eTourism Trends and News
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L’assistant virtuel Sam débarque sur Messenger

Sam est un assistant virtuel permettant aux voyageurs d’affaires de régler tous les désagréments du quotidien et capable d’anticiper leurs besoins à travers une application. Il sera disponible très bientôt sur Facebook Messenger et d’autres plateformes pour accompagner les utilisateurs là où ils se trouvent.
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eTourism Trends and News
Social media, mobile Internet, online distribution, online communication in tourism (French-English-German) Web: www.hevs.ch / www.tourobs.ch / www.etourism-monitor.ch
Curated by Roland Schegg
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The truth behind innovation and disruption - Amadeus North America

Innovation in the travel technology industry often occurs without much fanfare: an improved search algorithm, a new OTA mobile app, or the like. Disruption, however, shakes the entire industry, making startup success infinitely more challenging.
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Most Millennials Have Watched Live Video Online - eMarketer

Most Millennials Have Watched Live Video Online - eMarketer | eTourism Trends and News | Scoop.it
In the US, the majority of young people have watched live streaming video online, and even among older users, live video consumption is not that unusual.
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Trivago the standout performer for Expedia in 2016 as it goes it alone

Trivago the standout performer for Expedia in 2016 as it goes it alone | eTourism Trends and News | Scoop.it
Travel comparison site Trivago emerged with strong 2016 numbers as Expedia reported its final quarter and full-year 2016 results.
The Germany-based service, which completed its IPO in December, finished the quarter 65% up on the same period in 2015. Trivago had reported a revenue increase of 57% in Q3.
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Social is more than likes, it is about dimensions - Tnooz

Growth strategy specialist agency Vivaldi has analysed the performance of 11 airlines in terms of their “social currency”, a phrase it introduced in 2010 in an attempt to quantify how effectively brands “fit into how consumers manage their social lives in today’s digital and mobile age.”
Southwest comes out on top with British Airways and Emirates propping up the lis
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Travel service teams have decades before a bot takeover

Travel service teams have decades before a bot takeover | eTourism Trends and News | Scoop.it
Robots are on the rise as travel companies look for new ways to satisfy customer needs, reduce costs and remain competitive.
But a new study by McKinsey, shared by the World Economic Forum, suggests that it might be decades before companies can expect Artificial Intelligence (AI) and bots to offer empathetic service on par with human interactions.
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Expedia CFO on Google Relationship -- The Positives and Negatives Balance Out

Google’s paid-search and product practices enable the big — like Expedia — to get bigger. So what’s not to like? Although other businesses that aren’t as well-positioned as Expedia and the Priceline Group undoubtably take a more critical view.
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Shiji entwickelt sich zum neuen Systemlieferanten in Sachen Travel Technology – Hetras wird internationaler – Übernahme von ReviewPro und Beteiligung an Snapshot

Die Gästedaten gehen nach China: Shiji hat sich bereits jetzt zum mächtigen Systemlieferanten in Sachen Travel Technology entwickelt. Mit den Übernahmen von Hetras (PMS) und ReviewPro (Gästebewertungen) sowie einer Beteiligung an Snapshot (Datenauswertungen, nicht zu verwechseln mit Snapchat) ist der IT-Konzern aus China auch in Europa ein Big Player.
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Feature disparity in Google’s hotel search

In recent months, Google has added new filtering options for the two main ways users interact with a Hotel Ads, local universal (the knowledge panel in organic search) and map results (Google Maps.)
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How DMOs can use social media to engage with travelers

Social media runs the entire path to purchase for the traveler. From dreaming to shopping to enjoying their trip, travelers are on social media and using different channels to help with each step of their journey.
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How will the traveler tribes approach tours and activities? - Amadeus North America

Getting travelers to their destinations is just one piece of the puzzle. But what exactly are they going to do when they get there? The traveler tribes identified in our research will all have different approaches and expectations when it comes to tours and activities once they arrive at their destinations.
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Soziale Netzwerke in der Schweiz - die Liste

Soziale Netzwerke in der Schweiz - die Liste | eTourism Trends and News | Scoop.it
Soziale Netzwerke in der Schweiz – welche sind die Wichtigsten? Oft werde ich das gefragt. Und rede darüber in Kursen (wär das was?). Die Antwort ist etwas komplizierter als diese Übersicht – denn für jede Branche ist ein anderes Netzwerk zentral wichtig. Auf die reinen Benutzerzahlen kommt es nicht an. Hier eine Übersicht der Nutzung.
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Le robot poubelle de la SNCF continue son tour de France

En décembre dernier, la SNCF présentait aux voyageurs et médias son petit robot Baryl, mis au point par la startup Immersive Robotics, dans la gare de Lyon à Paris. Baryl est un robot poubelle qui se déplace tout seul et se dirige vers les usagers qui voudraient jeter un déchet. Pour cela, il suffit de lui faire un signe de la main. Baryl est équipé de capteurs qui lui permettent de se localiser dans l’espace et de savoir s’il fait face à un obstacle. Il possède une autonomie de 6 heures. Il a fallu cinq mois et plusieurs dizaines de milliers d’euros pour concevoir ce prototype.
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Les nouveaux horizons pour les ventes en ligne dans le tourisme | Etourisme.info

Les nouveaux horizons pour les ventes en ligne dans le tourisme | Etourisme.info | eTourism Trends and News | Scoop.it
Après une croissance initialement basée sur les vols secs, les hébergements, et les ventes de dernière minute à prix remisés, les professionnels du tourisme entrent dans une phase plus innovante, grâce à des moyens technologiques encore renforcés : intelligence artificielle, big data pour le décisionnel, etc.,  ou tout simplement les « bots conversationnels » tels que celui de Voyages-sncf (Facebook Messenger et Voyages-sncf) ou bien tout ce que teste Kayak avec Alexa.
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These people are hacking their cars to drive themselves, and it’s legal

Who needs a Tesla when you can build your own automated copilot using free hardware designs and software available online?
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Hotel guests are changing but hoteliers not keeping up with their IT needs - WIT

The year 2020 will see a new breed of highly sophisticated and ‘digital native’ hotel guests who will be better informed, seek unique experiences, have higher expectations and also expect recognition.

However, while hoteliers anticipate such future guests their plans for industry technology remain stuck in the early 2000s.

This is the ‘startling research finding’ from ‘The Hotel Industry in 2020’ carried out by professor at ESSEC Business School Peter O’Connor, IDeaS Revenue Solutions, Revinate and SiteMinder.
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KLM tests boarding via facial recognition system

KLM tests boarding via facial recognition system | eTourism Trends and News | Scoop.it
Dutch airline KLM has started a pilot project to see if facial recognition software would make boarding any easier and quicker for passengers.
The “biometric boarding” technology has been designed so that passengers do not have to show their passport or boarding pass at the gate.
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Where machines could replace humans--and where they can’t (yet) | McKinsey & Company

Where machines could replace humans--and where they can’t (yet) | McKinsey & Company | eTourism Trends and News | Scoop.it
The technical potential for automation differs dramatically across sectors and activities.

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TripAdvisor tipped for takeover (if it has a successful year)

TripAdvisor tipped for takeover (if it has a successful year) | eTourism Trends and News | Scoop.it
TripAdvisor could find itself as a viable acquisition target if its financial results this week point to an upturn in its fortunes and strategy.
Financial analysts claim the company is “starting to see the light at the end of the tunnel” after a series of low-key earnings reports in the last year or s
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Die Zukunft hat begonnen: Amazon Echo als digitaler Assistent für Ihre Hotelgäste

Die Zukunft hat begonnen: Amazon Echo als digitaler Assistent für Ihre Hotelgäste | eTourism Trends and News | Scoop.it
Nun ist der Amazon Echo für Jedermann in Deutschland verfügbar: Der Sprachassistent ist eine ideale Ergänzung für Hotels: Gäste können sich sich Nachrichten oder die Sportergebnisse vorlesen lassen, ein Taxi bestellen, Musik hören oder die Heizung steuern.
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Investieren Sie mehr in Cybersicherheit – Zahl der ernsthaften Hackerangriffe in Hotellerie nimmt stark zu

Investieren Sie mehr in Cybersicherheit – Zahl der ernsthaften Hackerangriffe in Hotellerie nimmt stark zu | eTourism Trends and News | Scoop.it
Das neue Jahr begann ja mal wieder mit einem echten Aufreger: Das Romantik Seehotel Jägerhof auf der Turracher Höhe in Österreich wurde bereits zum vierten Mal von einem Hacker erpresst. Erst nach Zahlung von Bitcoins im Wert von rund 1.500 Euro wurde das zuvor verschlüsselte Kassen-, Reservierungs- und Schlüsselsystem wieder freigegeben. Solche Hackerangriffe sind in der Hotellerie an der Tagesordnung.
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Forrester: Virtual Reality is not yet ready for marketers

Eventually, VR can transform the nature of advertising, social networks, the way intelligent agents work, travel and many other arenas. But that marketing future is not here yet.
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Hoteliers remain conservative when it comes to technology

While hoteliers anticipate highly-sophisticated and ‘digital native’ hotel guests in 2020, their plans for industry technology remain stuck in the early 2000s, according to a new study.
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Online shoppers don’t want to wait anymore. It’s as simple as that. - Amadeus North America

Think of all the things you could do in a second. You could blink, sneeze, or simply write the first letter of your name. Now, imagine the attention span of today’s online travel shoppers. It’s not much more than a blink or a sneeze. In fact, the maximum waiting time generally accepted by consumers is a mere five seconds.
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Des mines d'infos à explorer et exploiter, bienvenue dans le data mining ! | Etourisme.info

Des mines d'infos à explorer et exploiter, bienvenue dans le data mining ! | Etourisme.info | eTourism Trends and News | Scoop.it
Ce matin, pour bien débuter la semaine, je vous propose de faire un petit tour chez les grands pour voir comment certains d’entre eux exploitent les données qu’ils parviennent à collecter de leurs utilisateurs, et comment ils peuvent ensuite créer des services à valeur ajoutée à partir de cette exploitation.
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AccorHotels: Mercure lance son bot sur Facebook Messenger

AccorHotels: Mercure lance son bot sur Facebook Messenger | eTourism Trends and News | Scoop.it
La marque Mercure détenue par Accor Hotels vient de lancer son bot pour Facebook Messenger. Il permet aux utilisateurs de découvrir des « local stories », des anecdotes sur les lieux alentours et adresses secrètes. Pour cela, il suffit de se géolocaliser. Le but est de « faire découvrir une ville autrement avec des propositions secrètes que seuls les locaux connaissent », affirme Mercure dans un communiqué. La chaîne espère que les utilisateurs partageront ensuite leurs propres adresses secrètes et anecdotes sur le site afin d’enrichir l’outil.
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