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Center for Creative Leadership - Empathy Search Results

Center for Creative Leadership - Empathy Search Results | Empathy in the Workplace | Scoop.it

Search results page for the Center for Creative Leadership Website

Empathy in the Workplace: A Tool for Effective


Empathy is the ability to experience and relate to the thoughts, emotions, or experience of ... ity to have and display empathy is an important part of leadership.


http://www.ccl.org/leadership/pdf/research/EmpathyInTheWorkplace.pdf

 

Expressing Empathy
In viewing the interaction between Maria and Jean, what two specific behaviors did Jean exhibit that showed she was expressing empathy?


http://www.ccl.org/leadership/secure/myCCL/LEAD/notebook_pdf/1B1_45ev.PDF

 


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Empathy in the Workplace
International News about Empathy in the Workplace - for more see CultureOfEmpathy.com
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To Empathy Cafe Magazine Front Page

To Empathy Cafe Magazine Front Page | Empathy in the Workplace | Scoop.it

Empathy Cafe Magazine Front Page


Visit the individual magazines specifically for empathy and;

*   Main Page All
*   Animals
*   Art
*   Compassion

*   Compassionate Communications (NVC)

*   Curriculums
*   Education
*   Empaths

*   Empathy Quotes

*   Empathic Design - Empathy in Human-Centered Design (New!)
*   Health Care

*   Justice

*   Self-Empathy & Self-Compassion
*   Teaching - Learning
*   Work 

*   etc.


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Join us on Facebook Center for Building a Culture of Empathy
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Christina's comment, July 14, 2011 5:25 AM
You’re on top of the game. Thanks for shraing.
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Healing Organizations » Why Empathy?

Healing Organizations » Why Empathy? | Empathy in the Workplace | Scoop.it

by Nik Helbig

Empathy is a respectful understanding of what others are experiencing. Scientists have found that humans are soft-wired with mirror neurons, which allows us to sense what another living being is experiencing as if we were experiencing those feelings ourselves. When we are empathic, we can feel the emotions of another human being.

Scientific research also suggests that this soft-wiring is not geared towards aggression, but towards the drive to belong.

Empathy is inherent in us from birth. By 8 years of age, when we come to understand birth and death, we gain self-hood and existentialism. Once a child learns of his mortality, he can empathize with another’s suffering.

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7 Traits That Make A Leader: They empathize with others.

7 Traits That Make A Leader: They empathize with others. | Empathy in the Workplace | Scoop.it
We don't often think of empathy as being a characteristic of the American workplace. But leaders who are kind and empathetic -- who truly care about the people who work for them -- are some of the most effective managers out there, inspiring others and naturally drawing people to their side.


A leader who displays empathy is better equipped to connect with others and understand their perspectives. In turn, they are able to call on these relationships for support when they need it.

Jayson Boyers, vice president of continuing professional studies at Champlain College, goes so far as to argue that empathy is the single strongest force that moves businesses forward.

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Entrepreneurship Requires Practice: The Practice of Empathy

Entrepreneurship Requires Practice: The Practice of Empathy | Empathy in the Workplace | Scoop.it
This is the third installment in a series my colleagues and I are writing on the five practices of entrepreneurship. In the last installment Patricia Greene talked about the Practice of Play. 


Now it’s time to address the second practice – The Practice of Empathy.

Entrepreneurs must develop their practice of empathy in order to connect with stakeholders in more meaningful and authentic ways to identify unmet needs—the antecedent of new products, services, and organizations.  


The role of empathy has been popularized in human-centered design  where desirability (what do people need?) is the starting point rather than feasibility (can it be done?) or viability (can we make money doing it?).  Feasibility and viability tend to be the popular starting points in business schools.


Heidi M. Neck, Ph.D.



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Empathy! It’s good for business.

Empathy! It’s good for business. | Empathy in the Workplace | Scoop.it

So, one of the major points from the panel, and something I generally like to do but haven’t recently, is: GET OUT AND TALK TO YOUR USERS!


The panelists,

 Jenn Anderson (Intuit),

 Beth Lingard (AnswerLab),

 Nancy Dickenson (UX Consultant), 

Bethany Pickard (Google),

Hilary Karls (Uber), 

acknowledged that this can take time but also stressed how valuable it is to take time to connect with your team over the design of your solution, as well as your user, about the experience of your solution. It all fits into the way I’ve learned the player-centric, iterative design process, we use at work to teach non-technical students how to prototype games for impact.



==============================

the panel shared their stories of the intersection of empathy and product design 

==========


by JULI JAMES

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Why empathy is the key to a creative and profitable organisation.

Why empathy is the key to a creative and profitable organisation. | Empathy in the Workplace | Scoop.it

Empathy is human nature, and should not be switched off, but instead utilised.


...It’s common knowledge that the brain is an extremely complex organism. It can process language, numbers, feelings, thoughts and emotions. Put very simply, the brain can be broken down into two components; the ‘systemiser’, which excels at logic and rules; and the ‘empathiser’, which excels at dealing with people and emotions.


If this is the case, why is having a high IQ being used as the only determinant of success?..


by Perdie Alder 

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Dimitris Portokalis's curator insight, October 5, 11:29 AM

"Even with all this knowledge and information about human nature, empathy is still an emotion. For some reason, emotion in business can still be seen as a weakness. "

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SAP's CEO of the Importance of Empathy in the Workplace

SAP's CEO of the Importance of Empathy in the Workplace
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The Awesome Power of Empathy

The best leaders know that truly connecting with employees is the most effective management strategy. Here's how it's done.


There's another reason to be empathetic, too. "When you have an inexperienced team, people may not know what they want to do," Blumenthal said. "It's part of the manager's role to help people discover what makes them happy and [what] they are great at." 


Video: Empathy Is the Key to Effective Leadership

Tom Gimbel, CEO of LaSalle Network, advises managers to find ways of connecting with individual employees to learn their specific motivations.


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Putting Servant Leadership into Practice: Empathy

Putting Servant Leadership into Practice: Empathy | Empathy in the Workplace | Scoop.it
There is a direct, scientific correlation between the level of empathy demonstrated by business leaders and the level of leadership effectiveness.


Is empathy the key to business effectiveness? According to several researchers, the answer is a certain yes.


A 2013 study published in the International Journal of Economics Business and Management Studies revealed a direct, scientific correlation between the level of empathy demonstrated by business leaders and the level of leadership effectiveness.


Harvard Business Review (HBR) published an article that named empathy as the first of four primary competencies identified in successful leaders. Need more proof? In her 2012 book “The Zen Leader,” author Ginny Whitelaw defined empathy as the most powerful leadership tool, and a Forbes.com contributor named empathy a foundational element for better business. 


by Harmony Crew

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Empathy At Work

Empathy At Work | Empathy in the Workplace | Scoop.it

Empathy is the capacity to share or recognise emotions experienced by another. Join the movement that is changing the world from the inside out. Learn the practical skills that are part of 21st century leadership.

 

Create a culture of empathy in the workplace and you will: 

  • Empower emotionally resilient staff 
  • Increase staff retention
  • Build capacity to give and receive feedback 
  • Increase willingness to deal with conflict constructively 
  • Equip staff to be able to embrace change 
  • Create deeper understanding of client needs

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Video: How empathy in the workplace can revolutionise business

Video: How empathy in the workplace can revolutionise business | Empathy in the Workplace | Scoop.it

Is this the dawn of the Empathy Era?

Business leaders discuss why they believe empathy is an essential tool in the corporate world and how it can open the door to profit, wellbeing and a happier workplace

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Leaders Need This Skill To Ask The Right Questions

Leaders Need This Skill To Ask The Right Questions | Empathy in the Workplace | Scoop.it

by John Converse Townsend 


Empathy—that seven-letter word seems to be everywhere these days. It’s all over the pages of the Washington Post, it’s being “engineered” at developer boot camps, and it’s even coming out of the mouth of the President of the United States (not for the first time).


Barack Obama, reflecting on recent conflicts and crises and tragedies, asked “that we choose empathy over indifference, and that our empathy leads to action.”
 

Why is empathy garnering the attention of leaders and the business world? It turns out that empathy is a powerful motivator, but is often underutilized.

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The Importance Of Perspective-Taking In Leadership

The Importance Of Perspective-Taking In Leadership | Empathy in the Workplace | Scoop.it

2. PERSPECTIVE-TAKING ISN’T TOUCHY-FEELY. 


Perspective-taking sounds a lot like empathy, but the two qualities are siblings, not identical twins. Empathy — the ability to understand another’s emotional state — is an essential human quality. But research has shown that, in commercial settings such as negotiations, understanding the other side’s thoughts and interests, not simply their emotions and feelings, can be more effective in forging a deal.


So if you’re in a high-stakes leadership situation, definitely be emotionally intelligent. But use your head as much as your heart.


3. DON’T FORGET MIMICRY. Mimicking others’ posture, gesture, and expressions sounds like the sleazy tactics of a used car salesman.... 


By Daniel H. Pink,

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Leading with Empathy

Leading with Empathy | Empathy in the Workplace | Scoop.it
The most effective leaders are those who can cultivate their emotional intelligence and empathize with others, particularly during times of conflict. During this session you will learn more about empathetic leadership, how you can begin to transform the conflicts around you, and you will leave with tools to increase your own emotional intelligence
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The 4-Step Journey to Empathy and Why You Want to Take it

The 4-Step Journey to Empathy and Why You Want to Take it | Empathy in the Workplace | Scoop.it
Being able to empathize with your workers is the cornerstone of any good manager. Some people can empathize with no effort at all, while it may not come as easily to others. However, empathizing with people is something that anyone can achieve.


You may ask yourself why you want to feel a sense of empathy with your workers. Beyond the obvious reason, it will make you easier to get along with. Having a manager who is not sympathetic to their workers can be immensely demoralizing, leading to a high turnover rate or your workers not doing their job properly.


If you’re looking to improve your empathy, 3C Contact Services, the top provider of outsourced call center solutions,

has a few tips on how you can develop a better understanding with your agents:

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Make Your Marketing Human-Centered with Listening and Empathy

Make Your Marketing Human-Centered with Listening and Empathy | Empathy in the Workplace | Scoop.it

For marketing to practice listening and empathy, there are three basic human-centered principles to keep in mind:


...

Focus on human insights. While sales-centric intelligence and business insights are important, companies cannot lose sight of the growing importance of gaining human-centered insights. This is especially true when you consider the growing trend of 65% or more of executives relying on subjective human factors in making critical decisions. If your research and buyer personas are not accounting for human factors and insights, then they are not providing you with the human-centered understanding needed for buyer personas to be effective.


Understand immersion. Business today must not only look at the outside world of customers, they must become immersed in this world. The status quo based on assumptions mentioned above prevents many organizations from opening up avenues for immersive experiences. Immersion calls for new means of research and understanding the use of customer ethnography.


Develop human-centered approach. ..


by Tony Zambito 

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The Coming Era of Empathetic Entrepreneurship

The Coming Era of Empathetic Entrepreneurship | Empathy in the Workplace | Scoop.it

A new business paradigm, in which management aims to to foster a better world, is rapidly taking hold.


McGrath posits that there have been three thematic ages of management since the industrial revolution: execution, expertise, and now, empathy.


She says, "If organizations existed in the execution era to create scale and in the expertise era to provide advanced services, today many are looking to organizations to create complete and meaningful experience. I would argue that management has entered a new era of empathy."


BY TIM ASKEW



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David Hain's curator insight, October 20, 10:04 AM

Have we entered a new era of organisational empathy? I fervently hope so, but if anything we're only at early adopters.

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Weekend Read: The Need for Empathy

Weekend Read: The Need for Empathy | Empathy in the Workplace | Scoop.it

MATT MALONEY


Startup culture” is often associated with working in an environment that is fast-paced, close-knit and creative. While these traits are certainly important aspects, there is a simple, single word that is at the heart of every successful business: empathy.


Especially as startups continue to introduce high-tech solutions to replace manual effort, a crucial factor of a company’s culture and success will rely on how well they can empathize with their clients and users.

Infusing empathy into your business doesn’t have to mean a total reinvention of your model – it can be as easy as keeping a few key principles in mind.

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Empathy's growing role in business – Lady Geek's Belinda Parmar, Sarah Shields of Dell and Zoe Osmond, CEO of Nabs tell us why it matters

Empathy's growing role in business – Lady Geek's Belinda Parmar, Sarah Shields of Dell and Zoe Osmond, CEO of Nabs tell us why it matters | Empathy in the Workplace | Scoop.it
Video: Inspiring girls to be tech pioneers: Belinda Parmar at TEDxThessaloniki

Empathy has often been dismissed as a ‘non-essential soft skill’, with little or no value in the world of business, but a growing number of people in the communications industry are quickly coming round to the realisation that empathy can be profitable and has a place at the heart of their companies. Katie McQuater takes a look.


Empathy lies at the heart of the communications business; at its very core, marketing is brands’ attempt to engage consumers, often employing empathy to deliver their key messages and express identities.


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How to Develop and Display Empathy at Work

How to Develop and Display Empathy at Work | Empathy in the Workplace | Scoop.it

Empathy is becoming recognised as a vital skill for progressive leaders, and is listed as a core competency for leadership in many modern companies.


This leads to the question of whether or not you can teach empathy as a management skill? Can you make someone who struggles with empathy better at displaying this human emotion? Can you give empathy to someone who seems unable to build these connections between themselves and other team members?


  • Listen...
  • Be authentic...
  • Use all methods of communication..
  • Look out for horns and halos...


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Leaders & Managers: No more excuses - Tools to practice Empathy

Leaders & Managers: No more excuses - Tools to practice Empathy | Empathy in the Workplace | Scoop.it

Ten tools to increase your empathy:


  • 1- Be curious, get involved and try to know people that are different from you, ask them questions in a respectful way, you will be surprised how people love to share with others about who they are
  • 2- Realize that we all (no matter how open minded we are) have our own unconscious bias and prejudice
  • 3- That first impressions stopped since we were teen agers, and when we react in a negative way, it is a gut feeling to an image or a memory that has nothing to do with the person in front of us
  • 4- Listen carefully to both verbally and mainly nonverbal communication with others especially different than we are

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Empathy and Leadership

Empathy and Leadership | Empathy in the Workplace | Scoop.it

As we approach election day, I have been doing a lot of thinking about the links between empathy and effective leadership. 


I must admit that I have a bias toward leaders who exhibit and express empathy, especially about the plight of people who have serious chronic medical conditions; people like us.

by Michael G. Goldstein


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The Practice of Empathy-Based Management: George Langelett and Edwin Rutsch

The Practice of Empathy-Based Management: George Langelett and Edwin Rutsch | Empathy in the Workplace | Scoop.it

George Langelett is a professor of management and economics at South Dakota State University in Brookings. He teaches classes in management, small business management, human resource management, marketing research, and macroeconomics.


George is author of How Do I Keep My Employees Motivated? The Practice of Empathy-Based Management.

From the book description, "Every person in your organization desires to be understood and accepted. The purpose of this book is to teach you how to empathize with each of your employees, and create a better work environment. When work days become mundane, you will learn how to create a sense of connection with your employees. During stressful times, you can display empathy to calm and reassure each employee, so that they can think clearly and problem solve.

 

How Do I Keep My Employees Motivated? provides clear, specific techniques that teach you how to empathize and create an atmosphere where everyone working for you feels accepted and understood.


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Can You Be More Empathetic With Your Customers? - Entrepreneurs Questions

Can You Be More Empathetic With Your Customers? - Entrepreneurs Questions | Empathy in the Workplace | Scoop.it
Empathy is knowing how it feels to walk in somebody else's shoes. Customer empathy entails a drive to make a connection.
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Management’s Three Eras: A Brief History - We’ve entered the age of empathy.

Management’s Three Eras: A Brief History - We’ve entered the age of empathy. | Empathy in the Workplace | Scoop.it

We’ve entered the age of empathy.


Today, we are in the midst of another fundamental rethinking of what organizations are and for what purpose they exist. If organizations existed in the execution era to create scale and in the expertise era to provide advanced services, today many are looking to organizations to create complete and meaningful experiences.


I would argue that management has entered

a new era of empathy.


This quest for empathy extends to customers, certainly, but also changes the nature of the employment contract, and the value proposition for new employees. We are also grappling with widespread dissatisfaction with the institutions that have been built to date, many of which were designed for the business-as-machine era. They are seen as promoting inequality, pursuing profit at the expense of employees and customers, and being run for the benefit of owners of capital, rather than for a broader set of stakeholders. At this level, too, the challenge to management is to act with greater empathy.


BY Rita Gunther McGrath, a Professor at Columbia Business School, is a globally recognized expert on strategy in uncertain and volatile environments. S

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Susan Stillman's curator insight, August 10, 8:59 AM

So, let's be proactive and teach empathy and other competencies of emotional intelligence  to MBA students, med students, law school students (what a thought!), teacher candidates, educational leaders,  and other professional in training. They,  in turn, would be using these skills in their interactions with their students, or staffs,  or clients going forward. What an impact that would have, not just corporations/customers but on all of society. That would be a new era indeed!

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From tantrums to teams: what toddlers can teach us about empathy in business

From tantrums to teams: what toddlers can teach us about empathy in business | Empathy in the Workplace | Scoop.it

 by Lisa Barber 


This ‘Reflective Listening’ (or Empathic Listening as it is sometimes called) has been a invaluable addition to my parenting toolkit and the approach works remarkably well with grown-ups and businesses too.


Far more than having a sympathetic ear, it’s about learning a specific way to respond to what you are seeing, hearing and sensing.


Because it comes from a non-judgmental position of respect, it builds trust and encourages open communication.


...The 6 reasons why putting empathy on the menu will grow your business

  • Customers feel safe. People don’t buy from you or hire you if they don’t feel safe with you or your brand. When people know you ‘get’ them they will feel safe around you. They’ll trust the brand.
  • You’ll produce better results. When people feel safe and understood they relax and will communicate openly and honestly with you. As a result, you’ll be able to tailor your offering accordingly and produce better results. They’ll recommend you to more people...


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