#F&I Today
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Rescooped by Rebecca Chernek from Reading discovery
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Who Says Libraries Are Going Extinct? - Pacific Standard: The Science of Society

Who Says Libraries Are Going Extinct? - Pacific Standard: The Science of Society | #F&I Today | Scoop.it
With nearly 2.5 billion materials circulated through more than 16,000 public branches, 2013 was one of the strongest years for libraries in the past decade.

Via Sharon Furlong
Rebecca Chernek's insight:

So what was that you said about "technology"... some people just love to hold a tangible ... a paper menu in finance may still be what customer's appreciate. 

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Rescooped by Rebecca Chernek from Digital-News on Scoop.it today
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CFPB, critics go to the mat this week - Automotive News

CFPB, critics go to the mat this week - Automotive News | #F&I Today | Scoop.it
CFPB, critics go to the mat this week
Automotive News
14, the bureau plans to host an auto finance forum at its Washington headquarters. The event comes in the wake of Ally's disclosure, in a filing with the Securities and ...

Via Thomas Faltin
Rebecca Chernek's insight:

CFPB what will that mean to your business- what type of monitoring system will you implement? 

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Rescooped by Rebecca Chernek from Drug discovery and drug safety
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Carmat's artificial heart finds its way to first human patient in France - The Verge

Carmat's artificial heart finds its way to first human patient in France - The Verge | #F&I Today | Scoop.it
AFP
Carmat's artificial heart finds its way to first human patient in France
The Verge
The "bioprosthetic" artificial heart from Carmat has been implanted in a human being.

Via Marc Pourrier
Rebecca Chernek's insight:

Incredible discovery tehcnology that fasinates- intriguing for 2014.

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Rescooped by Rebecca Chernek from Automotive Customer Experience Excellence
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Nissan to retail cars online in India

Nissan today announced it will sell cars online in India and make its entire product line up available for purchase via the internet.

Customers will be able to book their cars by making payments through an online gateway by credit card. The car will then be delivered to the customer by their nearest Nissan dealership when ready.


Via Jörg Höhner
Rebecca Chernek's insight:

Get ready folks here it comes Nissan rolling out car buying online made easy...it's a slow process but for those who see the market changing protect your #F&I create innovative solutions to capture customer financing via online don't lose it to a competitor! 

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Rescooped by Rebecca Chernek from Automotive Customer Experience Excellence
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Dealership Websites Should Stop “Chatting” and Start Communicating

In the last couple of years, chat for dealership websites has generated a ton of buzz, and considering the pure potential of this online communications platform, it’s well-deserved : before chat’s appearance most dealership websites were static, non-interactive dead-zones, offering dealers no way to engage with those bottom-of-the-funnel auto shoppers that, by the time they hit dealership sites, were typically ready to pull the trigger on a sale.

 


Via Jörg Höhner
Rebecca Chernek's insight:

Great article- 2014 is the time to act - chat with accurate tools that aim to maximize dealership potentail! #F&I bridge the gap between the sales & finance department.  OnLine F&I customers are  here what will you do to secure the financing? 

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Rescooped by Rebecca Chernek from Online Auto Financing Loans
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Refinance My Current Auto Loan With Bad Credit

Refinance My Current Auto Loan With Bad Credit | #F&I Today | Scoop.it
Car refinance can save you money and give you an opportunity to cash out on the equity built. Can you refinance your car loan? Cashing out on your car

Via loanstodrivenow
Rebecca Chernek's insight:

Are you taking your F&I income seriously?  OnLine resources available to consumers. It's as easy as 1 2 3. 

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loanstodrivenow's curator insight, December 13, 2013 8:54 AM

Loanstodrivenow.com could actively assist you to get quickly approved for a low rate car refinance for people with bad credit history online through a process which is simple, easy and hassle free. In addition, you could be helped to secure a solution which is very much affordable as well as favorable to cater to your unique financial needs and requirements

Rescooped by Rebecca Chernek from Automotive News
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Dealers look beyond auto industry for staffers - Automotive News

Dealers look beyond auto industry for staffers - Automotive News | #F&I Today | Scoop.it
Dealers look beyond auto industry for staffers
Automotive News
"Ten years ago the industry hired primarily from within," says Kate Sullivan, owner of Sales Assist, a sales training company in Detroit.

Via Brendan Duffy
Rebecca Chernek's insight:

Rid yourself of the burn & churn attitude- hire, train & retain the right employee the first time out.  Development is key!  Women make a great fit in dealership environment for today's savvy tech customers. 

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Brendan Duffy's curator insight, October 21, 2013 11:26 AM

This is a very good recruiting article for independent repair shops. Good Service Advisors are very hard to find. We have found that there is plenty of talent to be had in other industries that can make the transition.

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4 Rapport Building Hacks: A Cheat Sheet for Quickly Building Rapport With Anyone

4 Rapport Building Hacks: A Cheat Sheet for Quickly Building Rapport With Anyone | #F&I Today | Scoop.it
We all know how important relationships are, and I’m sure most of us are working diligently to create better relationships in our lives. But what’s the underlying foundation of building and maintaining healthy relationships that’s often overlooked?
Rebecca Chernek's insight:

#F&I #Success #Chernek is about building rapport- it's about the end result-#creditability #transparency. 

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Why dealers' show of force proved feeble - Automotive News

Why dealers' show of force proved feeble - Automotive News | #F&I Today | Scoop.it
Why dealers' show of force proved feeble
Automotive News
Banks are starting to pressure dealers to change their practices. And the dealers are ...
Rebecca Chernek's insight:

#F&I Training #Chernek offers sound business practices -reduce liability maximize profits. 

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Rescooped by Rebecca Chernek from Tablet PC and monopolized markets
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Tablets are far from mainstream F&I tools - Automotive News

Tablets are far from mainstream F&I tools Automotive News They expect widespread adoption as tablets become common in other areas of the dealership, such as sales and service, and as consumers become more accustomed to using them in their everyday...

Via Sergey Ruseev
Rebecca Chernek's insight:

is #F&I prepared for #IPad technology- really? 

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Rescooped by Rebecca Chernek from Online Auto Financing Loans
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First Time Buyers Program For Cars At Affordable Interest Rates – Simple Easy Steps To Qualify | Your Garland-Mesquite Blog

First Time Buyers Program For Cars At Affordable Interest Rates – Simple Easy Steps To Qualify | Your Garland-Mesquite Blog | #F&I Today | Scoop.it

Fortunately now there are many loan providing sites on internet that connect applicants with list of lenders nationwide within minutes after applied for  first time car buyer loans. It is comparatively easy to get free quotes online and compare them for getting the best deals


Via loanstodrivenow
Rebecca Chernek's insight:

Auto dealers be prepared to work loans via "online"! Go #Chernek Consulting for 2014 #F&I Today!

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loanstodrivenow's curator insight, December 27, 2013 7:59 AM

#car #auto #carloan #autoloan #America

Rescooped by Rebecca Chernek from Online Auto Financing Loans
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Guaranteed Car Finance No Deposit

Guaranteed Car Finance No Deposit | #F&I Today | Scoop.it
As a potential borrower if you are looking for guaranteed car finance, then you might as well look up the Internet for due response. The Internet will throw up

Via loanstodrivenow
Rebecca Chernek's insight:

#F&I Today is changing at warp speed- what is your plan to keep your customer captive at YOUR dealership? #Chernek trains customer retention. 

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loanstodrivenow's curator insight, December 23, 2013 5:31 AM

If you are a borrower saddled with bad credit and are prepared to brace the challenge of tracking down car loan then you can get guaranteed approval auto loans for bad credit. The facilities of guaranteed auto loan approval bad credit at lower rates can be researched online easily. You will find some lenders online who will grant car loans for bad credit at affordable rates

Rescooped by Rebecca Chernek from Automotive Customer Experience Excellence
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What Internet? Ford Doubles Down on its Car Dealers

What Internet? Ford Doubles Down on its Car Dealers | #F&I Today | Scoop.it
Elena Ford, one of five fifth-generation descendants of Henry Ford currently working at the company, wants its dealers to know the old sales model isn't going anywhere

Via Jörg Höhner
Rebecca Chernek's insight:

Elena Ford say's that the old sales model isn't going anywhere- that dealership interaction is still alive and thriving. 

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Rescooped by Rebecca Chernek from Online Auto Financing Loans
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Get Pre Approved For Car Loan With Bad Credi

Get Pre Approved For Car Loan With Bad Credi | #F&I Today | Scoop.it

Pre Approved Auto Financing helps in making the car buying experience a memorable one as the loan gets approved with pre approval very easily & flexibly at lowest interest rates. To get pre approved auto loans online a person needs to apply for car loan to the lender and explain him the situation correctly


Via loanstodrivenow
Rebecca Chernek's insight:

What options do you have available for the customer when shopping their #F&I online? Car dealers get your website #F&I in order. Train with #Chernek learn how to streamline the process don't lose your F&I to online competition. 

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loanstodrivenow's curator insight, December 5, 2013 9:00 AM

Pre Approved Auto Financing helps in making the car buying experience a memorable one as the loan gets approved with pre approval very easily & flexibly at lowest interest rates. To get pre approved auto loans online a person needs to apply for car loan to the lender and explain him the situation correctly

Rescooped by Rebecca Chernek from Automotive News
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Customer Service or Customer Experience?

Customer Service or Customer Experience? | #F&I Today | Scoop.it
Customer service or customer experience? Are they the same thing?

Via Brendan Duffy
Rebecca Chernek's insight:

Are we on the right track between customer service or customer experience?

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Brendan Duffy's curator insight, October 17, 2013 10:36 AM

This is an excellent differentiation. For Independent Repair shops this should be thought out thoroughly. Are you paying attention to and positively impacting your Customer Experience? You have to do more than provide Customer Service....

Pietro Gallo's curator insight, March 12, 2014 2:45 PM

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If you want to be successful..

If you want to be successful.. | #F&I Today | Scoop.it
   If you want to be successful..  you must respect one rule: NEVER LIE TO YOURSELF..
 Paulo Coelho
Rebecca Chernek's insight:

#F&I  take a hard look at yourself and discover new opportunities for growth- #Chernek #Transparency #Dynamic #Sales

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5 Motivational Lessons Michael Jordan Taught Us

5 Motivational Lessons Michael Jordan Taught Us | #F&I Today | Scoop.it
Michael Jordan is arguably the best player in the history of the NBA. 6 Championship rings, 6 Final MVP’s and 5 NBA MVP’s are just a few amazing achievements to his name.
Rebecca Chernek's insight:

#F&I #Chernek-they #key to #F&I success is be in the game- be confident assured be a #team player. 

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Short F&I visits help drive sales satisfaction - Automotive News

Short F&I visits help drive sales satisfaction - Automotive News | #F&I Today | Scoop.it
Short F&I visits help drive sales satisfaction
Automotive News
Those are the takeaways for the F&I office from the 2013 U.S. Sales Satisfaction Index Study released last week by J.D. Power and Associates.
Rebecca Chernek's insight:

#F&I #Today #Chernek trains on efficient techniques to break thru the ice... meet the customer on their terms. Be accurate- effective builds confidence while maximizing profits. 

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