I selected this infographic posted by Mike Lewis from Awareness because he has always been one of my trusted sources he is a person who knows what he's talking about. This appeared in socialmediatoday
"New to Social Analytics? Here are some key metrics you need to get actionable insights for marketing sales and customer service effectiveness
"In our latest white paper, Actionable Social Analytics: From Social Media Metrics to Business Insights we unveiled the Social Analytics Framework for Marketing and Sales Effectiveness"
Social Analytics Defined:
**An evolving business discipline that aggregates and analyzes online conversations (industry, competitive, prospect, consumer, customer) and social activity generated by brands across social channels.
**Social analytics enable organizations to act on the derived intelligence for business results, improving brand awareness and reputation, marketing and sales effectiveness and customer satisfaction and advocacy.
Selected by Jan Gordon covering "Content Curation, Social Business and Beyond"
See infographic here: [http://bit.ly/JBeApG]