The new devices will be a strategic tool for flight attendants giving them greater access to more information about the customers onboard their flight. To better serve customers, American’s flight attendants can use the device to:
- Access customer information such as name, seat number and loyalty program status in a seat map view and customer list view;
- Record meal and beverage preferences for premium class customers;
- Easily identify high-value customers seated in the premium cabins and in the main cabin, and customers requiring special assistance; and,
- Provide customers with connecting gate, flight delays and weather information – pending FAA approval, all information will be automatically updated when Wi-Fi is available on the aircraft.