Empathy and HealthCare
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Empathy and HealthCare
- CultureOfEmpathy.com
Curated by Edwin Rutsch
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Study: The Relationship Between Physician Empathy and Disease Complications: An Empirical Study of Primary Care Physicians and Their Diabetic Patients in Parma, Italy

Study: The Relationship Between Physician Empathy and Disease Complications: An Empirical Study of Primary Care Physicians and Their Diabetic Patients in Parma, Italy | Empathy and HealthCare | Scoop.it
To test the hypothesis that scores of a validated measure of physician empathy are associated with clinical outcomes for patients with diabetes mellitus.


This retrospective correlational study included 20,961 patients with type 1 or type 2 diabetes mellitus from a population of 284,298 adult patients in the Local Health Authority, Parma, Italy, enrolled with one of 242 primary care physicians for the entire year of 2009.


Participating physicians' Jefferson Scale of Empathy scores were compared with occurrence of acute metabolic complications (hyperosmolar state, diabetic ketoacidosis, coma) in diabetes patients hospitalized in 2009....


These results suggest that physician empathy is significantly associated with clinical outcome for patients with diabetes mellitus and should be considered an important component of clinical competence.
 

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Brief immersion in dementia builds empathy in caregivers

Brief immersion in dementia builds empathy in caregivers | Empathy and HealthCare | Scoop.it
Using a program called Virtual Dementia Tour, nursing staff, community members and other caregivers approximate the cognitive, emotional and physiological changes associated with age-related dementia.


“Compassion is essential, but if you have empathy, too, it’s a whole different thing,” Kate Robinson, a registered nurse at the Island Nursing Home and Care Center in Deer Isle, said. And because empathy, by definition, can only be achieved by having shared the experience of dementia and its associated emotions, the facility does its best to provide the opportunity.

Using a program called Virtual Dementia Tour, nursing staff, community members and other caregivers approximate the cognitive, emotional and physiological changes associated with age-related dementia.


By Meg Haskell


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Try walking in their shoes. Physicians and Empathy.

Try walking in their shoes. Physicians and Empathy. | Empathy and HealthCare | Scoop.it
Clinical empathy is a more specific and complex construct commonly used in the realm of medical education and patient care.


Clinical empathy is structured around four different dimensions:

(1) emotive; the ability to imagine others perspectives and emotions,
(2) moral; the motivation to empathize,
(3) cognitive; the ability to identify emotions and perspectives and
(4) behavioral; the ability to convey understanding.


Over the last twenty years, the recognition of empathy as a cognitive skill that can be taught and refined (and not a personality trait)  has led to the creation and implementation of empathy curricula in undergraduate and postgraduate medical education, including some live and online courses such as VitalTalk and Empathics. This is a major step in recognizing communication and other soft skills as fundamental for caring for people.


By Daniel Cabrera

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Patients (and Insurers) to Doctors: More Empathy, Please!

Patients (and Insurers) to Doctors: More Empathy, Please! | Empathy and HealthCare | Scoop.it

If you work in a hospital, an outpatient practice owned by a hospital, or an independent practice, or if you are a member of an accountable care organization (ACO), training in how to empathically communicate with patients may be in your future.

That's because the traditional paradigm for good bedside manner—detached concern—is now being viewed by insurers, health plans, and hospital systems as being too detached, when surveys show that patients want more interpersonal connectedness with and trust in their physicians....


  • What is a patient-centered approach?
  • And what if you aren't given to displays of feeling?
  • Can you learn to express your empathy in ways that will resonate with patients?
  • If you do manage to improve your skills, given the brevity of patient visits, will you actually have time to put them into practice?


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Neil Chesanow

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Patients (and Insurers) to Doctors: More Empathy, Please!

Patients (and Insurers) to Doctors: More Empathy, Please! | Empathy and HealthCare | Scoop.it

If you work in a hospital, an outpatient practice owned by a hospital, or an independent practice, or if you are a member of an accountable care organization (ACO), training in how to empathically communicate with patients may be in your future.

That's because the traditional paradigm for good bedside manner—detached concern—is now being viewed by insurers, health plans, and hospital systems as being too detached, when surveys show that patients want more interpersonal connectedness with and trust in their physicians....


  • What is a patient-centered approach?
  • And what if you aren't given to displays of feeling?
  • Can you learn to express your empathy in ways that will resonate with patients?
  • If you do manage to improve your skills, given the brevity of patient visits, will you actually have time to put them into practice?


Let's take a look...


Neil Chesanow

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Empathetics, Inc. and Planetree Announce Strategic Partnership

Empathetics, Inc. and Planetree Announce Strategic Partnership | Empathy and HealthCare | Scoop.it

Empathetics, Inc., a leading empathy and communications training firm that offers web-­based CME/CE­-accredited courses and Planetree, an organization that partners with healthcare organizations to transform the delivery of care, announced today they have entered into a strategic partnership to bring important empathy and patient-centered training and services to the healthcare sector.

"Planetree has a strong reputation in helping hospitals and care providers develop specific criteria to deliver patient-centered care," stated Dr. Helen Riess, Founder and Chairman of Empathetics, Inc. "The combination of Planetree's patient-centered designation® process and our empathy training curriculum will enable healthcare delivery systems to access tools needed to improve the patient experience across the healthcare continuum."

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Doctors need empathy, STAT!

Doctors need empathy, STAT! | Empathy and HealthCare | Scoop.it

A recent study out of the University of Toronto videotaped session with oncologists and found that only 22% showed empathy at times when patients needed it.  

That’s too bad, not just because it’s cold and cruel – but because a large body of evidence is showing that empathy in conventional medical settings can make a big difference in patient outcomes. 

In 1997 Dr. Art Bohart and Dr. Leslie Greenberg published a book entitled “Empathy Reconsidered.” This text presented research that supported the theory that empathy in therapy room can aid in improving outcomes for individuals.


-- Makenna Berry 

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Disease, suffering, compassion and healing - YouTube

This short film explores how powerfully our compassionate caring can support the healing of patients and achieve better outcomes.

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The Healing Power of Empathy

The Healing Power of Empathy | Empathy and HealthCare | Scoop.it
"Alternative practitioners tend to express empathy, to allow for unhurried silences and to ask what meaning patients make of their pain," Johnson writes, and their clients feel better for it.


"Suffering people reflexively seek care, but in mainstream medicine, care tends to mean treatment and nothing more. Many patients who really need empathy and advice are instead given drugs and surgery."


By Gary Drevitch

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Yes, Empathy Can Be Taught!

This Compassion in Action webinar was presented by Helen Riess, MD, Director of the Empathy and Relational Science Program at Massachusetts General Hospital and Associate Professor of Psychiatry at Harvard Medical School. Dr. Riess is also the Co-Founder, Chief Scientific Officer and Chairman of Empathetics LLC, which offers scientifically based empathy education.


She has devoted her career to teaching and research on the neuroscience and art of the patient-doctor relationship

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Michael Goldstein's curator insight, September 12, 2015 1:45 PM

The Schwarz Center is a wonderful organization that supports and advocates for programs that support empathy and compassion in health care.

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Schwartz Center for Compassionate Healthcare: Kristin Neff: Self-Compassion and Psychological Well-Being

This Compassion in Action webinar was presented by Kristin Neff, PhD, Associate Professor of Human Development and Culture, Educational Psychology Department, University of Texas at Austin and Chris Germer, PhD, author of The Mindful Path to Self-Compassion.


Self-compassion involves treating ourselves kindly in times of emotional distress, just as we would a close friend we care about.


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Thought Leadership | The Schwartz Center for Compassionate Healthcare

Thought Leadership | The Schwartz Center for Compassionate Healthcare | Empathy and HealthCare | Scoop.it
The Schwartz Center brings together caregivers, patients, policymakers, educators and researchers with the goal to ensure that compassionate care is a national healthcare priority, and as such, is a fundamental element in the design of health systems, the provision of care, the measurement of outcomes, and medical education.

Building on nearly two decades of experience, the Schwartz Center is developing a body of evidence-based knowledge to advance the understanding and delivery of compassionate care. The following white papers and publications highlight the importance of compassionate healthcare, the impact of compassion on health outcomes, best practices and recommendations for creating a healthcare environment where caregivers, patients and families can benefit from compassion for themselves and each other.
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Empathize with me Doctor (2015 AMS Phoenix Annual Conference)

This video was made from the Medical Education Unit, Dept of Hygiene & Epidemiology, Medical School, University of Ioannina, Greece.

It is an invited presentation at the AMS Phoenix Project 2015 Conference, in Ontario Canada with the title "Bringing Compassion to Healthcare" in the Session Videos on Global Perception oon Caring and Compassion

The video describes the "Empathize with me Doctor" Project which is a 60-hour experiential training program, which was designed by Vassilios Kiosses PgD, PhD(c) in MedEd.

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Top physician fosters empathy in medicine

Top physician fosters empathy in medicine | Empathy and HealthCare | Scoop.it
Like Charon, Joyce both practices and teach­es the multidisciplinary study of empathy. Re­cently in class, Joyce employed a series of exer­cises intended to help students build empathy with one another.


One exercise involves build­ing a conceptual map based on what one class member perceives of another. In a different ex­ercise, students take turns holding each other’s styloid bone on the wrist, while students write in the air.

A member of his writing seminar, Sarah King ’16, found Joyce’s focus on empathy in the class­room very effective. She said, “Empathy asks a person to be in tune with what’s happening at that moment with another human or multiple humans or the self.”

King sees also how the technique might be used outside of the classroom. She said, “The focus on empathy can help doctors retain their humanness in their work ethic.”

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Should We Train Doctors for Empathy?: Why do doctors need empathy? by Jill Suttie

Should We Train Doctors for Empathy?:  Why do doctors need empathy? by Jill Suttie | Empathy and HealthCare | Scoop.it

All of us probably have similar stories of doctors who’ve been kind and caring, and others who’ve been less so, maybe even rude. While we all want great medical care, we also want doctors who listen to us and convey empathy—an understanding of our feelings and concerns, reflected in a warm demeanor. This can help us to trust and feel connected to them. But that combination can be hard to find.


A 2011 survey of 800 recently hospitalized patients found that only 53 percent of them felt that their physicians were empathic and caring.


And it’s not just in their heads: In one study where doctor-patient encounters were videotaped, researchers found that doctors often overlooked or dismissed signs of distress communicated by patients, providing empathic responses only 22 percent of the time. Other studies have found similar results.

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Restoring Empathy and Transforming Care with Your Patients

Restoring Empathy and Transforming Care with Your Patients | Empathy and HealthCare | Scoop.it
Empathy is a powerful communication skill that is often misunderstood and underused in healthcare. 


When empathy is used effectively, the relationship between the provider and patient is much more meaningful and has implications for improved quality outcomes such as:

  • A better understanding of the healthcare plan
  • A collaborative provider-patient relationship
  • Compliance with treatment modalities
  • Efficient information gathering

Join April Blankenship, Coach at the HealthStream Engagment Institute as she shares with you why empathy is one of the most vital forms of patient care and a true demonstration of compassion.

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The Empathetic Biomed: Finding Your Professional Empathy

The Empathetic Biomed: Finding Your Professional Empathy | Empathy and HealthCare | Scoop.it
Shifting from a reputation as the “fix-it” person to a personal relationship with a clinician can be vital to successful overall technology management and professional success.


To make this transition, technicians and managers must come to understand the technological needs of medical staff and patients through helpful and reliable relationships with colleagues.


The bridge to forming those relationships is empathy.

Professional empathy is centered around the rites, rituals, and values of HTM as a helping profession. Assisting clinicians and patients is a key aspect of any technician’s role. However, personality, family or cultural background, regional differences, gender, and a number of other factors can cause variations in how HTM professionals demonstrate their concern for others. Those differences can lead to misunderstandings and miscommunication if those individuals encounter others in a healthcare setting who process empathy differently than they do


.By Barbara L. Christe, PhD

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Pain, empathy and public health Amy Baxter at TEDxPeachtree

Pain, empathy and public health Amy Baxter at TEDxPeachtree

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Add Empathy, Improve Patient Experience

Add Empathy, Improve Patient Experience | Empathy and HealthCare | Scoop.it

One of the nation's leading cancer centers is breaking ground with research that aims to prove that physicians can be taught to communicate with more empathy.


Teaching Empathy
At Memorial Sloan Kettering Cancer Center, where a prognosis can be life-altering, physicians learn new phrases and communication techniques.


"We've identified different challenging communication situations and divided them into discrete modules: breaking bad news, discussing prognoses, shared decision making and so on," says Philip Bialer, MD, interim director of the Communication Skills Training and Research Laboratory at MSKCC.



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Healing Through Empathy

Healing Through Empathy | Empathy and HealthCare | Scoop.it
Dr. Adams does a great job in allowing the reader to see how empathy helps to heal and accept illness. A must read for patients and anyone working in health care.


As a physician, I know a good doctor/patient relationship is important and without empathy this is not possible.


 Silverman, MD Physicians have been known as healers long before they could provide cures for common ailments, but the art of healing is rarely found in the current era of managed care and five-minute office visits. Patients cry out for a physician who "cares," someone who will take the time to listen to their complaints.


In Healing Through Empathy, Dr. Francis Adams illustrates the vital importance of the doctor-patient relationship through seven of his patients' histories. In these life stories Dr. Adams describes the role of empathy in this vital relationship and illustrates how a physician's emotional response to his patient's illness may educate him rather than blur his thinking.


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Empathy - ENGLISH / Empathetic Listening

This video explains how empathetic listening can be used to make people think more rationally. This video is produced by PMSL and it is copyright, not to be ...
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Will doctors be more empathetic in the future?

Will doctors be more empathetic in the future? | Empathy and HealthCare | Scoop.it

New initiatives are encouraging doctors to be better listeners and more sensitive to patients.


The University of Michigan, the Cleveland Clinic and some Catholic health systems are among medical systems experimenting with techniques to encourage physicians to be more responsive, said Tim Vogus, an associate professor of management at Vanderbilt University who has researched the relationship between compassion initiatives and patient satisfaction scores.

His research found that hospitals that promote compassion -- especially with rewards -- are more likely to have higher patient satisfaction scores.

Partners HealthCare in Massachusetts and medical schools such as Duke are requiring some residents to take courses to help them be empathetic and offering training to practicing physicians. Other medical organizations encourage physicians to put personal details about patients in their medical charts so they can bond over topics like hobbies or sports teams.


By Shefali Luthra, Kaiser Health News


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Schwartz Center for Compassionate Healthcar : Stories of Compassionate Care with NPR's Robin Young

Schwartz Center for Compassionate Healthcare


NPR's Robin Young and five other amazing women shared their powerful stories and lessons of compassionate healthcare at our 12th Annual Celebration of Women in Healthcare last week at Tufts Health Plan. The following themes resonated with us:

• As hard as it is for patients to sometimes receive compassionate care, it can be equally challenging for caregivers to provide it.

• Compassionate care is not just about caring for the patient, it's about caring for the entire family.

• Compassionate care is overcoming your own prejudices and putting yourself in the patient's shoes.

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Schwartz Center for Compassionate Healthcare Webinar Series: Webinare: Yes, Empathy Can Be Taught!

Helen Reiss: The Schwartz Center for Compassionate Healthcare Webinar Series

January 14, 2014

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