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HR Magazine - Compassionate absence management can 'significantly impact' on employer brand, report finds

HR Magazine - Compassionate absence management can 'significantly impact' on employer brand, report finds | Engaging Managers' News | Scoop.it

How we manage absence can impact the employer brand, advocacy and engagement. 

 

Managers who feel under pressure with multiple priorties sometimes forget the power of the the return to work meeting and phrases such as 'how are you feeling now?   'Its good to have you back' 'You were missed' 'While you were away xyz happened....'

 

When I was at Nationwide this genuine caring approach, in combination with helping employees distinguishing between being 'unwell' and being 'unfit for work', supported our engagement agenda, and also  significantly reduced absence levels. 

 

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Engaging Managers' News
Engagement news for Leaders and Managers
Curated by Ali Godding
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Welcome to Engaging Managers' News

Here you will find rich and juicy content relating to leadership, management and employee engagement. Enjoy discovering the articles, reports, infographics, videos and more.

 

This magazine is for anyone interested in this topic, including colleagues at Grass Roots. 

 

At Grass Roots we are hugely passionate about developing engaging managers. We work hard for our clients and aim to practice what we preach with our employees. Currently we are placed 56 in the Times Top 100 Companies to Work For list, and we believe strongly in continually improving the employee experience in all organisations, for the benefit of those companies, the individuals and the UK overall. 

 

Ali Godding

Employee Engagement Manger, Grass Roots 

Secondee, Engage for Success (the movement started by the Employee Engagement Task Force)

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Silent witness?  Did you know we are 30% more likely to have a heart attack when managed by a poor manager for a long time?

I notice the above video link broken - to see the viral clip use this link: 

http://www.youtube.com/watch?v=Sa_aut1Ql_Y

 

Silent witness? This latest viral clip promoting a movie asks - what would you do if you walked in on an attempted murder? Would you would say if I told you we are all likely a witness to...

Ali Godding's insight:

My latest blog post asks - What would you would say if I told you we are all likely a witness to manslaughter?  

 

Every time we walk past dysfunctional behaviour in the workplace we are condemning that person to the increased chances of a heart attack!

 

The science backs it up (see blog post for links etc inc to Kevin Kruse infographic which first alerted me to this)

 

David MacLeod chair of the Employee Engagement Task Force recently acknowledged:  

 

“You up the odds of a heart attack by 30% if you have been managed for a long time by a poor manager.  Leave aside profit and success, its a huge responsibility to bear when you manage people”

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Remember - when you talk to 1, you talk to 1000!

Remember - when you talk to 1, you talk to 1000! | Engaging Managers' News | Scoop.it
I just finished watching the incredible debut mini series by Netflix ‘House of Cards’ based on the earlier political satire of the same title. Starring Kevin Spacey, Robin Wright and a cast of equally...
Ali Godding's insight:

My latest blog post - the impact social media can have on managers tempted to speak before thinking! 

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Campbell's Soup Former CEO, Doug Conant, on Employee Engagement and CSR

Interview with Doug Conant, former CEO of Campbell's Soup Company, at the 6th Annual Edelman Change and Employee Engagement Summit.
Ali Godding's insight:

Great video of Doug Conant talking about employee engagement, integrity, and the new franetic environment we are all now working in.  I think we can all connect with his words here.  Great food for thought and only 5mins long!  Get a cuppa tea and watch it! :)

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Employee engagement the evidence

Slide pack to accompany Employee Engagement - The Evidence white paper
Ali Godding's insight:

Dealing with someone who is not entirely convinced about the value of employee engagement?  Or someone who says they believe in it but aren't actually taking any action?

 

These slides will help.  

 

Based on the report of the same title published by Engage for Success by Tanith Dodge of M&S and Bruce Rayton of Uni of Bath.

 

For those who like the detail you can find the whole report:

 

http://cdn1.engageforsuccess.org/wp-content/uploads/2012/09/The-Evidence.pdf

 

And a rather cool infographic here:  http://www.engageforsuccess.org/about/why-does-it-matter/

 

Good luck! Do share your stories of convincing others - I know the Engage for Success website would love to share how you did it. 

 

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Ali Godding's comment, February 20, 2013 10:52 AM
You are welcome! Always happy to share resources like this to help fellow engagement professionals. Hope you are well Al!
David Bell's curator insight, February 23, 2013 3:49 AM

Great data and visuals.   Thx

Mark Gregory , Programme Innovator @Transformation Coach's curator insight, February 25, 2013 2:02 PM

If you need convinving about employee engagement and the impact on the bottom line if you don't have it, take a look at these slides.

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employee-engagement-nhs-performance-west-dawson-leadership-review2012-paper.pdf

Ali Godding's insight:

Came accross this interesting report on NHS and employee engagement.   Not got time to read or do anything with it yet but bookmarking it here for consumption later! 

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New CIPD research reveals the lessons businesses and public service providers can learn from Mid Staffs NHS Foundation Trust failings - Press Releases - CIPD

New CIPD research reveals the lessons businesses and public service providers can learn from Mid Staffs NHS Foundation Trust failings - Press Releases - CIPD | Engaging Managers' News | Scoop.it
The CIPD's Employee Outlook survey reveals the lessons about employee voice that businesses and public service providers can learn from the failings at the Mid Staffs NHS Foundation Trust.
Ali Godding's insight:

A very worrying trend indeed - especially when you put this into context with the evidence from Engage for Success that shows when employee engagement goes down in a hospital a few months later the mortaility rates go up! 

 

Voice is such an important part of the engagement equation - and it is so much more than just an annual survey.  It is about whether an envorinment is created where people feel safe sharing their views and challenging the way things are done. Key elements of this are the relationship between employees and their managers and the levels of trust in senior leadership. 

 

If those things are lacking real employee voice can never exist and an organisation is left wide open to the risks that carriers with it. 

 

Thanks to @JonnyGiff and @LizardVanilla for sharing this

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David Hain's curator insight, February 8, 2013 8:55 AM

A horrible story, almost corporate manslaughter!  We MUST learn from this...

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Guidance for managers and employers on managing for sustainable employee engagement

Ali Godding's insight:

Guidance for managers and employers on managing for susatinalbe engagement.  The reserach report is below but this is a far more practical guide for managers. Excellent! 

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Blue-collar discourses of workplace dignity

Ali Godding's insight:

Whilst doing some research today for a parituclar project I came accross this excellent and thought provoking report.  I have only skimmed it so far put am posting it here so I can find it later, as it deserves time to read it thoroughly - probably over a cup of mint tea tonight after gym! 

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Sue Austin: Deep sea diving … in a wheelchair | Video on TED.com

TED Talks When Sue Austin got a power chair 16 years ago, she felt a tremendous sense of freedom -- yet others looked at her as though she had lost something. In her art, she aims to convey the spirit of wonder she feels wheeling through the world.
Ali Godding's insight:

Watched this brilliant TED talk yesterday.  It was one of two really excellent talks (I have posted the other here also).   

 

I think this is relevant to all managers - as being human we can all make assumptions about people based on our own percpetions of the world.  This moving talk challenges that in the most elegant of ways.   

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The Centre for Employment, Competitiveness and Growth

The Centre for Employment, Competitiveness and Growth | Engaging Managers' News | Scoop.it
This is the 'The Centre for Employment, Competitiveness and Growth' website at the 'University of Kent'.
Ali Godding's insight:

The latest downloadable presentations from the recent final in a series of seminars dedicated to the topic of employee engagement and getting practitioners and academics together led by Prof Katie Truss of University of Kent.  

 

I have attended all but one of the series and have enjoyed each one very much and always come away with something new whether that be information or new contacts.  

 

Some great insight here.   

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Rethinking-voice-for-sustainable-business-success.pdf

Ali Godding's insight:

A brilliant new report following a collaboration bewtwee the think tank Tomorrows Company, the IPA and Towers Watson.   Research was carried out over 18 months and includes in depth case studies of some leading organisations.  Well worth a read. 

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david o'connor's curator insight, February 15, 2013 4:18 AM
When you read stuff like this - well, it seems obvious. Yet in daily life we encounter management behaviour which are counter to this obvious thinking. Why is that?
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Leadership 2.0: Are You An Adaptive Leader? - Forbes

Leadership 2.0: Are You An Adaptive Leader? - Forbes | Engaging Managers' News | Scoop.it
ForbesLeadership 2.0: Are You An Adaptive Leader?ForbesGreat leadership is indeed a difficult thing to pin down and understand.

Via David Hain
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Jerry Busone's curator insight, February 8, 2:50 PM

Love how this is broken in to categories. Allows development focus for each category

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At a Loss With the Boss

At a Loss With the Boss | Engaging Managers' News | Scoop.it
One of the toughest adjustments new managers have to make is managing their transition from specialist or expert operator to someone who is no longer required to play to these strengths. I’ve worke...

Via AlGonzalezinfo
Ali Godding's insight:

Great post thanks Al Gonzalezfor sharing! 

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AlGonzalezinfo's curator insight, March 13, 2013 5:38 AM

As it says in the article,

 

 "Using the word “boss” ironically simply reinforces our understanding of a Boss as someone who rules with a rod of iron, pulls rank, and has power over us. That’s a tough role to live up to, and not a desirable one for most of us." 

 

This is very true.  Many new and seasoned managers see themselves as LEADERS.  To some extent, this is true as people have no choice BUT to follow them at times.  However, these bosses should not fool themselves into thinking they are the kind of leaders people WANT to follow.  

 

Being a leaeder that others want to follow takes work, dedication and a lot of self-reflection.  These are the things that don't come with a title and are too often ridiculed by Bossy bosses who can't lead appropriately. 

Ali Godding's comment, March 13, 2013 6:12 AM
Thanks for sharing - great post!
AlGonzalezinfo's comment, March 13, 2013 12:17 PM
My pleasure Ali, hope all is well!
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Employee Engagement Toolkit

Highly visual pdf explaining why employee engagement matters, what it means and what an 'engaged' employee looks like. The evidence infographic, how we get ther
Ali Godding's insight:

A brand new toolkit to help people have quality conversations about employee engagement.   Can be downloaded to use as you see fit - perhaps using elements for presntations or printing off to use as handouts.   Visually impactful and simple!  

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[Infographic] Leadership Qualities | Leadership In Action

[Infographic] Leadership Qualities | Leadership In Action | Engaging Managers' News | Scoop.it
We put together an infographic that describes some leadership qualities that can be developed and put in your own skills filing cabinet.

...


Via Ana Cristina Pratas, Gust MEES, donhornsby
Ali Godding's insight:

There it is... the challenge of management on one page.  Being all of these things is a tall order.  Many are up for it, few really live it.... great infographic! 

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Gust MEES's curator insight, February 20, 2013 2:38 PM

A MUST check!!!

 

Don't forget about the COURAGE ;)

 

Larry Davies's curator insight, February 21, 2013 2:52 PM

Love me some infographics.

Lauran Star's curator insight, February 21, 2013 4:00 PM

Leadership qualities.

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Chip Conley: Measuring what makes life worthwhile | Video on TED.com

When the dotcom bubble burst, hotelier Chip Conley went in search of a business model based on happiness. In an old friendship with an employee and in the wisdom of a Buddhist king, he learned that success comes from what you count.
Ali Godding's insight:
Brilliant talk - and a good blog post here about it too! http://work.com/blog/2010/06/chip-conleys-ted-talk-on-gross-national-happiness-gnh/
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Mark Gregory , Programme Innovator @Transformation Coach's comment, March 14, 2013 2:41 PM
I ove the TED videos and this is another great example of one on the subject of happiness. Well worth viewing if you have interest in making the lives of your employees more meaningful and valued.
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One size fits all? How to engage a changing workforce

One size fits all? How to engage a changing workforce | Engaging Managers' News | Scoop.it
After seeing steady increases for the last couple of years, UK unemployment levels are now falling back to 2010 levels. One significant development in the last few years has been in the type of wo...
Ali Godding's insight:

Interesting blog post from David Smith of Hay Group here, they have done research recently on the different factors that matter most to part times vs full timers.  Makes for thought provoking reading and if you manage part time staff it's well worth looking at and then considering if your approach to your part time staff is tailored to their potentially differing needs.   Worth asking the question and observing what frustrates this group - to help you develop an approach tailored to them.

 

Hay Group have done a full full time vs part time key factors and you can read the full post for details but to sumamrise for part timers the most important factors turned out to be:

 

The amount of work expected of me is reasonable.

My job leaves adequate time to take advantage of job related training.

I believe I am paid fairly for the work I do.  

I believe my pay if fair in comparison to others doing a similar role in another co.  

I get back from the company a fair return (financial rewards and job satsifaction) for what I give (effort and peformance)

I understand the results expected of me in my job

 

As with so many such surveys - the results are not surprising.  Just common sense.  But common sense is not always common practice especially when we all have so many balls to keep in the air all at once! So I think it is worth highlighting and opening up the conversation on this one.  

 

What are your thoughts?  

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Interesting Infographics

Interesting Infographics | Engaging Managers' News | Scoop.it
Recognition and engagement
Ali Godding's insight:

87% of the $46billion spent on employee rewards in the US goes on unstructured programs detatched from both employee engagement and business success. Wow!   I am sure the UK is not much different either. 

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Global Deck: 2013 Edelman Trust Barometer

The 2013 Edelman Trust Barometer is the firm’s 13th annual trust and credibility survey. The survey was produced by research firm Edelman Berland and consiste
Ali Godding's insight:

The Edelman Trust Barometer has provided powerful insight for many years. It covers a number of countries and includes general trust, trust of government vs trust of businesses, as well as sector specific indicators; for example in this 2013 report they did a deep dive into the banking sector. Showing that it is still the least trusted sector.  

 

It also shows that leadership such as CEOs are trusted far less than experts or 'people like me' (peers) see slide 27.  

 

On slide 33 you can see the attributes they find have a positive impact on building trust - including engagement, integrity and prupose amongst others.  These three are all core to the employee engagement enablers outlined by the Engage for Success movement.  They also include products and services and operations too which makes complete sense.  

 

Very interesting to see on slide 34 the difference between what is important for rebuilding trust in 2013 as opposed to 2008 when reputation to work, financial performance and a respected CEO were all important.  

 

It really backs the messages for management that have been ringing loud and clear for a long time. Their slide 38 demonstrates this.  Management needs to be more inclusive, the old paradigm of command and control simply doesn't work in the new context we find ourselves in.    

 

Thanks @JonIngham for highlighting the publication of this report. 

 

Interesting suplementary reading is a blog post by Tesco CEO highlighted to me by Rachel Miller https://www.tescoplc.com/talkingshop/index.asp?blogid=87

 

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Tony Brugman (Bright & Company)'s curator insight, February 4, 2013 11:52 AM

Great Findings: Survey Finds a Crisis in Leadership! Less Than One in Five Trust Leaders to Tell the Truth.

Excerpt from the Press Release: "Less than one in five respondents in the 2013 Edelman Trust Barometer believes a business or governmental leader will actually tell the truth when confronted with a difficult issue."

"There’s been a dramatic change in how trust in companies is established as stakeholders are now placing greater importance on engagement and integrity-based attributes such as treating employees well, listening to customers and exhibiting ethical and transparent practices."

On Financials: "Banks and financial services remain the least trusted sectors particularly trust in banks (..) The Barometer finds that this lack of trust is driven by poor performance and the perception of unethical behavior."

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Managing for sustainable employee engagement: developing a behavioural framework - Policy Reports - CIPD

Managing for sustainable employee engagement: developing a behavioural framework - Policy Reports - CIPD | Engaging Managers' News | Scoop.it
Managers' competences and behaviours affect employee engagement and well-being. This framework can help managers and employers to identify behaviours and where they may need changing, as an integral part of their management approach.
Ali Godding's insight:

New CIPD report out today - worth reading - all about managers and employee engagement.   

 

If you don't have time to read it all a good article here summarises 

 

http://www.hrmagazine.co.uk/hro/news/1075724/poor-management-styles-undermining-employee-wellbeing-cipd

 

Thanks to Tashoy Ashley on LinkedIn for sharing.

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Leslie T. Chang: The voices of China's workers | Video on TED.com

TED Talks In the ongoing debate about globalization, what's been missing is the voices of workers -- the millions of people who migrate to factories in China and other emerging countries to make goods sold all over the world.
Ali Godding's insight:

This is a very thought provoking talk that is relevant in many ways.  As with many TED talks it challenges you to think from a new perspective.  If you are interested in the context of China's performance with an 'inside view' you will love this! 

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Show #3: Engaging Workplaces

Show #3: Engaging Workplaces | Engaging Managers' News | Scoop.it
In this show we review the lastest event organised within Engage For Success - the Engaging Workplaces conference at the University of Kent (see http://grahamfrost.com/2012/12/engaging-workplaces-for-a-sustainable-future-17-december-2012/ ) We also...
Ali Godding's insight:

Yesterday I hosted my first 'radio' show for Engage for Success along with Jon Ingham and Jo Dodds and special guest Prof Katie Truss. 

 

We discussed the events that took place in December, interviewed Professor Katie Truss, and highlighted the dates of events in January.   

 

It was definitely something out of my comfort zone but I really enjoyed it and can already think of ways to make it even better next time! Would love to hear any further suggestions of what to stop start and continue doing moving forward with this show.  

 

Enjoy! 

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The Survey Initiative's curator insight, January 9, 2013 5:39 AM

Yesterday I hosted my first 'radio' show for Engage for Success along with Jon Ingham and Jo Dodds and special guest Prof Katie Truss. 

 

We discussed the events that took place in December, interviewed Professor Katie Truss, and highlighted the dates of events in January.   

 

It was definitely something out of my comfort zone but I really enjoyed it and can already think of ways to make it even better next time! Would love to hear any further suggestions of what to stop start and continue doing moving forward with this show.  

 

Enjoy! 

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Jo Swinson MP on why employee engagement is so important to the UK

At Engage for Success event (November 2012) Jo Swinson MP, Minister for Employment Relations and Consumer Affairs, tells the audience about employee engageme...
Ali Godding's insight:

This was at Engage for Success movement get together in November that I was involved with - I was the social media lead.   I was sat up in the booth in the sound room and had a panoramic view of the room and sound through speakers.  Great day - Jo is a good speaker and I loved her use of personal experience to express her points.  

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Francis Goss of Grass Roots speaks about Engaging Managers

Here at Grass Root for the best part of the last 12 months we have  been supporting the Not for Profit organisation Engage for Success which went live with their new website last week.   www.engageforsuccess.org...Here you can see an example of some of the content we created for them - here Francis Goss talks about the characteristics of an engaging manager.   

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OMGodding's comment, January 13, 2013 7:17 AM
This was my first experience using imovie to cut a short clip together -with the help of my husband Vic. A learning curve and one I enjoyed!