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Compassion across Cubicles

Compassion across Cubicles | Empathy in the Workplace | Scoop.it

Dutton sees compassion as a natural response to people witnessing others in pain or distress—something we are hard-wired to do.


The problem with bringing compassion into the workplace, she explains, is that people don’t know what’s acceptable to express in that setting. Many workers assume that they are supposed to check their personal problems at the door when they enter the office.

 

“Ever since organizations began moving toward more bureaucracy and measuring success by reliability and efficiency, the relational aspects of work have been de-emphasized,” said Dutton. But when stress at home inevitably spills into the workplace, Dutton added, it can contribute to lost productivity and higher health care costs, and compassion becomes a vital response.

 

“If compassion heals, as our research suggests, then people will be able to get back to work more quickly, to bounce back from life’s setbacks,” she said. “This has to be of interest to employers.”

 

By Jill Suttie

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Empathy in the Workplace
International News about Empathy in the Workplace - for more see CultureOfEmpathy.com
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To Empathy Cafe Magazine Front Page

To Empathy Cafe Magazine Front Page | Empathy in the Workplace | Scoop.it

Subscribe to our Emailed Newsletter

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Empathy Cafe Magazine Front Page
 

Visit the individual magazines specifically for empathy and;

*   Main Page All
*   Animals
*   Art
*   Compassion

*   Compassionate Communications (NVC)

*   Curriculums
*   Education
*   Empaths

*   Empathy Quotes

*   Empathic Design - Empathy in Human-Centered Design (New!)
*   Health Care

*   Justice

*   Self-Empathy & Self-Compassion
*   Teaching - Learning
*   Work 

*   etc.


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Christina's comment, July 14, 2011 5:25 AM
You’re on top of the game. Thanks for shraing.
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Seven Ways to Improve Your Empathy

One of the four traits of the customer service masters is empathy. In this customer service training video, author/speaker Don R. Crawley shows seven ways to improve your empathy.


In practical, understandable terms, he explains the importance of empathy, the benefits to you in being more empathetic, and how to develop a stronger sense of empathy.

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The Trait of Empathy in Compliance

The Trait of Empathy in Compliance | Empathy in the Workplace | Scoop.it
Can you empathize with those who work for you, around you and those you report to?


While many leaders, particularly those who might be labeled the ‘command and control’ type seem to think that empathy is a negative; I think that it is an important habit for any Chief Compliance Officer (CCO) or compliance practitioner to not only practice but also master.


Recently there were a couple of articles in the New York Times (NYT) that discussed this character trait and I found them useful to consider for the leadership toolkit of the CCO or compliance profession.


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People With Traits Of Psychopaths Actually Make The Best Leaders

People With Traits Of Psychopaths Actually Make The Best Leaders | Empathy in the Workplace | Scoop.it
For example, psychopaths on the extreme end of the spectrum lack one of the most important qualities to strong and effective leadership: empathy.

If you can’t relate to others and don’t have a high degree of emotional intelligence, you’re not in a good position to guide other people.

But if you’re on the less extreme end of the psychopath spectrum, you can still exhibit empathy while also possessing psychopathic qualities that present an advantage in terms of leadership.
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Snapchat CEO Evan Spiegel talks about the origins of company

Snapchat CEO Evan Spiegel talks about the origins of company | Empathy in the Workplace | Scoop.it
Earlier in the day, talking about the continuing need to be creative, Evan believes ‘fun’ and ‘empathy’ are two core values which enable his business to move forwards in the right way.

‘We get into groups of ten people to talk about how we feel,’ he said. ‘It’s about empathy and trying to understand the world through other people’s perspectives.


‘It’s about the importance of listening. We don’t do that enough. Sometimes I’m so focused on what I’m going to say next, that I’m not listening. I’m really involved in that.’ Evan has a refreshing approach to running the company, now worth $19 billion and employing 450 people, (last year, the number stood at ten).


‘A key value for me, is about having fun or being playful. Everyone’s so serious in technology.’ 


And while one might believe his job means he is kept wide awake at night, Evan disputes this and says there are only two things that might get in the way.



By REBECCA DAVISON

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SENAME Interactive's curator insight, July 1, 2:03 AM

How to build a winning team?  These two traits are important.

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Emotional brains 'physically different' to rational ones

Emotional brains 'physically different' to rational ones | Empathy in the Workplace | Scoop.it
The work, led by Robert Eres from the University's School of Psychological Sciences, pinpointed correlations between grey matter density and cognitive and affective empathy.


The study looked at whether people who have more brain cells in certain areas of the brain are better at different types of empathy.


"People who are high on affective empathy are often those who get quite fearful when watching a scary movie, or start crying during a sad scene. Those who have high cognitive empathy are those who are more rational, for example a clinical psychologist counselling a client,"  

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The Key to Leadership: Empathy

The Key to Leadership: Empathy | Empathy in the Workplace | Scoop.it
Empathy, or the ability to experience and align with the thoughts/emotions/experiences of others, is what Annie McKee (author of Primal Leadership) believes is a fundamental construct to leadership. As she explains:


Empathy is a competency that allows you to read people…This isn’t as easy as it seems. Sometimes, the smartest resisters often look like supporters, but they’re not supportive at all. They’re smart, sneaky idea-killers...



Empathy is what separates a good leader from a great leader. Great leaders need empathy in order to show their people that they care for their wants, needs, and development


.by Dmitriy Pogorelov

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How Compassion Can Transform Your Organization

How Compassion Can Transform Your Organization | Empathy in the Workplace | Scoop.it
It’s no secret that the “softer” personality traits aren’t as valued in organizations. Empathy, self-reflection, and goodwill take the backseat to efficiency, results, and profits. What would you say if I told you that fostering the former skills would actually improve the latter?

Jane Dutton, one of the founders of the Center for Positive Organizational Scholarship and University of Michigan Roth School of Business, has been studying and researching compassion in the workplace. Her research shows that when you train in mindfulness, it has an immediate impact on the quality of your relationships with your colleagues.
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Practicing Empathy With Teams

Practicing Empathy With Teams | Empathy in the Workplace | Scoop.it
Empathy, as it’s been talked about recently, is most often framed as something important to practice for our users. It’s important to make sure we’re helping our users get the content they desire or get through the flow of our site to do what’s important to them.

What is getting lost, though, is that empathy is just as important for us to practice as we interact with our team members—all of us, developers, designers, writers, and project managers, can practice empathy as we work with our teammates.


Empathy is just as much about our interactions with each other while we build our sites, as it is about how we treat our users.

As I’ve thought more about this, I’ve come up with a few ways to practice empathy with my teammates.


by SUSAN ROBERTSON 

image http://en.wikipedia.org/wiki/Teamwork


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Brenda Robinson's curator insight, May 13, 9:54 PM

Hon. Liz Sandals: Introduce a new course called "COMPASSION" for Grade 1 and Grade 12. https://www.change.org/p/hon-liz-sandals-introduce-a-new-course-called-compassion-for-grade-1-and-grade-12

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Men ... Woman - Empathy in Leadership

Men ... Woman - Empathy in Leadership | Empathy in the Workplace | Scoop.it

How then can we lead with Empathy?

People don’t know what they want, we have to understand them, not ask them! Leading with empathy is not a reactive process, but rather pro-active. To understand this lets look at the style of management, it’s totally reactive and expects you to do what you were told to do.


If you fail, the manager reacts and often the manager actually notices that you are about to fail and allows you to fail. Then they react even more and the working environment becomes even more toxic.

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Empathy a Vital Component of Successful Corporate Tweeting, Study Claims

Empathy a Vital Component of Successful Corporate Tweeting, Study Claims | Empathy in the Workplace | Scoop.it

Empathy is a vital component for
corporate tweeting.

"In our view, empathy consists of three components: reassurance, authenticity and emotional connection. Empathy goes beyond simply solving a problem. It involves making a customer feel valued," the HBR study noted.

Why companies like Starbucks are ranked so low on Twitter?

The reason behind this may be because inquiries at Starbucks Twitter account are responded by a presumed bot that simply provides users an e-mail address, idigitaltimes.com reported.

These companies need to spruce up their social media strategies, the report concluded.

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(Empathic Leadership) How to Use the Two Tools of Powerful Empathy to Engage People

(Empathic Leadership) How to Use the Two Tools of Powerful Empathy to Engage People | Empathy in the Workplace | Scoop.it

by JESSE LAHE

As you probably already know, yawns are contagious. Right now, the image below is causing many of you to feel the need to yawn. This even works with animals. A study by the University of London observed that 21 of 29 dogs yawned when a stranger yawned in front of them.


Why? The answer is in what science refers to as “mirror neurons” or “empathy neurons.”


As a result of mirror neurons, we literally mirror each other in corresponding regions of our brain. If a scientist hooked the two of us up to a magnetic resonance imaging (MRI) machine, when I yawn, the same regions of the brain would light up in both of us.


Mirror neurons don’t just involve actions like yawning. They affect thoughts and feelings as well.


For leaders, this is huge. Understanding this is one of the keys that separate a traditional leader from a 21st century engager.

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5 Methods for Getting to the Heart of the Empathetic Leader

5 Methods for Getting to the Heart of the Empathetic Leader | Empathy in the Workplace | Scoop.it

So, given our overall workplace culture, where taking the time to connect personally is seen as a distraction from getting business done, how can you add more empathy to your leadership style without sacrificing productivity?

Here are a few simple methods we’ve developed at Business Improv to help our clients lead more empathetically. With this list, I’ve seen leadership styles transform and relationships strengthen, and witnessed the great personal and organizational benefits that resulted.

1. Be present in the moment. 
2. Maintain eye contact.
3. Really listen. 
4. Repeat back, so employees know they’re heard. 
5. Focus on what someone else wants.


by bob kulhan

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5 Ways To Transform Empathy Into Lifelong Success

5 Ways To Transform Empathy Into Lifelong Success | Empathy in the Workplace | Scoop.it

Since the Industrial Revolution there have been three central themes in management: execution, expertise, and now empathy, according to Rita McGrath.


According to Psychology TodayEmpathy is the experience of understanding another person’s condition from their perspective. You place yourself in their shoes and feel what they are feeling. We can all use empathy to build a customer base that leads to long-term success. Here’s why:


  • Empathy Solves Problems....
  • Empathy Builds Realistic Expectations....
  • Empathy Creates Value ....
  • Empathy Encourages Communication....
  • Empathy Builds Extraordinary Customer Experiences....
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6 Ways Beloved Leaders Demonstrate Strength and Empathy

6 Ways Beloved Leaders Demonstrate Strength and Empathy | Empathy in the Workplace | Scoop.it

Insensitive leaders are tolerated in good times but only empathetic leaders can be confident the team will rally in crisis.


Often I am asked if empathy is a desirable leadership trait. My response is always emphatically “yes!”. Empathetic leaders motivate others by cultivating relationships.


In this Harvard Business Review article, theHappy Warrior is the leader who combines empathy and strength. However, it’s a rare breed of leader who does this intuitively.


Leaders naturally fall into one of two categorizes -- task-focused leaders (warrior) or people-focused leaders (happy).


Task-focused leaders score high on strength. Strength is the nuts and bolts of leadership. It’s the determination and perseverance needed to set a vision into motion and achieve results.


People-focused leaders score high on empathy. They exude warmth and understanding, the human side of leadership. This is how they connect and build rapport with others.


By PETER DIAMOND
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The Business Value of Empathy

The Business Value of Empathy | Empathy in the Workplace | Scoop.it

What is an interactive business without empathy? What is a business team without an understanding of the employees’ sentiments? What is an organization serving people’s needs without an actual acknowledgement of their needs? What is a company without an understanding of how their service will actually benefit people and their well being?


A business without empathetic traits is a hollow one. Why? Because empathy is a characteristic that most successful businesses inherently require.


A business that demonstrates the capacity to see things from the point of view of the consumer, to put themselves in the consumer’s shoes, is a multidimensional business, a business that can get an accurate idea of consumer’s needs.


 Moreover, an “empathetic business” is already putting themselves in a place for success by just genuinely caring for the consumer in this way. 

By Holly Rosen |

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Caroline Vincelet's curator insight, July 30, 3:29 AM

Recrutez un salarié sur des critères des compétences émotionnelles et gagnez 90.000 dollars de plus chaque année.

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Stewart Butterfield of Slack: Is Empathy on Your Résumé? NY Times

Stewart Butterfield of Slack: Is Empathy on Your Résumé?  NY Times | Empathy in the Workplace | Scoop.it
"If you have no ability to empathize, then it’s difficult to give people feedback, and it’s difficult to help people improve. Everything becomes harder," said Stewart Butterfield, the co-founder and chief executive of Slack.


When we talk about the qualities we want in people, empathy is a big one.


If you can empathize with people, then you can do a good job. If you have no ability to empathize, then it’s difficult to give people feedback, and it’s difficult to help people improve. Everything becomes harder.


One way that empathy manifests itself is courtesy.

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Empathy Driven Development

Empathy Driven Development | Empathy in the Workplace | Scoop.it
Cost cutting leading to a destruction of value? Try an alternative and fresh approach with Empathy Driven Development!


CALL TO ACTION

So here is my call to action – begin using Empathy Driven Development. Right Now….

  1. Apply Empiricism:
  2. Create an Empathy Map
  3. Interact with stakeholders – face to face / webcam. Talk to them, talk to each other. Walk in their shoes. Self-organize and figure it out…!
  • TRANSPARENCY: Current state of stakeholder empathy
  • INSPECTION: Is it where you would like it to be?
  • ADAPTATION: Self-organize to make it better!


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Why You Should Train for Empathy, and How to Do It

Why You Should Train for Empathy, and How to Do It | Empathy in the Workplace | Scoop.it

Although there are many reasons why empathy is so important, the core reason is quite simple: ultimately, everything in business comes down to relationships.


Training for Empathy

Some of the tools we can employ to develop our empathy skills include the following:

  • Try to be really curious about other people, imagining what might be going in their lives
  • Take time to consider what we have in common with people and pay more attention to that, instead of focusing on what makes us different
  • During conversation, try to ask more questions and spend more time listening


Matt Tenney 

Author of Serve to Be Great, keynote speaker, & social entrepreneur

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Connecting with Customers Through Empathy - YouTube

Differentiated customer experiences can’t be created without an emotionally intelligent approach on the part of the business. Rhonda Basler, Customer Engagement Director for Hallmark Business Connections, shares practical tips to foster empathy in frontline employees.
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Could empathy be a growth strategy for your business?

Could empathy be a growth strategy for your business? | Empathy in the Workplace | Scoop.it
Empathetic leaders share an intuitive sense for what’s going on in the world that helps them identify new opportunities faster than their competitors. They get people to care about their vision by making it a shared vision.


They start by tapping into the psychology of their target audience, seeking their feedback, and scanning for changes in thought or behavior.


When you go a step beyond just hearing words to actively listening to customers, suppliers and employees, your firm will gain a gigantic advantage in creating products that will be in demand.


by Beth Kuhel

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Richard Guha's curator insight, May 18, 9:41 AM

It's about understanding..

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(Empathic Leadership) 8 Key Skills of Empathy

(Empathic Leadership) 8 Key Skills of Empathy | Empathy in the Workplace | Scoop.it

As leaders, we need to make emotional connections with our target audience if we hope to influence their thoughts and actions. One very important way to connect positively with people is with what I call powerful empathy....


Here are eight key empathy skills you can practice to improve your ability to connect with others:

  • Curiosity: Take the time to be curious about what other people think. Try to fully understand their point of view.
  • Authentic Listening: ...
  • Repeating and Paraphrasing:  ...
  • Imagination:  ...
  • Open-Mindedness:  ...
  • Vulnerability: ...
  • Self-Awareness:  ...
  • Sensitivity to Others’ Emotions: ...



by JESSE LAHEY

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The Golden Rules to The Six Pillars: Empathy

The Golden Rules to The Six Pillars: Empathy | Empathy in the Workplace | Scoop.it

“Empathy as a complex emotion is different. It requires awareness of the other person’s feelings and of one’s own reactions. The appropriate reaction may not be to cry when another person cries, but to reassure them, or even to leave them alone.” (Preston, de Waal)

Empathy is more than just seeing the world from the customers’ perspective. It is having the emotional intelligence to choose the right emotional response from a range of potential emotions to improve things for the customer.

Often, organisations believe that Empathy as a soft skill is the preserve of customer-facing staff. Yet Empathy for the customer as a core organisational capability is as relevant for Marketing, HR and the leadership as it is for those who directly serve customers.


Being able to put yourself in your customers’ shoes and seeing the world from their perspective is essential for proposition development, innovation and effective strategizing. In fact, it is a source of customer advantage that most organisations completely fail to embrace.


 by David Conway

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(Empathic Leadership) (Podcast) Powerful Empathy

(Empathic Leadership) (Podcast) Powerful Empathy | Empathy in the Workplace | Scoop.it
Empathy is an important concept that many leaders do not fully understand the significance of. 


In this episode, Jesse discusses why empathy is important in learning to lead and engage people, and he explains key skills to hone your sense of empathy:

  • Curiosity
  • Active Listening
  • Repeating and Paraphrasing
  • Imagination
  • Open-Mindedness
  • Vulnerability
  • Self-Awareness
  • Sensitivity to Others’ Emotions
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(Empathic Leadership) 6 Reasons Empathy Will Make You A Powerful Leader

(Empathic Leadership) 6 Reasons Empathy Will Make You A Powerful Leader | Empathy in the Workplace | Scoop.it
Empathy used to sound to me like a weak word associated with touchy-feely concepts.  But in recent years, I have come to understand that it is actually an incredibly powerful concept. If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things …


6 Reasons Empathetic Thinking Is Powerful for Leaders

  1. It puts you into “Seek First to Understand” mode....
  2. Most people never listen, so people will notice the difference if you do. Ernest Hemingway said it well. ....
  3. It allows people to connect emotionally, so they can actually listen to your logic. “We are not thinking machines,” George Washington University neurology professor Richard Restak argues. ....
  4. Empathy kicks you out of self-absorption. .... Relating with empathy involves recognizing and treating others as equals, and to validate that they are people, too, fully experiencing events in their own way.
  5. Your empathetic thinking makes your audience more receptive to being influenced by you. Mirror neurons cause your audience to have the same brain activity based on your actions, thoughts, and feelings. ....
  6. Empathy moves you toward mutuality. Research psychologist David Burnham says that mutuality leads to actions that demonstrate emotional intelligence, which leads to higher levels of employee engagement and morale.


by JESSE LAHEY 

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