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Four Emotional Drivers for Employee Engagement

Four Emotional Drivers for Employee Engagement | Facilitating change and collaboration | Scoop.it

Via Daniel Watson
Carol Sherriff's insight:

I like the simplicity of the model suggested - prompts thought - but on reflection it is to simplistic. People are differently motivated within each of the four headings. I tend to use Archetypes or NLP frames of reference when working with a group on motivation/

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Louise Startin's curator insight, September 5, 2013 6:54 AM

interesting article backed by research - does it ring bells with you as an employee / employer...?

Bryce Wettstein's curator insight, September 9, 2013 12:08 AM

"Management is the opportunity to help people become better people. Practiced that way, it's a magnificent profession." - Professor Clay Christensen

 

I think this quote is an excellent supplement to the article. The article talks about four different emotional drivers that motivate employees, and how their morale affects their overall performance. If a manager is able to satisfy these emotional drivers, it develops positive employee engagement in the workplace.

 

This is a great example of the behavioral approach to management, which stresses group dynamic and leadership, social needs as primary motivating factors, and focuses more on the human side of an organization.

Terence R. Egan's curator insight, July 5, 9:32 PM


Now, how can the principles of Behavioral Economics be employed in the workplace in order to optimize the attainment of the four emotional drivers?

 

For example, studies have shown that sharing unique, or even risky activities can considerably enhance bonding and teamwork. This has been shown to be true whether between lovers (or prospective lovers), colleagues, or both (although that last one is purely my own speculation!).

 

How can Behavioral Economics inform us on the attainment of the other three emotional drivers?   

Facilitating change and collaboration
Facilitating change and collaboration
Collection of resources on facilitating change and collaboration by Carol Sherriff, director of Wilson Sherriff and a certified Professional Facilitator
Curated by Carol Sherriff
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Is tacit knowledge the Grail of facilitators ?

Is tacit knowledge the Grail of facilitators ? | Facilitating change and collaboration | Scoop.it

Via Philippe Schoen
Carol Sherriff's insight:

Great to see tacit knowledge considered in relation to facilitation. As tacit knowledge is embedded in people's minds, bodies and relationships you cannot order people to share it, only facilitate them to do so.

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Philippe Schoen's curator insight, February 17, 2:50 AM

In their article "Leading at the Edge : How Leaders influence Complex Systems", ( http://www.thesoulatwork.com/pubs/emerge.html ) Birute Regine and Roger Lewin point out the importance of relationship and communication between all elements of the organization :

 

"In a nonlinear, dynamic world, everything exists only in relationship to everything else, and the interactions among agents in the system lead to complex, unpredictable outcomes." ... "Relationships are the most important thing in a complex system. If you don’t have strong relationships, none of this works."

 

The authors describe 5 levels of relationships :

1. to one’s work

2. between individuals

3. to the shared purpose and values

4. to other complex systems such as other companies in the business environment and in their economic web, and to the community in which they lived

5. to the natural environment.

 

For each of these levels, what kind of communication skill or knowledge is needed to adapt effectively in a complex, unpredictable and transforming environment ?

 

Michael Polanyi's "tacit knowledge" could be piece of the puzzle :

 

"With tacit knowledge, people are not often aware of the knowledge they possess or how it can be valuable to others. Effective transfer of tacit knowledge generally requires extensive personal contact, regular interaction and trust. This kind of knowledge can only be revealed through practice in a particular context and transmitted through social networks. To some extent it is "captured" when the knowledge holder joins a network or a community of practice."

(Wikipedia)


Tacit knowledge is kind of a bridge between expert knowledge and practice, which allows real adaption and change :


"Often we employ knowledge experts, subject matter experts and have a diversity of specialists collaborating as they are surprisingly as individuals, often unaware, often unable to articulate, communicate and describe what they know; it often requires others around them to bring it out. The important point is they know but often cannot articulate it without prompting or drawing out what they know in a ‘given’ context to make clearer meaning of it, moving it from tacit to explicit."

( http://paul4innovating.com/2011/11/11/tacit-knowledge-rich-in-its-innovation-implications )


the way to spread and share tacit knowledge seems to be bringing group together and facilitating conversations.


Facilitators familiar with the art of hosting could find here the theoretical backgrounds of their practice :

- complex systems

- tacit knowledge


This could lead to a better understanding of our practice of designing new effective processes to facilitate transformation, cooperation, innovation.

Carole Maurage's curator insight, February 27, 3:25 AM

La connaissance tacite est la connaissance des collaborateurs qui n'est pas transmise à d'autres membres de l'organisation souvent par manque "d'intimité" relationnelle entre les personnes. Cette connaissance représente une grande richesse dans les organisations. Sa transmission ne peut souvent pas se faire seule et un facilitateur peut alors devenir un levier pour permettre le passage du tacite à l'explicite. 

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Find Your Inner Mandela: A Tribute and Call to Action

Find Your Inner Mandela: A Tribute and Call to Action | Facilitating change and collaboration | Scoop.it
He didn’t cling to power. He empowered.

Via Karen Dietz
Carol Sherriff's insight:

Lovely tribute and thought piece about Mandela as a leader who understood forgiveness, generosity and what his core principles were.

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Russell Roberts's curator insight, December 7, 2013 1:30 AM

An excellent article that encapsulates the spirit of the late President of South Africa.  It's simply amazing how he retained his humanity and humility after years of imprisonment.  One can learn much from the life he led.  Aloha, Russ.

Bill McKee's comment, December 7, 2013 11:41 AM
To add a little historical perspective on Mandela's legacy.. http://americanvision.org/9813/missionary-reveals-real-mandela/#sthash.3sTr6KFP.NwVh44M9.dpbs
Carol Sherriff's curator insight, December 8, 2013 3:32 PM

I was a little cautious reading this the first time. Such tributes and thought pieces can be tacky. This one however does justice to the man and calls us all to find the inner strengths to make a similar contribution to a better world.

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Immersive Storytelling and Presentation Tools for Journalists

Immersive Storytelling and Presentation Tools for Journalists | Facilitating change and collaboration | Scoop.it

Via Robin Good
Carol Sherriff's insight:

Useful information for those of us who work online showing where journalists are likely to be going in terms of immersive storytelling. We often have to capture people's attention in similar ways.

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21st Cent. Learners's curator insight, November 15, 2013 1:58 PM

Written for journalists, this article is of interest to educators too.  Some grat tools for creating great multi-media presentations.  Imagine what learners might produce with these...

Moses B. Tambason's curator insight, November 15, 2013 10:21 PM

Watch this video to help the special needs in Africa this thanks giving holiday http://www.africatube.net/video/932/Neglected-people-of-Africa-need-your-help ;

GIANFRANCO MARINI's curator insight, November 17, 2013 1:21 PM

Da http://www.journalism.co.uk 9 strumenti web based per lo storytelling. Si tratta di strumenti che consentono di realizzare storie visuali con elementi multimediali e interattivi.

 

Utili per la content curation e per realizzare presentazioni.

 

Possono essere utilizzati senza problemi nelal didattica per realizzare raccolte e/o narrazioni di eventi e/o problemi di carattere disciplinare e interdisciplinare.

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The Influence Landscape: The Evolving Power of Shapers & Influencers

The Influence Landscape: The Evolving Power of Shapers & Influencers | Facilitating change and collaboration | Scoop.it

Even as recently as twenty or thirty years ago, the people with influence were relatively easy to spot: the President or Prime Minister of a nation, religious leaders, CEOs, and probably your parents.

 

Their influence was based on a combination of position, experience, knowledge, wealth – and most importantly control of the channels of communication to the “people,” for to have power influence must be spread.

 

No longer – the influence landscape has already shifted dramatically and will continue to evolve.


Via Kenneth Mikkelsen
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Annemarijs's curator insight, October 18, 2013 11:06 AM

Wie heeft de macht in deze groeiende netwerksamenleving? Zij die de meeste invloed uitoefenen, maar zijn dat nog dezelfde die dat vanuit hun functie of geboorterecht altijd gehad hebben?

Alex Watson's curator insight, October 18, 2013 11:39 AM

Interesting read.

Tom Hood's curator insight, October 19, 2013 11:29 AM

Great visual of the modern leader and to quote Jim Collins,m"we are moving from organizations well managed to networks well led." Essentially, the leaders of today will be more like association executives than command and control CEOs of the past. What do you think about this?

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The Center for Graphic Facilitation: New American Dream Video ...

The Center for Graphic Facilitation: New American Dream Video ... | Facilitating change and collaboration | Scoop.it
This 5-minute time-lapse video provides a vision of what a post-consumer society could look like, with people working fewer hours and pursuing re-skilling, homesteading, and small-scale enterprises that can help reduce the ...

Via Dave Wood, Jose Luis Anzizar
Carol Sherriff's insight:
Great demonstration of use of graphic facilitation
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Events - International Facilitation Week

Events - International Facilitation Week | Facilitating change and collaboration | Scoop.it
Carol Sherriff's insight:

Details of events taking place throughout the world for International Facilitation week

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7 Things Fear has Stolen from You

7 Things Fear has Stolen from You | Facilitating change and collaboration | Scoop.it
Practical Tips for Productive Living

Via John Michel
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John Michel's curator insight, September 20, 2013 7:28 AM

Although fear can feel overwhelming, and defeats more people than any other force in the world, it’s not as powerful as it seems.  Fear is only as deep as your mind allows.  You are still in control.  The key is to acknowledge your fear and directly address it.  You must step right up and confront it face to face.  This tactic robs fear of its power, instead of fear robbing YOU of…


David Hain's curator insight, September 20, 2013 11:27 AM

We only have 4 basic feelingsto dwal with from birth - mad, sad, glad and scared. Good article on managing the one that doesn't rhyme!

Carol Sherriff's curator insight, September 21, 2013 5:12 PM

Good insight on how you can manage fear

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Six rules for working in groups « The Butterfly Effect (Blog) « Cause & Effect

Carol Sherriff's insight:

Fairly straightforward approach to ground rules but worth a read.

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A glance at the definition of

A glance at the definition of | Facilitating change and collaboration | Scoop.it
To have a clear definition of "group" is a necessary part of work for any professional facilitator. Before starting to think about the definition, let's see why such definition is important.
Carol Sherriff's insight:

Starts with definitions of a group

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International Facilitation Week - suggested activities.doc

International Facilitation Week - suggested activities.doc | Facilitating change and collaboration | Scoop.it
Shared with Dropbox (RT @FacWeek: What are your plans & ideas for #FacWeek, Oct 21-27?
Carol Sherriff's insight:

International Faciliation Week 21 - 27 October 2013

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Mark Loye Denver Group Facilitator and Mediator – GROUP ...

As Group Facilitators, we are devoted to the process of helping people communicate about the issues important to them, typically related to the dynamics of the group (e.g., a public or non-profit board) or surrounding an issue ...
Carol Sherriff's insight:

Advice on how you might deal with minor disruptive behaviour in a group. Author advocates overt and subtle use of ground rules. In my experience important to remember behaviours that wind you up are different for different people and don't over-react to the ones that wind you up.

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What Do Facilitators Do

We are SO Excited to share this illustrated video that uses simple language and charming illustrations to explain just what we facilitators do! In only 4 min...
Carol Sherriff's insight:

Interesting use of metaphor to explain role of faciltators

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Learning Graphic Facilitation - 7 Elements by Bigger Picture

For the past 2 years we have experimented with a new format - Created communication and dialogue tools by drawing - AND filming. With over 25 client and project videos...


Via Baiba Svenca
Carol Sherriff's insight:

Don't agree we are all visual thinkers but we can all draw.

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Baiba Svenca's curator insight, April 8, 2013 12:45 PM

An excellent summary of 7 visual elements drawn by hand that constitute a graphic presentation. These elements are people, place, process, speech, text, colour and effects. A presentation is complete when you put all these elements together.

Shanika Journey's curator insight, April 10, 2013 6:07 PM

This is for people who would like to know how to create their own video scribes, but they are not very artistic.


Philippe Schoen's curator insight, January 5, 2:48 PM

Looks so simple... My tip : practice every day, and never give up...

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9 Body Language Tricks to Improve Your Negotiation Skills

9 Body Language Tricks to Improve Your Negotiation Skills | Facilitating change and collaboration | Scoop.it

Strong negotiation skills are hugely advantageous throughout one’s life, from the boardroom to the bar. These skills largely rest on your ability to back up your words with physical actions that exude openness, honesty, and confidence. This fosters trust and increases the other party’s desire to react cooperatively and reach agreement.

According to psychologists and a recent study from language experts Gengo, body language and non-verbal communications has a greater impact in a discussion than the actual words that you say.


Via Vicki Kossoff @ The Learning Factor
Carol Sherriff's insight:

Useful tips - remember also if negotiating with a client or helping a group negotiate an agreement, step 1 know your own bottom line - what is the base of a settlement that you are not prepared to go below, step 2 put yourself in the other person's shoes and identify their bottom line (if its appropriate ask them), step 3 go for win-win where both of you get bottom line plus

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Elizabeth Alfaro's curator insight, July 7, 3:49 PM

Nuestro cuerpo también expresa, deberíamos saber cómo usarlo a nuestro favor. 

Ellen Naylor's curator insight, July 8, 10:28 AM

Also some great tips for competitive intelligence collectors at trade shows. Or those in Sales and Marketing. And don't forget they're reading your body too. 

Courtney Rieck's curator insight, July 9, 1:31 AM

I enjoyed reading this article, it gave me some knowledge on how to negotiate with people. I believe further in life this will become valued knowledge.

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Add a Custom Voice-Over To Any Presentation with SlideSpeech

Add a Custom Voice-Over To Any Presentation with SlideSpeech | Facilitating change and collaboration | Scoop.it

Via Robin Good
Carol Sherriff's insight:

One of several such tools. A straightforward one to start with.

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Jim Lerman's curator insight, September 1, 2013 6:52 PM

Be sure to read Robin Good's insight below.

LucaVanin's curator insight, September 4, 2013 3:30 AM

Per aggiungere un commento audio alle slide di Powerpoint

Gavin Keeble's curator insight, November 25, 2013 7:10 PM

Quite an interesting additional tool to add voice to your PPT deck - how useful it might be, who knows - may be for some key decision-maker/influencer who couldn't attend your face-to-face presentation?

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Mastering Story to Completely Transform Your Business--How To

Mastering Story to Completely Transform Your Business--How To | Facilitating change and collaboration | Scoop.it
What’s the secret to standing out online? How do you build authority and find those prize customers you covet? How do you really make it in the online jungle?

Via Karen Dietz
Carol Sherriff's insight:

Tips on storytelling in a business context. Points are useful for coaches and facilitators helping their clients work with stories. If in doubt we always use a version of the 'Heroes' Journey' which is an archetypal story of change, transformation and sharing gifts.

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Karen Dietz's curator insight, November 12, 2013 10:54 AM

Here's a terrific article from Copyblogger and Craig McBreen about the critical pieces to pay attention to for creating business success with storytelling.


It is a great synopsis of a number of articles I've curated here. There's everything from how to rethink your relationship with your customers, who the real hero is, pain points, and patience.


I only have one BIG caveat -- the article only addresses HALF the equation: the telling side of things. The SECOND HALF of the equation is totally ignored: listening.


Telling and listening go hand-in-hand. In fact, it's darn hard to figure out which comes first. It's a real chicken-and-egg syndrome. Before you can tell a story, sometimes you have to listen to a few first. And you have to listen for how to tell the story in real time so it can shift and change to connect with the audience in front of you at that moment.


Don't make the mistake of thinking like old-school marketing -- that storytelling is about pushing stories and messages out to people. Storytelling is about drawing people in, and listening to their stories too. Intimately knowing your customers stories is a huge factor in building a successful business.


So go dig up the other articles in this collection on listening and evoking stories so you get the whole picture. And remember: it's not only about telling!!


This review was written by Karen Dietz for her curated content on business storytelling at www.scoop.it/t/just-story-it 

Jessica Kelly's curator insight, November 12, 2013 3:45 PM

First, understand the power of storytelling. Next, build your story around your customer's pain point(s)--and court your customer well.

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Distance Graphic Recording!

Distance Graphic Recording! | Facilitating change and collaboration | Scoop.it
Learning 2013 - The MASIE Center

Via Skipper Abel, Dave Wood
Carol Sherriff's insight:
Very interesting use of graphic recording tool
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Dave Wood's curator insight, October 11, 2013 8:39 PM

Virtual distance recording is becoming far eaiser. This was recorded in real time on an ipad for  a large group event from a different location. The same approach can be used with team  or 1 to 1 coaching. Personally I'm still ipad challenged in terms of producing quality drawings and prefer to record on paper. A great new tool is in development to allow drawings to be transferred in real time from paper onto an ipad - check it out at http://www.isketchnote.com/

 

 

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Re-Imagining the Future of Education by WillGourley

Re-Imagining the Future of Education by WillGourley | Facilitating change and collaboration | Scoop.it
TOUCH this image to discover its story.Image tagging powered by ThingLink (@NTENorg @farra @kanter @DarimOnline @thinglink just found one combined w/graphic recording: http://t.co/n7UDTX5XV5 #nptech)...

Via Dave Wood, Jose Luis Anzizar
Carol Sherriff's insight:
Great infographic and excellent use of tool
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Dave Wood's curator insight, October 12, 2013 7:38 PM

Thinglink is used to create clickable links within images. Heres a good example - click on the symbols to get access to  references and resources. I'm going to apply this to my visual recording of coaching sesssions and meetings.

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Metaphor Marketing-The Hidden Secret in Stories

Metaphor Marketing-The Hidden Secret in Stories | Facilitating change and collaboration | Scoop.it
Harvard Business School professor Jerry Zaltman makes pictures that reveal our deepest feelings about your favorite brands. Can he scan your brain and...

Via Karen Dietz
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Jacqueline Freeman's comment, September 22, 2013 11:17 AM
Absolutely. We are often frustrated when we're doing everything we know to do but still find ourselves mired in the same unproductive patterns. Most are unaware that its not our conscious mind, but what's behind the curtain that's actually driving our life. The more self-aware we are, the more firmly we move into the driver's seat of our life.
Karen Dietz's comment, September 22, 2013 11:45 AM
Excellent points and I agree whole-heartedly. I so appreciate you adding your insights to the conversation.
Alessio Carciofi's curator insight, September 23, 2013 3:30 AM

beautiful ...

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Co-Facilitation | Experiential Tools

Co-Facilitation | Experiential Tools | Facilitating change and collaboration | Scoop.it
Those whose work requires that they lead groups with other people often share that co-facilitation is one of the most challenging aspects of their jobs, but also the most beneficial and rewarding.

Via Ariana Amorim
Carol Sherriff's insight:

A neglected area of advice - co-facilitation

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Ariana Amorim's curator insight, January 9, 2013 8:19 AM

I've just found this blog and I really like it.

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Facilitator Podcasts

Facilitator Podcasts | Facilitating change and collaboration | Scoop.it
As a facilitator, I am always seeking out new tools and techniques. Today I listened to my first podcast of Meeting Tips Radio. The most recent broadcast is Sheila Cooke. Sheila is an awesome train...
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Putting collaboration into practice : RSA blogs

Putting collaboration into practice : RSA blogs | Facilitating change and collaboration | Scoop.it
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Blog from CEO of the Royal Society of Arts on collaboration in education.

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A Birth Story: How EntrepreNerds Begot The Participatory Facilitation Model

A Birth Story: How EntrepreNerds Begot The Participatory Facilitation Model | Facilitating change and collaboration | Scoop.it
...there was once no formula, a framework has emerged...critical to that framework is the style of facilitation. It is a style...
Carol Sherriff's insight:

Interesting insights on what happens when you ignore a remark that challenges or surprises you

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Four Emotional Drivers for Employee Engagement

Four Emotional Drivers for Employee Engagement | Facilitating change and collaboration | Scoop.it

Via Daniel Watson
Carol Sherriff's insight:

I like the simplicity of the model suggested - prompts thought - but on reflection it is to simplistic. People are differently motivated within each of the four headings. I tend to use Archetypes or NLP frames of reference when working with a group on motivation/

more...
Louise Startin's curator insight, September 5, 2013 6:54 AM

interesting article backed by research - does it ring bells with you as an employee / employer...?

Bryce Wettstein's curator insight, September 9, 2013 12:08 AM

"Management is the opportunity to help people become better people. Practiced that way, it's a magnificent profession." - Professor Clay Christensen

 

I think this quote is an excellent supplement to the article. The article talks about four different emotional drivers that motivate employees, and how their morale affects their overall performance. If a manager is able to satisfy these emotional drivers, it develops positive employee engagement in the workplace.

 

This is a great example of the behavioral approach to management, which stresses group dynamic and leadership, social needs as primary motivating factors, and focuses more on the human side of an organization.

Terence R. Egan's curator insight, July 5, 9:32 PM


Now, how can the principles of Behavioral Economics be employed in the workplace in order to optimize the attainment of the four emotional drivers?

 

For example, studies have shown that sharing unique, or even risky activities can considerably enhance bonding and teamwork. This has been shown to be true whether between lovers (or prospective lovers), colleagues, or both (although that last one is purely my own speculation!).

 

How can Behavioral Economics inform us on the attainment of the other three emotional drivers?   

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Dalai Lama: Different Roads

Dalai Lama: Different Roads | Facilitating change and collaboration | Scoop.it
Tips for trainers and facilitators on how to let go of the ego so participants can travel their road to success.

Via F. Thunus
Carol Sherriff's insight:

Interesting use of quote by Dalai Lama, essentially saying our egos can get in the way of our best work.

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