Excellence in Customer Service
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Intelligent information: New Rules for Managing the Customer Exper...

Presentation initially delivered at Kodak Global Directions conference, 9-24-13 (Intelligent information: New Rules for Managing the Customer Experience by @jmancini77 http://t.co/78tQ78sgfr via ...

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Telephone Etiquette in Customer Service

Telephone Etiquette in Customer Service | Excellence in Customer Service | Scoop.it
Tips for prviding the best customer service possible on the telephone.
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Customer Service Excellence : 5 Magic Mantras

Customer Service Excellence : 5 Magic Mantras | Excellence in Customer Service | Scoop.it
In this age of changing business environment and ever rising customer expectations,it is imperative for any individual and organisation to do anything and everything to remain the first choice of their customers.Here are a few magic mantras to...
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Good Customer Service - Cincinnati CityBeat

Good Customer Service - Cincinnati CityBeat | Excellence in Customer Service | Scoop.it
Good Customer Service
Cincinnati CityBeat
Early one morning around the middle of August, I went into the Walgreens here on Madison Avenue in Covington, Ky., to get a pack of cigarettes. A manager of the store was attending to the front cash register.

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Why the Landscape is Changing for Social Customer Care

Why the Landscape is Changing for Social Customer Care | Excellence in Customer Service | Scoop.it
Customer service continues to evolve. No question. People are increasingly turning to social media to resolve problems. It is called social customer care.

Via Mike Schoultz
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Mike Schoultz's curator insight, October 3, 2013 5:39 AM

The bottom line is that service isn’t a silo. Organizations need to leverage social channels for the delivery of customer care, and customer care extends beyond the customer service department. At the same time, your brand extends beyond marketing … customer service has become your brand.

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A Great Customer Experience (Ritz-Carlton Caliber) Requires More Than Just Empowered Employees

A Great Customer Experience (Ritz-Carlton Caliber) Requires More Than Just Empowered Employees | Excellence in Customer Service | Scoop.it
I speak a lot about employee autonomy (or if you prefer -- I don't -- "empowerment") in customer service and the customer experience. It's important stuff.
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10 Useful WordPress Plugins for Customer Engagement | WebToolsDepot

10 Useful WordPress Plugins for Customer Engagement | WebToolsDepot | Excellence in Customer Service | Scoop.it
As a Content Management System WordPress powers millions of websites and blogs and naturally, all of their owners want to see more traffic to their online resources and convert more visitors into leads and customers.
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How to replicate Disney's first-class customer experience - Retail Customer Experience (blog)

How to replicate Disney's first-class customer experience - Retail Customer Experience (blog) | Excellence in Customer Service | Scoop.it
How to replicate Disney's first-class customer experience
Retail Customer Experience (blog)
The Walt Disney Company has been pleasing audiences with its multi-faceted approach to entertainment since 1923.
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50 Top Customer Experience Tips [eBook] | MarketWatch

50 Top Customer Experience Tips [eBook] | MarketWatch | Excellence in Customer Service | Scoop.it
50 Top Customer Experience Tips Published by Temkin Group in Infographic ...
MarketWatch
WABAN, Mass., Oct.

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25 Timeless customer service quotes!

25 Timeless customer service quotes! | Excellence in Customer Service | Scoop.it
Here are just 25 of my favorite customer service quotes of all time!
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Is Location Awareness the Next Big Thing in the Customer Experience?

Is Location Awareness the Next Big Thing in the Customer Experience? | Excellence in Customer Service | Scoop.it
Capitalize on emerging technologies by observing user behavior and applying those insights to become smarter, more responsive companies. (Touchpoint Insights | Is Location Awareness the Next Big Thing in the Customer Experience?

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Customer service rep: the advocate for the company or the client? Or why it is difficult to deal with angry customers | Live Chat Blog

Customer service rep: the advocate for the company or the client? Or why it is difficult to deal with angry customers | Live Chat Blog | Excellence in Customer Service | Scoop.it
Customer service reps are used to thinking of themselves as the advocates for the company, which is the biggest attribute of the wrong customer service vision.
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Improving Customer Experience Leads Big Data Priorities

Improving Customer Experience Leads Big Data Priorities | Excellence in Customer Service | Scoop.it
The quantity of data that US companies are trying to process is only growing, and creating actionable insights from all that data remains a leading challenge.
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Why Customer Experience Transcends Customer Service - Avaya ...

Why Customer Experience Transcends Customer Service - Avaya ... | Excellence in Customer Service | Scoop.it
Kimpton Hotels is a luxury chain famous for its customer experience. Among their many unusually generous amenities, they allow dogs in all their hotels. Photo credit: JeanninePC99 (cc). For many executives, the terms ...
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Customer Experience: A Link to Sustainable Value - 1to1 Media

Customer Experience: A Link to Sustainable Value - 1to1 Media | Excellence in Customer Service | Scoop.it
Customer Experience: A Link to Sustainable Value
1to1 Media
Customer experience isn't just a way to treat customers politely or be nice to them or even sometimes wow them.
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Ten tips to good customer service - by John Louie Ramos - Helium

Ten tips to good customer service - by John Louie Ramos - Helium | Excellence in Customer Service | Scoop.it
Excellent customer service is the root of every business organization. It creates a professional yet friendly atmosphere that attracts customers.
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