To how many of us does the prospect of a holiday fill with doom and gloom? The stress of being away from the urgency of work, the worry that the business will struggle without you, and the thought of returning to an inbox jam-packed with emails, paperwork and unsolved problems.
We’ve all experienced the difference between a speaker who makes us drift off and a speaker who has the ability to grab and hold our attention. The difference is simply rapport and engagement. Some speakers have it – others miss it completely.