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Everything you need…
Those who fail to plan, ultimately plan to fail...
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Rescooped by Assane Pathé dIOP from Business Improvement
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Why Customer Engagement Is Just As Important As Customer Service

Why Customer Engagement Is Just As Important As Customer Service | Everything you need… | Scoop.it

Customer service is an acknowledged component of conducting any business. Less well known, and perhaps invisible to many, is the concept of customer engagement. This good article exposes the differences between the two concepts and explains why it is becoming critical to business success, that as much emphasis is placed on customer engagement, as is provided in respect of customer service.


Via Daniel Watson
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Rescooped by Assane Pathé dIOP from Business Improvement
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5 Questions You Should Ask Every Customer

5 Questions You Should Ask Every Customer | Everything you need… | Scoop.it

Constantly seeking feedback from your customers is a great way to learn how to market your business more effectively. This article identifies 5 good questions you should always ask of every customer at some point in your relationship with them.


Via Daniel Watson
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Eli Sánchez Rodríguez's curator insight, May 19, 2014 4:20 AM

After watching the videos and reading the info below, do you agree with all the questions? Why? Why not? Explain your answers briefly.

Rescooped by Assane Pathé dIOP from Business Improvement
Scoop.it!

5 Questions You Should Ask Every Customer

5 Questions You Should Ask Every Customer | Everything you need… | Scoop.it

Constantly seeking feedback from your customers is a great way to learn how to market your business more effectively. This article identifies 5 good questions you should always ask of every customer at some point in your relationship with them.


Via Daniel Watson
more...
Eli Sánchez Rodríguez's curator insight, May 19, 2014 4:20 AM

After watching the videos and reading the info below, do you agree with all the questions? Why? Why not? Explain your answers briefly.