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Compassion across Cubicles

Compassion across Cubicles | Empathy in the Workplace | Scoop.it

Dutton sees compassion as a natural response to people witnessing others in pain or distress—something we are hard-wired to do.


The problem with bringing compassion into the workplace, she explains, is that people don’t know what’s acceptable to express in that setting. Many workers assume that they are supposed to check their personal problems at the door when they enter the office.

 

“Ever since organizations began moving toward more bureaucracy and measuring success by reliability and efficiency, the relational aspects of work have been de-emphasized,” said Dutton. But when stress at home inevitably spills into the workplace, Dutton added, it can contribute to lost productivity and higher health care costs, and compassion becomes a vital response.

 

“If compassion heals, as our research suggests, then people will be able to get back to work more quickly, to bounce back from life’s setbacks,” she said. “This has to be of interest to employers.”

 

By Jill Suttie

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Empathy in the Workplace
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To Empathy Cafe Magazine Front Page

To Empathy Cafe Magazine Front Page | Empathy in the Workplace | Scoop.it

Empathy Cafe Magazine Front Page


Visit the individual magazines specifically for empathy and;

*   Main Page All
*   Animals
*   Art
*   Compassion

*   Compassionate Communications (NVC)

*   Curriculums
*   Education
*   Empaths

*   Empathy Quotes

*   Empathic Design - Empathy in Human-Centered Design (New!)
*   Health Care

*   Justice

*   Self-Empathy & Self-Compassion
*   Teaching - Learning
*   Work 

*   etc.


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Join us on Facebook Center for Building a Culture of Empathy
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Christina's comment, July 14, 2011 5:25 AM
You’re on top of the game. Thanks for shraing.
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Can We Learn to Be More Empathic?: An excerpt from Empathy: Why it Matters and How to Get It

Can We Learn to Be More Empathic?: An excerpt from Empathy: Why it Matters and How to Get It | Empathy in the Workplace | Scoop.it
Adding together this accumulation of evidence and insights from psychology, evolutionary biology, and neuroscience, there is little doubt that we are social creatures defined by our capacity to empathize. Accompanying our self-seeking Hobbesian side is our Vulcan other half. We are both serpents and doves.

But there may be a niggling worry at the back of your mind, which is whether it really is possible to become more empathic and expand your ability to look through other people’s eyes. Might your empathic capabilities be fundamentally limited by the kind of brain you happened to be born with? Or what if you didn’t receive enough nurturing care as an infant to develop deep empathic sensitivity?


By:  Roman Krznaric

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Leadership in a Combat Zone

Leadership in a Combat Zone | Empathy in the Workplace | Scoop.it

by lieutenant general William G. Pagonis  U.S. Army 


Whether you’re running a company or feeding, clothing, and equipping an army, the bedrock principles of leadership don’t change: Know your stuff and listen hard, and your troops will fight like lions for you.


Expertise and Empathy

...Owning the facts is a prerequisite to leadership. But there are millions of technocrats out there with lots of facts in their quivers and little leadership potential. In many cases, what they are missing is empathy. No one is a leader who can’t put himself or herself in the other person’s shoes. Empathy and expertise command respect.

 ...I could perpetuate the cycle or I could act in the spirit of empathy, based on my vivid recollection of what it felt like to get knocked around. 


=================================

Empathy was an absolutely vital quality in the context of the Gulf War. We asked ourselves constantly: What do the other people on our team need? Why do they think they need it, and how can we give it to them?

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IT Stress: Management, Empathy, And The Kindness Of Strangers

IT Stress: Management, Empathy, And The Kindness Of Strangers | Empathy in the Workplace | Scoop.it
Stress makes us more likely to forget how the other guy feels, which is not good for the modern IT department.


In other words, have a little empathy for your team.Make them happy when you need them happy the most, and they'll put their best foot forward when you need them cooperating the most. What do you think? Is empathy an important part of your management tool belt? How do you de-stress your IT team? Do you think your team could use a little more empathy for the strangers inside and outside of your company? 


David Wagner

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Know your customer: How to use empathy as a business strategy

Know your customer: How to use empathy as a business strategy | Empathy in the Workplace | Scoop.it

by LEO D’ANGELO FISHER


Like Bruce Rosengarten, Langham believes empathy is essential when dealing with clients. Starting his own debtor finance business in Perth in 1998, which he merged with Scottish Pacific in 2007, gave him the perspective that informs his commitment to customer service.

“The defining journey for me was when I started my own business and I realised how lonely it can be as a business owner,” says Langham, who is now based in Sydney.

But empathy does not mean suspending the fundamentals of business.


==========================

To what degree to do you display not just competency, but empathy?”

========

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Corporate Empathy Is Not an Oxymoron - HBR

Corporate Empathy Is Not an Oxymoron - HBR | Empathy in the Workplace | Scoop.it

Enlightened companies are increasingly aware that delivering empathy for their customers, employees, and the public is a powerful tool for improving profits, but attempts to implement empathy programs are frequently hamstrung by the common misconception of it as “wishy-washy,” “touchy-feely,” and overtly feminine. 


So empathy is de-prioritized, and relegated to the status of just yet another HR initiative that looks good in the company newsletter. It is seen as a soft and frilly add-on rather than a core tool.

An additional problem facing CEOs is that many see empathy as an intangible quality, and as such hard to quantify. If you can’t measure empathy then it is very difficult to assess how much empathy your company is delivering, and where the greatest empathy deficits lie.


by Belinda Parmar

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Tom Wojick's curator insight, January 9, 9:02 AM

In the USA we consider corporations the same as individuals, therefore it makes sense that they would possess the capacity for empathy. The question is how do we as individuals help corporations discover their empathy and the positive benefits that they can gain by being empathic.

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What the Airplane 'Knee Defender' Teaches Us About Human Empathy

What the Airplane 'Knee Defender' Teaches Us About Human Empathy | Empathy in the Workplace | Scoop.it

You might think empathy is just a touchie-feelie hippie notion, but it’s also smart business. In today’s technology-driven, often impersonal world, empathy can be your competitive advantage. When you have an empathetic culture, employees have a better understanding of market needs. They build tighter relationships with customers and create products they want. And they work together better as a team. For a small business, this can mean exponentially faster growth.


Here’s how we make empathy part of our culture at Desk and some tips to help your own business leverage it for growth:

  • Celebrate everyone...
  • Do something nice...
  • Give lots of carrots...
  • Hire empathetic people...



by Leyla Seka

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UC Berkeley Study: Empathy as an antidote for job burnout

UC Berkeley Study: Empathy as an antidote for job burnout | Empathy in the Workplace | Scoop.it
"People can be in the exact same setting and have different reactions," Ekman said. "That's why it's so important to look at internal factors, and that's not historically been done for this kind of work."

Cultivating empathy -- the ability to understand the experience of another -- is key to heading off burnout, and that takes simple cognitive shifts,


Ekman explained. A critical step is developing curiosity toward a patient, inmate or client, she said.

Realizing what a person has endured often stokes empathetic feelings, she said.


By Suzanne Bohan

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David Hain's curator insight, December 17, 2014 4:30 AM

Cultivating empathy is key to heading off burnout - takes simple cognitive shifts, critical step is developing curiosity toward another.

Alfonso Gomez hernandez's curator insight, December 24, 2014 9:41 AM

With a smile in your face you can open the other's  mind

 

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Why empathy matters for your marketing strategy

Why empathy matters for your marketing strategy | Empathy in the Workplace | Scoop.it

The most successful marketers address problems from a customer or user standpoint through design thinking. 


...Here are three ways business leaders can promote empathy within their companies:


1. Train your team to conduct empathy interviews

Actively listening to customer and non-customer qualms with your product or industry is crucial to uncovering a viable solution. But before sending your team out into the streets, you need to equip them with the tools to extract the most valuable information possible from each interview. Online training opportunities can lay the foundation for strong empathetic interviewing skills and help your staff become better interviewers....


2. Emphasise learning by doing

3. Encourage them to look beyond the surface


By George Hines

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Leadership - "What you can't measure you can't manage": Empathy the key to more diversity in tech

Leadership - "What you can't measure you can't manage": Empathy the key to more diversity in tech | Empathy in the Workplace | Scoop.it
Being empathetic and creating allies is key to improving gender diversity in tech, says senior Pinterest engineer Tracy Chou, whose campaign led to some of the world's biggest tech companies publishing diversity statistics.
 
Chou's push for gender diversity disclosure led to a number of tech giants including Microsoft, Google, Apple and Facebook publishing statistics on gender diversity in their workplaces. She shared her thoughts on improving diversity in the tech sector in an interview with Claire Porter at the Above All Human Conference in Melbourne.
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Why Now is the Time to Deepen Customer Engagement - SAP News Center

Why Now is the Time to Deepen Customer Engagement - SAP News Center | Empathy in the Workplace | Scoop.it
Where does empathy fit on the org chart?

Business guru Peter Drucker suggested that “empathy” was the route to truly understanding and responding to people. Drucker even went so far as to call it the number one mantra for success in life and in business. For an organization to be customer-centric, this empathy for the customer must be ingrained at each level, in each function – whether customer facing or not.

So, do we now need a Chief Empathy Officer or Chief Customer Insight Officer?  Before you hang out that “now hiring” sign, consider that the panelists were unanimous in their advice that all levels of the organization must contribute to achieving a customer-centric approach. “It’s really everyone’s job,” said Gorsht. “Leadership needs to model it, and get out there. But then, every individual no matter what role you’re in, you have to get out there. Spend the time.”
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Empathy & Entrepreneurship: Empathy In Business Is Vital To An Entrepreneur’s Success

Empathy & Entrepreneurship: Empathy In Business Is Vital To An Entrepreneur’s Success | Empathy in the Workplace | Scoop.it

Now the question is how does the concept of ‘empathy’ apply to an entrepreneur?

“Emotional Intelligence can matter more than the IQ in business”, says Daniel Goleman through his best-selling book named as ‘Emotional Intelligence’. Business is not simply defined as the commercial activity where less money goes in and more comes out. The more admiring definition would be- a business is the beauty of bringing together different peoples and things to serve the community in a better way. And empathy is one tool that can make this happen.


An entrepreneur is surrounded by four kinds of people; customers, employees, investors and shareholders. The success rate of a business is dependent on the level of tuning between the entrepreneur and these four parties. This connection will help entrepreneur to run the business optimally.

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The Lost Art of Empathy: Restoring Humanity in the Workplace

The Lost Art of Empathy: Restoring Humanity in the Workplace | Empathy in the Workplace | Scoop.it
Empathy. It is perhaps the one thing that people need the most - to know that their feelings are felt, understood and appreciated by others. In the workplace, many of these skill


s get lost in the shuffle, where we have a tendency to be more aloof and defended, as we're surrounded by people we're not necessarily close.They are often chalked up to "soft skills" and usually are not given much thought. For most organizations (especially in the Silicon Valley), IQ, test scores and where we went to school are thought to be indicators of top performers, when in actuality, the most successful people are those who are compassionate, understanding and exude strong, empathetic leadership skills.

Jessica Marie

CMO at The Amplify Group

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[Leadership] Army Doctrine Reference Publication ADRP 6-22 (FM 6-22) Army Leadership

[Leadership] Army Doctrine Reference Publication ADRP 6-22 (FM 6-22) Army Leadership | Empathy in the Workplace | Scoop.it

 Army Leadership Competent, Confident, and Agile

https://www.fas.org/irp/doddir/army/fm6-22.pdf 


Chapter 4 LEADER 

2 Empathy........................ 4-9


the Army leader to build high-performing and cohesive organizations able to effectively project and support landpower. It also creates positive organizational climates, allowing for individual and team learning, and empathy for all team members, Soldiers, civilians, and their families.


2-15. Three major factors determine a leader’s character: values, empathy, and the Warrior Ethos. Some characteristics are present at the beginning of the leader’s career, while others develop over time through additional education, training, and experience.

4-4. Character is essential to successful leadership. It determines who people are and how they act. It helps determine right from wrong and choose what is right. The factors, internal and central to a leader, which make up the leader’s core are—

    Army Values.

    Empathy.

    Warrior Ethos.


EMPATHY


4-42. Army leaders show a propensity to share experiences with the members of their organization. When planning and deciding, try to envision the impact on Soldiers and other subordinates. The ability to see something from another person’s point of view, to identify with and enter into another person’s feelings and emotions, enables the Army leader to better care for civilians, Soldiers, and their families.


4-43. Competent and empathetic leaders take care of Soldiers by giving them the training, equipment, and all the support they need to keep them alive in combat and accomplish the mission. During wartime and difficult operations, empathetic Army leaders share the hardships with their people to gauge if their plans and decisions are realistic. Competent and empathetic leaders also recognize the need to provide Soldiers and civilians with reasonable comforts and rest periods to maintain good morale and mission effectiveness. When a unit or organization suffers injuries or death, empathetic Army leaders can help ease the trauma and suffering in the organization to restore full readiness as quickly as possible.


4-44. Modern Army leaders recognize that empathy also includes nourishing a close relationship between the Army and Army families. To build a strong and ready force, Army leaders at all levels promote self sufficient and healthy families. Empathy for families includes allowing Soldiers recovery time from difficult missions, protecting leave periods, permitting critical appointments, as well as supporting events that allow information exchange and family teambuilding.


4-45. The requirement for leader empathy extends beyond civilians, Soldiers, and their families. Within the larger operational environment, leader empathy may be helpful when dealing with local populations and prisoners of war. Providing the local population within an area of operations with the necessities of life often turns an initially hostile disposition into one of cooperation.


B-35. To improve leader counseling skills, follow these general guidelines:

Display empathy when discussing the problem.


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EMPATHY: A True Leader Skill

EMPATHY: A True Leader Skill | Empathy in the Workplace | Scoop.it

by Lieutenant Colonel Harry C. Garner, U.S. Army, Retired


ABSTRACT

The article discusses empathy and why it is an important leadership characteristic that builds relationships of trust between superiors and subordinates, in the military and elsewhere. Relevant concepts in personal and professional development from writers such as Robert Goffee and Gareth R. Mitchell, Matt Broaddus, and Steven Covey are discussed.


 A True Leader Skill
http://usacac.army.mil/cac2/cgsc/repository/dcl_GarnerArticle.pdf 
To lead successfully, a person must demonstrate two active, essential, interrelated traits: expertise and empathy. In my experience, both of these traits can be deliberately and systematically cultivated; this personal development is the first important building block of leadership. —William G. Pagonis, Leadership in a Combat Zone

IN HIS CLASSIC 1991 Harvard Business Review article, “Leadership in a Combat Zone,” Lieutenant General Gus Pagonis outlines a path to effective leadership by focusing on the development of two fundamental leadership traits: expertise and empathy. There is little disagreement among military professionals that leaders must be proficient at systems management. But what about empathy? How did empathy, a word that conjures preconceptions of excessive sensitivity and interpersonal emotional connectivity, become a building block of leadership?

image http://en.wikipedia.org/wiki/Leadership


KEY TAKEAWAYS FROM ARTICLE

COL FRED TAN

http://j.mp/1zA3du4

Related to Servant Leadership is the subject of Empathy - the capacity to recognise emotions that are being experienced by others. This month, I would like to share an article by LTC (Ret) Harry C. Garner titled, “Empathy – A True Leader Skill”. In the article, LTC (Ret) Garner shared that leaders who harness the power of real empathy will foster better communications, tighter cohesion, stronger discipline, and greater morale in their units.





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[Leadership] The Heart of Effective Leadership: How empathy can make you a successful leader.

[Leadership] The Heart of Effective Leadership: How empathy can make you a successful leader. | Empathy in the Workplace | Scoop.it
Back in the 1950’s Carl Rogers identified three characteristics that psychotherapists should possess: warmth, genuineness, and empathy. Considerable research supported Rogers’ idea.


Regardless of the therapeutic orientation of the therapist, these three variables facilitated clients making positive changes. Building a positive relationship with the client has been viewed as an important part of effective psychotherapy. Over time, this concept has been included in, and adapted for, a variety of therapeutic approaches....


How can leaders be more effective?

  1. By listening to staff. When a leader seeks input from various levels within an organization, this helps staff feel valued.
  2. By reflecting back to staff what has been said.
  3. By using positive communication whenever possible. By acknowledging individual and group accomplishments, a leader builds a “positive balance” in the “emotional bank account” of staff, thus helping everyone feel more invested in the organization.


by Barbara Markway,
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The Role of Empathy and Data in Employee Engagement

The Role of Empathy and Data in Employee Engagement | Empathy in the Workplace | Scoop.it
However, two words that come up frequently when employee engagement is discussed are empathy and data. Some consider data to be the driving force on how to understand, build and maintain employee engagement.


Others feel emotional intelligence should be used to build and maintain engagement. Certain leaders consider them to be somewhat mutually exclusive while others feel that a combination of both is necessary.

 

By Max Chopovsky

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Facebook’s empathy team idea is a plainly cynical concoction

Facebook’s empathy team idea is a plainly cynical concoction | Empathy in the Workplace | Scoop.it
Facebook’s recent ‘emotional awakening’ likely to fall flat, writes Lucy Kellaway


The only proper role for empathy in business is in the office, and even then it is needed only in exceptional circumstances. When we are struck by illness, bereavement, divorce or are in periods of miscellaneous emotional upheaval, we may need empathy from our colleagues.


When I have occasionally pitched up at work ravaged by life, a small injection of empathy from a workmate makes me feel not only vastly better, but fonder of my employer. The times when I have received nothing of the sort, I have been left feeling even more miserable.

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Miklos Szilagyi's curator insight, January 13, 10:15 AM

Wow, Lucy Kellaway... I liked very much her witty, smart what you want articles in FT, her two (?) books, everything... ironic and wise... 

 

It is not only about FB, check the two paragraphs about the CEOs and empathy... you find more in these than in 10 other management gurus' books...:-))) 

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Fail-Proof Marketing Begins with Empathy

Fail-Proof Marketing Begins with Empathy | Empathy in the Workplace | Scoop.it
What can empathy do to help our customers, readers and prospects? How can it be one of the most important tools for client retention? Take advantage of your natural abilities to make a profitable connection.


What Place Does Empathy Have in Marketing?


On Dictionary defines empathy as, “the power of understanding and imaginatively entering into another person’s feelings.”

Haven’t you ever said to someone, “I can only imagine what you are going through”? You were giving your friend the gift of empathy – and it is something our customers and readers appreciate and deserve as well.


We all long to be understood, which is why  our oldest friendships and our family ties mean so much. Not having to explain why you think, feel, or act in a certain way because your companion has been around you long enough to understand without  a word keeps bonds tight even when miles and years separate us (go call that person who always understands when you’re done reading!). 

       

By Alisa Meredith

       
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Empathy in Business Is Vital to an Entrepreneur's Success

Empathy in Business Is Vital to an Entrepreneur's Success | Empathy in the Workplace | Scoop.it
Empathy in business dealings, especially for the entrepreneur, are vital to maintaining sustainable success.


 Entrepreneurs are surrounded by people who they need to understand, from shareholders or investors, to employees and customers. When an entrepreneur is in tune with the perspectives and needs of these parties, the business will be strengthened. The connection provides the entrepreneur with insights to run their business optimally.


by joey pomerenke

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The Definitive Case For Being A More Compassionate Boss

The Definitive Case For Being A More Compassionate Boss | Empathy in the Workplace | Scoop.it
Here are some of the benefits of a compassionate workplace:

1. POSITIVE EMOTIONS BOOST PRODUCTIVITY


2. POSITIVE WORKPLACE INTERACTIONS IMPROVE EMPLOYEE HEALTH


3. POSITIVE SOCIAL INTERACTIONS AT WORK RESULT IN POSITIVE CUSTOMER SERVICE


4. A COMPASSIONATE WORK CULTURE FOSTERS GREATER LOYALTY


Seppala argues the creation of a compassionate work environment begins with leaders. When leaders act in a self-sacrificing, service-oriented way, she explains, employees are more likely to be helpful and friendly to each other; creating a chain reaction of kindness.

by ISA EVANS

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John Michel's curator insight, December 16, 2014 12:49 PM

Emma Seppala, associate director of the Center for Compassion and Altruism Research and Education at Stanford University, says compassionate workplaces are not only good for employees' mental and physical health, but for a company’s bottom line.

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5 Ways To Increase Your Own Empathy

5 Ways To Increase Your Own Empathy | Empathy in the Workplace | Scoop.it

THE MOST IMPORTANT EMOTIONAL SKILL IN RELATIONSHIP-BUILDING IS ALSO ONE THAT MOST OF US NEED TO WORK ON.


While psychologists believe that infancy is a critical time for us to learn empathy, we also know that we can increase it throughout our lifetime. There is perhaps no other attribute that is more vital to develop relationships with others than empathy.

Here are five ways we can increase empathy:

1. BECOME AN ACTIVE LISTENER..

Empathy requires that we cultivate the trait of active listening. Most people are thinking how they are going to respond while the other person is still speaking. Active listening means being totally focused on what the other person is saying.


2. CHALLENGE PREJUDICES AND STEREOTYPES..


3. DEVELOP A CURIOSITY ABOUT OTHERS...


4. SPEND SOME TIME IN ANOTHER’S SHOES..


5. SHARE YOURSELF WITH OTHERS..

HARVEY DEUTSCHENDORF
Harvey Deutschendorf is an emotional intelligence expert, speaker, and internationally published author of THE OTHER KIND OF SMART, Simple Ways to Boost Your Emotional Intelligence for Greater Persona…


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A Good Day’s Work Requires Empathy | Jackie Acho | TEDxClevelandStateUniversity

A Good Day’s Work Requires Empathy | Jackie Acho | TEDxClevelandStateUniversity | Empathy in the Workplace | Scoop.it
This talk was given at a local TEDx event, produced independently of the TED Conferences. Empathy is the missing link to innovation and children can help us find it.
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Empathic Leadership: Empathy-The Leadership Big Picture

Empathic Leadership: Empathy-The Leadership Big Picture | Empathy in the Workplace | Scoop.it

Empathy is about standing in someone else’s shoes, feeling with his or her heart, seeing with his or her eyes. Not only is empathy hard to outsource and automate, but it makes the world a better place.” —Daniel H. Pink


Empathy may be the most important characteristic of a successful leader. As a leader, you must learn to understand and acknowledge how others are thinking and feeling.


You can’t give people what they want and need if you don’t know what they want and need. It’s about taking the interests of others as well as your own into consideration. You must be able to put yourself in someone else’s shoes and see things from their perspective. Empathy is about being we-focused rather than I-focused and understanding that, collectively, we are better off when we step outside of our silos. It is easy to get buried in the layers of management and overwhelming amounts of data within our organizations. We get caught up in fighting for our individual needs and forget to look at the bigger picture and true purpose of what we are doing. Empathy directs our focus back to what’s important in the big picture.


By Elizabeth Stincelli,


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[Empathic Leadership] New Research Reveals "Practical Empathy" as Key to Great Leadership: Creating the Conditions for Performance

[Empathic Leadership] New Research Reveals "Practical Empathy" as Key to Great Leadership: Creating the Conditions for Performance | Empathy in the Workplace | Scoop.it

Examining thousands of open-text comments about good leaders and great leaders, a new study identifies key themes of exceptional leadership; at the core is a relationship that engages and supports team members.

Lead author, Joshua Freedman, explains


"In business, 'empathy' is often seen as 'soft,' but the research makes it clear that exceptional leaders are highly empathic – as well as hard-headed.  This blend of head+heart is key to performance today."



Freedman is CEO of Six Seconds, a global organization working toward supporting one billion people to practice the skills of emotional intelligence. 


The study, entitled, "Talking About Great Leaders: Creating Conditions for Performance," uses a process of textual analysis to identify themes in comments about "high performing leaders" compared to "highest performing leaders." The comments, from supervisors, colleagues, and subordinates, highlight a common theme: Focus on others.

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Empathic Leadership: SERVANT Leaders are Empathetic

Empathic Leadership: SERVANT Leaders are Empathetic | Empathy in the Workplace | Scoop.it
The second principle in the SERVANT Leadership acronym is Empathetic. In order to lead people, you need to know what it feels like to walk a mile in their shoes.


Even if you’ve never been in their position, you must have the empathy to perceive their circumstances, from their point of view.

Leaders who lose the ability to empathize lose the ability to lead.

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