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Empathic Leadership: Empathy in Leadership – 10 Reasons Why It Matters

The subject of my chat was “The Role of Empathy in Leadership” and I have to say I was gratified by both the level of participation and depth of contributions/insights which arose during the discussion (click here to download a PDF copy of the chat transcript).

 

Here are the ten questions I asked participants
as we discussed the role empathy
plays in leadership.

 

1. What does empathy mean?..

2. Why does it matter for us to understand the needs of others?..

3. What traits/behaviours distinguish someone as empathetic?..

4. Can we learn to be more empathetic or is this an innate trait?...

5. What can we do to become more empathetic?...

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Empathy in the Workplace
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To Empathy Cafe Magazine Front Page

To Empathy Cafe Magazine Front Page | Empathy in the Workplace | Scoop.it

Empathy Cafe Magazine Front Page


Visit the individual magazines specifically for empathy and;

*   Main Page All
*   Animals
*   Art
*   Compassion

*   Compassionate Communications (NVC)

*   Curriculums
*   Education
*   Empaths

*   Empathy Quotes

*   Empathic Design - Empathy in Human-Centered Design (New!)
*   Health Care

*   Justice

*   Self-Empathy & Self-Compassion
*   Teaching - Learning
*   Work 

*   etc.


====================

Please Click 'Follow' to receive updates.
It also helps us rise in the rankings 
and gives us more exposure
on Scoop.it. 

===========

Thanks so much.

Edwin Rutsch, Editor

Join us on Facebook Center for Building a Culture of Empathy
http://CultureOfEmpathy.com

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Christina's comment, July 14, 2011 5:25 AM
You’re on top of the game. Thanks for shraing.
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Empathy in Business Is Vital to an Entrepreneur's Success

Empathy in Business Is Vital to an Entrepreneur's Success | Empathy in the Workplace | Scoop.it
Empathy in business dealings, especially for the entrepreneur, are vital to maintaining sustainable success.


 Entrepreneurs are surrounded by people who they need to understand, from shareholders or investors, to employees and customers. When an entrepreneur is in tune with the perspectives and needs of these parties, the business will be strengthened. The connection provides the entrepreneur with insights to run their business optimally.


by joey pomerenke

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The Definitive Case For Being A More Compassionate Boss

The Definitive Case For Being A More Compassionate Boss | Empathy in the Workplace | Scoop.it
Here are some of the benefits of a compassionate workplace:

1. POSITIVE EMOTIONS BOOST PRODUCTIVITY


2. POSITIVE WORKPLACE INTERACTIONS IMPROVE EMPLOYEE HEALTH


3. POSITIVE SOCIAL INTERACTIONS AT WORK RESULT IN POSITIVE CUSTOMER SERVICE


4. A COMPASSIONATE WORK CULTURE FOSTERS GREATER LOYALTY


Seppala argues the creation of a compassionate work environment begins with leaders. When leaders act in a self-sacrificing, service-oriented way, she explains, employees are more likely to be helpful and friendly to each other; creating a chain reaction of kindness.

by ISA EVANS

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John Michel's curator insight, December 16, 12:49 PM

Emma Seppala, associate director of the Center for Compassion and Altruism Research and Education at Stanford University, says compassionate workplaces are not only good for employees' mental and physical health, but for a company’s bottom line.

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5 Ways To Increase Your Own Empathy

5 Ways To Increase Your Own Empathy | Empathy in the Workplace | Scoop.it

THE MOST IMPORTANT EMOTIONAL SKILL IN RELATIONSHIP-BUILDING IS ALSO ONE THAT MOST OF US NEED TO WORK ON.


While psychologists believe that infancy is a critical time for us to learn empathy, we also know that we can increase it throughout our lifetime. There is perhaps no other attribute that is more vital to develop relationships with others than empathy.

Here are five ways we can increase empathy:

1. BECOME AN ACTIVE LISTENER..

Empathy requires that we cultivate the trait of active listening. Most people are thinking how they are going to respond while the other person is still speaking. Active listening means being totally focused on what the other person is saying.


2. CHALLENGE PREJUDICES AND STEREOTYPES..


3. DEVELOP A CURIOSITY ABOUT OTHERS...


4. SPEND SOME TIME IN ANOTHER’S SHOES..


5. SHARE YOURSELF WITH OTHERS..

HARVEY DEUTSCHENDORF
Harvey Deutschendorf is an emotional intelligence expert, speaker, and internationally published author of THE OTHER KIND OF SMART, Simple Ways to Boost Your Emotional Intelligence for Greater Persona…


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A Good Day’s Work Requires Empathy | Jackie Acho | TEDxClevelandStateUniversity

A Good Day’s Work Requires Empathy | Jackie Acho | TEDxClevelandStateUniversity | Empathy in the Workplace | Scoop.it
This talk was given at a local TEDx event, produced independently of the TED Conferences. Empathy is the missing link to innovation and children can help us find it.
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Empathic Leadership: Empathy-The Leadership Big Picture

Empathic Leadership: Empathy-The Leadership Big Picture | Empathy in the Workplace | Scoop.it

Empathy is about standing in someone else’s shoes, feeling with his or her heart, seeing with his or her eyes. Not only is empathy hard to outsource and automate, but it makes the world a better place.” —Daniel H. Pink


Empathy may be the most important characteristic of a successful leader. As a leader, you must learn to understand and acknowledge how others are thinking and feeling.


You can’t give people what they want and need if you don’t know what they want and need. It’s about taking the interests of others as well as your own into consideration. You must be able to put yourself in someone else’s shoes and see things from their perspective. Empathy is about being we-focused rather than I-focused and understanding that, collectively, we are better off when we step outside of our silos. It is easy to get buried in the layers of management and overwhelming amounts of data within our organizations. We get caught up in fighting for our individual needs and forget to look at the bigger picture and true purpose of what we are doing. Empathy directs our focus back to what’s important in the big picture.


By Elizabeth Stincelli,


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[Empathic Leadership] New Research Reveals "Practical Empathy" as Key to Great Leadership: Creating the Conditions for Performance

[Empathic Leadership] New Research Reveals "Practical Empathy" as Key to Great Leadership: Creating the Conditions for Performance | Empathy in the Workplace | Scoop.it

Examining thousands of open-text comments about good leaders and great leaders, a new study identifies key themes of exceptional leadership; at the core is a relationship that engages and supports team members.

Lead author, Joshua Freedman, explains


"In business, 'empathy' is often seen as 'soft,' but the research makes it clear that exceptional leaders are highly empathic – as well as hard-headed.  This blend of head+heart is key to performance today."



Freedman is CEO of Six Seconds, a global organization working toward supporting one billion people to practice the skills of emotional intelligence. 


The study, entitled, "Talking About Great Leaders: Creating Conditions for Performance," uses a process of textual analysis to identify themes in comments about "high performing leaders" compared to "highest performing leaders." The comments, from supervisors, colleagues, and subordinates, highlight a common theme: Focus on others.

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Empathic Leadership: SERVANT Leaders are Empathetic

Empathic Leadership: SERVANT Leaders are Empathetic | Empathy in the Workplace | Scoop.it
The second principle in the SERVANT Leadership acronym is Empathetic. In order to lead people, you need to know what it feels like to walk a mile in their shoes.


Even if you’ve never been in their position, you must have the empathy to perceive their circumstances, from their point of view.

Leaders who lose the ability to empathize lose the ability to lead.

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Healing Organizations » Why Empathy?

Healing Organizations » Why Empathy? | Empathy in the Workplace | Scoop.it

by Nik Helbig

Empathy is a respectful understanding of what others are experiencing. Scientists have found that humans are soft-wired with mirror neurons, which allows us to sense what another living being is experiencing as if we were experiencing those feelings ourselves. When we are empathic, we can feel the emotions of another human being.

Scientific research also suggests that this soft-wiring is not geared towards aggression, but towards the drive to belong.

Empathy is inherent in us from birth. By 8 years of age, when we come to understand birth and death, we gain self-hood and existentialism. Once a child learns of his mortality, he can empathize with another’s suffering.

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Empathic Leadership: 7 Traits That Make A Leader: They empathize with others.

Empathic Leadership: 7 Traits That Make A Leader: They empathize with others. | Empathy in the Workplace | Scoop.it
We don't often think of empathy as being a characteristic of the American workplace. But leaders who are kind and empathetic -- who truly care about the people who work for them -- are some of the most effective managers out there, inspiring others and naturally drawing people to their side.


A leader who displays empathy is better equipped to connect with others and understand their perspectives. In turn, they are able to call on these relationships for support when they need it.

Jayson Boyers, vice president of continuing professional studies at Champlain College, goes so far as to argue that empathy is the single strongest force that moves businesses forward.

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Entrepreneurship Requires Practice: The Practice of Empathy

Entrepreneurship Requires Practice: The Practice of Empathy | Empathy in the Workplace | Scoop.it
This is the third installment in a series my colleagues and I are writing on the five practices of entrepreneurship. In the last installment Patricia Greene talked about the Practice of Play. 


Now it’s time to address the second practice – The Practice of Empathy.

Entrepreneurs must develop their practice of empathy in order to connect with stakeholders in more meaningful and authentic ways to identify unmet needs—the antecedent of new products, services, and organizations.  


The role of empathy has been popularized in human-centered design  where desirability (what do people need?) is the starting point rather than feasibility (can it be done?) or viability (can we make money doing it?).  Feasibility and viability tend to be the popular starting points in business schools.


Heidi M. Neck, Ph.D.



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Empathy! It’s good for business.

Empathy! It’s good for business. | Empathy in the Workplace | Scoop.it

So, one of the major points from the panel, and something I generally like to do but haven’t recently, is: GET OUT AND TALK TO YOUR USERS!


The panelists,

 Jenn Anderson (Intuit),

 Beth Lingard (AnswerLab),

 Nancy Dickenson (UX Consultant), 

Bethany Pickard (Google),

Hilary Karls (Uber), 

acknowledged that this can take time but also stressed how valuable it is to take time to connect with your team over the design of your solution, as well as your user, about the experience of your solution. It all fits into the way I’ve learned the player-centric, iterative design process, we use at work to teach non-technical students how to prototype games for impact.



==============================

the panel shared their stories of the intersection of empathy and product design 

==========


by JULI JAMES

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Why empathy is the key to a creative and profitable organisation.

Why empathy is the key to a creative and profitable organisation. | Empathy in the Workplace | Scoop.it

Empathy is human nature, and should not be switched off, but instead utilised.


...It’s common knowledge that the brain is an extremely complex organism. It can process language, numbers, feelings, thoughts and emotions. Put very simply, the brain can be broken down into two components; the ‘systemiser’, which excels at logic and rules; and the ‘empathiser’, which excels at dealing with people and emotions.


If this is the case, why is having a high IQ being used as the only determinant of success?..


by Perdie Alder 

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Dimitris Portokalis's curator insight, October 5, 11:29 AM

"Even with all this knowledge and information about human nature, empathy is still an emotion. For some reason, emotion in business can still be seen as a weakness. "

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What the Airplane 'Knee Defender' Teaches Us About Human Empathy

What the Airplane 'Knee Defender' Teaches Us About Human Empathy | Empathy in the Workplace | Scoop.it

You might think empathy is just a touchie-feelie hippie notion, but it’s also smart business. In today’s technology-driven, often impersonal world, empathy can be your competitive advantage. When you have an empathetic culture, employees have a better understanding of market needs. They build tighter relationships with customers and create products they want. And they work together better as a team. For a small business, this can mean exponentially faster growth.


Here’s how we make empathy part of our culture at Desk and some tips to help your own business leverage it for growth:

  • Celebrate everyone...
  • Do something nice...
  • Give lots of carrots...
  • Hire empathetic people...



by Leyla Seka

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UC Berkeley Study: Empathy as an antidote for job burnout

UC Berkeley Study: Empathy as an antidote for job burnout | Empathy in the Workplace | Scoop.it
"People can be in the exact same setting and have different reactions," Ekman said. "That's why it's so important to look at internal factors, and that's not historically been done for this kind of work."

Cultivating empathy -- the ability to understand the experience of another -- is key to heading off burnout, and that takes simple cognitive shifts,


Ekman explained. A critical step is developing curiosity toward a patient, inmate or client, she said.

Realizing what a person has endured often stokes empathetic feelings, she said.


By Suzanne Bohan

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David Hain's curator insight, December 17, 4:30 AM

Cultivating empathy is key to heading off burnout - takes simple cognitive shifts, critical step is developing curiosity toward another.

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Why empathy matters for your marketing strategy

Why empathy matters for your marketing strategy | Empathy in the Workplace | Scoop.it

The most successful marketers address problems from a customer or user standpoint through design thinking. 


...Here are three ways business leaders can promote empathy within their companies:


1. Train your team to conduct empathy interviews

Actively listening to customer and non-customer qualms with your product or industry is crucial to uncovering a viable solution. But before sending your team out into the streets, you need to equip them with the tools to extract the most valuable information possible from each interview. Online training opportunities can lay the foundation for strong empathetic interviewing skills and help your staff become better interviewers....


2. Emphasise learning by doing

3. Encourage them to look beyond the surface


By George Hines

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Leadership - "What you can't measure you can't manage": Empathy the key to more diversity in tech

Leadership - "What you can't measure you can't manage": Empathy the key to more diversity in tech | Empathy in the Workplace | Scoop.it
Being empathetic and creating allies is key to improving gender diversity in tech, says senior Pinterest engineer Tracy Chou, whose campaign led to some of the world's biggest tech companies publishing diversity statistics.
 
Chou's push for gender diversity disclosure led to a number of tech giants including Microsoft, Google, Apple and Facebook publishing statistics on gender diversity in their workplaces. She shared her thoughts on improving diversity in the tech sector in an interview with Claire Porter at the Above All Human Conference in Melbourne.
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Why Now is the Time to Deepen Customer Engagement - SAP News Center

Why Now is the Time to Deepen Customer Engagement - SAP News Center | Empathy in the Workplace | Scoop.it
Where does empathy fit on the org chart?

Business guru Peter Drucker suggested that “empathy” was the route to truly understanding and responding to people. Drucker even went so far as to call it the number one mantra for success in life and in business. For an organization to be customer-centric, this empathy for the customer must be ingrained at each level, in each function – whether customer facing or not.

So, do we now need a Chief Empathy Officer or Chief Customer Insight Officer?  Before you hang out that “now hiring” sign, consider that the panelists were unanimous in their advice that all levels of the organization must contribute to achieving a customer-centric approach. “It’s really everyone’s job,” said Gorsht. “Leadership needs to model it, and get out there. But then, every individual no matter what role you’re in, you have to get out there. Spend the time.”
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Empathy & Entrepreneurship: Empathy In Business Is Vital To An Entrepreneur’s Success

Empathy & Entrepreneurship: Empathy In Business Is Vital To An Entrepreneur’s Success | Empathy in the Workplace | Scoop.it

Now the question is how does the concept of ‘empathy’ apply to an entrepreneur?

“Emotional Intelligence can matter more than the IQ in business”, says Daniel Goleman through his best-selling book named as ‘Emotional Intelligence’. Business is not simply defined as the commercial activity where less money goes in and more comes out. The more admiring definition would be- a business is the beauty of bringing together different peoples and things to serve the community in a better way. And empathy is one tool that can make this happen.


An entrepreneur is surrounded by four kinds of people; customers, employees, investors and shareholders. The success rate of a business is dependent on the level of tuning between the entrepreneur and these four parties. This connection will help entrepreneur to run the business optimally.

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The Lost Art of Empathy: Restoring Humanity in the Workplace

The Lost Art of Empathy: Restoring Humanity in the Workplace | Empathy in the Workplace | Scoop.it
Empathy. It is perhaps the one thing that people need the most - to know that their feelings are felt, understood and appreciated by others. In the workplace, many of these skill


s get lost in the shuffle, where we have a tendency to be more aloof and defended, as we're surrounded by people we're not necessarily close.They are often chalked up to "soft skills" and usually are not given much thought. For most organizations (especially in the Silicon Valley), IQ, test scores and where we went to school are thought to be indicators of top performers, when in actuality, the most successful people are those who are compassionate, understanding and exude strong, empathetic leadership skills.

Jessica Marie

CMO at The Amplify Group

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Empathic Leadership: Leading with Empathy

Empathic Leadership: Leading with Empathy | Empathy in the Workplace | Scoop.it
The most effective leaders are those who can cultivate their emotional intelligence and empathize with others, particularly during times of conflict. During this session you will learn more about empathetic leadership, how you can begin to transform the conflicts around you, and you will leave with tools to increase your own emotional intelligence
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The 4-Step Journey to Empathy and Why You Want to Take it

The 4-Step Journey to Empathy and Why You Want to Take it | Empathy in the Workplace | Scoop.it
Being able to empathize with your workers is the cornerstone of any good manager. Some people can empathize with no effort at all, while it may not come as easily to others. However, empathizing with people is something that anyone can achieve.


You may ask yourself why you want to feel a sense of empathy with your workers. Beyond the obvious reason, it will make you easier to get along with. Having a manager who is not sympathetic to their workers can be immensely demoralizing, leading to a high turnover rate or your workers not doing their job properly.


If you’re looking to improve your empathy, 3C Contact Services, the top provider of outsourced call center solutions,

has a few tips on how you can develop a better understanding with your agents:

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Make Your Marketing Human-Centered with Listening and Empathy

Make Your Marketing Human-Centered with Listening and Empathy | Empathy in the Workplace | Scoop.it

For marketing to practice listening and empathy, there are three basic human-centered principles to keep in mind:


...

Focus on human insights. While sales-centric intelligence and business insights are important, companies cannot lose sight of the growing importance of gaining human-centered insights. This is especially true when you consider the growing trend of 65% or more of executives relying on subjective human factors in making critical decisions. If your research and buyer personas are not accounting for human factors and insights, then they are not providing you with the human-centered understanding needed for buyer personas to be effective.


Understand immersion. Business today must not only look at the outside world of customers, they must become immersed in this world. The status quo based on assumptions mentioned above prevents many organizations from opening up avenues for immersive experiences. Immersion calls for new means of research and understanding the use of customer ethnography.


Develop human-centered approach. ..


by Tony Zambito 

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The Coming Era of Empathetic Entrepreneurship

The Coming Era of Empathetic Entrepreneurship | Empathy in the Workplace | Scoop.it

A new business paradigm, in which management aims to to foster a better world, is rapidly taking hold.


McGrath posits that there have been three thematic ages of management since the industrial revolution: execution, expertise, and now, empathy.


She says, "If organizations existed in the execution era to create scale and in the expertise era to provide advanced services, today many are looking to organizations to create complete and meaningful experience. I would argue that management has entered a new era of empathy."


BY TIM ASKEW



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David Hain's curator insight, October 20, 10:04 AM

Have we entered a new era of organisational empathy? I fervently hope so, but if anything we're only at early adopters.

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Weekend Read: The Need for Empathy

Weekend Read: The Need for Empathy | Empathy in the Workplace | Scoop.it

MATT MALONEY


Startup culture” is often associated with working in an environment that is fast-paced, close-knit and creative. While these traits are certainly important aspects, there is a simple, single word that is at the heart of every successful business: empathy.


Especially as startups continue to introduce high-tech solutions to replace manual effort, a crucial factor of a company’s culture and success will rely on how well they can empathize with their clients and users.

Infusing empathy into your business doesn’t have to mean a total reinvention of your model – it can be as easy as keeping a few key principles in mind.

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Empathy's growing role in business – Lady Geek's Belinda Parmar, Sarah Shields of Dell and Zoe Osmond, CEO of Nabs tell us why it matters

Empathy's growing role in business – Lady Geek's Belinda Parmar, Sarah Shields of Dell and Zoe Osmond, CEO of Nabs tell us why it matters | Empathy in the Workplace | Scoop.it
Video: Inspiring girls to be tech pioneers: Belinda Parmar at TEDxThessaloniki

Empathy has often been dismissed as a ‘non-essential soft skill’, with little or no value in the world of business, but a growing number of people in the communications industry are quickly coming round to the realisation that empathy can be profitable and has a place at the heart of their companies. Katie McQuater takes a look.


Empathy lies at the heart of the communications business; at its very core, marketing is brands’ attempt to engage consumers, often employing empathy to deliver their key messages and express identities.


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