Empowering Your Employees To Deliver A Great Customer Experience
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Empowering Your Employees To Deliver A Great Customer Experience
We believe that the customer experience and the employee experience are inextricably linked. So empowering your employees and developing a culture where the employee is as important as the customer is critical if you want to become famous for delivering a great customer experience. These Scoops will help and inspire you on your journey and if you need extra help and support contact us at The Customer's Shoes Ltd. - it's what we do so well.
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The 6 Marketing Metrics Your Boss Actually Cares About

The 6 Marketing Metrics Your Boss Actually Cares About | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
As marketers, we work tirelessly to move the needle on what often seems like a laundry list of metrics. We look at website visits, conversion rates, generated leads per channel, engagement on social …
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How to effortlessly break an employee and why you really should. Leadership - The Best Practice Manager

How to effortlessly break an employee and why you really should. Leadership - The Best Practice Manager | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
Leadership- you must talk the walk. There are big benefits to structured breaks. Employees refresh and recharge, they're more creative, focussed & engaged.
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This Employee Quit Her Job In The Worst Way Possible. But How Her Boss Responds Is Way Worse.

This Employee Quit Her Job In The Worst Way Possible. But How Her Boss Responds Is Way Worse. | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
This lady decided to quit her job in a pretty funny way. But how her boss responds is even funnier.
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CustomerServiceGuru's comment, April 4, 2014 8:27 AM
Nice post, nasty boss!
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A Call For Leaders: Bring Creativity Back To Your Culture! - Our Training Cloud

A Call For Leaders: Bring Creativity Back To Your Culture! - Our Training Cloud | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
Why and how to bring creativity back into your organisational culture through empowered leadership.
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When is Customization Appropriate? Or Not?

When is Customization Appropriate? Or Not? | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
I recently wrote about four different kinds of customer experience that could be thought of as the natural results of whether your business is capable of (1) interacting efficiently with customers,
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Reflecting on Enterprise 2.0 as an Organizational Culture Change Agent

Reflecting on Enterprise 2.0 as an Organizational Culture Change Agent | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
I know.I promised not to utilize the moniker 2.0 in 2014 but how else can I reflect back on the state of Enterprise 2.0 without actually using the term? I’ll simply lay blame to Andrew McAfee for
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Content And Data Is At The Center Of Everything

Content And Data Is At The Center Of Everything | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
I had an interesting conversation with an executive not that long ago. They were telling me about how they were getting into "Social Media Marketing."Because I'm a digital geek, it piqued my interest
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Avoid Chasing Away Your Best Employees

Avoid Chasing Away Your Best Employees | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
Retaining talent requires planning, and careful attention to avoiding complacency. It’s easy for a small business owner to feel as if everything is going fine, especially when the money is rolling in, but too often the reason (great employees) behind why profits are soaring is sorely neglected. And, by the time the talent feels underappreciated, [...]
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4 Personalities You Should Have on Your Team | When I Work

4 Personalities You Should Have on Your Team | When I Work | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
Managing a part-time workforce can be a real challenge. Rotating personalities and staff assets make optimizing your team's chemistry an ever-changing puzzle. Fortunately, we can help.
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The Art of Feedback: 5 Tactics that Work

The Art of Feedback: 5 Tactics that Work | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
A few weeks ago, I wrote about the importance of real-time, 360 reviews in the workplace, or something I call “On-the-Spot” performance reviews. But feedback by itself won’t necessarily spur positive
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Big Data Analytics: The Key To Understanding the Cross-Channel Customer | Trends and Outliers

Big Data Analytics: The Key To Understanding the Cross-Channel Customer | Trends and Outliers | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
Big data analytics can be used in a number of ways to help executives better understand the cross-channel customer journey and enhance the customer experience.
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Real Business - A guide to getting your customers' opinions fast

Real Business - A guide to getting your customers' opinions fast | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
If you are looking at ways to improve your company's marketing campaign, it may be worth considering the option of getting feedback from your customers themselves.
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Free Employees to Experiment with Big Ideas

Free Employees to Experiment with Big Ideas | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
My recent post 'companies frustrate innovative employees' was read 50.000 times in 24 hours. Organizations state innovation is a top priority but only one in five employees feels supported by their
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5 Elements Of Cooperative Learning Activities Help Your Team Learn Substantially More

5 Elements Of Cooperative Learning Activities Help Your Team Learn Substantially More | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
Results are very important to companies and team leaders, but how team members interact with each other to achieve results is often a neglected aspect of managing a team.
Cooperative learning is an
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Going “All In” to Navigate Uncertainty

Going “All In” to Navigate Uncertainty | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
Over the course of my twenty-five year career in the financial services industry, I’ve learned that the path to progress often entails navigating uncertainty. Countless variables contribute to day-to
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3 Keys to Unlocking Employee Talent

3 Keys to Unlocking Employee Talent | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
With limited resources, it is imperative entrepreneurs get the most out of their employees. Here are three simple and creative ways to do so.
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When Companies Start Reading Your Mind

When Companies Start Reading Your Mind | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
It is the dream of most commercial companies to read the mind of their customers. Retailers, for example, would love figure out what products we really like and even more so the ones we are going to
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Why CEOs Have Strong Emotional Intelligence, Average IQ

Why CEOs Have Strong Emotional Intelligence, Average IQ | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
A growing number of experts question educator’s traditional approach to assessing and developing intelligence. Howard Gardner, from Harvard University, explains that traditional measures of
The Customer's Shoes's insight:

Why CEOs Have Strong Emotional Intelligence... Is This True Of Your Boss?

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The Quantified Employee - The Next Big Thing In People Strategy

The Quantified Employee - The Next Big Thing In People Strategy | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
We track everything these days. In six sigma they say, if you can't measure it, you can't fix it. I have personally gone "feet first" into the quantified self space with a Fitbit flex. I now track my
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4 Benefits of Sales Gamification

4 Benefits of Sales Gamification | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
Although it has its share of critics, gamification can energize your sales team and foster a more collaborative office environment.
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How to Confuse Your Customer and Lose a Sale

How to Confuse Your Customer and Lose a Sale | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
My friend Paul Ehrmann has had a fascinating and fulfilling life as an actor/screenwriter. He’s not famous, but he’s worked with some of the biggest names in Hollywood.Roles come in fits and starts,
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3 Words to Avoid for Better Customer Service Communication - Business 2 Community

3 Words to Avoid for Better Customer Service Communication - Business 2 Community | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
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Dealing with the fear of talking with customers - Startup Pirates Blog

Dealing with the fear of talking with customers - Startup Pirates Blog | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
Dealing with the fear of talking with customers Blogpost by: Inês Santos Silva - Co-Founder of Startup Pirates We recently had the 4th edition of Startup Pirates @ Porto where 33 fearless pirates...
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The Truth about Workplace Romance

The Truth about Workplace Romance | Empowering Your Employees To Deliver A Great Customer Experience | Scoop.it
If you're going to populate your office, warehouse or sales floor with humans, some of them are going to fall in love or lust eventually. How could it be otherwise?Work is a fantastic place to meet a
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