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Effective customer interaction management has to be designed to strengthen customer service’s performance in delivering the results customers
Great infographic, emphasizing customers increasing preference for self service on the web
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What drives customer loyalty? We asked customers what makes a memorable experience that causes them to remain loyal to a brand.
While this is promotional video from Oracle, the video touches on the right points, enjoy!
Online selfservice en de online klantreis How can we help you online?
Presentation of my colleague Marijke Bootsma at Emerce Engage, December 2012