Empathy in the Workplace
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Connecticut Council for Philanthropy: Standing in their shoes: How widespread empathy leads to better decisions

Connecticut Council for Philanthropy: Standing in their shoes: How widespread empathy leads to better decisions | Empathy in the Workplace | Scoop.it

Friends and colleagues who joined us on May 23 at the Connecticut Philanthropy Summit, the Council's annual luncheon, heard important messages from keynote speaker Udaya Patnaik of Jump Associates.

Udaya's keynote, "Standing in their shoes:


How widespread empathy leads to better decisions," addressed the least known of the three components for creating enduring sources of growth for an organization.

 

While most of us have a handle on creativity and execution, we don't understand empathy - the ability to see the world as others see it. All individuals are wired to have empathy, but how do you appropriately expand and scale it to an entire organization?

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Empathy in the Workplace
International News about Empathy in the Workplace - for more see CultureOfEmpathy.com
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To Empathy Cafe Magazine Front Page

To Empathy Cafe Magazine Front Page | Empathy in the Workplace | Scoop.it

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Empathy Cafe Magazine Front Page
 

Visit the individual magazines specifically for empathy and;

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Christina's comment, July 14, 2011 5:25 AM
You’re on top of the game. Thanks for shraing.
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Three Stories of Empathy in Content Marketing

Three Stories of Empathy in Content Marketing | Empathy in the Workplace | Scoop.it

Empathy starts with a deep understanding of your audience, gained by social listening, interviews, and persona-building. But you can have a deep understanding of your audience and still fail to tell the stories that will engage them. When you use the insight you have to tell a story that resonates, that’s empathy in action.


Here are three types of empathetic stories you can tell in your content, complete with examples from brands who got it right. Note these types of stories all go beyond the intersection of person and brand—they consider people beyond the small data point where they become customers.

 

Put the “Path” in Empathy

Content marketing requires putting the empathy you have for your audience to a constructive purpose. When you empathetically tell the story they need to hear, you can help lead them to the place they need to go. And that place just happens to be—thanks to your smart targeting and thorough research—where your solution is the best answer.

 

How do you put empathy in action in your marketing efforts? Let me know in the comments.

 

Joshua Nite

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(Empathy @ Work) The Empathy Era - with Belinda Parmar and Martin Richards #confed2015  

Belinda Parmar shares her considerable expertise on helping successful organisations use empathy to engage with the public. Belinda is joined by a international hostage negotiator Martin Richards who will offer unique insights on how to build empathy with individuals in the most pressurised of situations.

 

Together, they will consider how these tools and skills can be applied in the NHS to help improve the quality of care and day to day experience of patients.

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(Empathy @Work) Employees willing to work longer, make less money for a more empathetic employer

(Empathy @Work) Employees willing to work longer, make less money for a more empathetic employer | Empathy in the Workplace | Scoop.it
Showing empathy is an important way to advance employee retention, 92% of employees and 95% percent of HR professionals agree in Businessolver’s 2017 Workplace Empathy Monitor study.

Two-thirds of employees (66%) agree employers should express that empathy, the study found, through benefit packages, rather than corporate social responsibility (CSR) programs.
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(Empathic Leadership) Why leaders' empathy is vital to morale and retention

(Empathic Leadership) Why leaders' empathy is vital to morale and retention | Empathy in the Workplace | Scoop.it
When people feel unappreciated, they leave. Empathy results from listening intently to your employees and responding accordingly. Here’s what you, as a boss, should know.
By Harvey Deutschendorf  
 June 15, 2017
 
Increased empathy promotes employees’ well-being, commitment and motivation, increasing the organization’s efficiency, productivity and success. Top executives must realize that greater leader empathy is not simply a soft skill, but rather an essential tool for keeping their organization competitive and successful.
 

OVERVIEW
==============
Summary:
 Discusses the benefits of empathy for leaders
Definition:
  • listening intently
  • responding accordingly
Benefits:
  • - decrease in absenteeism
  • + leadership attribute.
  • +Team building
  • + employee retention
  • + staff engagement
  • + collaboration among team members
  • + job satisfaction
  • + new Ideas and creativity
  • + well-being,
  • + commitment and motivation,
  •  + efficiency, productivity and success.
 Blocks: 
Training:
Author:   
  • Harvey Deutschendorf
  • June 15, 2017
References:

 

 

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(Empathic Leadership) Is Empathy Boss?

(Empathic Leadership) Is Empathy Boss? | Empathy in the Workplace | Scoop.it
Successful leadership is defined by a single ingredient: it’s mastering successful conversations. By looking at the relationship between interaction skills and job performance, it’s easy to see why empathy is so important.
 
“Overwhelmingly, empathy tops the list as the most critical driver of overall performance. It also consistently relates to higher performance in each of the four leadership domains.”
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 (Empathy at Work) empathy, collaboration, work place teams, integrated clarity®, business success  

"The Empathy Factor in Organizations" ~ keynote speech, CrossKnowledge Leadership Conference, Paris, France Sept. 2016.

Before empathy in the workplace was popular, Marie Miyashiro named it as a critical skill for the 21st century workplace. Since the publication of "The Empathy Factor," Marie delivers uncommonly authentic and practical keynote talks around the world as an internationally recognized thought leader in the field of human connection at work.
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(Empathic Marketing)  How To Connect With Your Customers 

(Empathic Marketing)  How To Connect With Your Customers  | Empathy in the Workplace | Scoop.it
What inspired you to start writing and talking about empathy recently?

What I’ve found is as I talk to senior executives – I have a good story I think we could maybe get to it a little bit later on – but a typical conversation for me might involve, “Hey. This digital world and content marketing, and creating content for customers – we think we get it. Now we need to figure out how to do it.”

Often, I find someone in a position of power (with their arms folded) asking challenging questions like, “Well, how’s this going to help us sell more stuff?” I co-authored a book called The Content Formula, to specifically address this sort of results-based question, which was, how do you show ROI from this approach? In the book, I talk about how you can show a better return on investment with marketing that focuses on delivering content people want.
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(Empathic Leadership) Do business leaders really need empathy?

(Empathic Leadership) Do business leaders really need empathy? | Empathy in the Workplace | Scoop.it

Putting yourself in someone else's shoes can leave you vulnerable to bias.

But there’s actually something of a debate on about this. While the likes of Barack Obama speak of an ‘empathy deficit’ that needs to be resolved, and ITV chairman Peter Bazalgette writes of its virtues in his book The Empathy Instinct: How to Create a More Civil Society, others are not convinced.

Yale psychologist Paul Bloom, for instance, calls empathy a terrible moral guide in his book Against Empathy: The Case for Rational Compassion. For him:

‘Empathy is biased, pushing us in the direction of parochialism and racism. It is short-sighted, motivating actions that might make things better in the short term but lead to tragic results in the future. It is innumerate, favouring the one over the many. It can spark violence; our empathy for those close to us is a powerful force for war and atrocity towards others. It is corrosive of personal relationships; it exhausts the spirit and can diminish the force of kindness and love.’

 

by Adam Gale

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Workplace Empathy Monitor 2017 | Businessolver

Workplace Empathy Monitor 2017 | Businessolver | Empathy in the Workplace | Scoop.it
WHY EMPATHY?

It’s a challenging time for U.S. businesses. On top of an incredible amount of political, economic, and societal change, employers continue to struggle to effectively engage employees.

According to the 2017 Workplace Empathy Monitor, empathy – understanding employees’ feelings and needs to drive a better workplace experience – is the key to not only driving employee engagement, but also retention and productivity.

While employees, HR pros, and CEOs all agree say empathy is undervalued and must improve among U.S. businesses, a persistent – and  growing – “empathy gap” exists between CEOs and employees. That gap creates challenges in employee engagement, and ultimately affects the bottom line.
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What is Employee-Level Empathy and What Can Your Company Do to Achieve it?

What is Employee-Level Empathy and What Can Your Company Do to Achieve it? | Empathy in the Workplace | Scoop.it

Employees talk about two different types of empathy at work — corporate empathy and employee empathy. Corporate empathy is how the company shows compassion for outside initiatives such as social causes, volunteer programs and environmental conservation. Most companies are aware that having a social cause is important to employees.  

I say, pick a volunteer position, a mentorship, a charity or a cause that you feel passionate about and give it as much time as you can. Even if it’s 3 hours a week, that’s 156 hours of your help by the end of the year! – Lisa McCann, The Engine is Red.
But what about the employees’ everyday experiences at work?  While employees appreciate and expect corporate causes, they also desire a spirit of empathy inside the work environment from the top down.

 

This means that the leaders of the organization need to manage and lead through a lens of empathy, where the employee’s well-being and concerns are taken into account during the decision-making process.

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donhornsby's curator insight, May 30, 9:45 AM
Managers should set a tone and find a balance between people and profits. When managers take others’ feelings and opinions into account throughout the workday, they build a deeper connection with their colleagues. This leads to stronger loyalty and trust, which are the building blocks for improved retention and employee advocacy.
 
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(Empathic Leadership) 4 Tips for Leadership Development to Build Empathy Skills

(Empathic Leadership) 4 Tips for Leadership Development to Build Empathy Skills | Empathy in the Workplace | Scoop.it

A lot of what we talked about and came up with was based on academic research, best practices coming from the consulting world, and the real-world experiences of the participants. Here are four practical tips for leadership development to build empathy toward others:

What does the other person think and feel?...

What is the other person hearing?...

What is the other person seeing?...

What is the other person saying and what is that other person actually doing? (Are they consistent?)

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(Empathy @ Work) Empathy: The Solution to Employees’ Engagement Crisis - HR Daily Advisor

(Empathy @ Work) Empathy: The Solution to Employees’ Engagement Crisis - HR Daily Advisor | Empathy in the Workplace | Scoop.it
The Recipe for Empathy
Fostering an empathetic culture isn’t always a seamless process. One of the biggest challenges is closing the “empathy gap”—the difference in how employers and employees define empathy, value it, and demonstrate it. We found that 9 in 10 respondents agree that workplace empathy is important.

Yet, most employees think it’s desperately lacking: Only 49% rate U.S. organizations as empathetic and 85% say empathy is undervalued by U.S. businesses. Further, 80% of employees think that empathy in the workplace needs to evolve, versus 57% of CEOs.

With employee engagement levels steadfastly low and skilled labor in high demand, employers have to do more to recruit and retain top talent, and empathy must be a part of the strategy. Here are three dos and don’ts we’ve found to be successful:
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(Empathy @ Work) Why Lean On just might be the new Lean In

(Empathy @ Work) Why Lean On just might be the new Lean In | Empathy in the Workplace | Scoop.it
And research backs her up:

Research completed by Businessolver, an SaaS-based benefits administration firm, shows that nearly 80% of employees would work more hours and 60% would take a pay cut to work for a more empathetic employer.
  1. The Workplace Empathy Monitor also found that 98% of HR professionals and 92% of employees surveyed said empathetic employers drive retention.
  2. The top 10 companies in the Global Empathy Index 2015 increased in value more than twice as much as the bottom 10, and generated 50% more earnings (defined by market capitalization.)
  3. I know we talk a lot about Millennials and what they look for in a prospective employer. Belinda Parmar, founder and CEO of The Empathy Business, an advocacy agency which publishes the annual 'Global Empathy Index'  and is a leading voice for the inclusion of women in technology, had this to say: 


“Corporate empathy was easy to ignore in the past. But social media and an increasing desire from Millennials for meaning and authenticity at work have turned everything upside down. We, as customers and employees, demand a human face from the companies we interact with. Companies can no longer get away with just providing goods and services. We expect suppliers and employers to deliver their messages with humanity and authenticity — with personality and feeling. In other words, with empathy.”

 

Tara O’Sullivan is the Chief Creative Officer for Skillsoft and SumTotal. 

June 14, 2017

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(Empathy @ Work) Belinda Parmar OBE - Empathy in Business Keynote Speaker 

Belinda Parmar OBE is the CEO of The Empathy Business.

She is the pioneer of the world’s first empathy index, featured in the Harvard Business Review.

Belinda leads a team of empathy geeks that measures and embeds empathy into businesses to make them more profitable.

She is also author of Little Miss Geek and The Empathy Era.
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(Empathc Leadership) How Parents Can Raise Empathetic Leaders In Trump’s America

(Empathc Leadership) How Parents Can Raise Empathetic Leaders In Trump’s America | Empathy in the Workplace | Scoop.it


REVA SETH 11.18.16 5:00 AM
I’ve never been able to sit through a full episode of The Apprentice. President-Elect Donald Trump’s management and communication style flashes me back to my own three-month stint working with a boss like that. It gives me an instant migraine.

But my own reaction isn't just a matter of personal preference. The business world is moving decisively toward management models that conflict with Trump's pugnacious leadership style. Collaboration, active listening, vulnerability, and empathy are all traits companies, recruiters, and hiring managers say they value—and increasingly have a hard time finding....

 

Reading emotional cues, being familiar with the language of emotions, and 'feeling with' the other is what empathy is all about," says Mary Gordon, the founder of the Roots of Empathy classroom program, which has been shown to reduce levels of aggression among schoolchildren. "Parents and teachers have powerful opportunities every day to nurture empathy in children," says Gordon. "They do this when they interact and speak with others, including the child, in an empathic way.

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(Empathy @Work) Businessolver Finds Workplaces Still Lack Empathy

(Empathy @Work) Businessolver Finds Workplaces Still Lack Empathy | Empathy in the Workplace | Scoop.it

Businessolver, a leader in SaaS-based benefits administration technology, today released data that shows American workplaces severely lack empathy, even though a culture of empathy improves employee retention and productivity. The conclusions are from the 2017 Businessolver Workplace Empathy Monitor, an industry-first study of workplace empathy.

 

Released today, the findings reveal that only 49 percent of U.S. employees rate organizations as empathetic. Further, 85 percent believe empathy is undervalued by U.S. businesses, a 5 percent increase from the 2016 data.

While empathy may be challenging to exhibit, business health depends on it, Businessolver finds. The Workplace Empathy Monitor reveals that empathy can foster retention and drive productivity: 77 percent of employees say they’d work longer hours for an empathetic employer, and 60 percent say they would take a lower salary from an empathetic employer. Empathy is particularly critical to Millennials: nearly 80 percent say they would change jobs if their current employer became less empathetic, compared to 66 percent of Baby Boomers. 

 

(May 18, 2017)

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(Empathic Marketing) Why Empathy Marketing Is Your Future 

(Empathic Marketing) Why Empathy Marketing Is Your Future  | Empathy in the Workplace | Scoop.it
Understanding customers—their likes, dislikes, concerns, and sources of joy—is paramount for marketing success but is often elusive. This type of customer centricity requires that marketers pay attention not just to what customers say, but also to their emotions across the customer experience journey.

 

Marketing organizations that rely solely on demographics, life stages, or purchase channels miss an opportunity to build deeper connections with customers.

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 Strengthening Workplace Relationships Through Empathy & Emotional Intelligence  

Gaining greater insight into our colleagues’ lives allows decision making to include more purposeful diversity of thought, background, and ways of working. It’s so easy to judge others if you don’t understand them.

 

But if you imagine what it’s like to be in their shoes, it paves the way for more respect, collaboration and team productivity. It may take more time up front, but in the end, having and using emotional intelligence with others allows for a more civil, dynamic, productive and welcoming work environment for employees and customers.

 

 

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(Empathic Leadership) Why leaders' empathy is vital to morale and retention

(Empathic Leadership) Why leaders' empathy is vital to morale and retention | Empathy in the Workplace | Scoop.it
Empathy is more than just a feeling; it’s a professional asset.


According to recent studies conducted by Development Dimensions International, empathy is today’s top leadership attribute.

“Being able to listen and respond with empathy is overwhelmingly the one interaction skill that outshines all other skills,” says Richard S. Wellins, DDI senior vice president.

Dianne Crampton at Gonzaga University concurs: “Empathy is a universal team value that promotes high commitment and cooperation in the workplace. Becoming aware of the importance of their leaders developing empathy, companies are responding with sending their leaders to empathy training.”

 

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(Empathy Training) Is empathy training the next evolution of corporate professional development?

(Empathy Training) Is empathy training the next evolution of corporate professional development? | Empathy in the Workplace | Scoop.it

The role of empathy at work

When people put aside their differences and their biases, they are better able to work together towards a common goal. Thom Markham, PhD founder and CEO of PBL Global and best-selling author, explained the relationship between empathy and employee performance outcomes. Learning success, he said, is often tied to measurable behavioral changes.

For example, teachers in traditional education evaluate students based on ability to follow the rules and perform well on tests. However, empathy takes learning to a much deeper level, and is observable by the way in which individuals are able to self-reflect and then see others with greater clarity. 

"The workplace is the perfect environment in which to practice empathy,” 

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(Empathic Leadership) 5 Reasons Empathy is Becoming the Number One Leadership Skill

(Empathic Leadership) 5 Reasons Empathy is Becoming the Number One Leadership Skill | Empathy in the Workplace | Scoop.it

Here are five Reasons that empathy is becoming the number one leadership skill:

  • Increased Employee Retention
  • Increase in Staff Engagement
  • Increased Collaboration Between Team Members
  • Increase in Job Satisfaction and Decrease in Absenteeism
    Increase in Bringing Up New Ideas and Creativity
     

Increased empathy of management in any organization results in many benefits to the well-being, commitment and desire for staff to give their best. This is a win-win situation for all concerned as the final outcome is an increase in efficiency, productivity and success of an organization. As rising numbers of studies come to this conclusion, businesses will increasingly come to realize that greater leader empathy is not some feel good, soft skill, but rather an essential tool that their leaders will need to keep their organization competitive and successful.

 Harvey Deutschendorf 


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(Empathic Marketing) The Empathy Effect: How building relationships can better your brand

(Empathic Marketing) The Empathy Effect: How building relationships can better your brand | Empathy in the Workplace | Scoop.it
Despite this, many brands consistently put the emphasis on logical reasoning in their communications – concentrating on ‘this dress is cheaper that one’ – rather than selling the way that a dress can make you feel, which is so much more powerful.

But selling a feeling is difficult.

To do so you’ve got to understand the thoughts, needs, aspirations and emotions of the buyer. You’ve got be empathetic.

Whilst the capacity to empathise is often considered the preserve of humans, that doesn’t have to be the case.
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Is SAP Empathy Promise Enough to Regain Customer Trust?

Is SAP Empathy Promise Enough to Regain Customer Trust? | Empathy in the Workplace | Scoop.it
Last year McDermott noted, customers wanted clarity on the roadmaps and a more integrated SAP to the S4/HANA nucleus with the line of business and the network assets that SAP owns. 

“We’re making sure when we keep a promise we deliver a promise and we’re really good for it,” he said. “That’s what empathy is about. Because we can say whatever we want, but if the customer doesn’t feel it, if they don’t see it, it doesn’t matter.”
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SAPVoice: Customers First: Feel The Empathy

Wired for Empathy

Interestingly, although we live in a dog-eat-dog, highly competitive world that sometimes appears focused on personal greed, there is growing scientific evidence that we, as humans, are wired for empathy.

Years ago, scientists studying specific nerve cells in macaque monkeys’ prefrontal cortexes found that that specific cells fired when the monkeys threw a ball or ate a banana. Then they discovered that these same cells fired when a monkey watched another performing these acts - the brain of the monkey observer reacted just as if it had tossed the ball itself.

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