The top strategic action for two-thirds of service organisations is to develop or improve the metrics or KPIs used to measure field service performance.
Yet only 18 percent of companies believe they have the skills necessary to gather and use insights effectively.
These two statistics represent the predicament of many field service organisations today - they know actionable analytics are vital for business success, but fully utilising the information they gather is a daunting and difficult task.
This white paper highlights the metrics that matter and demonstrates how analytics can help to improve business performance.
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