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Self-Service Customer Service Experience [Infographic] | Business 2 Community

Self-Service Customer Service Experience [Infographic] | Business 2 Community | Experience the customer journey! | Scoop.it
Effective customer interaction management has to be designed to strengthen customer service’s performance in delivering the results customers
Maarten Elsinga's insight:

Great infographic, emphasizing customers increasing preference for self service on the web

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Experience the customer journey!
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Scooped by Maarten Elsinga
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Self-Service Customer Service Experience [Infographic] | Business 2 Community

Self-Service Customer Service Experience [Infographic] | Business 2 Community | Experience the customer journey! | Scoop.it
Effective customer interaction management has to be designed to strengthen customer service’s performance in delivering the results customers
Maarten Elsinga's insight:

Great infographic, emphasizing customers increasing preference for self service on the web

more...
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Rescooped by Maarten Elsinga from Designing design thinking driven operations
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The Secret of Customer Loyalty is Customer Experience

What drives customer loyalty? We asked customers what makes a memorable experience that causes them to remain loyal to a brand.

Via Fred Zimny
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Eric_Determined / Eric Silverstein's curator insight, March 23, 2013 3:40 PM

While this is promotional video from Oracle, the video touches on the right points, enjoy!

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Engage12 - Marijke bootsma - The Selfservice Company

Online selfservice en de online klantreis How can we help you online?
Maarten Elsinga's insight:

Presentation of my colleague Marijke Bootsma at Emerce Engage, December 2012

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