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Engaging Employees for A Great Customer Experience
The employee experience and customer experience are intrinsically linked so work on both to gain the maximum benefit.
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How To Transform Your Automotive Dealership CultureTransform Your Dealership Culture

How To Transform Your Automotive Dealership CultureTransform Your Dealership Culture | Engaging Employees for A Great Customer Experience | Scoop.it
Transforming My Dealership Culture
Mark Gregory , Programme Innovator @Transformation Coach's insight:

We’ve recently completed a survey with managers in dealerships and 75% of dealer managers said that they need to transform their dealership culture in order to thrive profitably in the future.

 

I’m not sure if this applies to you or if you know of colleagues where it would apply, but if it does then sign up to our four free training videos on “How To Transform Your Dealership Culture”.

 

Simply go to http://transformyourdealershipculture.com

 

Each great video includes useful tools to help kick start your transformation initiatives!

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The Four Myths of Employee Engagement

The Four Myths of Employee Engagement | Engaging Employees for A Great Customer Experience | Scoop.it
You cant manufacture employee engagement with gimmicks at least not in a sustainable longterm way. Thats because true happiness and engagement comes...
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Employee Engagement: Way More than an Annual Survey Score

Employee Engagement: Way More than an Annual Survey Score | Engaging Employees for A Great Customer Experience | Scoop.it
New i4cp research, released today, reveals specific practices used by high-performance organizations to drive engagement and measure its impact on revenue growth

Via Paul Hebert
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Incentive Programs - Engagement - New Service Provides Data on Employee Engagement - Incentive Magazine

Incentive Programs - Engagement - New Service Provides Data on Employee Engagement - Incentive Magazine | Engaging Employees for A Great Customer Experience | Scoop.it
New Service Provides Data on Employee Engagement - A new program aims to help organizations boost the data collected about the impact of their employee engagement programs.
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Employee Engagement Gone Bad [Video]

20/20 recently shared some extreme acts of quitting.  Some are quite creative, highly entertaining -- but definite career-killers.  With employee engagement declining and the job market improving w...
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Fast-Track-Onboarding

Fast-Track-Onboarding | Engaging Employees for A Great Customer Experience | Scoop.it
Most of us have been there – a job offer is made, accepted and notice period worked.
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The Love Language Concept Applied to Employee Engagement

The Love Language Concept Applied to Employee Engagement | Engaging Employees for A Great Customer Experience | Scoop.it
Guest contributor William Taylor explains how the Love Language concept can transform your company's culture.
Mark Gregory , Programme Innovator @Transformation Coach's insight:

Interesting points of view but not so sure about the phyiscal touch element in the work place. This could get you into some hot water.

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The Customer's Shoes's curator insight, May 1, 2013 4:34 AM

Interesting points of view but not so sure about the phyiscal touch element in the work place...

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Save the date – Employee Engagement Summit 2014 | HRreview

Save the date – Employee Engagement Summit 2014 | HRreview | Engaging Employees for A Great Customer Experience | Scoop.it
If you miss the Employee Engagement Summit 2013 earlier this month, don't panic! Symposium Events has announced the new date for next year's Employee Engagement.
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Why Enlightened Leadership Is Key to Customer Experience - Business 2 Community

Why Enlightened Leadership Is Key to Customer Experience - Business 2 Community | Engaging Employees for A Great Customer Experience | Scoop.it
Business 2 Community Why Enlightened Leadership Is Key to Customer Experience Business 2 Community It takes enlightenment to create a workplace that supports a superior customer experience through empowered employees who follow a culture, not a...
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Study Explores Drivers of Employee Engagement

Study Explores Drivers of Employee Engagement | Engaging Employees for A Great Customer Experience | Scoop.it
The focus is on the central importance of the direct management relationship that often can make or break an employee's feeling about work, and therefore performance.
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The Employee Engagement Sky is Falling! | DecisionWise Leadership Intelligence Blog

Thanks for sharing! “@WestcountryHR: The Employee Engagement Sky is Falling! @DecisionWise http://t.co/KCZcrqjGL8”;
Mark Gregory , Programme Innovator @Transformation Coach's insight:

According to the article 

“70 percent of employees are looking for other jobs.”“2 out of 3 workers are looking for new jobs.”“Seventy-one percent of all employees are disengaged.”“70% of employees hate their jobs.”“Survey: 63% of workers not engaged.”

It's not surprising them that organisations are underperforming and at times when the economy is on its knees we need all the engagement we can muster.

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The Customer's Shoes's curator insight, May 1, 2013 4:39 AM

It's not surprising that organisations are underperforming especially when the economy is on its knees we need all the engagement we can muster.

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How do you create exceptional employee experiences? | CSI International Inc

How do you create exceptional employee experiences? | CSI International Inc | Engaging Employees for A Great Customer Experience | Scoop.it
Exceptional employee experiences result from aligned leadership and a high degree of internal service cooperation. Check out the Infographic for more (RT @EngageYou: Infographic: How do you create exceptional employee experiences?
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Employee Engagement Drives Sales Results in Tight Economy - Business Exchange

Companies can now leverage employee engagement survey data to improve retention and drive sales process improvements through a new partnership (Employee engagement drives sales results in tight economy - http://t.co/HgCtyCysc9)...
Mark Gregory , Programme Innovator @Transformation Coach's insight:

When you truly focus on engaging employees you can expect to see dramatic improvements in the way employees interact with each other, their management team and what the organisation is trying to achieve. And when the economy is tight - as it will be for the next few years - then we need all the hlep we can get.

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Where Passion Comes From

Where Passion Comes From | Engaging Employees for A Great Customer Experience | Scoop.it
Passion is longing to be what you could be, but aren't. Passion for leadership is the combination of falling below your imagined leadership potential and longing for exceptional leadership - at the...

Via John Lasschuit ®™, Ivon Prefontaine, Jean-Philippe D'HALLUIN
Mark Gregory , Programme Innovator @Transformation Coach's insight:

Relevant ABC's of leasership which we all need in order to deliver a great customer experience and keep the promise. At least adopt the ABC's.

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Ivon Prefontaine's curator insight, May 19, 2013 8:06 AM

We need to integrate passion with compassion.

Jean-Philippe D'HALLUIN's curator insight, May 20, 2013 10:44 AM

Engagement =? passion Level 1

Mark Gregory , Programme Innovator @Transformation Coach's curator insight, May 24, 2013 3:41 AM

Adopt the ABC's of leasdership to drive your vision for the customer experience you're aiming for. When there is no vision the people will perish. Simples!

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How managers can move workers from 'transactional' to 'engaged'

How managers can move workers from 'transactional' to 'engaged' | Engaging Employees for A Great Customer Experience | Scoop.it
So we're all agreed: Engaged employees are the key to every organization's success. But engaging today's employees is no easy task. Need proof? The numbers from a survey released last July tell the...
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Making fun: why fun should be part of every employee engagement strategy - Juice

Making fun: why fun should be part of every employee engagement strategy - Juice | Engaging Employees for A Great Customer Experience | Scoop.it
Making fun: why fun should be part of every employee engagement strategy - Juice http://t.co/jPuAZNPk25
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Employee engagement on the rise, Aon Hewitt says | BenefitsPro

Employee engagement on the rise, Aon Hewitt says | BenefitsPro | Engaging Employees for A Great Customer Experience | Scoop.it
Aon Hewitt says employee engagement is improving and that employees’ perceptions of their work experience also is up.
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Employee Engagement: Every Leader's Imperative - Forbes

Why's it imperative employers engage recognition/reward for #employees? http://t.co/C0p4HzQJPh @MeghanMBiro #TChat #HR
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25 Customer Experience Quotes

This selection of 25 more quotes from our library of over 365 quotes relevant to organisations looking to improve their customer experience. We added a twist by
Mark Gregory , Programme Innovator @Transformation Coach's insight:

Use these quotes to trigger action in your teams.

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Human Resource Summit 2013: Engaging Your Gen Y Employees ...

Human Resource Summit 2013: Engaging Your Gen Y Employees ... | Engaging Employees for A Great Customer Experience | Scoop.it
The successful workplace of the future has employees with an inner “sparkle.” That's what enables them to engage their creativity, heart and initiative.
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The Employee Engagement Problem Within the Workplace - The Human Resources Social Network

Employee engagement is a problem for most organizations. Businesses around the world report declining levels of engagement with fewer than one out of three workers reporting that they are satisfied with their jobs.
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Company Core Values and Culture Drives Employee Engagement

Company Core Values and Culture Drives Employee Engagement | Engaging Employees for A Great Customer Experience | Scoop.it
Achievers awards 50 US and Canadian companies for best employee engagement initiatives annually.
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Applying Employee Engagement to a Specific Business Problem - Gallup.com

Applying Employee Engagement to a Specific Business Problem - Gallup.com | Engaging Employees for A Great Customer Experience | Scoop.it
Gallup.com
Applying Employee Engagement to a Specific Business Problem
Gallup.com
Often when managers review and evaluate their team's level of engagement, they treat it like an annual affair.
Mark Gregory , Programme Innovator @Transformation Coach's insight:

Great suggestion. I've experienced working with clients in exactly this way and the turnaround as a result of focussing on a single business issue can be extraordinary.

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How to Supercharge your Social Media Marketing Strategy with Employee Sharing - Business 2 Community

How to Supercharge your Social Media Marketing Strategy with Employee Sharing - Business 2 Community | Engaging Employees for A Great Customer Experience | Scoop.it
How to Supercharge your Social Media Marketing Strategy with Employee Sharing
Business 2 Community
As a business concept, employee engagement is simply a method of getting employees more involved and excited about their organization.
Mark Gregory , Programme Innovator @Transformation Coach's insight:

This brief articel gives some useful ideas and suggestions about how to use employee use fo scoial media in a positive way. It's about using each employee as a mini social media agency to drive more traffic.

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Fun at Work – This Video Clip is Amazing | Bullhorn Reach

Fun at Work – This Video Clip is Amazing! This is the way to get things done.http://www.youtube.com/watch?feature=player_embedded&v=cbEKAwCoCKw#!

Mark Gregory , Programme Innovator @Transformation Coach's insight:

Have you done anything in your workplace to change behaviour based on fun, novlety or enjoyment?

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