Enterprise 2.0
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Enterprise 2.0
Disruptive ways to manage organisation, to engage employees, to serve customers, to be a "social business"
Curated by Isabelle Ayel
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Age of independent worker arrives

Age of independent worker arrives | Enterprise 2.0 | Scoop.it
For much of the past century, the era of Big Work — the 40-hour workweek and its employer-provided benefits — were the foundation of our economy. That was then. Now,
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Show your Work! | SusanScrupski.com

Show your Work! | SusanScrupski.com | Enterprise 2.0 | Scoop.it
Isabelle Ayel's insight:

"...Email preserves everything bad about the industrial age including status, authority, CYA, and even certain malevolent behaviors such as bcc’s and forwarding private messages..." 

"...Working out loud provides even greater benefits in contributing to the living knowledge base of an organization."

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The leaked New York Times innovation report is one of the key documents of this media age

The leaked New York Times innovation report is one of the key documents of this media age | Enterprise 2.0 | Scoop.it
It's an astonishing look inside the cultural change still needed in the shift to digital — even in one of the world's greatest newsrooms. Read it.
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« La vision de l'entreprise en tant que forteresse... c'est révolu » (Isaac Getz)

« La vision de l'entreprise en tant que forteresse... c'est révolu » (Isaac Getz) | Enterprise 2.0 | Scoop.it
Isaac Getz promeut le concept d'« entreprise libérée » permettant de doper la rentabilité en misant sur l'initiative et la responsabilisation des collaborateurs. Mais pour lui, la mise en place de technologies collaboratives ne sert pas à grand-chose si l'on ne change pas la manière de travailler.
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Will you survive the logged-in user revolution?

Will you survive the logged-in user revolution? | Enterprise 2.0 | Scoop.it
If you don’t think identity plays a significant role in user experience, think again.
Isabelle Ayel's insight:

Customers first!

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Why Big Company Doesn't Mean Job Security

Why Big Company Doesn't Mean Job Security | Enterprise 2.0 | Scoop.it
The assumption of working for a large established company has always been that there would job security.  "You should always take a job at a big strong company because at least you know will be there for a while," is what people used to say.  In fact, many people today [...]
Isabelle Ayel's insight:

"...smaller organizations find reasons to keep employees and not reasons to let them go"

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The State and Future of Enterprise Collaboration

The State and Future of Enterprise Collaboration | Enterprise 2.0 | Scoop.it
How can we use new tools to change the way we work? What is the future of Enterprise Collaboration? Oscar Berg talks about it in this article.
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Holacracy at Zappos

Holacracy at Zappos | Enterprise 2.0 | Scoop.it
I'm surprised at the great amount of interest (and misinformation) floating around about Zappos' adoption of Holacracy. Speaking for strictly for myself (and not as some official untitled, managerl...
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Like It Or Not, You Work in Customer Service!

Like It Or Not, You Work in Customer Service! | Enterprise 2.0 | Scoop.it
Early in my career, I had the opportunity to work for Vanguard Investments, the mutual fund company located in Valley Forge, PA. Outside of retail, it was my second office job. Like many people, I
Isabelle Ayel's insight:

It is all of our responsibilities to get the customer experience right, but if you want to accomplish this, get rid of the attitude people have with your customers or your customer service departments!

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The Next Big Thing You Missed: The Sharing Economy Goes Corporate | Wired Business | Wired.com

The Next Big Thing You Missed: The Sharing Economy Goes Corporate | Wired Business | Wired.com | Enterprise 2.0 | Scoop.it
The entire "I sell you stuff, you buy it" premise of the consumer economy is being undermined, and big companies that want to survive need to learn to share.
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10 management lessons from the dabbawalas

10 management lessons from the dabbawalas | Enterprise 2.0 | Scoop.it
The Edge Malaysia is your window to Malaysia on the latest news in business and politics.
Isabelle Ayel's insight:

Build organisation around people: customers and workers

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VERGE SF 2013: How any company can join the collaborative economy

VERGE SF 2013: How any company can join the collaborative economy | Enterprise 2.0 | Scoop.it
No matter what your business does, there is a way to collaborate with startups, cities and people. Here's Jeremiah Owyang's vision.
Isabelle Ayel's insight:

1. If you sell products, turn them into services.

2. If you offer services, create a marketplace.

3. If you run a marketplace, empower that marketplace to build products.

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Interview with Céline Schillinger via Global Invest Her

Interview with Céline Schillinger via Global Invest Her | Enterprise 2.0 | Scoop.it
A personal interview with Céline Schillinger, Change Agent and Senior Director at Sanofi Pasteur.
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Le client et le "Bring Your Own Experience"

Le client et le "Bring Your Own Experience" | Enterprise 2.0 | Scoop.it
Demain tout objet sera un périphérique de l'expérience client et devra intéropérer avec l'environnement digital du client, pas s'y substituer.
Isabelle Ayel's insight:

"...Déjà  aujourd’hui, qui de la voiture ou du mobile est le périphérique ? La voiture ? Aujourd’hui c’est l’automobile qui affiche sa compatibilité avec votre iPhone, pas l’inverse. Demain c’est l’avion dans lequel on voyagera qui devra être compatible avec votre tablette favorite…sinon vous irez ailleurs."

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Why Hierarchy Is Outdated: The (Long Overdue) Need For Organizational Adaptability

Why Hierarchy Is Outdated: The (Long Overdue) Need For Organizational Adaptability | Enterprise 2.0 | Scoop.it
Hierarchy is outdated. The age-old system originally designed by the military and adopted by corporate America has been rendered obsolete for the simple fact that it promotes irrelevance. Here’s why.
Isabelle Ayel's insight:

"Hierarchy is outdated. The age-old system originally designed by the military and adopted by corporate America has been rendered obsolete for the simple fact that it promotes irrelevance. Here’s why...."

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Guy Kawasaki: 'If You're Using Social Media Right, You Will Piss Some People Off'

Guy Kawasaki: 'If You're Using Social Media Right, You Will Piss Some People Off' | Enterprise 2.0 | Scoop.it
The social media guru and father of evangelism marketing reveals how small businesses need to be using platforms like Twitter and Facebook to succeed.
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No Managers? No Hierarchy? No Way!

No Managers? No Hierarchy? No Way! | Enterprise 2.0 | Scoop.it
Cries of "no more managers" and "end the hierarchy" are well-intentioned efforts to accelerate the ongoing paradigm shift in management, but they are counterproductive: all organizations are hierarchical and all have managers.
Isabelle Ayel's insight:

Hierarchy is a way to organize things, it is not THE way. Who is "first" in a rhizome organization?

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infoarch: Framework of the Social Enterprise & the Future of Work #e20s

infoarch: Framework of the Social Enterprise & the Future of Work #e20s | Enterprise 2.0 | Scoop.it
Isabelle Ayel's insight:

"...Are we - at the summit (and in the big companies) - focusing enough on the customer?"

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In a large organization, consisting of over 10,000 people, what department is most appropriate to own/drive social business strategy and ...

In a large organization, consisting of over 10,000 people, what department is most appropriate to own/drive social business strategy and ... | Enterprise 2.0 | Scoop.it
Answer (1 of 19): I think there is no single right answer. It depends on the corporation. You do need someone with clout to make the change in a corporation. It doesn't matter if that initial focus comes from Marketing, IT, HR, etc. What matters is that it does gain some critical mass from a...
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Making Sense Of Zappos And Holacracy

Making Sense Of Zappos And Holacracy | Enterprise 2.0 | Scoop.it
The problem with holacracy, which is being adopted by Zappos, is not getting rid of managers or hierarchy: it's the absence of the customer.
Isabelle Ayel's insight:

 A holacracy is an organization developed from the perspective of holarchic thinking and inspired by consensual democratic values.

While the hue and cry in the media about holacracy is now “whatever happened to the managers?” the more pertinent question is: “whatever happened to the customer?”

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Five Misconceptions About Holacracy® — About Holacracy — Medium

Five Misconceptions About Holacracy® — About Holacracy — Medium | Enterprise 2.0 | Scoop.it
There’s been some buzz about Holacracy recently, with the news that the fine folks at Zappos are adopting it and running with it.
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Holacracy: Is this the logical step for the evolution of the organization?

Holacracy: Is this the logical step for the evolution of the organization? | Enterprise 2.0 | Scoop.it
There is quite some buzz about a specific organizational governance approach these days - the "Holacracy" model. This week Zappos announced the implementation of this model and now the expert…
Isabelle Ayel's insight:

The revival of an old paradigm in industries: "les équipes autonomes" (autonomous team) but now with new tech it becomes agile and highly adaptative

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Social Media Marketing: Is the squeeze worth the juice? | Pretzel Logic

Social Media Marketing: Is the squeeze worth the juice? | Pretzel Logic | Enterprise 2.0 | Scoop.it
Nora Aufreiter, Julien Boudet and Vivian Weng at McKinsey and Co. have published some excellent research on the current state of consumer email that came my
Isabelle Ayel's insight:

"...your customer know more about your reputation and your product before they even let you in on the secret that they’re officially a prospect."

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Creators of Daily Challenge

Creators of Daily Challenge | Enterprise 2.0 | Scoop.it
MeYou Health is the social well-being company. Every day we help
individuals and corporate employees improve their well-being through small,
healthy actions that are within everyone's reach.
Isabelle Ayel's insight:

This also is within the enterprise 2.0 (or social business) scope. This website is definitely innovating in the field of health.

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