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Empathy at Work

Empathy at Work | Empathy | Scoop.it
Practice empathy and improve your work and home life.

 

You may find this hard to believe, but I’ve never once in my life met a person whose goal it was to purposefully create a terrible user experience. Granted, that may have been the occasional outcome of some efforts, but I’m positive that was not the intention.

 

What these people may have been unintentionally leaving out was empathy. And ditching personal empathy is something that anyone who works with more than one person on a design project is susceptible to.

 

To be clear, this is not about the empathic design process; it’s about plain old empathy.


Via Edwin Rutsch, donhornsby, AlGonzalezinfo, John Michel
Garth Sanginiti's insight:

"The problem is it’s easy not to be empathetic with people. It’s easy to be self-centered and focused on the end goal rather than the end user. It takes a lot less mental and emotional effort to look at a deadline and just churn out work so you can hit it."

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donhornsby's curator insight, July 23, 2013 9:35 AM

(From the article): So how do you practice empathy? It’s really pretty simple. Put down your phone, your tablet, step away from your high-tech gadgets and go talk to people.

 

At work, take a dedicated 10 – 20 minute break each day and walk around. Talk to someone different. Someone you may work closely with, but don’t really know. Ask them about their family, their hobbies, their pets, their car. At least one of those will spark a conversation.

 

At home, turn off Netflix, power down the Playstation, put down your Kindle and make a family meal where you sit down together and talk. And for heaven’s sake, don’t bring your phone to the table. Whatever it is you think will happen if that phone isn’t in your hand can seriously wait.

 

Ask your spouse, your children, your parents (whatever your family mix is) how their day was. And don’t tell them how your day was unless they ask. Make it about them. Really listen to what they’re saying. Do your best to discern between issues they’re just venting about and issues that you can provide help with.

AlGonzalezinfo's curator insight, July 23, 2013 10:01 AM

Don Hornsby's insight is perfect.  I just tried this at work and it helps so much!

John Michel's curator insight, July 23, 2013 10:05 AM

So how do you practice empathy? It’s really pretty simple. Put down your phone, your tablet, step away from your high-tech gadgets and go talk to people.

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career: Bill and Melinda Gates tell Stanford grads: Channel empathy with optimism 06-17

career: Bill and Melinda Gates tell Stanford grads: Channel empathy with optimism 06-17 | Empathy | Scoop.it
Bill and Melinda Gates 2 Stanford grads:Channel empathy with optimism.#BillGates,#MelindaGates,#Stanford_University.http://t.co/pyMoJpxJ6D
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Showing Empathy for Your Customers is the Key to Good Customer Retention Rates

Showing Empathy for Your Customers is the Key to Good Customer Retention Rates | Empathy | Scoop.it

Via Daniel Watson
Garth Sanginiti's insight:

"Empathy is the big “E” word in customer service. One’s ability to sincerely interject this trait into customer service practices is critical. It’s important to properly express empathy when customers are upset or angry with your company’s products or services."

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Carlos Polaino Jiménez's curator insight, March 7, 3:54 AM

Empatía. Básico , si no nos ponemos en el lugar y sentir del otro, nuestro mensaje irá al vacío. 

InflatableCostumes's curator insight, March 7, 7:24 AM

 Manufacturers of Custom Shaped Cold Air Inflatables including Giant Character shapes and  Product Replicas also Rooftop Balloons specializing in custom inflatables for advertising, manufactured in Hyderabad city, India - http://www.inflatablecostumes.com

CannizaroHouse's curator insight, March 10, 8:07 AM

It seems obvious but I can't stress enough how important this is.

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Feeling Your Consumer: What Marketers Are Missing About Making Emotional Connections

Feeling Your Consumer: What Marketers Are Missing About Making Emotional Connections | Empathy | Scoop.it
Douglas Van Praet discusses the neurological nature of empathy and how marketers often focus on competition at the expense of real connections.
Garth Sanginiti's insight:

"Empathy has two components, emotional or affective empathy and thinking or cognitive empathy. Affective empathy entails sharing an emotional reaction in response to the emotions of others. This promotes altruistic behaviors. Cognitive empathy involves figuring out the emotional states of others without actually feeling it. This promotes competitive behavior. Marketers have become experts in cognitive not affective empathy, and this inadvertently can create problems."

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Empathy 101

Empathy 101 | Empathy | Scoop.it
“I like to understand how people see the world,” A CEO tells me. “It’s always different for each person. I’m fascinated by the ways people think about things, what’

Via Ken Donaldson
Garth Sanginiti's insight:

Emphathy is a key trait of being socially aware.  "This way of tuning in to another person does more than give us an understanding of their view – it tells us how best to communicate with that person: what matters most to them, their models of the world, and what even what words to use – or avoid – in talking with them."

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Ken Donaldson's curator insight, September 29, 2013 6:38 AM

"Managers with excellent cognitive empathy, for instance, get better than expected performance from their direct reports."

Ivon Prefontaine's curator insight, September 30, 2013 12:25 PM

This is a good place to begin and grow from.

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When Empathy Hurts, Compassion Can Heal

When Empathy Hurts, Compassion Can Heal | Empathy | Scoop.it
A new neuroscientific study shows that compassion training can help us cope with other people's distress.
Garth Sanginiti's insight:

" A recent study, published in the journal Cerebral Cortex, suggests that we can better cope with others’ negative emotions by strengthening our own compassion skills, which the researchers define as “feeling concern for another’s suffering and desiring to enhance that individual’s welfare.”

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Empathy: The Most Important Back-to-School Supply

Empathy: The Most Important Back-to-School Supply | Empathy | Scoop.it

My most important back-to-school supply doesn't fit in a backpack, and it can't be ordered online. It's as essential as a pencil, but unlike a pencil, no technology can replace it. In a sense, like a fresh box of crayons, it can come in many colors. Better than the latest gadget, it's possible to equip every student with it, and even better, when we do, it can transform our world.

It's actually a "muscle" I've been working on all summer. It's empathy.

What's the Big Deal About Empathy?

Empathy starts with putting yourself in someone else's shoes -- a key step in understanding perspectives that differ from your own. This isn't just a nice thing to do; it's an essential, active skill. It's foundational to embracing differences, building relationships, gaining a global perspective, conducting richer and deeper analysis, and communicating more effectively. 

 

Homa Tavangar Author, "Growing Up Global," GlobalEd advisor


Via Edwin Rutsch
Garth Sanginiti's insight:

Empathy is a 21st Century skill that must be developed at home and in the class room.  "Empathy starts with putting yourself in someone else's shoes -- a key step in understanding perspectives that differ from your own. This isn't just a nice thing to do; it's an essential, active skill. It's foundational to embracing differences, building relationships, gaining a global perspective, conducting richer and deeper analysis, and communicating more effectively."

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Ivon Prefontaine's curator insight, August 17, 2013 12:29 PM

The adults will need to model and it is very difficult.

Audrey's comment, August 26, 2013 6:13 PM
I would agree with Garth, which is why homeschooling is so important.
Garth Sanginiti's comment, August 26, 2013 8:53 PM
Thanks, Audrey. And I echo your homeschooling comment...I am a strong supporter of homeschooling families!
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Does Your Boss Have Empathy?

Does Your Boss Have Empathy? | Empathy | Scoop.it
Blog post at HR Professionals Magazine : by Harvey Deutschendorf

Fiona was Corrie’s manager at a branch of a large financial institution that had branches across the U.S., Euro[..] (Does Your Boss Have Empathy?
Garth Sanginiti's insight:

Effective listening and walking a mile in someone else's shoes are critical strategies to improving empathy in our own lives.  In this article, the author effectively uses a supervisor/employee discussion regarding fear of public speaking to illustrate varying degrees of empathy.  Real life example is insightful and helpful.

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5 Points for Your Empathy Arsenal

5 Points for Your Empathy Arsenal | Empathy | Scoop.it
The arguments you need to explain why empathy is a key to life-long learning.
Garth Sanginiti's insight:

"Chances are you don’t have hours and hours to pore through every successive study on the ways in which empathy impacts a teacher’s ability to teach, a student’s ability to learn, and the ability of both to thrive in a rapidly changing world. So we’ve put together a cheat sheet to help you make the case, whether you’re a teacher urging your principal to prioritize play, or a parent deciding what kind of education you really want for your child."

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John Michel's curator insight, August 4, 2013 10:32 PM

Around the world, hundreds of social entrepreneurs are employing a variety of innovative techniques designed to cultivate empathy skills. Those techniques include everything from literature and storytelling, to imaginative play for preschoolers (and indeed, play period), to exercises designed tobuild social fitness.

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I Don't Feel Your Pain: Overcoming Roadblocks to Empathy

I Don't Feel Your Pain: Overcoming Roadblocks to Empathy | Empathy | Scoop.it
Why empathy is import at home and work and how to be better at it.

 

Neuroscientists have recently discovered that humans are wired to experience empathy through multiple systems of mirror neurons in our brains. These mirror neurons reflect back actions that we observe in others causing us to mimic that action in our own brains.  When we observe someone in pain or when we are with someone happy, we experience that to a certain extent. These mirror neurons are the primary physiological basis of empathy. They create a neural Wi-Fi that connects us to the feelings of people around us. 

 

Many people seem to be naturally empathetic. Others are not.  The good news is that research shows that empathy can be learned. There are however a few potential roadblocks to empathy that must be overcome.

 

by David F. Swink


Via Edwin Rutsch, Jean-Philippe Bouchard, Dr. Amy Fuller
Garth Sanginiti's insight:

Empathy is a key skill to dealing and interacting with people in a manner that produces positive outcome and builds healthy relationships.  The article does a good job explaining what emphathy is, as well as giving some tips to improve in this area.  It also includes facts to support the assertion that empathy matters at work, "Empathy is also important in the workplace. A study conducted by the Center for Creatively Leadership investigated 6,731 leaders from 38 countries. Their results reveal that empathy is positively related to job performance. The study concluded that managers who show more empathy toward direct reports are viewed as better performers in their job by their bosses."

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Barbara Kerr's curator insight, March 10, 2013 2:55 PM

Did you know that the training for negotiating with hostage-takers includes "faking" empathy--and that those being trained actually come to feel some empathy for someone they despise?  Good article about how we can learn to develop our empathy for improved relationships.

Barbara Kerr's curator insight, March 10, 2013 2:56 PM

Did you know that those who negotiate with hostage-takers are trained to "fake" empathy?  Read more to see what happens!

The Writing Goddess's curator insight, March 12, 2013 10:01 AM

add your insight...

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Virtual Superpowers Make People More Empathetic: How Acting Like Superman ... - Medical Daily

Virtual Superpowers Make People More Empathetic: How Acting Like Superman ... - Medical Daily | Empathy | Scoop.it
Virtual Superpowers Make People More Empathetic: How Acting Like Superman ...
Garth Sanginiti's insight:

Interesting study from Stanford that used simulated video to measure a person's empathy, "The study comprised 60 people, split evenly among each gender. Each participant put on a pair of goggles and entered a simulator that gave them specific instructions about their mission: A diabetic child needed insulin, and only they could deliver it."

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An Unexpected Act of Kindness From an Industry That Doesn't Care

An Unexpected Act of Kindness From an Industry That Doesn't Care | Empathy | Scoop.it
If you think airlines stopped caring about everyone but their elite-level "high value" passengers long ago, you'll want to hear Dick and Zoe Hannah's heartwarming story that — I've
Garth Sanginiti's insight:

Great example of empathy in action..."Instead, Hannah called Southwest and spoke with a representative name Jeannette in Dallas. She listened to Hannah. She empathized. And she believed him."

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New kind of video game inspires empathy - WXYZ

New kind of video game inspires empathy - WXYZ | Empathy | Scoop.it
WXYZ New kind of video game inspires empathy WXYZ (WXYZ) - In a single day, Meghan Ventura may decide whether families can pass through immigration, help a father cope with his son's cancer, and assist a woman with her struggles in a developing...
Garth Sanginiti's insight:
""We live in a world where empathy is tough to achieve," says Asi Burak, from Games for Change. "This is a medium that could teach, that could inform, that could promote something very positive."
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Three Ways Leaders Can Listen with More Empathy #HRockstars

Three Ways Leaders Can Listen with More Empathy #HRockstars | Empathy | Scoop.it
Techniques to help you hear, process, and respond. Leaders that care about others are great listeners. They take the time to connect with the energy of others and relish being in their flow.
Via Johann Gauthier, John Michel
Garth Sanginiti's insight:
Active listening and putting yourself in someone else's shoes are key strategies to becoming a better listener. And when we effectively listen, we tell the other person we care without having to say a word.
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Rescooped by Garth Sanginiti from The Second Mile
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The Signs of a Leader's Empathy Deficit Disorder

The Signs of a Leader's Empathy Deficit Disorder | Empathy | Scoop.it

The signs of a leadership empathy deficit in any or all of these varieties can best be detected by how a leader’s actions impact those he or she leads.

 


Via Edwin Rutsch, John Michel
Garth Sanginiti's insight:

"High-contact leaders, who wander around and spend informal time getting to know employees, inoculate themselves against empathy deficit. The same goes for leaders who create a workplace atmosphere where people feel safe being candid – including with the boss."

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John Michel's curator insight, November 25, 2013 7:22 AM

High-contact leaders, who wander around and spend informal time getting to know employees, inoculate themselves against empathy deficit. The same goes for leaders who create a workplace atmosphere where people feel safe being candid – including with the boss.

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The Hard Work of Acting Upon Your Values—7 Steps to Enhance Motivation and Well-Being

The Hard Work of Acting Upon Your Values—7 Steps to Enhance Motivation and Well-Being | Empathy | Scoop.it
“Last week, one of my executive coaching clients was noticeably frustrated. His firm had just released a new product that his company leaders believe has the potential to become a real game changer....”
Garth Sanginiti's insight:
"In today’s hyper-competitive business environment, employees everywhere are being asked to constantly focus on increasing performance. Too often leaders see results as an either/or choice that requires sacrifices in other areas—such as honoring core values. It doesn’t have to be that way. Think motivationally—consider how you can achieve results and promote autonomy, values, and relationships along the way. You don’t have to choose—a focus on results and relationships will create the results you want and promote the sense of well-being that employees genuinely need in order to thrive."
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Team-Building Activities for Work Empathy

Team-Building Activities for Work Empathy | Empathy | Scoop.it
A manager plans team-building activities to increase a team's effectiveness. If team members develop better listening skills, such as empathy, they can become more attuned to group needs. They can ...
Garth Sanginiti's insight:

A skill to being more socially aware is empathy.  Effective listening and walking a mile in another person's shoes can contribute to improved customer service and better working relationships in the workplace.  The article offers some good team-building activities to increase empathy within groups.

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Empathy and Leadership - Leadership Training from MindTools.com

Empathy and Leadership - Leadership Training from MindTools.com | Empathy | Scoop.it
Empathy is the ability to identify and understand another's situation, feelings, and motives. Find out why this is so important in the workplace.
Garth Sanginiti's insight:

"Indeed, empathy is valued currency. It allows us to create bonds of trust, it gives us insights into what others may be feeling or thinking; it helps us understand how or why others are reacting to situations, it sharpens our "people acumen"  and it informs our decisions."

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Sleepless nights lead to more conflict, less empathy in relationships - HealthCanal.com

Sleepless nights lead to more conflict, less empathy in relationships - HealthCanal.com | Empathy | Scoop.it
iScienceTimes.com Sleepless nights lead to more conflict, less empathy in relationships HealthCanal.com Darien, IL – A new study has emerged indicating that those in relationships who consistently experience poor sleep are more likely to engage in...
Garth Sanginiti's insight:

UC Berkley study indicates sleep problems impact relationships and a person's ability to show empathy.  "Countless studies have connected sleep illnesses with various physical consequences. This new study, conducted at the University of California, Berkeley, establishes a link between sleep loss and emotional health – specifically the degree of conflict in everyday life. Couples experienced more conflict in their relationships after less restful nights of sleep. Sleep loss also decreased the level of empathetic accuracy – meaning participants were less able to understand or interpret their partners’ feelings."

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The empathy challenge. This video is great!

The empathy challenge.  This video is great! | Empathy | Scoop.it
This funny video was shared by one of our participants at our last EQ-I 2.0 Certification Workshop.
Garth Sanginiti's insight:

Good video to remind us how effective listening can go a long way in building and sustaining relationships.  Sometimes what we think is the obvious, isn't the issue!

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Empathy in Flux, Part 2

Empathy in Flux, Part 2 | Empathy | Scoop.it
Jason De Caro recently shared this video from the Cleveland Clinic. For those who can't watch it, the video shows various individuals in a hospital setting , with captions describing the most recen...
Garth Sanginiti's insight:

Video is a great reminder that when you put yourself in someone else's shoes, you often see the world from a different perspective.  Implementing this practice in our every day lives can lead to more positive interactions and relationships.

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Empathy at Work

Empathy at Work | Empathy | Scoop.it
Practice empathy and improve your work and home life.

 

You may find this hard to believe, but I’ve never once in my life met a person whose goal it was to purposefully create a terrible user experience. Granted, that may have been the occasional outcome of some efforts, but I’m positive that was not the intention.

 

What these people may have been unintentionally leaving out was empathy. And ditching personal empathy is something that anyone who works with more than one person on a design project is susceptible to.

 

To be clear, this is not about the empathic design process; it’s about plain old empathy.


Via Edwin Rutsch, donhornsby, AlGonzalezinfo, John Michel
Garth Sanginiti's insight:

"The problem is it’s easy not to be empathetic with people. It’s easy to be self-centered and focused on the end goal rather than the end user. It takes a lot less mental and emotional effort to look at a deadline and just churn out work so you can hit it."

more...
donhornsby's curator insight, July 23, 2013 9:35 AM

(From the article): So how do you practice empathy? It’s really pretty simple. Put down your phone, your tablet, step away from your high-tech gadgets and go talk to people.

 

At work, take a dedicated 10 – 20 minute break each day and walk around. Talk to someone different. Someone you may work closely with, but don’t really know. Ask them about their family, their hobbies, their pets, their car. At least one of those will spark a conversation.

 

At home, turn off Netflix, power down the Playstation, put down your Kindle and make a family meal where you sit down together and talk. And for heaven’s sake, don’t bring your phone to the table. Whatever it is you think will happen if that phone isn’t in your hand can seriously wait.

 

Ask your spouse, your children, your parents (whatever your family mix is) how their day was. And don’t tell them how your day was unless they ask. Make it about them. Really listen to what they’re saying. Do your best to discern between issues they’re just venting about and issues that you can provide help with.

AlGonzalezinfo's curator insight, July 23, 2013 10:01 AM

Don Hornsby's insight is perfect.  I just tried this at work and it helps so much!

John Michel's curator insight, July 23, 2013 10:05 AM

So how do you practice empathy? It’s really pretty simple. Put down your phone, your tablet, step away from your high-tech gadgets and go talk to people.