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How To Calculate The ROI Of CRM | Forrester Blogs

How To Calculate The ROI Of CRM | Forrester Blogs | ERP CRM HRMS SMB | Scoop.it

Digest...

 

The first step is to estimate how investing in a CRM solution will help grow revenues, cut operating costs, and boost IT efficiencies:

 Power up the revenue engine.  Cut the cost of generating and servicing revenues. Improve IT efficiencies. 

On the cost side of the equation, estimate the costs of software, deployment, maintenance, and support:

Dig into hardware, software, and subscription costs.  Dissect deployment costs.  Factor in ongoing maintenance costs. Don't get blindsided by administrative and infrastructure costs. 


Via marketingIO, Emiliano Diaz-Page
Emiliano Diaz-Page's insight:

A quick article on calculating the ROI of CRM.  I'm partial to SAGE CRM if you ask me.

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@HugoASaenz's curator insight, June 4, 2013 2:07 PM

Interesante como calcular el ROI

@HugoASaenz's curator insight, June 12, 2013 12:24 PM

Buen reporte de Forrester, sin embargo, hay que aterrizarlo a la realidad de tu empresa e incluir no solo la herramienta, sino los cambios internos necesarios!! @InterConsultant #CRMLatam #Clienting

Cathy Baker's curator insight, July 15, 2013 4:25 PM

Calculating the ROI of CRM

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How To Calculate The ROI Of CRM | Forrester Blogs

How To Calculate The ROI Of CRM | Forrester Blogs | ERP CRM HRMS SMB | Scoop.it

Digest...

 

The first step is to estimate how investing in a CRM solution will help grow revenues, cut operating costs, and boost IT efficiencies:

 Power up the revenue engine.  Cut the cost of generating and servicing revenues. Improve IT efficiencies. 

On the cost side of the equation, estimate the costs of software, deployment, maintenance, and support:

Dig into hardware, software, and subscription costs.  Dissect deployment costs.  Factor in ongoing maintenance costs. Don't get blindsided by administrative and infrastructure costs. 
Via marketingIO
more...
@HugoASaenz's curator insight, June 12, 2013 12:24 PM

Buen reporte de Forrester, sin embargo, hay que aterrizarlo a la realidad de tu empresa e incluir no solo la herramienta, sino los cambios internos necesarios!! @InterConsultant #CRMLatam #Clienting

Cathy Baker's curator insight, July 15, 2013 4:25 PM

Calculating the ROI of CRM

Emiliano Diaz-Page's curator insight, October 22, 2013 3:09 PM

A quick article on calculating the ROI of CRM.  I'm partial to SAGE CRM if you ask me.

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Social CRM and Branding Issues | Social Media Today

Social CRM and Branding Issues | Social Media Today | ERP CRM HRMS SMB | Scoop.it
The next edge for the organizations that want to optimize the power of social interactions & get closer to customers is the Social CRM. Getting closer to customers is the top priority of every brand. Today's brands are ...
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Why CRM Fails - Destination CRM

Why CRM Fails
Destination CRM
As the old adage goes, it's much easier to keep an existing customer than it is acquire a new one.
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Choosing a Human Resource Management System (HRMS) | Socius

Choosing a Human Resource Management System (HRMS) | Socius | ERP CRM HRMS SMB | Scoop.it
HRMS solutions increase control over employee data, optimize productivity, and take employee engagement to the next level. Choose one with these 5 components.
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