + Lite Mobile Licence gratuite La CRM Gestion Entreprise - Relation client | formation 2.0 | Scoop.it
From fluxmark.blogspot.com - December 3, 2011 11:33 AM
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Putting the Relationship back in Customer Relationship Management

From www.slideshare.net - August 8, 2011 1:06 PM
What customers expect of us if we want to build meaningful relationships with them in the age of the social web.
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A quoi peut bien servir un CRM ?

A quoi peut bien servir un CRM ? | formation 2.0 | Scoop.it
From www.conseilsmarketing.fr - March 23, 2011 4:22 AM
Malgré un effort de communication important depuis plusieurs années, le CRM reste encore un mot barbare pour de nombreuses entreprises...
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