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STUDY: Physician Empathy and Listening: Associations with Patient Satisfaction and Autonomy

STUDY: Physician Empathy and Listening: Associations with Patient Satisfaction and Autonomy | Empathy and HealthCare | Scoop.it

Purpose: Motivational Interviewing (MI) is used to help patients change their behaviors. We sought to determine if physician use of specific MI techniques increases patient satisfaction with the physician and perceived autonomy.

 

Conclusions: When physicians used reflective statements, patients were more likely to perceive high autonomy support. When physicians were empathic, patients were more likely to report high satisfaction with the physician. These results suggest that physician training in MI techniques could potentially improve patient perceptions and outcomes.

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Empathy and HealthCare
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Newspaper Front Page: All Sections

Newspaper Front Page: All Sections | Empathy and HealthCare | Scoop.it

Empathy And Health Care Conference http://j.mp/N98AoS

Empathy Cafe Magazine 
Front Page


Visit the individual magazines specifically for empathy and;

*   Main Page All
*   Animals
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*   Compassion

*   Compassionate Communications (NVC)

*   Curriculums
*   Education
*   Empaths

*   Empathy Quotes

*   Empathic Design - Empathy in Human-Centered Design (New!)
*   Health Care

*   Justice

*   Self-Empathy & Self-Compassion
*   Teaching - Learning
*   Work 

*   etc.


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Thanks so much.
Edwin Rutsch, Editor
http://CultureOfEmpathy.com

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The Education of Compassion - Gesundheit! Institute

The Education of Compassion - Gesundheit! Institute | Empathy and HealthCare | Scoop.it

Here is an invitation to medical students, nursing students, and all other health care students in the world to explore compassion (tender, loving, fun care) and its delivery from September, 2010 to September 2011.


The plan is to gather data so that we can collectively then create an embedded course in all the years of medical school in order to graduate compassionate beloved physicians.

Can compassion (tender, loving, fun care) become a central interest and action in your life and at all times?

The practice of medicine is the practice of compassion in the deep engagement with people and their families. One can never promise to cure; one can promise to care 100%. The compassion is equally given to self and coworkers. Compassion is the love portion of the word care in the phrase “health care delivery system.


Compassion is a conscious way of being loving to create atmospheres in human groups and ways of being with people that make comfort and ease suffering.


by Patch Adams, MD

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Designing The Ideal Healthcare Experience - Bridget Duffy

Bridget Duffy, CMO of Vocera and former Chief Patient Experience Officer at the Cleveland Clinic, shares her best tips and tricks for building a memorable and empathetic products

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How Do You Treat Teenage Depression? How to Prevent Teenage Suicide? a lot more EMPATHY

How Do You Treat Teenage Depression?  How to Prevent Teenage Suicide?   a lot more EMPATHY | Empathy and HealthCare | Scoop.it

It’s always been tough being a teenager. Name it – raging hormones, multiplying neurons, learning the ways of the world. But these days, ya’ gotta’ be kiddin’ me. Media influence, peer pressure, bullying, an overwhelming world. I say teens deserve a lot more EMPATHY...


Dr. Silverstone is the creator of EMPATHY (Empowering a Multimodal Pathway Towards Healthy Youth), a pilot program that helps decrease teen anxiety, depression, and suicide. 


by Bill White 

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Assessing Patient-Centered Care Abilities of Physicians

Assessing Patient-Centered Care Abilities of Physicians | Empathy and HealthCare | Scoop.it
Researchers at the University of Missouri School of Medicine have developed a tool to test how well a doctor delivers patient-centered care by assessing whether medical students have learned and are applying the correct behaviors.
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Should family physicians be empathetic? YES

Should family physicians be empathetic? YES | Empathy and HealthCare | Scoop.it

by Vasilis Karathanos


When we answer the question “Should family physicians be empathetic?” in the affirmative, we are saying yes to empathy as it is defined by Hojat et al, who state that the concept of empathy must be limited to its cognitive and behavioural dimensions.


They define it as “a cognitive attribute that involves the ability to understand the patient’s inner experiences and perspective and a capability to communicate this understanding.”


A POWERFUL TOOL

Empathy is a powerful tool that health professionals can use to deliver care that is adapted to an individual’s emotional, cognitive, and biological needs. Empathy also enables a patient to feel that he or she has been heard and understood. This helps to strengthen the therapeutic relationship and increases the patient’s trust in his or her physician.


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Med students learn empathy by practicing communication skills, observing doctors

Med students learn empathy by practicing communication skills, observing doctors | Empathy and HealthCare | Scoop.it
Empathy is addressed extensively, beginning in the first year of medical school at UND, said Dr. Charles Christianson, associate dean for clinical education.

Empathy is a specific clinical skill, he said. "It shows you are understanding what the person is thinking and feeling. It involves listening not only to what the patient says, but the emotions behind it ... and making empathic statements to show you understand them--or are trying to understand them.

"Something like, 'It sounds like you're really disappointed in the way your life has gone in the last three months,' opens up more conversation. Looking at it that way, empathy definitely can be taught."

Some students are naturally gifted at conveying empathy, Christianson said, "but for the bulk of people, they get better with practice."


By PAMELA KNUDSON

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Med students learn empathy by practicing communication skills,...

Med students learn empathy by practicing communication skills,... | Empathy and HealthCare | Scoop.it

By Pamela Knudson 


Empathy is addressed extensively, beginning in the first year of medical school at UND, said Dr. Charles Christianson, associate dean for clinical education.

Empathy is a specific clinical skill, he said. "It shows you are understanding what the person is thinking and feeling. It involves listening not only to what the patient says, but the emotions behind it ... and making empathic statements to show you understand them—or are trying to understand them.

"Something like, 'It sounds like you're really disappointed in the way your life has gone in the last three months,' opens up more conversation. Looking at it that way, empathy definitely can be taught."

Some students are naturally gifted at conveying empathy, Christianson said, "but for the bulk of people, they get better with practice."

Empathy wasn't part of medical curricula decades ago—it was learned by observing other physicians—but it has taken on more importance in the last 20 to 30 years, bolstered by psychology research, said Christianson, who is also a family physician.

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The Role of Empathy in Healthcare - Real Balance Global Wellness Services

The Role of Empathy in Healthcare - Real Balance Global Wellness Services | Empathy and HealthCare | Scoop.it

Empathy is a powerful communication skill that is often misunderstood and underused. Effective empathetic comunication enhances   the therapeutic effectiveness of the provider-client relationship.


Appropriate use of empathy as a communication tool facilitates the health related interview, increases the efficiency of gathering information, and honors the patient or client. It is one of the vital facillitative conditions of coaching mentioned by Dr. Arloski...


Practical Empathetic Communication

Making practical use of an otherwise esoteric concept such as empathy requires division of the concept into its simplest elements.


As outlined by Frederic Platt  key steps to effective empathy include:

  1. recognizing presence of strong feeling in the clinical setting (ie, fear, anger, grief, disappointment);
  2. pausing to imagine how the patient might be feeling;
  3. stating our perception of the patient's feeling (ie, "I can imagine that must be ..." or "It sounds like you're upset about ...");
  4. legitimizing that feeling;
  5. respecting the patient's effort to cope with the predicament; and
  6. offering support and partnership (ie, "I'm committed to work with you
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Showing Empathy Impacts Practices on Multiple Levels

Showing Empathy Impacts Practices on Multiple Levels | Empathy and HealthCare | Scoop.it

It was decades ago—1976 to be exact—when Elton John released his hit song “Sorry Seems to be the Hardest Word.” It was true then, and it still rings true today.
 
But if physicians want to take a positive step toward improving patient satisfaction, avoiding medical malpractice, and positively impacting their practice’s bottom line, they don’t have to go so far as to say, “I’m sorry.” All they have to do is show empathy.

However, that’s easier said than done...


Assessing the Problem ... 

Learning to Listen...

Bottom Line Impact...  


by Ed Rabinowitz

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KWC Graduate to Speak on a Physician's Perspective on the Uses of Empathy

KWC Graduate to Speak on a Physician's Perspective on the Uses of Empathy | Empathy and HealthCare | Scoop.it

The Kentucky Wesleyan College Ellie Magnuson Lecture Series will host Dr. James Fleming, a board certified neurologist at Nashville's Saint Thomas West Hospital and an Owensboro native, who will speak on


"The Uses of Empathy: A Physician's Perspective,"


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Instilling empathy among doctors pays off for patient care - CNN.com

Instilling empathy among doctors pays off for patient care - CNN.com | Empathy and HealthCare | Scoop.it

Clinical empathy is the ability to stand in a patient's shoes and convey the desire to help


Studies have linked empathy to better outcomes and a lower risk errors


Empathy courses are rarely required in medical training but interest is growing


Because a lack of empathy and poor communication drive many malpractice cases, a large malpractice insurer, MMIC, is urging doctors it insures to take the "Empathetics" course. Another benefit: Empathy training appears to combat physician burnout.

"Empathy training is naturally self-rewarding," said Laurie Drill-Mellum, a former emergency room doctor who is chief medical officer of the Minneapolis-based insurer. "It gives [doctors] the love back," she said, referring to the positive feedback empathic doctors receive from their patients.


By Sandra G. Boodman 

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Compassion fatigue' can damage caregivers' health

Compassion fatigue' can damage caregivers' health | Empathy and HealthCare | Scoop.it

“Compassion fatigue is rampant both nationally and right here in the metroplex,” Fein said. “Medical and mental health care professionals, emergency care workers, clergy, counselors and volunteers who work with very sick or troubled people are particularly susceptible to compassion fatigue.

“But anyone who is called upon to perform frequent acts of care, such as caring for a gravely ill or elderly loved one or doing volunteer work at a crisis center, is vulnerable.”


According to the Compassion Fatigue Awareness Project, other symptoms include:

  • Excessive blaming.
  • Bottled-up emotions.
  • Isolation from others.
  • Substance abuse.
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Here's how some hospitals are teaching doctors empathy

Here's how some hospitals are teaching doctors empathy | Empathy and HealthCare | Scoop.it
With an increased focus on patient satisfaction scores, some hospitals are training their doctors and other staff on how to be more empathetic when interacting with patients, Kelsey Dallas writes for Deseret News.

Under Medicare's Hospital Value-Based Purchasing (VBP) Program, providers are incented—through penalties and bonuses—to perform better on certain quality measures and on patient experience surveys. In fiscal year 2015, the VBP program will withhold 1.5% of payments for all hospitals and distribute incentive payments based on performance—with patient experience affecting 30% of a provider's performance score.


Five ways to provide a 'human-centered experience ...

Why physicians are more burned out and dissatisfied than ever ...

Empathy as culture: How to improve the patient experience..

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How attentive, empathetic, and caring was your physician? Greater Empathy - In Just 3 Hours?

How attentive, empathetic, and caring was your physician? Greater Empathy - In Just 3 Hours? | Empathy and HealthCare | Scoop.it

How attentive, empathetic, and caring was your physician the last time you had to go to the doctor’s office?


Or, if you’re a physician, do you ever wonder how your patients perceive you?We recently reported on a study that showed severity of cold symptoms decreased among patients treated by physicians who demonstrated high levels of empathy.


Empathy is a crucial skill when working with people who are sick or facing the diagnosis they most fear. Empathy is crucial when working with people who are sick or facing a diagnosis they fear. 


So a training program to help medical practitioners develop a greater sense of attentiveness and empathy could offer patients tremendous support and relief, no matter what they’re facing.


A study published in the Journal of General Internal Medicine, conducted by Helen Reiss, MD from Massachusetts General Hospital, investigated the effects of three 60-minute neuroscience-based empathy training sessions on physicians and their patients.



BY RUTH BUCZYNSKI

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What happens when you run out of empathy? - The Arnold P. Gold Foundation

What happens when you run out of empathy? - The Arnold P. Gold Foundation | Empathy and HealthCare | Scoop.it

by Sam Schueler, MD

I went into medicine for the opportunity and privilege to serve patients like Mr. P. However, as I gather myself outside his room, I feel frustrated, burdened, and fatigued.  I know that linguistic and cultural barriers will make every part of Mr. P’s office visit take a long time.


I know the severity and complexity of his medical problems will require much more of me in the categories of building rapport and expressing appropriate empathy than a simple...


In medical school, I didn’t experience the aforementioned frustrations with patient care.  The amount of patient encounters and overall responsibility bestowed on me during my clinical rotations never hit a critical mass at which point I ran out of natural empathy and compassion. 

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How Can Providers Elicit Patient Perspectives and Respond with Empathy?

How Can Providers Elicit Patient Perspectives and Respond with Empathy? | Empathy and HealthCare | Scoop.it
Learning Objectives: At the end of this activity, you will be able to:
  • Discuss the importance of empathy and open communication in the patient-provider relationship.
  • Demonstrate how to make empathetic statements.
  • Explain how providers can elicit patient perspectives during a visit.
  • Demonstrate techniques to engage patients in open dialogue.
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Empathy: crucial for effective healthcare

Empathy:  crucial for effective healthcare | Empathy and HealthCare | Scoop.it
Among doctors, such caring used to be called a “good bedside manner”.  And after more than a generation of specialized training focused on medical knowledge and technical acumen, the value of empathy is being re-discovered and taught as an essential skill.

It improves the experience of both patients and doctors when medical professionals express clinical empathy, according to the Kaiser Health news service.  The patient feels understood and cared about, has a better outcome and is more satisfied.  The doctor in turn gets a better rating, faces less risk of malpractice suits and experiences decreased burnout.  The whole system is benefited.

 (See “Efforts to Instill Empathy Among Doctors are Paying Dividends.”)

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Cleveland Clinic's Empathy Series Continues -- Patients: Afraid and Vulnerable - YouTube

Cleveland Clinic's Empathy Series Continues -- Patients: Afraid and Vulnerable
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Why Nice Doctors Are Better Doctors: It’s All About Empathy - US News

Why Nice Doctors Are Better Doctors:  It’s All About Empathy - US News | Empathy and HealthCare | Scoop.it


In looking at bedside manner, modern practitioners are zeroing in on empathy. 


A paper in the International Journal of Caring Sciences describes empathy as “the ‘capacity’ to share and understand another’s ‘state of mind’ or emotion” and a “powerful communication skill” that uses active listening and deepens understanding. This skill allows some doctors to fully grasp your apprehensions, concerns and the true weight of your questions when you’re in the examining room or hospital.

Your doctor’s empathy, or the ability to stand in your shoes, not only deepens the relationship between the two of you and makes you feel more satisfied with your visit, but also has measurable effects on your health.


By Elizabeth Renter

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Empathy experiment takes doctors, students out of the 'surgical theater' and into the actual theater

Empathy experiment takes doctors, students out of the 'surgical theater' and into the actual theater | Empathy and HealthCare | Scoop.it

The hypothesis: could theater inoculate soon-to-be medical providers against losing their empathy, their sanity, and prevent burnout and poor patient care?

Burnout is a major problem in health care, according to Dr. Sal Mangione, a professor of physical diagnosis at Thomas Jefferson University's Sidney Kimmel Medical College and head of the school's humanities program.


He sees a lot of soon-to-be doctors lose something along the way: their empathy, and even worse, a part of themselves..


Theater, on the otherhand, often serves as a space that embraces that ambiguity, exploring the realities of what it means to be human, and helps foster empathy through the development of characters.

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Why Nice Doctors Are Better Doctors - US News

Why Nice Doctors Are Better Doctors - US News | Empathy and HealthCare | Scoop.it

By Elizabeth Renter


It’s All About Empathy
In looking at bedside manner, modern practitioners are zeroing in on empathy. A paper in the International Journal of Caring Sciences describes empathy as “the ‘capacity’ to share and understand another’s ‘state of mind’ or emotion” and a “powerful communication skill” that uses active listening and deepens understanding. This skill allows some doctors to fully grasp your apprehensions, concerns and the true weight of your questions when you’re in the examining room or hospital.

Your doctor’s empathy, or the ability to stand in your shoes, not only deepens the relationship between the two of you and makes you feel more satisfied with your visit, but also has measurable effects on your health.

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The next revolution in health care? Empathy | Paul Rosen | TEDx

The next revolution in health care? Empathy | Paul Rosen | TEDxWilmington
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Lon Woodbury's curator insight, April 18, 12:11 AM

This concept used to be called "bedside manners" and he has a good point that medical professionals should "return" to it.  The same applies to education.  Teachers try, but it is very hard in the system we have built over the last century. to truly have that empathy based on real understanding of each student. -Lon

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How Advisors Can Improve Their Empathy Skills

How Advisors Can Improve Their Empathy Skills | Empathy and HealthCare | Scoop.it

How Advisors Can Improve Their Empathy Skills March 31, 2015 by Dan Solin PDF

Doctors are improving their empathy skills

Empathy is a cognitive attribute and not a personality trait, according to Mohammadreza Hojat, a research professor of psychiatry at Jefferson Medical College in Philadelphia. This is good news because it means you can improve your ability to empathize.


Part of the credit for the new focus on physician empathy is owed to Duke University. Duke developed a required course for its oncology fellows called “Oncotalk.” The purpose of this revolutionary course is to teach oncologists “clinical empathy,” or “the ability to stand in a patient’s shoes and to convey an understanding of the patient’s situation as well as the desire to help.”

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Learning to Listen: Why Better Health Care May Start with a Simple “How Are You?”

Learning to Listen: Why Better Health Care May Start with a Simple “How Are You?” | Empathy and HealthCare | Scoop.it
Halpern believes medical schools “need to stop un-teaching” empathy.

Most patients, of course, would prefer to receive care from a doctor with a compassionate bedside manner, but Halpern suggests that the effect of better empathic listening skills could be huge. Currently, an estimated half of all patients don’t take the medications they’re prescribed as directed.


This may result from poor communication, the patients’ lack of trust in the doctor, or reluctance to discuss embarrassing side effects, such as the sexual dysfunction that can accompany certain blood pressure medications. But drawing from her own experience in the field, Halpern says that when doctors really listen and show they care, patients are more likely to open up.


What’s more, doctors would likely benefit from being more empathetic. 


By Marica Petrey

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A heart-wrenching photo of a doctor crying went viral—here’s why

A heart-wrenching photo of a doctor crying went viral—here’s why | Empathy and HealthCare | Scoop.it

1) Humans crave raw empathy

The photographer captures a poignant moment in a stoic profession that trains doctors to remain professionally distant. The voyeuristic photo reveals the emotional reality of doctoring—and a side of physicians that people don’t usually see—while uniting us all in our common humanity.

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