In one well-known study, workers who felt unfairly criticized by a boss or felt they had a boss who didn't listen to their concerns had a 30 percent higher rate of coronary disease than those who felt treated fairly and with care.
In the workplace itself, researcher Marcial Losada has found that among high-performing teams, the expression of positive feedback outweighs that of negative feedback by a ratio of 5.6 to 1. By contrast, low-performing teams have a ratio of .36 to 1.
Conversations about employee engagement often strike me as too scientific, too distant. The focus on metrics and key performance indicators often drives the conversation away from the most significant, most critical element ...
While the skills learned via “Search Inside Yourself” are designed to help one to ?optimize thyself? and gain an extra edge, it may be surprising that the core concepts of the program are mindfulness and emotional intelligence ...
Stories work for leaders as a successful communication technique for several reasons. Storytelling translates dry and abstract numbers into compelling pictures of a leader’s goals. Stories convey emotion effectively, and emotion united with a strong idea is persuasive. We remember what we feel and our emotions inspire us to take action. Charts can leave listeners bemused; documents remain unread and dialogue is just too laborious and slow. Although good business cases are developed through the use of numbers, when faced with the task of persuading others to get enthusiastic about a major change, storytelling is the only thing that works. Stories are memorable: research claims that we are up to 22 times more likely to remember a story than a set of disconnected facts.
I recently had the pleasure of catching up with Daniel Goleman, who is an internationally known psychologist that lectures frequently to professional groups, business audiences, and on college campuses.
Small business owners have always recognised the value of having engaged employees, and whilst a business remains small and the personal day to day relationships are reinforced, dis-engaged employees are a rarity.
The relationship between employee engagement and organizational vitality has been well documented over the past decade. Highly engaged employees are more productive and efficient, and they deliver better customer ...
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