Facilitating for a better world
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Is tacit knowledge the Grail of facilitators ?

Is tacit knowledge the Grail of facilitators ? | Facilitating for a better world | Scoop.it
Philippe Schoen's insight:

In their article "Leading at the Edge : How Leaders influence Complex Systems", ( http://www.thesoulatwork.com/pubs/emerge.html ) Birute Regine and Roger Lewin point out the importance of relationship and communication between all elements of the organization :

 

"In a nonlinear, dynamic world, everything exists only in relationship to everything else, and the interactions among agents in the system lead to complex, unpredictable outcomes." ... "Relationships are the most important thing in a complex system. If you don’t have strong relationships, none of this works."

 

The authors describe 5 levels of relationships :

1. to one’s work

2. between individuals

3. to the shared purpose and values

4. to other complex systems such as other companies in the business environment and in their economic web, and to the community in which they lived

5. to the natural environment.

 

For each of these levels, what kind of communication skill or knowledge is needed to adapt effectively in a complex, unpredictable and transforming environment ?

 

Michael Polanyi's "tacit knowledge" could be piece of the puzzle :

 

"With tacit knowledge, people are not often aware of the knowledge they possess or how it can be valuable to others. Effective transfer of tacit knowledge generally requires extensive personal contact, regular interaction and trust. This kind of knowledge can only be revealed through practice in a particular context and transmitted through social networks. To some extent it is "captured" when the knowledge holder joins a network or a community of practice."

(Wikipedia)


Tacit knowledge is kind of a bridge between expert knowledge and practice, which allows real adaption and change :


"Often we employ knowledge experts, subject matter experts and have a diversity of specialists collaborating as they are surprisingly as individuals, often unaware, often unable to articulate, communicate and describe what they know; it often requires others around them to bring it out. The important point is they know but often cannot articulate it without prompting or drawing out what they know in a ‘given’ context to make clearer meaning of it, moving it from tacit to explicit."

( http://paul4innovating.com/2011/11/11/tacit-knowledge-rich-in-its-innovation-implications )


the way to spread and share tacit knowledge seems to be bringing group together and facilitating conversations.


Facilitators familiar with the art of hosting could find here the theoretical backgrounds of their practice :

- complex systems

- tacit knowledge


This could lead to a better understanding of our practice of designing new effective processes to facilitate transformation, cooperation, innovation.

more...
Carole Maurage's curator insight, February 27, 2014 3:25 AM

La connaissance tacite est la connaissance des collaborateurs qui n'est pas transmise à d'autres membres de l'organisation souvent par manque "d'intimité" relationnelle entre les personnes. Cette connaissance représente une grande richesse dans les organisations. Sa transmission ne peut souvent pas se faire seule et un facilitateur peut alors devenir un levier pour permettre le passage du tacite à l'explicite. 

Carol Sherriff's curator insight, July 23, 2014 11:11 AM

Great to see tacit knowledge considered in relation to facilitation. As tacit knowledge is embedded in people's minds, bodies and relationships you cannot order people to share it, only facilitate them to do so.

Facilitating for a better world
Facilitation helps groups and teams to enhance collective intelligence for effective working. Thousands of facilitators all around the world are contributing to a better future. My deep belief is that the best thing i can do to save humanity is to help every day people gathered in a room for thinking with kindness, energy and responsibility.
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Vers le consultant facilitateur

Vers le consultant facilitateur | Facilitating for a better world | Scoop.it
Depuis quelque temps, de plus en plus de voix se font entendre pour mettre en avant la nécessaire évolution du métier de consultant.
Philippe Schoen's insight:

Article un peu lisse et du coup plein de nids de poules et de raccourcis simplistes, mais qui montre bien l'intérêt croissant pour la facilitation.

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It's the end of the world as we know it (and I feel fine) | Daniel Gilbert | TEDxAcademy - YouTube

This talk was given at a local TEDx event, produced independently of the TED Conferences. Our "psychological immune system" lets us feel truly happy even whe...
Philippe Schoen's insight:

This is a really really fantastic talk about our ability (or not) to become human, as an animal who does the good. The way we, as an animal, decide is depending on the ontentional, immoral, imminent and Instantaneous state of the threat.


Daniel Gilbert concludes : "The human brain is the only object in the known universe that can predict its own future and tell its own fortune. The fact that we can make disastrous decisions even as we foresee their consequences is the great, unsolved mystery of human behavior. When you hold your fate in your hands, why would you ever make a fist ? We know the answer : making a fist is the natural response to danger. Our salvation, if it comes, will come because we are the animal that can now use our brains to do what no animal does when it is threatened : open up our hands"


Wow... thank you Mr Daniel GIlbert :)

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Powers of Two

Powers of Two | Facilitating for a better world | Scoop.it
Philippe Schoen's insight:

When facilitating a group, i found out that it is worthy to make the participants work in teams of two at some stage of the process. Working in teams of two is more than a transitional between solo thinking and group thinking. It's the best way to get trust between the participants and creative thinking. This book tells stories which give some clues about the "power of two".

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Take Notes by Hand for Better Long-Term Comprehension - Association for Psychological Science

Take Notes by Hand for Better Long-Term Comprehension - Association for Psychological Science | Facilitating for a better world | Scoop.it
Philippe Schoen's insight:

So, as a facilitator, how to summarize what's going on in a collaborative process ?

Letting "write" the participants the important questions, ideas, proposals, learnings seems to be the best way.

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Snowtime

Snowtime | Facilitating for a better world | Scoop.it
Des flocons de neige vus au microscope se forment sous vos yeux en accéléré dans cette vidéo.
Philippe Schoen's insight:

The beauty of chaos : No snowflake looks like another, as no team works like another, and as no meeting unfolds as planned.

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Is tacit knowledge the Grail of facilitators ?

Is tacit knowledge the Grail of facilitators ? | Facilitating for a better world | Scoop.it
Philippe Schoen's insight:

In their article "Leading at the Edge : How Leaders influence Complex Systems", ( http://www.thesoulatwork.com/pubs/emerge.html ) Birute Regine and Roger Lewin point out the importance of relationship and communication between all elements of the organization :

 

"In a nonlinear, dynamic world, everything exists only in relationship to everything else, and the interactions among agents in the system lead to complex, unpredictable outcomes." ... "Relationships are the most important thing in a complex system. If you don’t have strong relationships, none of this works."

 

The authors describe 5 levels of relationships :

1. to one’s work

2. between individuals

3. to the shared purpose and values

4. to other complex systems such as other companies in the business environment and in their economic web, and to the community in which they lived

5. to the natural environment.

 

For each of these levels, what kind of communication skill or knowledge is needed to adapt effectively in a complex, unpredictable and transforming environment ?

 

Michael Polanyi's "tacit knowledge" could be piece of the puzzle :

 

"With tacit knowledge, people are not often aware of the knowledge they possess or how it can be valuable to others. Effective transfer of tacit knowledge generally requires extensive personal contact, regular interaction and trust. This kind of knowledge can only be revealed through practice in a particular context and transmitted through social networks. To some extent it is "captured" when the knowledge holder joins a network or a community of practice."

(Wikipedia)


Tacit knowledge is kind of a bridge between expert knowledge and practice, which allows real adaption and change :


"Often we employ knowledge experts, subject matter experts and have a diversity of specialists collaborating as they are surprisingly as individuals, often unaware, often unable to articulate, communicate and describe what they know; it often requires others around them to bring it out. The important point is they know but often cannot articulate it without prompting or drawing out what they know in a ‘given’ context to make clearer meaning of it, moving it from tacit to explicit."

( http://paul4innovating.com/2011/11/11/tacit-knowledge-rich-in-its-innovation-implications )


the way to spread and share tacit knowledge seems to be bringing group together and facilitating conversations.


Facilitators familiar with the art of hosting could find here the theoretical backgrounds of their practice :

- complex systems

- tacit knowledge


This could lead to a better understanding of our practice of designing new effective processes to facilitate transformation, cooperation, innovation.

more...
Carole Maurage's curator insight, February 27, 2014 3:25 AM

La connaissance tacite est la connaissance des collaborateurs qui n'est pas transmise à d'autres membres de l'organisation souvent par manque "d'intimité" relationnelle entre les personnes. Cette connaissance représente une grande richesse dans les organisations. Sa transmission ne peut souvent pas se faire seule et un facilitateur peut alors devenir un levier pour permettre le passage du tacite à l'explicite. 

Carol Sherriff's curator insight, July 23, 2014 11:11 AM

Great to see tacit knowledge considered in relation to facilitation. As tacit knowledge is embedded in people's minds, bodies and relationships you cannot order people to share it, only facilitate them to do so.

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Stop Asking Stupid Questions

Stop Asking Stupid Questions | Facilitating for a better world | Scoop.it

uestioQuestions focused on the present are management questions. “What’s the problem?” for example. Leaders, on the other hand, ask questions about the future, “Where do we want to be next year?”Managers...

Philippe Schoen's insight:

Questioning is a key success factor in a facilitation process. How to get the right question from the sponsor ?

Ask about the present when:

 

- Deadlines are pressing.

- People are stuck.

- Progress is slow.

- Frustration is high.

- Projects are high profile.

 

Ask about the future when:

 

- Purpose isn’t clear.

- Focus is lost.

- Direction is ambiguous.

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A Conference Call in Real Life - YouTube

Sponsored by Leadercast.com Created by Tripp and Tyler Produced by Green Tricycle Studios Cast: Tripp Crosby Beth PIlgreen Tyler Stanton Jon Raffa Paul Ryden...
Philippe Schoen's insight:

Things that shouldn't happen during a conf call. Online facilitation is a growing challenge.

 

How to arrange space and time ?

How to share goal and common rules ?

How to ensure reliable connection ?

How to conclude and ensure an effective follow-up of the decisions ?

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6 Habits Of Resilient People

6 Habits Of Resilient People | Facilitating for a better world | Scoop.it
What makes some people persevere through trying circumstances while others begin flailing at the first sign of crisis? Understanding the key qualities...
Philippe Schoen's insight:

6 habits to compare with this article http://hbr.org/2002/05/how-resilience-works/ar/pr :

 

1. accept failure

2. have a sense of purpose

3. building relationships

4. reframe past hurts

5. have multiple indentities

6. practice forgiveness

 

compared to :

- ability to face down reality (see 1)

- a strong belief in the meaning of life and values (see 2)

- ingenuity and ability to deal with whatever is on hand (see 4, 6)

 

Also :

- sense of humor, even black humor

- ability to attach to others (see 3)

- an inviolable inner psychological space (see 5)

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The Five Competencies Of Creative Intelligence | Startup Creativity | Startup Blog | Innovating Creations

The Five Competencies Of Creative Intelligence | Startup Creativity | Startup Blog | Innovating Creations | Facilitating for a better world | Scoop.it
In today's modern world in order to be considered a success you must go against the flow of many and become truly creative in order to make something truly great.
Philippe Schoen's insight:

5 competencies of creative intelligence :

 

- Knowledge mining : the ability to connect difference sources

- Framing : the ability to frame reality to see opportunities

- Playing : the capacity to see the world as a playground

- Making : the ability to realize your idea

- Pivoting : being able to serve a community, whatever the product or service

 

Another thought of Bruce Nussbaum, the author of "Creative Intelligence" :

 

"None of the big, disruptive innovations in our lives have come out of brainstorming. It was invented by advertising agencies in the 1930s. The idea that if you throw a lot of smart people in a room together and ask them to come up with ideas, some will stick. But in truth, it rarely happens that way.

I think we need to replace brainstorming with what I call ‘magic circles’. These are environments where two or three smart people who trust each other can come together and ‘play’ at connecting disparate dots of knowledge in an open-ended kind of game. Look at the innovations that have changed our lives: Google, Facebook, Match.com; ZipCar, Amazon, 3M’s Post-Its–even jazz and rock & roll. In each case, there was a small group of people working together in a ‘playground’ setting–a magic circle. That circle can be in a lab, a school, a conference room–anywhere that you can have space, time and permission to improvise. This is the type of setting we need for innovation in an era of constant, cascading change."

 

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The Powers of Six - David Grove's Emergent Knowledge - Philip Harland and Matthew Hudson

The Powers of Six - David Grove's Emergent Knowledge - Philip Harland and Matthew Hudson | Facilitating for a better world | Scoop.it
David Grove Emergent Knowledge Powers of Six Power of Six Clean Language Information Training Seminars Philip Harland Matthew Hudson Matt Psychotherapy psychotherapist The Joy of Six
Philippe Schoen's insight:

A great field of exploration for a facilitator : the powers of six. Six questions are necessary and sufficient to explore a deep issue. You can do several sequences of six.

 

Certainly much more to discover about this practice.

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Le Dialogue

Par Caroline Durand. Capsule réalisée lors de l'Atelier sur le leadership collaboratif, au Vignoble de l'Isle de Bacchus à l'île d'Orléans. Une co-production de…
Philippe Schoen's insight:

Caroline Durand, canadian facilitator explains the different "states" of members of a group during the dynamic of collective intelligence :

 

- Intention (what are we doing together, aims, objectives)

- Openess / opening (the process of opening to yourself, others, environment)

- Presence (the mental state of concentration : you are here and now, not distracted by what happened before, what should happen, what happens elsewhere...)

- Dialogue : intention, openess, presence are the three preconditions of genuine dialogue

- Collaboration : genuine dialogue produces collaboration

- The state of reliance : the word "reliance" has a different sense in french than in englsih. In french it means "being in relation with the whole system". This state is a step forward compared to the initial state of the members of the group.

- Energy : the result of all the states before yields energy for doing. Something doing with the state of "flow" described by 

Mihály Csíkszentmihályi (sorry I really can't spell that name...)

 

This dynamic isn't linear but as a spiral. Caroline is using the metaphor of the hurricane. As a spiral, i agree with her : its not a simple linear process. During the dialogue, you can loose presence of openess, and jump from state to state. These states are not the process.

 

One task of the facilitator is to indentify these states of the members during the process.

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Nathalie Carpentier's curator insight, January 4, 2014 1:01 PM

Les conditions de l'émergence de l'intelligence collective

Nathalie Carpentier's curator insight, January 4, 2014 1:02 PM

Les conditions de l'émergence de l'intelligence collective

Annie Longeot's curator insight, January 5, 2014 3:08 AM

une facilitatrice canadienne présente cette vidéo intéressante sur les différents moments, stades de la construction d'une intelligence collective au sein d'un groupe : Intention (volonté de collaborer),

Ouverture (authenticité), 

Présence (ici et maintenant),  

Dialogue, (intention, ouverture et  présence sont nécessaires à la création d'un réel dialogue)

Collaboration (grâce au dialogue)

Reliance (confiance, relations avec l'ensemble du groupe)

Energie (naît de l'ensemble de ces facteurs)

Ces différents points sont présentés sur une spirale car ils ne sont pas linéaires.

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The 20 Minute Morning Routine Guaranteed to Make Your Day Better

The 20 Minute Morning Routine Guaranteed to Make Your Day Better | Facilitating for a better world | Scoop.it
Medications, meditations, or chugging coffee not required.
Philippe Schoen's insight:

Oh wow... let's start a daily meeting process with 20 minutes working out ?

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Travailler en mode COLLABORATIF : 200 fiches pratiques et méthodologiques - NetPublic

Travailler en mode COLLABORATIF : 200 fiches pratiques et méthodologiques - NetPublic | Facilitating for a better world | Scoop.it

MultiBaO est une nouvelle multi-boite à outils consacrée àl’organisation en collectif et à la gestion de projets. Ses initiateurs, un collectif non formel composé de membres de plusieurs associations et universités propose – sous licences Creative Commons – des ressources pour les animateurs de réseaux/groupes sous la forme de fiches outils et méthodes.

Chacun est invité à contribuer à l’amélioration et à l’écriture de nouvelles fiches.

 

 


Via association concert urbain
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association concert urbain's curator insight, March 16, 2015 6:43 AM


NetPublic

@netpublic 

Hélène Introvigne's curator insight, March 17, 2015 6:10 PM

Très bonne initiative 

MichelCHOPINAUD's curator insight, March 20, 2015 4:42 AM

Merci aux chercheurs et responsables désintéressés de cette belle initiative; Enfin, une véritable boite à outils collaborative

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Collective Individuality: Reconstructing the Public Realm | Zhanina Boyadzhieva | TEDxBG - YouTube

http://youtu.be/EpmwQAYDIxg
Philippe Schoen's insight:

Interesting concept of "collective individuality", as a synthesis of the communist and capitalist approach of living together.

The most impressive is how communist urban planners have designed the city as a living organism... and it didn't work, though the intention was very generous.

How come ? I think it didn't work because the concept of "living networks" or "microregion" was imposed by the top and didn't emerge from the bottom, from the people themselve.

So even the future, imagined by Z.Boyadhiva will never work because there is no word in her model about people's commitment.

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P.L.A.Y.! – A summary of Improvisation principles for Trainers and Facilitators

P.L.A.Y.! – A summary of Improvisation principles for Trainers and Facilitators | Facilitating for a better world | Scoop.it
Philippe Schoen's insight:
Interesting set of rules you can suggest at the beginning of a participatory meeting or a collaborative process. Includes most of the participant's mindset prerequisites :

 

- Presence : be here and now, be connected to others

- Leaping into (or Letting go) : begin the job even if you don't have all the informations (anyway, in complex situations you cannot have all the informations)

- Accept and adapt : as Harrison Owen said, "be prepared to be surprised"

- Yes, and... switch from Devil's Advocate (Yes, but) to Angel's Advocate (Yes, and...)

- ! : energize your meeting.

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Mais c'est quoi la Communication Non Violente (CNV), bordel ?

Mais c'est quoi la Communication Non Violente (CNV), bordel ? | Facilitating for a better world | Scoop.it
Découvrez la CNV (Communication Non Violente) pour communiquer mieux et créer un climat positif
Philippe Schoen's insight:

Un article très clair sur la CNV, qui donne envie d'essayer.

 

L'introduction est également remarquable. En tant que facilitateur, voici une grille de lecture efficace et simple pour évaluer la compétence d'un groupe à produire de l'intelligence collective :


- compétence métier

- compétence d'animation

- capacité à interagir

- intention des participants : prendre des parts (pouvoir de soi) ou prendre part (pouvoir du groupe).

 

Sorry for my english readers. This article is in french. Its worthy to take some time for translating it.

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Kseniya Simonova - Sand Animation (Україна має талант / Ukraine's Got Talent) - YouTube

Ксения Симонова - Песочная анимация stb (5.06.09) F.A.Q. : - full list of music (thanx to LikaFortuna): 1. Cirque du Soleil - Jeux d'Eau 2. В.Лебедев-Кумач -...
Philippe Schoen's insight:

We are right in a time where we have to choose between cooperation and war. Stupid choice, isnt'it... yet... This is not graphic facilitation, its art and beyond. Have a nice sunday.

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Conflict & Design

Conflict & Design | Facilitating for a better world | Scoop.it
Philippe Schoen's insight:

“A conflict itself, is seldom or never viewed as something positive,” curator Kurt Vanbelleghem says. “However, ” The sense of urgency and need for action that conflict creates is so often what leads to the most original and progressive work.

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Assess the group's mood in a minute

Assess the group's mood in a minute | Facilitating for a better world | Scoop.it
Philippe Schoen's insight:

On a paper draw four icons :

 

- sunny : everything's ok, i'm happy

- sunny, a bit cloudy :  i'm ok, tho one thing...

- rainy : something's wrong

- stormy : i have a real concern

 

Ask everyone to express his/her feeling, and explain it in one word...

 

It a very common tool called "météo du groupe" in french : "group weather forecast" :)

 

Just use it for a group of 26 participants. It took 10 minutes to assess the group's mood.

 

Here, the group is quiet happy. If someone had chosen rainy or stormy, everyone could understand this participant has a concern, and could support him/her.

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Dave Wood's curator insight, January 28, 2014 9:44 AM

Nice visual template that could be used with individuals and groups.

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Real Collaboration Takes More than Meetings and PowerPoints

Real Collaboration Takes More than Meetings and PowerPoints | Facilitating for a better world | Scoop.it
NBS Thought Leaders offer guidance on sustainable business models for the 21st century. Thought Leaders are leading academics and practitioners: world experts on sustainability issues. […]
Philippe Schoen's insight:

Real collaboration needs urgency and self-awareness as being part of the problem :

 

"- Focus on pressing practical and shared problems.

- Focus on transforming relationships to recognize different perspectives.

- Create spaces for reflection and deeper conversation.

- Anchore collaboration by a “backbone organization.”

- Recognize that “We have met the enemy and he is us” : collaborating organizations must see themselves as part of the problem.

 

These conditions must be seen as aspects of a larger whole, not as a checklist of “good ideas” that get implemented separately."

 

As Harrison Owen, Peter Senge points out that collaboration is driven by "a real sense of urgency. One might say, a decision time of yesterday."

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Qu'est-ce que le transfert ?

Qu'est-ce que le transfert ? | Facilitating for a better world | Scoop.it
Phénomène mis en exergue par Freud dès les débuts de la psychanalyse, le transfert a, dit-on, une fonction essentielle dans la cure. Pourquoi est-ce un passage obligé pour le patient ? Et qu'en est-il hors psychanalyse ?
Philippe Schoen's insight:

Rappel utile pour le facilitateur des notions de transfert, contre-transfert (psychnalyse), confiance et compréhension (hypnose) et collaboration (TCC).

 

Des notions relationnelles que le facilitateur doit prendre en considération pour être réellement capable d'adopter une posture du non savoir (Harlene Anderson, Steve de Shazer) et de faire face à l'émotion positive ou négative du sponsor ou des participants.

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Learning Graphic Facilitation - 7 Elements by Bigger Picture

For the past 2 years we have experimented with a new format - Created communication and dialogue tools by drawing - AND filming. With over 25 client and project videos...


Via Baiba Svenca, Rosa Zubizarreta
Philippe Schoen's insight:

Looks so simple... My tip : practice every day, and never give up...

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Baiba Svenca's curator insight, April 8, 2013 12:45 PM

An excellent summary of 7 visual elements drawn by hand that constitute a graphic presentation. These elements are people, place, process, speech, text, colour and effects. A presentation is complete when you put all these elements together.

Shanika Journey's curator insight, April 10, 2013 6:07 PM

This is for people who would like to know how to create their own video scribes, but they are not very artistic.


Carol Sherriff's curator insight, September 7, 2013 10:57 AM

Don't agree we are all visual thinkers but we can all draw.

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Familiarity Can Be Dangerous

Familiarity Can Be Dangerous | Facilitating for a better world | Scoop.it
We are losing our ability to be confronted by external forces that are foreign. There is value in friction and perhaps the greatest friction of all is our humility.
Philippe Schoen's insight:

Ouch... that's invigorating !! Nietzsche : "We only hear those questions for which we are in a position to find answers." Jump in your effort zone ! Familiarity can be...err... IS actually dangerous.


Courage is one of the main value now and for the future. Here how Jennifer Sertl is developing courage :


- Courage to name and claim the demons that you struggle with and the habits that you know you must break to stop the sabotage causing you to work harder than you need to.

- Courage to surround yourself with people you don't understand that make you feel inferior and ask questions you have never heard asked.

- Courage to be the dumbest person in the room to feel the pressure of not knowing and wondering if you belong.

- Courage to interrogate reality and say, "I am limited by my awareness as my awareness is incomplete."

- Courage to admit you are lost or do not understand.

- Courage to realize the world around you it too homogenous for you to gain proper perspective.


Use these outstanding advices for your life and your mission.

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Don't just stand there, think - The Boston Globe

Don't just stand there, think - The Boston Globe | Facilitating for a better world | Scoop.it

WHEN YOU READ something confusing, or work a crossword puzzle, or try to remember where you put your keys, what do you do with your body? Do you sit? Do you stand? Do you pace? Do you do anything with your hands? Do you move your eyes in a particular pattern?

 

How you answer questions like these, it turns out, may determine how long it will take for you to decipher what you're reading, solve your puzzle, or get your keys back.

The brain is often envisioned as som...

 


Via Ucka Ludovic Ilolo
Philippe Schoen's insight:

Embodied cognition is definitely important for facilitation. How to move to help collaborative thinkings ? Silly ? Certainly not. All facilitators know how much space influences group thinking and space is part of the design of the process. Now we know the way participants move influences their way of thinking.

 

Time to experience a "stroll-thinking" process.

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Ucka Ludovic Ilolo's curator insight, December 29, 2013 4:31 AM

"Our brains evolved to help us function in a dynamic environment, to move through it and find food and escape predators," she says. "It didn't evolve to help us sit in a chair in a classroom and listen to someone and regurgitate information."