The Amazon customer service center has closed its doors at its temporary location in the Winchester Plaza and has officially started operating in the new 80,000-square foot facility on Rolling Hills Lane.
Amazon was launched in Winchester in August 2012 and began operating in the new facility on July 29. The company will host a ribbon cutting ceremony today with guests including Kentucky Gov. Steve Beshear.
Alex Krueger, the senior site leader at Amazon, said there are 960 seats on the call floor with about 300 of them currently filled. The new facility is the largest Amazon customer service facility in the world.
The company brought more than 150 people from the temporary location and the work force has grown to more than 300 positions. Krueger said the operation will continue to grow.
The new center is a state-of-the-art facility that is associate-centered, according to Krueger. He said the amount of interest from the community was amazing and they have had an overabundance of applicants that fit well into the new center.
“The theory (of the new facility) has a fun, industrial, techy feel,” Krueger said.
The various conference rooms were Kentucky-themed as well as Seattle-themed, where Amazon’s headquarters is stationed.
The center featured a game room just off of a large breakroom where employees can play ping-pong, foosball or video gameswhile on their breaks.
The call floor has separate desks where workers are allowed to decorate as their own. It also features skylight windows to let in natural light.
“We were trying to figure out how to get a lot of light in while not effecting the computer screens,” Krueger said. “The light shoots down. It’s associate-friendly.”
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Via Chuck Sherwood, Senior Associate, TeleDimensions, Inc