Engaged Employees
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Linking Employee Engagement

Employee engagement is what happens when companies win over the hearts (emotional connection) and minds of employees in ways that lead to extraordinary effort and positive financial results


Via Jean-Philippe D'HALLUIN
Richard Lock's insight:

Great business benefits from engaged employees

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Kudos's curator insight, March 23, 2:00 PM

These infographics are great but do they convince you to invest in Employee engagement initiatives?  

 

I am often asked what is the ROI on employee engagement or How do I measure if it works?

 

It is a difficult to measure with a direct cause and effect calculation that can be attributed to enhancing communication, recognition and feedback for your team. But we all know intuitively it is the right thing to do and that it is hard.

 

All the antidotal evidence says it is very important to success on a variety of levels.

 

The simplest thing you can do is benchmark where you are today and then implement and support an employee engagement program and then measure it again in 90 days and 180 days and then annually if not semi annually.   

 

1.) Does your team feel more connected to the company, their direct boss and one another?

2.) Does  your team understand the companies goals and objectives?

3.) Does your team feel appreciated?

4.) Does the team feel the company has a bright future?

5.) Does the individual feel they have a bright future with the company?

 

If the engagement initiative results is an improvement in any all all of theses simple measures - you know you have a more committed team.  Now whether or not that effects the bottom line will take time and continued commitment to work on the things that create engagement. Simple measures like voluntary turnover, cost of recruitment are simple to measure year over year with any statical accuracy and are the closet things you can assume to have a correlation to an engagement initiative.

 

The real questions you need to ask yourself first are these questions.

 

1.) Do you think your team is engaged?

2.) What are you doing now to engage your team?

3.) How is that working for you?

4.) If you could get a majority of your team care a bit more about their job and the company and invest a bit more discretionary effort - do you think that would help your business? 

 

They key to success is a commitment to changing your culture from being absent to being present. If leadership communicates and shows they care about success and their people, the team will follow. And that can only mean good things for your business.

 

The alternative is to continue the floggings until moral improves.

 

 

 

 

Engaged Employees
Employee engagement improves business results, yet many leaders and managers lack the skills or confidence to deliver effective engagement strategies.
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The debate: What next for employee engagement? - Business Reporter

The debate: What next for employee engagement? - Business Reporter | Engaged Employees | Scoop.it
A panel of experts give their opinions on what the future holds for employee engagement.
hr
Richard Lock Principal consultant, Cause Related Learning
Humans have a great tendency to overcomplicate
Richard Lock's insight:

Here is my contribution to the EE debate in this weekends Sunday Telegraph UK

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Richard Lock's comment, September 25, 2013 6:21 AM
You can find the full supplement here http://business-reporter.co.uk/2013/09/employee-engagement-3/ My part is on page 15
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People don't quit companies, they quit managers.

People don't quit companies, they quit managers. | Engaged Employees | Scoop.it
When a new hire joins a company their expectations are high. But a common reason they leave is not the organisation; it's their immediate manager. According to Wilson Learning research on employee
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Executive pay '180 times average'

Executive pay '180 times average' | Engaged Employees | Scoop.it
Richard Lock's insight:

I'm willing to bet most of these companies have employee engagement programmes operating, and are frustrated by their lack of progress. Worse still, they are probably wondering why?

Trust in management is the starting point for employee engagement. Without that, the rest is just trying to paper over the cracks.

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Engaging Employees: 3 Ways To Actually Do It

Engaging Employees: 3 Ways To Actually Do It | Engaged Employees | Scoop.it
Start by talking about impact, not financial performance.

Via Karen Dietz, Sandeep Gautam, Jean-Philippe D'HALLUIN
Richard Lock's insight:

Good example of the clear benefits of genuine engagement.

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Sandeep Gautam's curator insight, June 18, 12:15 AM

Liked the second part about recognizing and rewarding people-focused leaders as much , or more, than task-obsessed managers.

Jean-Guy Frenette's curator insight, June 18, 9:33 PM

PDGLead

Wanda McKenzie's curator insight, June 27, 8:42 PM

ENPS is the 3rd one

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Finding the Balance Between Coaching and Managing

Finding the Balance Between Coaching and Managing | Engaged Employees | Scoop.it
It’s essential to motivating employees.
Richard Lock's insight:

Management style makes such a key difference to levels of employee engagement.

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'Employee Engagement' Is Great, But Will Charities End Up Losing?

'Employee Engagement' Is Great, But Will Charities End Up Losing? | Engaged Employees | Scoop.it
Over the 14 year history of the Charities@Work Conference, which took place this Spring in New York, we've seen the workplace giving discussion move from providing access to more charities and more choice for employees in their company workplace givi...
Richard Lock's insight:

Employee engagement strategies are evolving and that is a good thing. Hopefully, we have progressed from the 'give then a volunteering day' approach to a more 'everybody wins' solution. (http://www.causerelatedlearning.co.uk/socially-responsible-learning/)

 

Do notice though how easy it is for managers to revert to type. The outsourcing to technology, hence avoiding the need to actually engage with employees, colleagues or other stakeholders directly, is a good example of this.

 

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Sense & Sensibility in Management

Sense & Sensibility in Management | Engaged Employees | Scoop.it
(Photo: Reflections of the evening sun on the waters of the Mälaren Lake, in front of the Parliament, in Stockholm on Friday, 16 May '14) In today’s developed world, the majority of us are lucky to
Richard Lock's insight:

A thought provoking reflection. If we are serious about employee engagement we need to encourage our managers to embrace their humanity and take more emotional risks.

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7 Meaningful Questions to Gauge Employee Happiness

7 Meaningful Questions to Gauge Employee Happiness | Engaged Employees | Scoop.it
The secret is not to ask once a year if employees are happy, but to assess their likes and dislikes in a frequent, trustworthy manner with focused questions.
Richard Lock's insight:

Drip feeding questions - now there's an interesting idea..

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Making work more than just a job

Making work more than just a job | Engaged Employees | Scoop.it
Richard Lock's insight:

Good article from the BBC about the importance of values in business. Far too often, businesses have a stated 'list' of values that are meant to look good, but often there is little evidence of those values having real meaning in the business. As someone once said, 'we judge ourselves by our intentions, we judge others by their behaviours.' Employees judge their leadership teams by their behaviours, and if these frequently conflict with stated values, they will find it very easy to disengage.

To really engage your employees, ensure your stated values, intentions and behaviours are aligned. http://www.causerelatedlearning.co.uk/values-driven-leadership-is-it-the-solution/

 

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Science of Ingagement, research by Weber Shandwick | simply communicate

Science of Ingagement, research by Weber Shandwick | simply communicate | Engaged Employees | Scoop.it
Richard Lock's insight:

This is a fascinating piece of research into the elements that drive employee engagement. Derived from award winning work by Webber Shandwick. it offers great insights into the drivers and barriers to engagement faced by many businesses large or small.

The challenge is developing a framework that enables management to engage and the management skills to make engagement real.

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Erica Sosna: Why Employee Engagement is Key

Erica Sosna: Why Employee Engagement is Key | Engaged Employees | Scoop.it
It might sound ‘soft’ but employee engagement offers a proven methodology for driving ‘hard’ business outcomes. Erica Sosna, engagement and …
Richard Lock's insight:

Some good pointers on the key factors that influence employee engagement.

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Employee engagement – 5 simple questions to test it.

Employee engagement – 5 simple questions to test it. | Engaged Employees | Scoop.it
Employee engagement adds value directly to your bottom line. Here are 5 simple questions to ask yourself and your team to test employee engagement.
Richard Lock's insight:

I have resurrected an old blog article here. The situation that inspired the post has moved on, yet the questions are still just as valid. It does beg the question - how might the greek people answer these questions today? 

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What We Can All Learn from Nelson Mandela

What We Can All Learn from Nelson Mandela | Engaged Employees | Scoop.it
No-one doubts that over the course of the last century Nelson Mandela was one of the giants on the world stage. When he died in December 2013 there was a joyous celebration of his life and of his
Richard Lock's insight:

If you want to be an engaging manager, Nelson Mandela is a pretty good role model to start with.

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Easily execute employee engagement

Easily execute employee engagement

Via Claude Emond, Bobby Dillard, Jean-Philippe D'HALLUIN
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You Can’t Be a Great Manager If You’re Not a Good Coach - Harvard Business Review

You Can’t Be a Great Manager If You’re Not a Good Coach - Harvard Business Review | Engaged Employees | Scoop.it
The most important thing is having the right kinds of conversations.

Via Willis Smith
Richard Lock's insight:

Engaging with people meaningfully makes a difference.

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Dear Manager: When An Employee Fails It's Your Fault

Dear Manager: When An Employee Fails It's Your Fault | Engaged Employees | Scoop.it
No matter how flat organizations are today they still have structure and with structure comes power -- and often the abuse of it. I have wanted to take this topic on for some time, because I still
Richard Lock's insight:

That magic word 'integrity' again. A good article, yet I think it underplays the role of leadership and managerial integrity. Why would anjyone seek to engage with someone they find it difficult to trust?

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Employee Satisfaction Doesn’t Matter

Employee Satisfaction Doesn’t Matter | Engaged Employees | Scoop.it
The employee engagement movement started in the late 1990s and then went full steam ahead in 2000. Organizations everywhere began systematically measuring employee engagement. That intense interest

Via Sandeep Gautam, Jean-Philippe D'HALLUIN
Richard Lock's insight:

So the manager's role and style is still crucial. No surprise there. Stop the feeding frenzy and start working on adapting your management style.

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Sandeep Gautam's curator insight, June 5, 10:10 PM

Satisfaction optional, engagement mandatory.

Margaret Driscoll, Learning Organization Librarian's curator insight, June 6, 1:01 PM

"Employees don’t want to be “satisfied” as much as they want to be engaged. What they want most is a great boss who cares about their development, and a company that focuses on and develops their strengths."

Lee Jones's curator insight, June 27, 10:02 AM

"Do not feed the bears" as employee engagement advice?

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This is How Rackspace Set's The Tech World's Gold Standard For Active Employee Engagement

This is How Rackspace Set's The Tech World's Gold Standard For Active Employee Engagement | Engaged Employees | Scoop.it
Rackspace is much more than just your average tech company. That they actually grew out of a major customer service error may be one of the most important case studies in customer service excellence in decades!

Via Jean-Philippe D'HALLUIN
Richard Lock's insight:

Good case study on employee engagement.

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Another rude awakening for millennials

Another rude awakening for millennials | Engaged Employees | Scoop.it
Graduating college students are overwhelmingly expecting on-the-job training, but here's what's really in store.
Richard Lock's insight:

Its hard to engae with people you don't seek to develop.

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Richard Lock's comment, May 21, 7:28 AM
Whoops! apologies for the typo. Clearly it is 'hard to engage'.
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Manager behaviour dramatically impacts employee engagement

Manager behaviour dramatically impacts employee engagement | Engaged Employees | Scoop.it
Under estimate the impact of manager behaviour on levels of employee engagement at your peril.
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Have fun, satisfy customers and make money

Have fun, satisfy customers and make money | Engaged Employees | Scoop.it
Leadership values lie at the heart of employee engagement.
Richard Lock's insight:

A refreshing leadership style that is based on clear values delivers results.

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Linking Employee Engagement

Employee engagement is what happens when companies win over the hearts (emotional connection) and minds of employees in ways that lead to extraordinary effort and positive financial results


Via Jean-Philippe D'HALLUIN
Richard Lock's insight:

Great business benefits from engaged employees

more...
Kudos's curator insight, March 23, 2:00 PM

These infographics are great but do they convince you to invest in Employee engagement initiatives?  

 

I am often asked what is the ROI on employee engagement or How do I measure if it works?

 

It is a difficult to measure with a direct cause and effect calculation that can be attributed to enhancing communication, recognition and feedback for your team. But we all know intuitively it is the right thing to do and that it is hard.

 

All the antidotal evidence says it is very important to success on a variety of levels.

 

The simplest thing you can do is benchmark where you are today and then implement and support an employee engagement program and then measure it again in 90 days and 180 days and then annually if not semi annually.   

 

1.) Does your team feel more connected to the company, their direct boss and one another?

2.) Does  your team understand the companies goals and objectives?

3.) Does your team feel appreciated?

4.) Does the team feel the company has a bright future?

5.) Does the individual feel they have a bright future with the company?

 

If the engagement initiative results is an improvement in any all all of theses simple measures - you know you have a more committed team.  Now whether or not that effects the bottom line will take time and continued commitment to work on the things that create engagement. Simple measures like voluntary turnover, cost of recruitment are simple to measure year over year with any statical accuracy and are the closet things you can assume to have a correlation to an engagement initiative.

 

The real questions you need to ask yourself first are these questions.

 

1.) Do you think your team is engaged?

2.) What are you doing now to engage your team?

3.) How is that working for you?

4.) If you could get a majority of your team care a bit more about their job and the company and invest a bit more discretionary effort - do you think that would help your business? 

 

They key to success is a commitment to changing your culture from being absent to being present. If leadership communicates and shows they care about success and their people, the team will follow. And that can only mean good things for your business.

 

The alternative is to continue the floggings until moral improves.

 

 

 

 

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Why Good Managers Are So Rare

Why Good Managers Are So Rare | Engaged Employees | Scoop.it
Gallup data shows they have a combination of hard-to-teach traits.
Richard Lock's insight:

What are you doing to help your managers?

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Managers’ communications still lacking in NHS, staff survey reveals - People Management Magazine Online

Managers’ communications still lacking in NHS, staff survey reveals
Richard Lock's insight:

'The single biggest problem with communication is the illusion it has taken place' - George Bernard Shaw. This remains my favourite  quote that sums up the key challenge faced my many managers. They believe they are actually communicating effectively.

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Why Don't My Employees Care?

Why Don't My Employees Care? | Engaged Employees | Scoop.it
Dear Liz,I am a big fan of yours, and a follower of Human Workplace. I read your bio and I'm impressed that you maintained a high-growth culture at U.S. Robotics once you hit the $1B mark. That's
Richard Lock's insight:

Excellent article that sums up so many of the challenges of engaging your people and, much more importantly, clear strategies and ideas to meet those challenges.

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The 7 Ways You're Not Engaging Your Employees

The 7 Ways You're Not Engaging Your Employees | Engaged Employees | Scoop.it
With all the disgruntled and restless employees out there - a recent study put the percentage of employees who are not fully engaged at 75% - employee engagement is as high a concern as ever.  Company leaders do somersaults to maximize the engagement of their employees and, by extension, their bottom lines. [...]
Richard Lock's insight:

Interesting to note that this survey suggests employee happiness is more correlated to colleagues than line managers. I'm not sure I fully agree with that. I meet an awful lot of people who are struggling with the, usually, old fashioned directing style of their manager. In my experience many managers have become more sophisticated at telling (directing), yet it still feels controlling and stifling to the employee.  

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