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Compassion across Cubicles

Compassion across Cubicles | Empathy in the Workplace | Scoop.it

Dutton sees compassion as a natural response to people witnessing others in pain or distress—something we are hard-wired to do. The problem with bringing compassion into the workplace, she explains, is that people don’t know what’s acceptable to express in that setting. Many workers assume that they are supposed to check their personal problems at the door when they enter the office.

 

“Ever since organizations began moving toward more bureaucracy and measuring success by reliability and efficiency, the relational aspects of work have been de-emphasized,” said Dutton. But when stress at home inevitably spills into the workplace, Dutton added, it can contribute to lost productivity and higher health care costs, and compassion becomes a vital response.

 

“If compassion heals, as our research suggests, then people will be able to get back to work more quickly, to bounce back from life’s setbacks,” she said. “This has to be of interest to employers.”

 

By Jill Suttie

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Empathy in the Workplace
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To Empathy Cafe Magazine Front Page

To Empathy Cafe Magazine Front Page | Empathy in the Workplace | Scoop.it

Click here to go to 

Empathy Cafe Magazine

Front Page


Visit the individual magazines specifically

 for: Empathy and ...

*   Main Page
*   Animals   
*   Art  
*   Compassion  
*   Education 
*   Empaths  
*   Health Care 
*   Learning Empathy and Compassion

*   Justice    
*   Teaching   
*   Work        
*   Self-empathy/compassion           

*   Curriculum     
*   etc.


====================

Please Click 'Follow' to receive updates.
It also helps us rise in the rankings 
and gives us more exposure
on Scoop.it. 

===========

Thanks so much.

Edwin Rutsch, Editor


Join us on Facebook 
Center for Building a Culture of Empathy
http://CultureOfEmpathy.com

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Christina's comment, July 14, 2011 5:25 AM
You’re on top of the game. Thanks for shraing.
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Design and Violence Debate II: Designing Empathy

Design and Violence Debate II: Designing Empathy | Empathy in the Workplace | Scoop.it
The debate motion: "Design's potential to transcend gender boundaries is limitless." Are you for, against, or on the fence?

9:00 Explore empathy


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Seek (Design Company): HUMAN UNDERSTANDING + EMPATHIC ENGAGEMENT + TRANSFORMATIVE IDEAS = LANDMARK INNOVATIO

Seek (Design Company):  HUMAN UNDERSTANDING + EMPATHIC ENGAGEMENT + TRANSFORMATIVE IDEAS = LANDMARK INNOVATIO | Empathy in the Workplace | Scoop.it

EMPATHIC ENGAGEMENT: True engagement leads to lasting connection. But it cannot be attained with reports and quant data. We help companies to gain real insight on their target consumer and open the door to true engagement.  Then, our Studio team, an in-house team of designers and storytellers, brings it all to life.


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Designing with users: an exercise in empathy

Designing with users: an exercise in empathy | Empathy in the Workplace | Scoop.it

Designing products with people, not just for them


We always try to make new products and services with users, not just for them. Again and again, we have seen that this is the best way to ground your own ideas in their needs and behaviours.


Here are a number of tools and techniques we use to do this:


1 - Workshops...

2 - In depth user interviews...

3 - Mapping existing user journeys...

4 - Observations...

5 - Low fidelity sketches...

6 - Live prototypes: ‘sketching with software'....

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Wharton - Why Fostering a Culture of Compassion in the Workplace Matters

Wharton - Why Fostering a Culture of Compassion in the Workplace Matters | Empathy in the Workplace | Scoop.it

For some employees, a typical day at the office might begin with a barrage of work-related questions from impatient colleagues who have been awaiting their arrival.


For others, it might start off with a series of cheerful greetings from co-workers, questions about how their family members are doing or perhaps an offer to grab a quick cup of coffee before the daily work deluge begins.


According to Wharton management professor Sigal Barsade, there is reason to believe that the latter scenario — which illustrates what she refers to as “companionate love” in the workplace — is not only more appealing, but also is vital to employee morale, teamwork and customer satisfaction.


=======================

“companionate love” in the workplace —
is not only more appealing, but also
is vital to employee morale, teamwork
and customer satisfaction.

========

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AN OVERVIEW OF EMPATHY BASED LEADERSHIP by George Langelett

AN OVERVIEW OF EMPATHY BASED LEADERSHIP by George Langelett | Empathy in the Workplace | Scoop.it

Part 1 – The importance of incorporating empathy into one’s management practices.  


The underlying assumption of empathy-based management is that connection to other people—rather than correction—is required for professional growth and long-term motivation to occur. Therefore, during every interaction with each employee throughout each day, build on your relationships and provide the emotional support required for each person to be engaged and succeed at their jobs.


The goal is to have each employee:

 1. Be productive and enjoy their accomplishments;

 2. Grow both personally and professionally;

 3. Be successful on the job and in life;

 4. Be ethical; and

 5. Become motivated to achieve self-actualization or reach one’s potential in life.


Having employees grow, mature, and reach their potential is in the best interest of the company. Competent, capable, ethical, and committed employees will make any organization successful. And these goals become possible through incorporating empathy into your organization’s management practices. 


========================
And these goals become possible through
incorporating empathy into your
organization’s management practices
=============
George Langelett is a professor of management and economics at South Dakota State University in Brookings, 
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Why Fostering a Culture of Compassion in the Workplace Matters

Why Fostering a Culture of Compassion in the Workplace Matters | Empathy in the Workplace | Scoop.it
Wharton’s Sigal Barsade says demonstrating “companionate love” in the workplace is vital to employee morale, teamwork and customer satisfaction.


Already, though, the research seems to be pointing to a strong message for managers in all industries, Barsade says: tenderness, compassion, affection and caring matter at work. “Management can do something about this,” she says. “They should be thinking about the emotional culture. It starts with how they are treating their own employees when they see them.


 ==========================

tenderness, compassion, affection
and caring matter at work.

========


Are they showing these kinds of emotions? And it informs what kind of policies they put into place. This is something that can definitely be very purposeful — not just something that rises organically.

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Your most important skill: Empathy - Chad Fowler (Benefits of Empathy)

Your most important skill: Empathy - Chad Fowler (Benefits of Empathy) | Empathy in the Workplace | Scoop.it

Empathy is the most important skill you can practice.


It will lead to greater success personally and professionally and will allow you to become happier the more you practice.


- - -- - -



======================

Why should you explicitly work to enhance
your ability to empathize
with others?

=========


  • You will be more likely to treat the people you care about the way they wish you would treat them.
  • You will better understand the needs of people around you.
  • You will more clearly understand the perception you create in others with your words and actions.
  • You will understand the unspoken parts of your communication with others.
  • You will better understand the needs of your customers at work.
  • You will have less trouble dealing with interpersonal conflict both at home and at work.
  • You will be able to more accurately predict the actions and reactions of people you interact with.
  • ....
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Cashing In on Kindness (Compassion and productivity in the workplace)

Cashing In on Kindness  (Compassion and productivity in the workplace) | Empathy in the Workplace | Scoop.it
Research says you can be compassionate at work and boost the bottom line


Being "pro-social"— helping out an overloaded co-worker, say, or forgiving another for mistakes—stimulates the reward centers in the brain. That was one takeaway from a CCARE Compassion and Business Conference held last spring. And when we give to others, it feels good, a study in the physiological effects of altruism found; the same brain areas light up when we receive money (or food, or sex).


==================

So can you teach co-workers to

be more compassionate?

=======

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The Neurochemistry of Empathy, Storytelling, and the Dramatic Arc, Animated

The Neurochemistry of Empathy, Storytelling, and the Dramatic Arc, Animated | Empathy in the Workplace | Scoop.it

This week, I’m headed to the Future of Storytelling summit, an unusual cross-disciplinary unconference exploring exactly what it says on the tin. Among the presenters is neuroeconomics pioneer Paul Zak, director of the Center for Neuroeconomic Studies and author of The Moral Molecule: The Source of Love and Prosperity.


======================

this short film on empathy,

neurochemistry, and the dramatic arc

=============


In this short film on empathy, neurochemistry, and the dramatic arc, directed and edited by my friend Kirby Ferguson and animated by Henrique Barone, Zak takes us inside his lab, where he studies how people respond to stories.


by Maria Popova


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Empathy Map Your Way to Relevant Messages

Empathy Map Your Way to Relevant Messages | Empathy in the Workplace | Scoop.it
Get to know what the folks you want to engage think, do, care about and hate via personas and this new Empathy Map tool.


The  Empathy Map is a proven framework for strong connections with the folks you need to act—to give, to volunteer, to take whatever action you need to move your mission forward.


The Map highlights key elements of your supporters’ environment, behavior, concerns and aspirations, enabling you to hone your messages, tone and channels to what’s most important to them (and so most likely to be digested, and acted on). That’s relevance, and relevance rules.


=========================

The  Empathy Map is a proven framework

for strong connections with

the folks you need to act 

==========


by Rob Wu 

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Eli Levine's curator insight, March 7, 12:50 PM

Useful.

 

Enjoy!

Mia Kinjo's curator insight, March 9, 10:26 PM

Empathy and your market

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Creative Ideas to Gain Executive Attention and Empathy for Customers

Creative Ideas to Gain Executive Attention and Empathy for Customers | Empathy in the Workplace | Scoop.it

Below are three ideas Cx professionals can adopt to try to gain executive attention on, and empathy for, the customer experience at your company. 


Listen In
 

One simple approach is to host an event where your executives spend time listening to customer calls or visiting your locations to observe customers interacting with staff. 


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Want A Crash Course In Stanford's Design Thinking? Here it is for free (Pt. 1 Empathy)

Want A Crash Course In Stanford's Design Thinking? Here it is for free (Pt. 1 Empathy) | Empathy in the Workplace | Scoop.it

The Institute of Design (D.School) at Stanford has become one of the most talked about institutions recently because of the methodology they are spreading around the world to improve our lives through a collaborative approach that inspires human centered innovations. Last week I had the absolute privilege of being a part of the Design Thinking Hawaii boot camp which was focused on improving the education system in Hawai’i.


==================

What is empathy?

To feel what someone else feels.

To walk in another’s shoes. 

=============


The 3 ways to empathize
 

Immerse: Become the user and actually live their experiences. A great example of this comes from Tim Brown’s book “Change by Design” when IDEO was designing for Robert Porter who is the CEO of the SSM DeParul Health Center in Saint Louis. Their challenge was to design a better experience for ER patients.  Instead of analyzing and brainstorming new ideas automatically, they actually had one of their designers become a patient in the emergency room and see what the patient experience was like.

Joey Aquino



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bill grishaw's curator insight, February 17, 1:54 PM

what else is there? engage and empathize!

Eli Levine's curator insight, February 17, 9:55 PM

Useful, especially when it comes to working practically with people, rather than over them as "superiors."  Human beings (especially Americans) don't always respond well to power, especially when it's illegitimate and not directed towards their well being, health and quality of life.

 

I'm sure this is culture sensitive.  But for the US, this could work.

 

Think about it.

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Christine Generali: Call for Papers: Empathy-Based Systems Design

Christine Generali:  Call for Papers: Empathy-Based Systems Design | Empathy in the Workplace | Scoop.it

An upcoming issue of Cutter IT Journal will explore the application of empathy as the basis of system design.


Suggested topics may include, but are not limited to the following:

  • What opportunities does an empathy-based approach provide?
  • What are the incremental costs and benefits of an empathy-based approach?
  • What are some examples of successes realized by industry leaders who have already leveraged this approach?
  • What are the challenges and impediments to an empathy-based approach?
  • What are the potential applications of an empathy-based approach beyond “core” technology?
  • How is empathy in design different or similar to EQ?
  • What impact does empathy in design have on Change Management as a discipline and as a process step in system implementation?
  • What specific steps within an SDLC might be directly altered using an empathy-based design approach and what would be the overall impact?
  • How does empathy as the basis of design align to brand management?
  • What relevance does empathy have on a customer-centric/customer-connected/customer- collaboration approach to business in the 21st century?


by Christine Generali 

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Code for America Shows How Empathy and Technology Can Improve Government

Code for America Shows How Empathy and Technology Can Improve Government | Empathy in the Workplace | Scoop.it
Technology is definitely key in CfA’s work helping government become more engaging, but there’s also a secret sauce that makes it work – empathy.


These efforts to understand user needs and observe users were basically efforts to empathize with the users, or in other words to “gain empathy to who they are and what is important for them.” As Jacob Solomonputs it: “An empathetic service would ground itself in the concrete needs of concrete people. It’s not about innovation, big data, government-as-a-platform, transparency, crowd-funding, open data, or civic tech. It’s about people.”


What the team learned in this process was
that the ideal experience for would be
“direct, empathetic and would meet
clients where they are.”


by  Raz Godelnik 

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Empathy Is The Most Powerful Leadership Tool

Empathy Is The Most Powerful Leadership Tool | Empathy in the Workplace | Scoop.it

Become the other person and go from there is the best piece of coaching advice I ever received, and it applies equally to influence, negotiation...  BY GINNY WHITELAW


 deep empathy conveys its insights in a flash, and our ability to empathize deepens with practice, as we learn to quiet our own inner state...


Extending this empathetic approach,
person by person, group by group,
through your world, you can see where
your actions start to be informed
by an ever larger context.

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Recommended Reading For Everyon Empathy in Management - Recommended Reading For Everyone

Recommended Reading For Everyon Empathy in Management - Recommended Reading For Everyone | Empathy in the Workplace | Scoop.it


  • Amador, Xavier. I Am Not Sick, I Don’t Need Help. Peconic, NY: Vida Press, 2010.
  • Amen, Daniel G. Making a Good Brain Great. New York: Random House, 2005.
  • Baldoni, John. Great Motivation Secrets of Great Leaders. New York: McGraw-Hill, 2005.
  • Bowlby, John. A Secure Base. New York: Basic Books, 1998.
  • Bruce, Anne and James Pepitone. Motivating Employees. New York: McGraw-Hill, 1999.
  • Ciaramicoli, Arthur P. and Katherine Ketcham. The Power of Empathy. New York: Dutton, 2000.
  • Curran, Andrew. The Little Book of Big Stuff About the Human Brain. Edited by Ian Gilbert. Trowbridge, Wilshire, UK: Crown House Publishing, 2008.
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EmpathyWorks: Strategies for Expressing Empathy by michaelgg

EmpathyWorks: Strategies for Expressing Empathy by michaelgg | Empathy in the Workplace | Scoop.it

Focuses on the value and impact of empathy and related skills, particularly in health care settings. Topics will include clinician-patient communication, patient-centered care, patient activation, health behavior change and clincian-patient relationships.


"So you think you can actually teach empathy to doctors?"


This is a question I have been asked scores of times during my 30+ years as a a medical educator.  And my answer is:


============================

"Yes, it is possible to teach empathy

to clinicians, even doctors."

===============


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Designing with empathy - Aaron Gustafson at From the Front 2013

Every decision we make affects the way real people experience our products. We’ve all heard the rallying cry for user-centered design, but even those of us who ascribe to that ideal often fall back on our own biases and instincts when it comes to making decisions about how people experience our content and our services.


Sadly, this often means we make decisions we think will be good for our "users"—that anonymous, faceless crowd—rather than actually trying to understand the perspectives, surroundings, capabilities, and disadvantages of the actual people who we are here to serve.


In this session, Aaron Gustafson explores why empathy is a good thing, how empathy empowers creativity, and how we, as a community, can inject more empathy into our work.


============================

Aaron Gustafson explores why empathy
is a good thing, how empathy
empowers creativity
=========== 

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Empathy, the president and the pope

Empathy, the president and the pope | Empathy in the Workplace | Scoop.it

When the President of the United States and the Pope sit together and build a conversation on a foundation of empathy, it's a poignant reminder of how powerful, necessary and meaningful the act can be in design and in life.


We so often mention empathy at the d.school that its power and relevance can become obscured. But when the President of the United States and the Pope sit together and build their first meeting’s conversation on a foundation of empathy, it’s a poignant reminder of how powerful, necessary and meaningful the act can be — not only in design, but in life.


=========================

We so often mention empathy at the
d.school that its power and relevance
can become obscured

=======

by EMI KOLAWOLE


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Beyond McMindfulness

Beyond McMindfulness | Empathy in the Workplace | Scoop.it

The rush to secularize and commodify mindfulness into a marketable technique may be leading to an unfortunate denaturing of this ancient practice, which was intended for far more than helping executives become better focused and more productive.


Suddenly mindfulness meditation has become mainstream, making its way into schools, corporations, prisons, and government agencies including the U.S. military. Millions of people are receiving tangible benefits from their mindfulness practice: less stress, better concentration, perhaps a little more empathy. Needless to say, this is an important development to be welcomed -- but it has a shadow.


by Ron Purser and David Loy


 perhaps a little more empathy

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Eli Levine's curator insight, March 20, 4:03 PM

If you're using only mindfulness for the sake of attaining corporate profits or higher salaries, it shows how little you actually understand mindfulness and how very unmindful you are.

 

It's about being aware of yourself in the grandest scheme of things, beyond money and beyond your own individual self.

 

It's that simple.

 

And yet so many powerful people don't, won't and/or can't get these basic concepts down.

 

Sad.

 

Think about it.

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A two faced business - Facts and fallacies about the business sense of survival or empathy.

A two faced business - Facts and fallacies about the business sense of survival or empathy. | Empathy in the Workplace | Scoop.it

The two mutually supportive predominant instincts that define human behaviour are survival and empathy. ...


The empathy model also conjures up many assumptions that have to be challenged.



The empathy model is leftist, socialist, Marxist and anti-free market.


  • Without a strong underpinning of empathy our world would fall apart and humanity would self-destruct.
  • As Adam Smith implied in “Theory of Moral Sentiments”, empathy is nurtured in freedom. Freedom in turn cannot flourish without empathy.
  • Empathy cannot be institutionalised in a system. Coerced empathy is an intolerable oxymoron and creates resentment and envy.

 

============================

The empathy model is leftist, socialist,

Marxist and anti-free market

========


It goes against classic business principles.


by Jerry Schuitema


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Empathy Mapping

Empathy Mapping | Empathy in the Workplace | Scoop.it

We use empathy mapping to brainstorm and then prioritise ideas and requirements from a group of stakeholders.


The real benefit of the method is that is it democratic, in as much as everyone in the group has the same voice and the same vote – no one person can dominate the outcome. We find it a valuable way to tease opinions out of clients and stakeholders, and help them see how the group as a whole sees the respective importance of those ideas.


======================

We find it a valuable way to tease opinions

out of clients and stakeholders, 

==========

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Empathetic Marketing How to Satisfy the 6 Core Emotional Needs of Your Customers: Mark Ingwer & Edwin Rutsch

Empathetic Marketing  How to Satisfy the 6 Core Emotional Needs of Your Customers: Mark Ingwer & Edwin Rutsch | Empathy in the Workplace | Scoop.it

Mark Ingwer is a business psychologist and the founding partner of Insight Consulting Group, a global marketing and strategy consultancy specializing in consumer and business insights.  He has over 25 years experience applying his unique blend of psychology, marketing, and business acumen to helping companies optimize their brand and marketing strategy based on an in-depth understanding of their customers.


========================

The business community... 
often it fails to practice empathy in

its marketing and thus falls short

of truly connecting with customers.

=========
 

Mark is author of  Empathetic Marketing: How to Satisfy the 6 Core Emotional Needs of Your Customers.  He writes,  "A business that invests in empathy devotes itself to understanding the emotional needs and motivations of its customers, and aligns itself to meet them. Companies have increasingly embraced the role of emotion in selling products and services, but often merely pay lip service to its importance without understanding how to harness it."

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Want A Crash Course In Stanford's Design Thinking? Here it is for free (Pt. 1 Empathy)

Want A Crash Course In Stanford's Design Thinking? Here it is for free (Pt. 1 Empathy) | Empathy in the Workplace | Scoop.it

The Institute of Design (D.School) at Stanford has become one of the most talked about institutions recently because of the methodology they are spreading around the world to improve our lives through a collaborative approach that inspires human centered innovations. Last week I had the absolute privilege of being a part of the Design Thinking Hawaii boot camp which was focused on improving the education system in Hawai’i.


==================

What is empathy?

To feel what someone else feels.

To walk in another’s shoes. 

=============


The 3 ways to empathize
 

Immerse: Become the user and actually live their experiences. A great example of this comes from Tim Brown’s book “Change by Design” when IDEO was designing for Robert Porter who is the CEO of the SSM DeParul Health Center in Saint Louis. Their challenge was to design a better experience for ER patients.  Instead of analyzing and brainstorming new ideas automatically, they actually had one of their designers become a patient in the emergency room and see what the patient experience was like.

Joey Aquino



more...
bill grishaw's curator insight, February 17, 1:54 PM

what else is there? engage and empathize!

Eli Levine's curator insight, February 17, 9:55 PM

Useful, especially when it comes to working practically with people, rather than over them as "superiors."  Human beings (especially Americans) don't always respond well to power, especially when it's illegitimate and not directed towards their well being, health and quality of life.

 

I'm sure this is culture sensitive.  But for the US, this could work.

 

Think about it.

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Designing With People | Putting people at the heart of the design process

Designing With People | Putting people at the heart of the design process | Empathy in the Workplace | Scoop.it

The designer uses a simulation device to gain first-hand insights into particular impairments or disabilities, for example clouded glasses to simulate sight loss or weighted gloves to reduce dexterity.


===========================
The experience of using such a device can
prompt an empathic understanding
of users with disabilities

or special conditions,
=============== 


The experience of using such a device can prompt an empathic understanding of users with disabilities or special conditions, and a greater appreciation of how inappropriate design can disable.


Clients as well as designers can benefit from such tools. However this method complements but does not replace speaking to real people with disabilities. Also described as role playing.

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