...The point is that companies spanning different industries have recognized the apparent worth of maintaining social media channels.
And a new study titled, “The Social Media Payoff: Establishing the Missing Link Between Social Media and ROI” reveals the potential monetary value of these channels. Research, conducted by LoyaltyOne, Medill and the Ivey Business School, indicates that consumer social media engagement with brands does in fact lead to increased sales.
The study, based on a 2-year analysis of consumers in Canada’s AIR MILES Reward Program (10 million members), shows that those who participated in program-related social media events increased their purchases from AIR MILES businesses by 15-30 percent over non-participants....
Via Jeff Domansky