Experience Economy
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50 Reasons It's Time For Smartphones In Every Classroom - TeachThought

50 Reasons It's Time For Smartphones In Every Classroom - TeachThought | Experience Economy | Scoop.it

"To be clear–learning can happen in the absence of technology. Integrated poorly, technology can subdue, distract, stifle, and obscure the kind of personal interactions between learner, content, peer, and performance that lead to learning results.

 

But increasingly we live in a world where technology is deeply embedded into everything we do. Thinking about it simply in terms of “digital literacy” puts you about 5 years behind the curve. It’s really much more than that–less about being connected, and more about being mobile.

 

There will be growing pains, and I’m sure educators that have brought in BYOD programs into their school can come up with 50 reasons it won’t work. But most of those 50 are a product of the continued poor fit that exists between schools and communities–the system and the humans it serves."

 


Via John Evans
Colin Sheringham's insight:

Will be interesting to see how this works in Our "experience" class this year 

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Mikko Hakala's curator insight, January 27, 2014 3:55 PM

"This an argument less about smartphones, and more about meaningfully embracing what’s possible in 2015 and beyond..."

Agora Abierta's curator insight, January 28, 2014 8:23 AM

Ventajas de los dispositivos móviles en el aula: el poder del aprendizaje en las manos de nuestros alumnos.

Nacho Rivas Flores's curator insight, January 29, 2014 7:28 AM

Dedicado a aquellos docentes que prohiben los móviles en clase... 

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Experience Economy
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They're 'patient experience officers,' not CEOs - The News Journal

They're 'patient experience officers,' not CEOs - The News Journal | Experience Economy | Scoop.it
Their focus is on service: Improving communication with patients, making staff attentive.
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Rescooped by Colin Sheringham from Games and education
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The MindShift Guide to Digital Games and Learning

The MindShift Guide to Digital Games and Learning | Experience Economy | Scoop.it
The MindShift Guide to Digital Games and Learning explains key ideas in game-based learning, pedagogy, implementation, and assessment. This guide makes sense of the available research and provides suggestions for practical use.

Via Maria Margarida Correia
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Filipe Cálix's curator insight, November 19, 2014 5:38 AM

PDF aqui

http://www.kqed.org/assets/pdf/news/MindShift-GuidetoDigitalGamesandLearning.pdf

Ruth Reynolds's curator insight, November 19, 2014 6:16 PM

This has great implications for Humanities and Social Sciences teaching - gaming as learning.

Rescooped by Colin Sheringham from Data driven marketing and customer experiences
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Customer Journeys Trump the Traditional Sales Cycle

Customer Journeys Trump the Traditional Sales Cycle | Experience Economy | Scoop.it
While pointless debate continues in organizations as to who “owns” the customer experience (the customer, of course!), the responsibility for nurturing and shepherding the continuous customer experience belongs to all teams that impact customers. At the core, much of the work should be accomplished by strong, continuously evolving collaborations between marketing and sales. Unfortunately in many companies there are still ridiculous and harmful walls between sales and marketing -- and Topic: Digital Marketing.

Via Jean-Michel Franco
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Rescooped by Colin Sheringham from The Marketing Technology Alert
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Customer experience is the most exciting opportunity for marketers [infographic] - Econsultancy | #TheMarketingTechAlert

Customer experience is the most exciting opportunity for marketers [infographic] - Econsultancy | #TheMarketingTechAlert | Experience Economy | Scoop.it
Customer experience represents the single most exciting opportunity for businesses this year, according to our 2014 Digital Trends Briefing.

 

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iNeoMarketing's curator insight, February 12, 2014 7:25 PM

Please compare this to the adjacent post...

Marlon Saville, CAP's curator insight, August 18, 2014 11:55 AM

This information is great as it provides insight to what consumers want.  EVERY business caters to consumers whether providing goods or services.  Consider how this information applies to your business or professionalism. 

 

 

*Stretch it out*

Stefan Le Douarec's curator insight, October 3, 2014 6:01 AM

Etonnant la vision des compétences clés des marketers ! comprendre l'impact des actions marketing en 4 ème positions vs en

1: l'usage des bonnes technos

2: l'utilisation des data pour optimiser son programme

3: la créativité 

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Customer Experience Optimization » Reality Check for Customer Experience Trajectory | #TheMarketingTechAlert

Customer Experience Optimization » Reality Check for Customer Experience Trajectory | #TheMarketingTechAlert | Experience Economy | Scoop.it

Advanced/ Digest...

 

There’s a complete disconnect between the scope of the problem and management’s desire to see results. The language that businesses speak is fluent finance. And it has been devilishly difficult to get credible data that shows the relationship between reported customer experience and financial outcomes.

 

Much of what creates customer experiences are the decisions and processes generated well ahead of the front line. So it is critical that all of those groups, despite degrees of separation, understand how what they do impacts the customer. And the best way to start that conversation is to get around the table and develop a team-based customer experience strategy.

 

What’s interesting is that [the case study] adopted virtually all of what their direct reports had developed. What was fabulous is that they had the purview of the bigger picture and made sure that this strategy was completely anchored in their overall enterprise strategy, and that is the silver bullet. They were able, in fact, to adopt a customer-centric strategy as the company’s strategy, complete with all the financial objectives of the organization over the 3-year planning horizon. They presented this strategy to the board, and that was the kickstart of re-organizing to align their leadership talents and functional accountabilities around customer experience.

 

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iNeoMarketing's curator insight, February 12, 2014 7:39 PM

CX is not a strategy in and of itself that will have an impact on revenue. It is a critically important part of the product development process...AND HAS ALWAYS BEEN A CRITICAL PART OF THE PRODUCT DEVELOPMENT PROCESS! That doesn't mean it has been fully adopted by all companies: it hasn't, not by a long shot. But it's always been there (go check your Kotler marketing textbooks).

Victoria NAIBO's curator insight, November 3, 2014 4:26 PM

ajouter votre point de vue ...

Rescooped by Colin Sheringham from New Customer - Passenger Experience
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What is ZMOT vs UMOT in the Customer Experience Journey?

What is ZMOT vs UMOT in the Customer Experience Journey? | Experience Economy | Scoop.it

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, September 19, 2014 2:00 AM

Are you delivering the right experience to your customers across each moment of truth?


The ultimate moment of truth is when your customer share their positive experience with their friends and peers.



Rescooped by Colin Sheringham from Customer Experience - CX
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Understanding the Interactive Customer Experience - CX - perience

Understanding the Interactive Customer Experience - CX - perience | Experience Economy | Scoop.it
“ Enter Now and Discover an Extensive Overview of the Interactive Customer Experience and Ensure You Learn to Create a CX That Encourages Positive Results.”
Via Matthew Thomas
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How do your CX efforts stack up? - Retail Customer Experience (blog)

How do your CX efforts stack up? - Retail Customer Experience (blog) | Experience Economy | Scoop.it
How do your CX efforts stack up? Retail Customer Experience (blog) WBR's (Worldwide Business Research) NextGeneration Customer Experience's 2014 CX Industry Benchmark Study provides insight into a variety of areas concerning customer experience...
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Victor Churchill – Fine Family Butcher. Est 1876

Victor Churchill – Fine Family Butcher. Est 1876 | Experience Economy | Scoop.it
Colin Sheringham's insight:

fantastic example of experience economy in practice

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Visionary FinTech Leaders Talk About The New Banking Customer Experience ... - Forbes

Visionary FinTech Leaders Talk About The New Banking Customer Experience ... - Forbes | Experience Economy | Scoop.it
Just as in the movie The Graduate, the line, ‘one word … plastics’ became the symbol of a single word game-changer, one word has the potential to be a game-changer in today’s digital economy … ‘FinTech’.
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Rescooped by Colin Sheringham from Data driven marketing and customer experiences
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Why Is It Ethical Not to Test for Emotional Impact?

Why Is It Ethical Not to Test for Emotional Impact? | Experience Economy | Scoop.it
The most troubling thing about the recent Facebook and OKCupid experiments may not be the experiments themselves. It may be the potential of the controversies surrounding their publication that discourages wider emotional experimentation. Ethical behavior implies …

Via Jean-Michel Franco
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The Importance of Providing a Great Customer Experience [Infographic] - Invesp | #TheMarketingTechAlert

The Importance of Providing a Great Customer Experience [Infographic] - Invesp | #TheMarketingTechAlert | Experience Economy | Scoop.it
Check out our new infographic “The importance of providing a great customer experience" to understand what constitutes good customer experience, how providing good customer experience can help you to retain your customers and increase...

 

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iNeoMarketing's curator insight, January 12, 2014 5:27 PM

I'm including this B2C infographic because of the looming acceptance of eCommerce by B2B companies. It's not just setting up an online cart...

ForeSee's curator insight, January 21, 2014 11:33 AM

"It takes 12 positive customer experiences to make up for 1 negative experience!" 

Victoria NAIBO's curator insight, November 3, 2014 4:08 PM

ajouter votre point de vue ...

Rescooped by Colin Sheringham from IT Books Free Share
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Mobile User Experience: Patterns to Make Sense of it All - PDF Free Download - Fox eBook

Mobile User Experience: Patterns to Make Sense of it All - PDF Free Download - Fox eBook | Experience Economy | Scoop.it
Mobile User Experience: Patterns to Make Sense of it All PDF Free Download, Reviews, Read Online, ISBN: 0124095143, By Adrian Mendoza

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Fox eBook's curator insight, December 22, 2013 10:41 PM

Chapter 1. Introduction
Chapter 2. Why Mobile UX, Why Now?
Chapter 3. Your desktop experience is NOT your mobile experience
Chapter 4. Understanding the Device
Chapter 5. How Mobile Wireframing Works
Chapter 6. Mobile UX Patterns
Chapter 7. How to Prototype in Mobile
Chapter 8: Mobile App or Mobile Web: The Big Debate
Chapter 9. The future of mobile UX is in using performance metrics
Appendix A. List of Devices from Chapter 1
Appendix B. List of My Devices from Chapter 4
Appendix C. Sample Mobile Sheets from Chapter 5 and 7
Appendix D. Mobile Performance Results from Chapter 9

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What's The Worst Airport Experience You've Ever Had? - Jalopnik

What's The Worst Airport Experience You've Ever Had? - Jalopnik | Experience Economy | Scoop.it
But some airports are worse than others and some airport experiences are worse than others. What's the worst ... If you aren't frustrated at some point in an airport, then you're having an abnormal experience.
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A mind boggling look at one minute on the internet - Daily Genius

A mind boggling look at one minute on the internet - Daily Genius | Experience Economy | Scoop.it
“ Share on FacebookTweet ThisGoogle+Pin ItLinkedIn The amount of ‘stuff’ happening on the internet is pretty staggering. You probably already know there is more content out there than you could ever have time to sift through. There are more YouTube videos than you have time to watch, and too many cat photos to count. But quantifying …”
Via John Evans
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Debbie Rogers's curator insight, September 13, 2014 8:01 PM

To think all that happens between clouds!

Rescooped by Colin Sheringham from iPads in Education
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50 Reasons It's Time For Smartphones In Every Classroom - TeachThought

50 Reasons It's Time For Smartphones In Every Classroom - TeachThought | Experience Economy | Scoop.it

"To be clear–learning can happen in the absence of technology. Integrated poorly, technology can subdue, distract, stifle, and obscure the kind of personal interactions between learner, content, peer, and performance that lead to learning results.

 

But increasingly we live in a world where technology is deeply embedded into everything we do. Thinking about it simply in terms of “digital literacy” puts you about 5 years behind the curve. It’s really much more than that–less about being connected, and more about being mobile.

 

There will be growing pains, and I’m sure educators that have brought in BYOD programs into their school can come up with 50 reasons it won’t work. But most of those 50 are a product of the continued poor fit that exists between schools and communities–the system and the humans it serves."

 


Via John Evans
Colin Sheringham's insight:

Will be interesting to see how this works in Our "experience" class this year 

more...
Mikko Hakala's curator insight, January 27, 2014 3:55 PM

"This an argument less about smartphones, and more about meaningfully embracing what’s possible in 2015 and beyond..."

Agora Abierta's curator insight, January 28, 2014 8:23 AM

Ventajas de los dispositivos móviles en el aula: el poder del aprendizaje en las manos de nuestros alumnos.

Nacho Rivas Flores's curator insight, January 29, 2014 7:28 AM

Dedicado a aquellos docentes que prohiben los móviles en clase... 

Scooped by Colin Sheringham
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South Korean 'glampsite' boasts worm-shaped tents with toilets - Mother Nature Network (blog)

South Korean 'glampsite' boasts worm-shaped tents with toilets - Mother Nature Network (blog) | Experience Economy | Scoop.it
Mother Nature Network (blog) South Korean 'glampsite' boasts worm-shaped tents with toilets Mother Nature Network (blog) Currently installed at a campsite — or glampsite, if you will — in mountainous Yangpyeong County outside of Seoul, the...
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