When I looked at the data, I learned that the feedback sandwich doesn’t taste as good as it looks.
Problem 1: the positives fall on deaf ears. When people hear praise during a feedback conversation, they brace themselves. They’re waiting for the other shoe to drop, and it makes the opening compliment seem insincere. You didn’t really mean it; you were just trying to soften the blow.
Problem 2: if you avoid that risk and manage to be genuine about the positives, they can drown out the negatives. Research shows that primacy and recency effects are powerful: we often remember what happens first and last a conversation, glossing over the middle. When you start and end with positive feedback, it’s all too easy for the criticism to get buried or discounted.
Giving a compliment sandwich might make the giver feel good, but it doesn’t help the receiver.
Instead, try these four steps to make your criticism feel constructive:
In today’s business spheres where results of globalization, outsourcing, contracting, downsizing, recession and even natural disasters are all together killing ‘a job security’, how does one deal with such uncertainties?
What's the matter with "kids" today … at work? Across our great nation, grumpy middle managers, executives and owners alike are wondering who these fresh-faced, impatient and entitled millennials think they are with all their outsized demands.
Via Richard Andrews
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