The poor old IT help desk gets a bad rap in many organizations. But by adopting a different management strategy, you can transform the way it operates and start to see its capabilities as a competitive advantage.
We all have bad habits. Perhaps you procrastinate, gossip, or lack punctuality. These negative behaviors don’t necessarily make you a terrible person—but as an employee they can reflect poorly upon you, and even cost you your job.
When I started working in an office in the early 1980s, we smoked cigarettes at our desks, banged out articles on heavy typewriters and at lunchtime decamped to the office canteen or the pub for a hotplate of shepherd’s pie.