Bbservations that might help you when a conflict arises:
1. Compromise. If you are the person negotiating the matter, don’t try to “win” and instead try to resolve the conflict.
2. Identify the problem. Never assume the person assigning a task fully understands the problem. Often he or she may be too close to the situation or too busy to understand it.
3. Know the limitations. Your position may put restrictions on you regarding the scope of your authority to settle a conflict