EQ development
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EQ development
training and programs for developing EQ
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How to Build Leadership Grit

How to Build Leadership Grit | EQ development | Scoop.it
There is strong evidence that grit is the key to success. Luckily, it can be learned. Here are 2 crucial ways to build leadership grit. 
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After work, is what determines your future! Spend one hour per day doing these 5 things and your life will change forever! - The Coffee Shop Trader

After work, is what determines your future! Spend one hour per day doing these 5 things and your life will change forever! - The Coffee Shop Trader | EQ development | Scoop.it
You finish work at 6 pm, go to bed at 12 midnight. Within these six hours, how do you spend them? Watching TV? In fact, the activities you do between 6 am..
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Changing the Habits of Habit

Changing the Habits of Habit | EQ development | Scoop.it
A slightly long post today yet well worth the read for those struggling with all the great intentions of New Year's Resolutions that are on the wane! Habits habits everywhere, some good, some bad, all
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6 Qualities Mindful People Enjoy That Mindless People Don't

6 Qualities Mindful People Enjoy That Mindless People Don't | EQ development | Scoop.it
Being more mindful about your work can make you more innovative, productive, and even attractive.
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A Harvard psychologist says people judge you based on 2 criteria when they first meet you

A Harvard psychologist says people judge you based on 2 criteria when they first meet you | EQ development | Scoop.it
In her new book, "Presence," Amy Cuddy says people quickly answer two questions when they first meet you.
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15 Customer Service Skills that Every Employee Needs

There are 15 customer service skills that every employee must master if they are forward-facing with customers.
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How can I become more empathetic as a leader? | @YEC

How can I become more empathetic as a leader? | @YEC | EQ development | Scoop.it
The Young Entrepreneur Council is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, YEC la
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SmartValues.ru: Говорите, спрашивайте, слушайте: 3 шага лидера к высокоэффективной коммуникации

SmartValues.ru: Говорите, спрашивайте, слушайте: 3 шага лидера к высокоэффективной коммуникации | EQ development | Scoop.it
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Leadership and behavior: Mastering the mechanics of reason and emotion | McKinsey & Company

Leadership and behavior: Mastering the mechanics of reason and emotion | McKinsey & Company | EQ development | Scoop.it
A Nobel Prize winner and a leading behavioral economist offer common sense and counterintuitive insights on performance, collaboration, and innovation.
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How to Be a Nicer Person - Science of People

How to Be a Nicer Person - Science of People | EQ development | Scoop.it
When is the last time you stared deeply and lovingly into a complete stranger's eyes? Never? Well, it may in fact be the answer to how to be a nicer person.
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The Value of Empathy — Medium

The Value of Empathy — Medium | EQ development | Scoop.it
In December of last year, I clicked on an article from Fast Company about the most empathetic companies in the world. In…
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5 Tips for Becoming a Better Listener

5 Tips for Becoming a Better Listener | EQ development | Scoop.it
I'm a big fan of Elizabeth Bernstein's work in the Wall Street Journal, and she wrote an interesting piece, How Well Are You Listening? We're naturally bad list
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5 Habits Mentally Tough People Embrace Every Day

5 Habits Mentally Tough People Embrace Every Day | EQ development | Scoop.it
Read our career advice article, 5 Habits Mentally Tough People Embrace Every Day
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There's an 'invisible' trait that makes leaders more effective — here's how to develop it

There's an 'invisible' trait that makes leaders more effective — here's how to develop it | EQ development | Scoop.it
There are 12 key strategies.
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Cranfield School of Management | How Mindfulness impacts Organisational Performance

Cranfield School of Management | How Mindfulness impacts Organisational Performance | EQ development | Scoop.it
What is mindfulness about?

Mindfulness is about paying attention with a particular intention: this intention is based on your willingness to give up pre-judgement and certainty, and to bring into your experience of the present moment:

A deep curiosity to discover something new,
An openness to notice things about the situation, including negative or unpleasant ones, and
The flexibility to accept change in the environment or within yourself, rather than resist it.
How do you become mindful?

Everyone can practise mindfulness. There are a few things that enable you to become mindful, such as:

Slow down.
Notice five things about you, or about the situation, good or bad.
Ask yourself: What can I learn about the situation?
Only then take action.
This approach is an antidote to overly complex and dynamic environments - it helps people stay present and therefore choose more effective action.  

Mindfulness vs. positive thinking

The crucial component in developing mindfulness consists of becoming aware of the entire range of thoughts and feelings within you, as you evaluate what is happening in the situation. Counter intuitively, mindfulness enables positive changes in performance not by focusing on the positive, or on those aspects of a situation that you like or appreciate, but by becoming ever more able to welcome into your experience all thoughts and feelings, both positive and negative.

This is particularly hard during stressful situations. Most people don’t like feeling stressed, and instead avoid the uncomfortable thoughts and feelings that are inevitably part of experiencing stress. This can take inconspicuous forms, for instance, by reacting to an unwelcome voicemail by checking email, or by eating a packet of crisps. The problem: by shutting out of our experience those thoughts or feelings that we deem ‘negative’, we shut ourselves off from noticing aspects about such an unwelcome message that are potentially useful, for example, the tone of voice with which the caller conveyed the message. Noticing whether the caller sounded frustrated or disappointed may help us respond more appropriately, and put to good use the information conveyed through the caller’s tone of voice.  

Practising mindfulness at the individual level is hence akin to developing a mental muscle; more specifically, it is about practising the capacity to become aware, and subsequently use, all information available to you, especially information you would have otherwise shied away from. This is where the power of mindfulness lies: rather than focusing on positive thinking at the expense of noticing what it is that may make you experience stress (and the associated tunnel vision or defensiveness), mindfulness enables you to choose the most effective action in the moment, based on a careful evaluation of all intelligence available to you in the situation.

Organisational influences on mindfulness

A question asked less often is: How is an employee’s personal mindfulness practice affected by organisational circumstances?

This is pertinent to organisational decision-makers because - as ever-keen students of organisational performance, we know that many situational factors influence employee performance (competing demands, job fit between a person’s skills and motivation and the task at hand etc.).

It is an important question to ponder before going ahead and bringing mindfulness into an organisation also because we understand that mindfulness is more beneficial for task performance when the work environment is complex and dynamic (as opposed to an environment where routine jobs need to be performed on a daily basis).

A research study presented at the Academy of Management’s annual conference in Orlando in2013, carried out by Jochen Reb and colleagues at Singapore Management University, dealt with precisely this question: how do organisational factors impact employee mindfulness?

Jochen Reb and his colleagues have carried out a research programme that examines what aspects of mindfulness drive employee performance. In an earlier study, Reb and colleagues found that an organisational leader’s mindfulness affects employee performance because the leader’s mindfulness helps foster employees’ psychological need satisfaction (in other words, their autonomy at work, their perceptions of competence, and the relationship quality with others at work).

In the study examining the effect of organisational factors on employee mindfulness, (which is forthcoming in the journal Mindfulness), Reb et al discovered that several organisational factors strongly affect the employees’ mindfulness: constraints such as poor equipment, conflicting demands, the employee’s autonomy, and also people factors such as supervisor support. Reb and his colleagues go on to demonstrate that the employees’ mindfulness, as measured by their awareness and attention at work, strongly affect their well-being and their performance at work.

Implications for raising performance using mindfulness

What does this mean for people pondering to raise performance through mindfulness training in work settings? Rather than focusing exclusively on helping individual employees to practise mindfulness, we can also make organisations more mindful by (mindfully!) examining contextual factors at work that facilitate or hamper a mindful task focus amongst workers.
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How Sales Reps Can Get To Yes Despite The Constant Barrage Of No’s

How Sales Reps Can Get To Yes Despite The Constant Barrage Of No’s | EQ development | Scoop.it
In SaaS sales, SDRs and AEs are faced with a relentless stream of objections, constant refusals and straight up rejections. Not everyone can handle this kind of punishment. That’s why these sales r…
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Disrupting Organizations with Empathy

Disrupting Organizations with Empathy | EQ development | Scoop.it
When I attended Michigan State University, the grounds staff had an interesting challenge of dealing with the makeshift paths that students forged wh
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Who do you promote? 5 Qualities of a Good Leader

Who do you promote? 5 Qualities of a Good Leader | EQ development | Scoop.it
When you're considering who to promote, evaluate your people based on these qualities of a good leader, so you pick the right people.
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Here's How To Fix Our Leadership Crisis

Here's How To Fix Our Leadership Crisis | EQ development | Scoop.it
One of the first things that struck me as I did the research that went into Leadership BS:  Fixing Workplaces and Careers One Truth at a Time was how
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