When a new hire joins your company, what do they take away from their first impression of your organization?
In most process-driven companies, the first impression is usually a twelve-inch binder full of procedures, checklists, and forms that tell employees exactly what to do, and what not to do. In product-driven companies, new hires might get a sample of your company’s flagship offering — a shiny laptop, a sporty bike, a sweet box of chocolates — along with that twelve-inch binder. If your company’s product isn’t tangible, that binder might come with a pile of collateral on the strategic/integrated/value-added/flexible/contextual/virtual/something-as-a-service your company sells. I don’t know about you, but the only thing I’d be interested in is the chocolate.
Via Jenny Ebermann