5:30 PM, Tuesday, Oct. 28, 1997
Computer Museum History Center
Mountain View, CA 94035
This is a verbatim transcript of a public lecture given on October 28, 1997.
"One of the constant tensions, and this was true on the Macintosh as well, especially because we had the benefit of the Lisa work before us, and some of the Lisa machines, the constant tension is that people who are designing are almost always by definition expert users, and will often overlook that what they think is obvious is not at all obvious to a novice user. And so there’s constantly the dilemma which you’ve seen historically in Mac system software, that the expert users want to put in the features they want to use, but the people who want to keep the system pure for the novices want to resist those, and if you’re lucky you get a system that is easy to approach for the novice, and gradually unfolds itself for the expert. And if you’re unlucky you get a lukewarm mediocrity between the two, where it’s a little too complex for the beginning user to understand, but still not nearly powerful enough for the expert user. And some of our designs, and some of the industry designs, have been gradually unfolding, and other have been just plain mediocre."
Via Mario K. Sakata, axelletess