Empathy and HealthCare
21.3K views | +1 today
Follow
Empathy and HealthCare
- CultureOfEmpathy.com
Curated by Edwin Rutsch
Your new post is loading...
Your new post is loading...
Scooped by Edwin Rutsch
Scoop.it!

Study: Measuring the impact of a 3D simulation experience on nursing students' cultural empathy using a modified version of the Kiersma-Chen Empathy Scale

Study: Measuring the impact of a 3D simulation experience on nursing students' cultural empathy using a modified version of the Kiersma-Chen Empathy Scale | Empathy and HealthCare | Scoop.it

To determine the effect of immersive 3D cultural simulation on nursing students' empathy towards culturally and linguistically diverse patients.


BACKGROUND:
Accelerated globalisation has seen a significant increase in cultural diversity in most regions of the world over the past forty years. Clinical encounters that do not acknowledge cultural factors contribute to adverse patient outcomes and health care inequities for culturally and linguistically diverse people. Cultural empathy is an antecedent to cultural competence. Thus, appropriate educational strategies are needed to enhance nursing students' cultural empathy and the capacity to deliver culturally competent care.


RESULTS: Students' empathy towards culturally and linguistically diverse patients significantly improved after exposure to the 3D simulation experience. The mean scores for the Perspective Taking and Valuing Affective Empathy subscales also increased significantly postsimulation.


Slideshow: From culture shock to cultural empathy to cultural competence: An innovative 3D immersive simulation experience 

http://www.keele.ac.uk/nursingandmidwifery/newsevents/seminarprogramme/seminarsarchive2014/cultural%20empathy%20Levett-Jones.pdf


more...
No comment yet.
Rescooped by Edwin Rutsch from Empathy and Compassion
Scoop.it!

Should We Train Doctors for Empathy?

Should We Train Doctors for Empathy? | Empathy and HealthCare | Scoop.it

Following a wave of research suggesting the benefits of emotionally attuned physicians, the medical field is exploring ways to cultivate empathy.

How to build empathy in medicine

...In addition, evidence suggests that physicians with higher empathy levels—meaning that they are aware of their patients’ emotional needs and respond appropriately to their concerns—experience less stress, cynicism, and burnout than those with less empathy.


... Mohammadreza Hojat, the director of Thomas Jefferson University’s Longitudinal Study of Medical Education, has shown that empathy levels tend to decrease as students go through medical school—especially during the third year, when they start to see patients—suggesting that the erosion of empathy may be more about what’s happening during training rather than the capabilities students possess upon admission.


By Jill Suttie


more...
No comment yet.
Rescooped by Edwin Rutsch from Empathy and Compassion
Scoop.it!

Doctors getting empathy training

Doctors getting empathy training | Empathy and HealthCare | Scoop.it
It’s hard to teach empathy in the classroom, yet it’s one of the foundations of the doctor-patient relationship. How well physicians can put themselves in their patients’ shoes is directly linked with patient satisfaction.

“When I was in med school, no one told me how to do that,” said Dennis Novack, professor of medicine and associate dean of medical education at Drexel University College of Medicine. “You could watch your mentors, if you were lucky. Or make mistakes.”

Numerous studies have shown patients with empathetic caregivers are more likely to stick to their doctor’s treatment plan, leading to better health results. Doctors who can better understand their patients also are more satisfied with their work. And hospitals know how important patient satisfaction is to their bottom line, now that it is a factor Medicare considers in reimbursement.


by Sheena Faherty

Image http://bit.ly/dP1O76


more...
No comment yet.
Scooped by Edwin Rutsch
Scoop.it!

Study: Physician Empathy: Definition, Components, Measurement, and Relationship to Gender and Specialty:

Study: Physician Empathy: Definition, Components, Measurement, and Relationship to Gender and Specialty: | Empathy and HealthCare | Scoop.it

OBJECTIVE: There is a dearth of empirical research on physician empathy despite its mediating role in patient-physician relationships and clinical outcomes.


This study was designed to investigate the components of physician empathy, its measurement properties, and group differences in empathy scores.


METHOD: A revised version of the Jefferson Scale of Physician Empathy (with 20 Likert-type items) was mailed to 1,007 physicians affiliated with the Jefferson Health System in the greater Philadelphia region; 704 (70%) responded. Construct validity, reliability of the empathy scale, and the differences on mean empathy scores by physicians’ gender and specialty were examined.


CONCLUSIONS: Empathy is a multidimensional concept that varies among physicians and can be measured with a psychometrically sound tool. Implications for specialty selection and career counseling are discussed.


Mohammadreza Hojat, Ph.D., 

Joseph S. Gonnella, M.D., 

Thomas J. Nasca, M.D., 

Salvatore Mangione, M.D., 

Michael Vergare, M.D., 

Michael Magee, M.D.

more...
No comment yet.
Rescooped by Edwin Rutsch from Empathy and Compassion
Scoop.it!

Empathy training for docs

Empathy training for docs | Empathy and HealthCare | Scoop.it
It's hard to teach empathy in the classroom, yet it's one of the foundations of the doctor-patient relationship. How well physicians can put themselves in their patients' shoes is directly linked with patient satisfaction.

"When I was in med school, no one told me how to do that," said Dennis Novack, professor of medicine and associate dean of medical education at Drexel University College of Medicine. "You could watch your mentors, if you were lucky. Or make mistakes."


Numerous studies have shown patients with empathetic caregivers are more likely to stick to their doctor's treatment plan, leading to better health results.

Sheena Faherty,

more...
No comment yet.
Rescooped by Edwin Rutsch from Empathy and Compassion
Scoop.it!

The Education of Compassion - Gesundheit! Institute

The Education of Compassion - Gesundheit! Institute | Empathy and HealthCare | Scoop.it

Here is an invitation to medical students, nursing students, and all other health care students in the world to explore compassion (tender, loving, fun care) and its delivery from September, 2010 to September 2011.


The plan is to gather data so that we can collectively then create an embedded course in all the years of medical school in order to graduate compassionate beloved physicians.

Can compassion (tender, loving, fun care) become a central interest and action in your life and at all times?

The practice of medicine is the practice of compassion in the deep engagement with people and their families. One can never promise to cure; one can promise to care 100%. The compassion is equally given to self and coworkers. Compassion is the love portion of the word care in the phrase “health care delivery system.


Compassion is a conscious way of being loving to create atmospheres in human groups and ways of being with people that make comfort and ease suffering.


by Patch Adams, MD

more...
No comment yet.
Scooped by Edwin Rutsch
Scoop.it!

Designing The Ideal Healthcare Experience - Bridget Duffy

Bridget Duffy, CMO of Vocera and former Chief Patient Experience Officer at the Cleveland Clinic, shares her best tips and tricks for building a memorable and empathetic products

more...
No comment yet.
Scooped by Edwin Rutsch
Scoop.it!

How Do You Treat Teenage Depression? How to Prevent Teenage Suicide? a lot more EMPATHY

How Do You Treat Teenage Depression?  How to Prevent Teenage Suicide?   a lot more EMPATHY | Empathy and HealthCare | Scoop.it

It’s always been tough being a teenager. Name it – raging hormones, multiplying neurons, learning the ways of the world. But these days, ya’ gotta’ be kiddin’ me. Media influence, peer pressure, bullying, an overwhelming world. I say teens deserve a lot more EMPATHY...


Dr. Silverstone is the creator of EMPATHY (Empowering a Multimodal Pathway Towards Healthy Youth), a pilot program that helps decrease teen anxiety, depression, and suicide. 


by Bill White 

more...
No comment yet.
Scooped by Edwin Rutsch
Scoop.it!

Assessing Patient-Centered Care Abilities of Physicians

Assessing Patient-Centered Care Abilities of Physicians | Empathy and HealthCare | Scoop.it
Researchers at the University of Missouri School of Medicine have developed a tool to test how well a doctor delivers patient-centered care by assessing whether medical students have learned and are applying the correct behaviors.
more...
No comment yet.
Rescooped by Edwin Rutsch from Empathy and Compassion
Scoop.it!

Should family physicians be empathetic? YES

Should family physicians be empathetic? YES | Empathy and HealthCare | Scoop.it

by Vasilis Karathanos


When we answer the question “Should family physicians be empathetic?” in the affirmative, we are saying yes to empathy as it is defined by Hojat et al, who state that the concept of empathy must be limited to its cognitive and behavioural dimensions.


They define it as “a cognitive attribute that involves the ability to understand the patient’s inner experiences and perspective and a capability to communicate this understanding.”


A POWERFUL TOOL

Empathy is a powerful tool that health professionals can use to deliver care that is adapted to an individual’s emotional, cognitive, and biological needs. Empathy also enables a patient to feel that he or she has been heard and understood. This helps to strengthen the therapeutic relationship and increases the patient’s trust in his or her physician.


more...
No comment yet.
Scooped by Edwin Rutsch
Scoop.it!

Med students learn empathy by practicing communication skills, observing doctors

Med students learn empathy by practicing communication skills, observing doctors | Empathy and HealthCare | Scoop.it
Empathy is addressed extensively, beginning in the first year of medical school at UND, said Dr. Charles Christianson, associate dean for clinical education.

Empathy is a specific clinical skill, he said. "It shows you are understanding what the person is thinking and feeling. It involves listening not only to what the patient says, but the emotions behind it ... and making empathic statements to show you understand them--or are trying to understand them.

"Something like, 'It sounds like you're really disappointed in the way your life has gone in the last three months,' opens up more conversation. Looking at it that way, empathy definitely can be taught."

Some students are naturally gifted at conveying empathy, Christianson said, "but for the bulk of people, they get better with practice."


By PAMELA KNUDSON

more...
No comment yet.
Rescooped by Edwin Rutsch from Empathy and Compassion
Scoop.it!

Med students learn empathy by practicing communication skills,...

Med students learn empathy by practicing communication skills,... | Empathy and HealthCare | Scoop.it

By Pamela Knudson 


Empathy is addressed extensively, beginning in the first year of medical school at UND, said Dr. Charles Christianson, associate dean for clinical education.

Empathy is a specific clinical skill, he said. "It shows you are understanding what the person is thinking and feeling. It involves listening not only to what the patient says, but the emotions behind it ... and making empathic statements to show you understand them—or are trying to understand them.

"Something like, 'It sounds like you're really disappointed in the way your life has gone in the last three months,' opens up more conversation. Looking at it that way, empathy definitely can be taught."

Some students are naturally gifted at conveying empathy, Christianson said, "but for the bulk of people, they get better with practice."

Empathy wasn't part of medical curricula decades ago—it was learned by observing other physicians—but it has taken on more importance in the last 20 to 30 years, bolstered by psychology research, said Christianson, who is also a family physician.

more...
No comment yet.
Rescooped by Edwin Rutsch from Empathy and Compassion
Scoop.it!

The Role of Empathy in Healthcare - Real Balance Global Wellness Services

The Role of Empathy in Healthcare - Real Balance Global Wellness Services | Empathy and HealthCare | Scoop.it

Empathy is a powerful communication skill that is often misunderstood and underused. Effective empathetic comunication enhances   the therapeutic effectiveness of the provider-client relationship.


Appropriate use of empathy as a communication tool facilitates the health related interview, increases the efficiency of gathering information, and honors the patient or client. It is one of the vital facillitative conditions of coaching mentioned by Dr. Arloski...


Practical Empathetic Communication

Making practical use of an otherwise esoteric concept such as empathy requires division of the concept into its simplest elements.


As outlined by Frederic Platt  key steps to effective empathy include:

  1. recognizing presence of strong feeling in the clinical setting (ie, fear, anger, grief, disappointment);
  2. pausing to imagine how the patient might be feeling;
  3. stating our perception of the patient's feeling (ie, "I can imagine that must be ..." or "It sounds like you're upset about ...");
  4. legitimizing that feeling;
  5. respecting the patient's effort to cope with the predicament; and
  6. offering support and partnership (ie, "I'm committed to work with you
more...
No comment yet.
Scooped by Edwin Rutsch
Scoop.it!

Building Empathy in Healthcare

Building Empathy in Healthcare | Empathy and HealthCare | Scoop.it
A Q&A with Dr. Helen Riess of Harvard Medical School about her efforts to nurture empathy among health care workers.


Communication in the doctor’s office is a hot topic right now. As a review by Health Affairs notes, “the quality of physician-patient interactions in primary care has been declining.

On the positive side, effective communication is a powerful—albeit underutilized—instrument in healthcare’s toolbox. It’s associated with higher patient satisfaction, better adherence to medications, lower likelihood of mistakes, and fewer malpractice cases. It even affects patient health outcomes; a review of research concluded that effective physician-patient communication improves patients’ emotional health, symptoms, physiologic responses, and pain levels.


By Kasley Killam 

more...
No comment yet.
Rescooped by Edwin Rutsch from Empathy and Compassion
Scoop.it!

Empathy training for doctors

Empathy training for doctors | Empathy and HealthCare | Scoop.it

It’s hard to teach empathy in the classroom, yet it’s one of the foundations of the doctor-patient relationship. How well physicians can put themselves in their patients’ shoes is directly linked with patient satisfaction.

“When I was in med school, no one told me how to do that,” said Dennis Novack, professor of medicine and associate dean of medical education at Drexel University College of Medicine. “You could watch your mentors, if you were lucky. Or make mistakes.”

Numerous studies have shown patients with empathetic caregivers are more likely to stick to their doctor’s treatment plan, leading to better health results.

more...
No comment yet.
Scooped by Edwin Rutsch
Scoop.it!

How does physician empathy affect patient outcomes? - The Arnold P. Gold Foundation

How does physician empathy affect patient outcomes? - The Arnold P. Gold Foundation | Empathy and HealthCare | Scoop.it
Here are five studies that demonstrate that having an empathetic physician actually improves your health.


It is not just a “nice bonus” to have a humanistic physician; it actually improves your health.  Here are five studies that demonstrate that a doctor’s empathy level is related to patient outcomes:

  1. In a study of over 700 clinical encounters with patients who had the common cold, those patients who gave their clinician a perfect empathy score reported that their colds were less severe and lasted fewer days than patients who gave their clinicians less-than-perfect empathy scores.  In addition to their self-report of feeling better, these patients also showed a higher change in  both nasal neutrophils and the cytokine, IL-8.   See study
  2. In a study of 710 cancer patients in Germany, physician empathy was positively associated with improvement in patient-reported outcomes of depression and quality of life. See study
  3. In a study of over 20,000 patients with diabetes mellitus, researchers found that patients of physicians with high empathy scores (compared with patients of physicians with moderate and low empathy scores) had a significantly lower rate of acute metabolic complications. See study
  4. In a study of almost 900 diabetic patients, researchers found that patients of physicians with high empathy scores (compared to physicians with low empathy scores) were significantly more likely to have good control of hemoglobin A1c and good LDL-C control.  See study
  5. In a study of 185 patients being treated with cognitive-behavioral therapy (CBT), therapeutic empathy had a “moderate-to-large causal effect on recovery from depression.” See study

Brandy KingEmpathy

more...
No comment yet.
Rescooped by Edwin Rutsch from Empathy and Compassion
Scoop.it!

Designing for Clinical Empathy: How can health systems use clinical empathy to support patients?

Designing for Clinical Empathy: How can health systems use clinical empathy to support patients? | Empathy and HealthCare | Scoop.it

This is the first of a series on Designing for Clinical Empathy,


An over of clinical empathy, how it can influence patient outcomes for the better and being implemented in different types of care systems.


Clinical Empathy

What this comes down to is a concept called clinical empathy, defined as “a cognitive attribute that involves an ability to understand the patient’s inner experiences and perspective and a capability to communicate this understanding.”


Clinical empathy has been linked to improved outcomes for patients with diabetes, colds, and depression. Yet many patients don’t experience it in their healthcare encounters: one study found that doctors interrupt patients within an average of 18 seconds.

To understand why, we must also empathize with doctors. In the 1950s and 60s, medical journals began spreading a concept called ‘neutral empathy,’ based on detached reasoning. They argued that truly experiencing the patient’s pain could bias decisions. In a 1963 article, “Training for Detached Concern,” 


By STEVE DANIELS

more...
No comment yet.
Rescooped by Edwin Rutsch from Empathy and Compassion
Scoop.it!

Here's how some hospitals are teaching doctors empathy

Here's how some hospitals are teaching doctors empathy | Empathy and HealthCare | Scoop.it
With an increased focus on patient satisfaction scores, some hospitals are training their doctors and other staff on how to be more empathetic when interacting with patients, Kelsey Dallas writes for Deseret News.

Under Medicare's Hospital Value-Based Purchasing (VBP) Program, providers are incented—through penalties and bonuses—to perform better on certain quality measures and on patient experience surveys. In fiscal year 2015, the VBP program will withhold 1.5% of payments for all hospitals and distribute incentive payments based on performance—with patient experience affecting 30% of a provider's performance score.


Five ways to provide a 'human-centered experience ...

Why physicians are more burned out and dissatisfied than ever ...

Empathy as culture: How to improve the patient experience..

more...
No comment yet.
Rescooped by Edwin Rutsch from Empathy and Compassion
Scoop.it!

How attentive, empathetic, and caring was your physician? Greater Empathy - In Just 3 Hours?

How attentive, empathetic, and caring was your physician? Greater Empathy - In Just 3 Hours? | Empathy and HealthCare | Scoop.it

How attentive, empathetic, and caring was your physician the last time you had to go to the doctor’s office?


Or, if you’re a physician, do you ever wonder how your patients perceive you?We recently reported on a study that showed severity of cold symptoms decreased among patients treated by physicians who demonstrated high levels of empathy.


Empathy is a crucial skill when working with people who are sick or facing the diagnosis they most fear. Empathy is crucial when working with people who are sick or facing a diagnosis they fear. 


So a training program to help medical practitioners develop a greater sense of attentiveness and empathy could offer patients tremendous support and relief, no matter what they’re facing.


A study published in the Journal of General Internal Medicine, conducted by Helen Reiss, MD from Massachusetts General Hospital, investigated the effects of three 60-minute neuroscience-based empathy training sessions on physicians and their patients.



BY RUTH BUCZYNSKI

more...
No comment yet.
Rescooped by Edwin Rutsch from Empathy and Compassion
Scoop.it!

What happens when you run out of empathy? - The Arnold P. Gold Foundation

What happens when you run out of empathy? - The Arnold P. Gold Foundation | Empathy and HealthCare | Scoop.it

by Sam Schueler, MD

I went into medicine for the opportunity and privilege to serve patients like Mr. P. However, as I gather myself outside his room, I feel frustrated, burdened, and fatigued.  I know that linguistic and cultural barriers will make every part of Mr. P’s office visit take a long time.


I know the severity and complexity of his medical problems will require much more of me in the categories of building rapport and expressing appropriate empathy than a simple...


In medical school, I didn’t experience the aforementioned frustrations with patient care.  The amount of patient encounters and overall responsibility bestowed on me during my clinical rotations never hit a critical mass at which point I ran out of natural empathy and compassion. 

more...
No comment yet.
Rescooped by Edwin Rutsch from Empathy and Compassion
Scoop.it!

How Can Providers Elicit Patient Perspectives and Respond with Empathy?

How Can Providers Elicit Patient Perspectives and Respond with Empathy? | Empathy and HealthCare | Scoop.it
Learning Objectives: At the end of this activity, you will be able to:
  • Discuss the importance of empathy and open communication in the patient-provider relationship.
  • Demonstrate how to make empathetic statements.
  • Explain how providers can elicit patient perspectives during a visit.
  • Demonstrate techniques to engage patients in open dialogue.
more...
No comment yet.
Rescooped by Edwin Rutsch from Empathy and Compassion
Scoop.it!

Empathy: crucial for effective healthcare

Empathy:  crucial for effective healthcare | Empathy and HealthCare | Scoop.it
Among doctors, such caring used to be called a “good bedside manner”.  And after more than a generation of specialized training focused on medical knowledge and technical acumen, the value of empathy is being re-discovered and taught as an essential skill.

It improves the experience of both patients and doctors when medical professionals express clinical empathy, according to the Kaiser Health news service.  The patient feels understood and cared about, has a better outcome and is more satisfied.  The doctor in turn gets a better rating, faces less risk of malpractice suits and experiences decreased burnout.  The whole system is benefited.

 (See “Efforts to Instill Empathy Among Doctors are Paying Dividends.”)

more...
No comment yet.
Scooped by Edwin Rutsch
Scoop.it!

Cleveland Clinic's Empathy Series Continues -- Patients: Afraid and Vulnerable - YouTube

Cleveland Clinic's Empathy Series Continues -- Patients: Afraid and Vulnerable
more...
No comment yet.
Rescooped by Edwin Rutsch from Empathy and Compassion
Scoop.it!

Why Nice Doctors Are Better Doctors: It’s All About Empathy - US News

Why Nice Doctors Are Better Doctors:  It’s All About Empathy - US News | Empathy and HealthCare | Scoop.it


In looking at bedside manner, modern practitioners are zeroing in on empathy. 


A paper in the International Journal of Caring Sciences describes empathy as “the ‘capacity’ to share and understand another’s ‘state of mind’ or emotion” and a “powerful communication skill” that uses active listening and deepens understanding. This skill allows some doctors to fully grasp your apprehensions, concerns and the true weight of your questions when you’re in the examining room or hospital.

Your doctor’s empathy, or the ability to stand in your shoes, not only deepens the relationship between the two of you and makes you feel more satisfied with your visit, but also has measurable effects on your health.


By Elizabeth Renter

more...
No comment yet.
Scooped by Edwin Rutsch
Scoop.it!

Empathy experiment takes doctors, students out of the 'surgical theater' and into the actual theater

Empathy experiment takes doctors, students out of the 'surgical theater' and into the actual theater | Empathy and HealthCare | Scoop.it

The hypothesis: could theater inoculate soon-to-be medical providers against losing their empathy, their sanity, and prevent burnout and poor patient care?

Burnout is a major problem in health care, according to Dr. Sal Mangione, a professor of physical diagnosis at Thomas Jefferson University's Sidney Kimmel Medical College and head of the school's humanities program.


He sees a lot of soon-to-be doctors lose something along the way: their empathy, and even worse, a part of themselves..


Theater, on the otherhand, often serves as a space that embraces that ambiguity, exploring the realities of what it means to be human, and helps foster empathy through the development of characters.

more...
No comment yet.