Entretiens Profes...
Follow
Find tag "customer"
12.5K views | +13 today
Entretiens Professionnels
promouvoir des moments d'échanges personnalisés dans un contexte professionnel
Curated by Pascale_Masson
Your new post is loading...
Your new post is loading...
Scooped by Pascale_Masson
Scoop.it!

Do Potential Customers Really Want Your Product? Here's a Way to Find Out I Andy Miller

Do Potential Customers Really Want Your Product? Here's a Way to Find Out I Andy Miller | Entretiens Professionnels | Scoop.it
The Sprint Kit offers exercises to help you explore your possibilities.
more...
No comment yet.
Rescooped by Pascale_Masson from #innovation(s) } Food for Thoughts
Scoop.it!

Value proposition canvas template by Peter Thomson

Value proposition canvas template by Peter Thomson | Entretiens Professionnels | Scoop.it
A value proposition is where your company's product offer intersects with your customer's desires. It's the magic fit between what you make and why people... by Peter Thomson

Via Edouard Siekierski
more...
Nedko Aldev's curator insight, March 15, 8:00 AM

 

330
Paula King, Ph.D.'s curator insight, March 16, 4:04 PM

I am developing a module for a corporate product on business acumen and I love this Value Proposition Canvas.  

 

 

Raquel Oliveira's curator insight, March 19, 5:31 PM

excelente "segundo round" sobre Proposta de Valor e Segmentaçao de clientes para plano de  negocios focados em resultados. Mais um canvas campeão de audiencia e performance.

Scooped by Pascale_Masson
Scoop.it!

Six Customer Trends That Will Build Or Break Your Business As We Enter 2015 I Micah Solomon

Six Customer Trends That Will Build Or Break Your Business As We Enter 2015 I Micah Solomon | Entretiens Professionnels | Scoop.it

'Here are six trends in customer expectations and behavior that have affected your business in 2014 and will continue to do so in 2015. Have you adapted to these yet? If not, I suggest you step on it.'

more...
No comment yet.
Scooped by Pascale_Masson
Scoop.it!

Reviving Your Brand to Save Your Business I Keao Caindec

Reviving Your Brand to Save Your Business I Keao Caindec | Entretiens Professionnels | Scoop.it

'...Surprisingly, many businesses normally don’t fail because of poor products. Instead, they fail because they don’t communicate the company’s value clearly and consistently to the right audiences...

To revive a brand and put the company back on the right track, take the time to assess strengths and weaknesses, understand the brand’s value to customers and communicate that story consistently.'

more...
No comment yet.
Scooped by Pascale_Masson
Scoop.it!

7 Things A Business Leader Must Understand About Customer Service I Micah Solomon

7 Things A Business Leader Must Understand About Customer Service I Micah Solomon | Entretiens Professionnels | Scoop.it

'To provide successful leadership you need to serve your customers, and the employees who serve your customers, successfully. Here are seven elements of doing so; I’d put money on the likelihood that you’re overlooking some of them...

'You can’t give good customer service if you don’t hire appropriate employees : here are the traits that make for a great customer-facing employee. They spell “WETCO...'

more...
No comment yet.
Scooped by Pascale_Masson
Scoop.it!

10 Trending Changes In Customers and Customer Service Expectations I Micah Solomon

10 Trending Changes In Customers and Customer Service Expectations I Micah Solomon | Entretiens Professionnels | Scoop.it
The essential, basic principles of customer service are to a large extent timeless. However, one of these timeless principles is "know your customers"--and customers are changing all the time. Here are ten trends in customers and their customer service expectations that I'm seeing clearly in my work a customer service consultant, [...]
more...
No comment yet.
Scooped by Pascale_Masson
Scoop.it!

How Service Employees React to Mistreatment by Rude Customers (Ruodan Shao, Daniel P. Skarlicki) I Anjali Banerjee

How Service Employees React to Mistreatment by Rude Customers (Ruodan Shao, Daniel P. Skarlicki) I Anjali Banerjee | Entretiens Professionnels | Scoop.it

'Dealing with rude customers is a universal truth to working in service positions... 

In short, organizations need to remember that customers can be jerks. When they are, your employees will be faced with the choice of how to respond. Ultimately, anticipating their reactions based on cultural differences can make a huge difference in your employees’ stress management and customer service.'

more...
No comment yet.
Scooped by Pascale_Masson
Scoop.it!

Creating a Culture of Appreciation for Employees and Customers I Jeana Quigley

Creating a Culture of Appreciation for Employees and Customers I Jeana Quigley | Entretiens Professionnels | Scoop.it
Everyone can contribute to a culture of appreciation for customers and employees. If the people inside your company are happy, your customers will be too.
more...
No comment yet.
Scooped by Pascale_Masson
Scoop.it!

Training Employees on Customer Service I Stephanie Hammerwold

Training Employees on Customer Service I Stephanie Hammerwold | Entretiens Professionnels | Scoop.it
Training employees on customer service is a vital step into keeping your company in the good graces of employees and patrons of your business.
more...
No comment yet.
Scooped by Pascale_Masson
Scoop.it!

Three things you MUST know about the psychology of complaining I Dr. Ana Canhoto

Three things you MUST know about the psychology of complaining I Dr. Ana Canhoto | Entretiens Professionnels | Scoop.it
It's never easy dealing with complaining customers but knowing a little about the psychology behind complaining will relieve your stress!
Pascale_Masson's insight:

via Peg Fitzpatrick @PegFitzpatrick

more...
No comment yet.
Scooped by Pascale_Masson
Scoop.it!

7 Tips for Driving Social Engagement I Justin Garrity

7 Tips for Driving Social Engagement I Justin Garrity | Entretiens Professionnels | Scoop.it

'Everyday people share millions of significant moments on social media, and the challenge often facing brands is how to be included in these shared moments.

After all, the voices of your customers and fans are the most powerful in telling your story to ultimately convert new customers. Here are seven tips for driving social engagement to do just that:..'

more...
No comment yet.
Scooped by Pascale_Masson
Scoop.it!

The Rise of Visual Customer Service in the Social Age [Infographic] | Mark Babbitt

The Rise of Visual Customer Service in the Social Age [Infographic] | Mark Babbitt | Entretiens Professionnels | Scoop.it

'...For your consideration:

90% of all information that comes to the brain is visual

40% of all nerve fibers from the brain are connected to the retina

By 2016, 55% of all internet traffic will be video-based

Also by 2016, mobile video traffic will increase by 18x..'

more...
No comment yet.
Scooped by Pascale_Masson
Scoop.it!

7 Ways to Keep Customers (Really) Loyal I Erick Sherman

Make sure people do business with you because they want to, not for lack of another option.
more...
No comment yet.
Scooped by Pascale_Masson
Scoop.it!

Stop Being A Customer-Centric Organization | Kristof De Wulf

Stop Being A Customer-Centric Organization | Kristof De Wulf | Entretiens Professionnels | Scoop.it

'...Customer-centric companies still sustain a kind of parent/child relationship with their customers, regarding them as entities to manipulate rather than a collection of connected and empowered human beings...'

more...
No comment yet.
Scooped by Pascale_Masson
Scoop.it!

Social media: helping employees feel better about their employers

Social media: helping employees feel better about their employers | Entretiens Professionnels | Scoop.it

'...People want to use social tools as a way of information gathering and dissemination. Whether we like it or not, our colleagues and our customers are talking about us and our companies. The only choice for us is whether we engage in that debate or not...'

more...
No comment yet.
Scooped by Pascale_Masson
Scoop.it!

Sub-optimizing our Talent Investments: Why Engagement is Not Enough I William A. Schiemann

Sub-optimizing our Talent Investments: Why Engagement is Not Enough I William A. Schiemann | Entretiens Professionnels | Scoop.it

'Recent research from the Metrus Institute suggests that most organizations are not getting anywhere near maximum return on their human capital investments. How can this be?...'

more...
No comment yet.