David Lef explains the key factors and strategies involved with implementing and supporting a network infrastructure that enables modern work styles such as constant connectivity and mobile productivity.
When Technology is Commoditized, Technology Must Become a Service
By Erik Flowers | January 11, 2016 The notion of great service has been around since the first caveperson offered to pick you up on their own dinosaur and take you somewhere in exchange for a sabertooth tusk, rather than you having to own a dinosaur yourself.
Designing for service is not new, and people who are exceedingly adept at designing for fantastic services aren’t new either. Entire industries are built upon service experience. The question is, why does there seem to be an explosion of interest service design as a field now, when great service is nothing new? New conferences are popping up by major organizers; Adaptive Path is on its 3rd service experience conference, Service Experience Chicago just had it’s 2nd year, and the O’Reilly Design Conference is new this year with only one speaker showcasing service design. If you look for books on service design, there are a few recent publications that are relevant to the landscape today, but these are very recent and just starting to tackle this idea of integrating service design into what we do outside of service industries.
Great Service Has Always Existed It’s not hard to find examples of great service from long before service design was a discipline or something that had a proper name. Looking at the 20th century, many industries strived to deliver customer experiences that were well planned and filled with deliberate moments of delight; early commercial air travel, ocean cruises, full service resort hotels, fine dining, spas. Or, look at an elaborate and well planned wedding that is a choreographed event – people have long had the mind, knowhow, and ability to create these top rate “end-to-end” experience.
Windows 10 is poised to become the most widely installed version of Windows ever, following on the path of Windows XP and Windows 7 before it, according to Gartner, Inc. Gartner predicts that 50 percent of enterprises will have started Windows 10 deployments by January 2017.
How does your workplace need to change today in order to support the ways we will be working 10 or more years from now? That is the question that leaders at Best Company Kahler Slater, and their partners at Best Company Granite Properties, asked at a recent think tank focused on the future of the workplace. They, along with leaders of other recognized Best Workplaces, uncovered five themes that point to what might be on the horizon for the future of the workplace.
Your boss has asked you to do DevOps ? No surprise as the term DevOps has become a trendy word. DevOps however is more than just Devs and Ops working together. It is not something you can buy with your credit card. The efficiencies the process provides on behalf of a supported organization ca
More than $1 trillion in IT spending will be directly or indirectly affected by the shift to cloud during the next five years, said Gartner, Inc. This will make cloud computing one of the most disruptive forces of IT spending since the early days of the digital age.
Microsoft Azure Stack enables your organization to deliver Azure-consistent services from your own datacenter to help you realize the full value of a hybrid cloud strategy. Join Keith Mayer and Andy Syrewicze as they take us through this in-depth step-by-step demo on how it install and configure Azure Stack in your environment. [2:40] Wha
These architecture tools and posters give you information about Microsoft cloud services and platforms, including Office 365, Microsoft Azure, Microsoft Intune, Microsoft Dynamics CRM Online, private cloud datacenter, and hybrid on-premises and cloud solutions. IT decision makers and architects can use these resources to determine the ideal solutions for their workloads and to make decisions about core infrastructure components such as identity and security.
Traditionally, IT has always been focused on the needs of the business by analyzing requirements and “checking off the boxes” around capabilities. Organizations specified the devices used, the apps that could be accessed (if any) and how and where they can be used.
Employees were then forced to work within these confines and had little to no say for how work got done and what technologies were used to get work done. Today IT is going through a transformation and is evolving into something called “user-centric IT,” which is a concept that I’m sure many of you have heard of or have read about. Unfortunately there isn’t much clarity around this topic so I put together an infographic which I think does a good job of showing the evolution from traditional IT to user-centric IT.
Microsoft just released its Lumia 950 and 950 XL smartphones into the wild, and I recently had the opportunity to get some hands-on time with the Lumia 950, sampling the new Windows Continuum using a Microsoft Dock, Bluetooth peripherals and a 4K display.
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