Empathy and HealthCare
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Neuroscience-based Empathy Training for Clinicians | Program in Placebo Studies & the Therapeutic Encounter

Neuroscience-based Empathy Training for Clinicians | Program in Placebo Studies & the Therapeutic Encounter | Empathy and HealthCare | Scoop.it

On May 17, 2012 Helen Riess, MD, Director of the Empathy and Relational Sciences Program at Massachusetts General Hospital, presented a lecture as part of the Placebo Studies Seminar Series.

 

More about Helen Riess
http://j.mp/M5XQ7Y
 

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Helping doctors put empathy to good use - The Boston Globe

Helping doctors put empathy to good use - The Boston Globe | Empathy and HealthCare | Scoop.it

Riess, director of the Empathy and Relational Science Program in the Department of Psychiatry at Massachusetts General Hospital, and associate clinical professor of psychiatry at Harvard Medical School, recently published a study showing that explicitly teaching empathy to doctorsin- training improves their interactions with patients.


Q. It seems like everyone complains about the lack of understanding in doctors and other medical personnel.


A. Contemporary physicians are facing tremendous pressures in terms of the number of patients they're expected to see, the short amount of time in which they have to see them, the complexity of the health problems, and the increasingly burdensome documentation requirements. I firmly believe that empathy is challenged and to some extent driven down by many of the factors that are beleaguering health care today

 

More about Helen Riess
http://j.mp/M5XQ7Y

 

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Can Doctors Learn Empathy?

Can Doctors Learn Empathy? | Empathy and HealthCare | Scoop.it

Empathy, long considered an essential component of patient care, can be taught, according to a new study of doctors-in-training who learned to interrupt their patients less, maintain better eye contact and remain calm if patients became angry or...

 

Empathy has always been considered an essential component of compassionate care, and recent research has shown that its benefits go far beyond the exam room. Greater physician empathy has been associated with fewer medical errors, better patient outcomes and more satisfied patients. It also results in fewer malpractice claims and happier doctors.

 

By PAULINE W. CHEN, M.D.

 

More about Helen Riess
http://j.mp/M5XQ7Y

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Engage With Empathy, Collaboration and Communication

Engage With Empathy, Collaboration and Communication | Empathy and HealthCare | Scoop.it

To effectively engage patients and caregivers, it is critical that health care providers engage with empathy. With empathy we connect, we understand, we listen, and we communicate...

 

Empathy: With empathy we can connect, engage and empower our patients. Empathy allows us to understand what patients are experiencing. By acknowledging their emotional state and listening attentively, we can engage our patients and empower them to be proactive and in charge of their health care.

 

According to Jodi Halpern, M.D., Ph.D., author of "What is Clinical Empathy?" published in the Journal of General Internal Medicine: "The whole point of empathy is to focus attention on the patient."

 

by Barbara Ficarra

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The Surprising Health Effects of Empathy

The Surprising Health Effects of Empathy | Empathy and HealthCare | Scoop.it

The question that researchers have been asking is why do some people get stressed in one situation, but others don’t? The answer they found: empathy...

 

 What we don’t know is why some people handle stress so well while others crack? For example, tight deadlines can be stressful to some people, but invigorating to some. The question that researchers have been asking is why do some people get stressed in one situation, but others don’t? The answer they found: empathy....

 

 What Dr. Higgins found was stunning: those who undergo empathy training interacted with patients more compassion - yet their stress levels in emotionally intense encounters decreased...

 

By Andrianes Pinantoan
http://j.mp/M2yrla

 

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Art of patient satisfaction meets the science of medicine

Art of patient satisfaction meets the science of medicine | Empathy and HealthCare | Scoop.it

Hospitals are taking a new look at patient experience - and what they can do to treat patients, not just "diseases" or conditions.

 

Listening to patients not only conveys empathy, but can improve medical outcomes.

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TEDxDePaulU - Miriam Zoila Pérez - Transforming Empathy

Miriam Zoila Pérez - Blogger for Feministing, Feminist, and Radical Doula. Talks about empathy, curiosity, compassion and action.  Changing the social structures.

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Guiding Medical Students Toward Empathetic Patient Care

Guiding Medical Students Toward Empathetic Patient Care | Empathy and HealthCare | Scoop.it

Empathic engagement is the pillar of the patient-physician relationship. It is beneficial not only to the patient, but also to the physician. There is a basic human need to be understood that is fulfilled through an empathic relationship. Mutual understanding leads to empathy, the bedrock of a trusting relationship that improves compliance, thus leading to optimal patient outcomes.

 

Are medical students prepared to empathize with their future patients?

How can we determine whether students will have this important attribute?

...

By Mohammadreza Hojat, Ph.D., Research Professor in the Department of Psychiatry and Behavior at Thomas Jefferson University Jefferson Medical College and Director of the Jefferson Longitudinal Study at the Center for Research in Medical Education and Health Care
http://j.mp/MiJfI2

img: http://j.mp/MiIMWb

 

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Teach physician empathy for better patient satisfaction - FierceHealthcare

Teach physician empathy for better patient satisfaction - FierceHealthcare | Empathy and HealthCare | Scoop.it
With strong links between physician empathy and boosted patient satisfaction, hospitals are training their physicians to more empathetic.

 

"With emotional intelligence and empathy training, physicians can develop more empathetic relationships with their patients, improve their satisfaction scores and produce a cascade of positive outcomes throughout a health care system. Strong satisfaction scores will help hospitals perform well on the HCAHPS survey and earn more in reimbursements while winning a word-of-mouth reputation for quality care within their communities."

 

By Karen M. Cheung

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Alleviating compassion fatigue before it drags down productivity

Alleviating compassion fatigue before it drags down productivity | Empathy and HealthCare | Scoop.it

Long-term care employees know how to take care of others, but they don’t always know how to take care of themselves. As a result, they can end up feeling isolated, withdrawn, apathetic or even hostile to co-workers and patients. These feelings can lead to emotional outbursts, substance abuse and recurring nightmares.

 

Studies show that 25-50 percent of healthcare workers experience these symptoms. Left untreated, they can lead to clinical depression.

 

Patricia Smith - is the founder of the Compassion Fatigue Awareness Project. A recognized expert, she speaks nationwide on the issue and gives workshops and training sessions across the country. Her latest book, Compassion Satisfaction: 50 Steps to Healthy Caregiving will be available June 15. She can be reached at patricia@compassionfatigue.org.

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Empathy Leak

Empathy Leak | Empathy and HealthCare | Scoop.it

Julia Ward and her colleagues ask the questions:
Are there significant changes in empathy over time in undergraduate nursing students?

Does the extent of exposure to clinical experiences affect changes in empathy among undergraduate nursing students?

 

 

A similar study amongst medical students2 suggested several reasons for this erosion of empathy including:

- lack of strong role models
-negative attitudes from clinical faculty
-an intimidating educational environment
-perception of belittleness
-heavy educational assignment or clinical duties
- patients’ negativity

 

8 Strategies to seal the empathy leak:

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Patient Experience Summit emphasizes empathy and engagement by caregivers

Patient Experience Summit emphasizes empathy and engagement by caregivers | Empathy and HealthCare | Scoop.it

So when someone at the second day of the Patient Experience Summit asked Cleveland Clinic CEO Toby Cosgrove where in his institution he's found the greatest resistance to creating empathically engaged connections with patients, he gave a quick and candid answer.

 

"The docs," he said. "The biggest problem is the docs."....

 

It was all part of a theme conveyed by many at yesterday's gathering, the third annual Patient Experience Summit, which focused on empathy and innovation in patient care...

 

"Entering a patient's room with a positive attitude, a caregiver can choose to be present with patients, and connect with them," Lyons said. "Patients are people: interesting, complicated, wonderful people.
"Listen to them."

 

By Evelyn Theiss 

 

 Cleveland Clinic Empathy Program

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Empathy Cartoons

Empathy Cartoons | Empathy and HealthCare | Scoop.it

...Don't you see me making eye contact, striking an open posture, leaning towards you and nodding empathetically?'

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Wayland resident's new study sheds light on empathy

Wayland resident's new study sheds light on empathy | Empathy and HealthCare | Scoop.it

As the town of Wayland receives a $40,000 grant from the MetroWest Health Foundation to reduce teen dating violence, a Wayland psychiatrist’s new study has timely implications for local parents, educators and students alike.


In the study, Helen Riess asserts that empathy is a mutable trait that can be enhanced through training and awareness.


Working with a team of colleagues from Massachusetts General Hospital, Riess enrolled about 100 medical students in her study. Half of the students were randomly assigned to participate in three 60-minute “empathy training” sessions, while the others continued their standard programs

Read more: Wayland resident's new study sheds light on empathy - Wayland, MA - Wicked Local Wayland

 

More about Helen Riess
http://j.mp/M5XQ7Y
 

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A Steady Dose of Empathy

A Steady Dose of Empathy | Empathy and HealthCare | Scoop.it

Incentives and emotional intelligence training can make physicians more empathetic, leading to improved patient satisfaction and better health outcomes.


Health care organizations are well aware that patient satisfaction will be an important and growing component of the formula used by the Centers for Medicare & Medicaid Services to calculate reimbursements, as stated in the Patient Protection and Affordable Care Act.....

 

With emotional intelligence and empathy training, physicians can develop more empathetic relationships with their patients, improve satisfaction scores and produce a cascade of positive outcomes throughout a health care system, including earning...

 

 

 By Ruth Malloy and Jim Otto

 

 

 

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How Empathy Can Help Empower Patients

How Empathy Can Help Empower Patients | Empathy and HealthCare | Scoop.it
It is with empathy that we can engage and empower our patients.

 

Do you feel it is important for your doctor, nurse and other health care professionals to be empathetic towards your needs? Do they understand you? Do they listen to you, engage you and help empower you in your health care? Find out how doctors, nurses and other health clinicians can help engage and empower you.

 

Doctors and nurses are leaders in health care.
Being a great leader means having a clear vision, mission or goal. It means being committed, and knowing how to listen and communicate, but it involves much more. It's about having heart, empathy and an uplifting spirit.

 

by Barbara Ficarra

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What is Clinical Empathy?

What is Clinical Empathy? | Empathy and HealthCare | Scoop.it

Patients seek empathy from their physicians. Medical educators increasingly recognize this need. Yet in seeking to make empathy a reliable professional skill, doctors change the meaning of the term. Outside the field of medicine, empathy is a mode of understanding that specifically involves emotional resonance.

 

In contrast, leading physician educators define empathy as a form of detached cognition. In contrast, this article argues that physicians' emotional attunement greatly serves the cognitive goal of understanding patients' emotions. This has important implications for teaching empathy

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What Empathetic Medicine Looks Like: The Cleveland Clinic

What Empathetic Medicine Looks Like: The Cleveland Clinic | Empathy and HealthCare | Scoop.it

The Cleveland Clinic describes their journey from low ranking patient-care hospital to reigningchamp in the practice of empathetic medicine.

 

Everyone a caregiver.

That's the philosophy responsible for the Cleveland Clinic's transformation from an institution that ranked low in patient care surveys to one that now sits at the top of the heap. While a slew of new terms like "patient-focused" or "whole-person" have begun to be used to describe the care they provide, perhaps none were more important than our favorite: empathy.

 

By Erin Barta

 

Cleveland Clinic Empathy Program

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Deepak Chopra - Science Agrees with Religion: Compassion is Good for You

Deepak Chopra - Science Agrees with Religion: Compassion is Good for You | Empathy and HealthCare | Scoop.it

When we think of taking care of our health, most of us think of proper diet, an exercise routine, and maybe some stress-reduction. Do we ever think of compassion? Not usually.


Sometime ago, Deepak and I discussed the concept of a compassion gymnasium recognizing that one of the best ways to improve one’s mental, physical and spiritual health is through compassion. At the Center for Compassion and Altruism Research and Education at Stanford University (CCARE), which I direct, we are taking this concept seriously. Why?
Let me back up a minute and explain. There is an epidemic in the West of loneliness, isolation and depression.

 

We have created a society where competitiveness and envy are promoted, where one hears repeatedly the message that in order to be happy one must consume, purchase, increase one’s bank account, look 25 and be professionally successful at all cost, where one in every four people feels that they have no one to talk to if they are in pain or suffering, where a large number feel disconnected from those around them. ..

 

Author: James R. Doty, M.D. 

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Experts past and present say compassion is essential to health

Experts past and present say compassion is essential to health | Empathy and HealthCare | Scoop.it

For years religious folks have known about the health benefits of compassion. Now this idea is gaining acceptance from the medical community as well.

 

“If we say, [the] practice of compassion is something holy, nobody [will] listen,” said the Dalai Lama in a recent interview. “If [we] say, warm-heartedness… reduce[s] your blood pressure, your anxiety, your too much stress, [and that] your health [will] improve, then people pay attention.”

 

Someone who’s paying particularly close attention is Dr. James Doty, Director of the Center for Compassion and Altruism Research and Education at Stanford University.

 

by Eric Nelson

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Canada Values Health: “Compassion fatigue” and caregiver burnout

Canada Values Health: “Compassion fatigue” and caregiver burnout | Empathy and HealthCare | Scoop.it

Dr. Brunshaw lists 10 signs of caregiver burnout. If you recognize them in yourself or someone else, you may wish to discuss them with a professional:

1) Feeling unusually tense, irritable or agitated with others
2) Being irritable and angry towards the ill/disabled individual
3) Feeling sad, tearful or dissatisfied with life in general
4) Feeling exhausted and overwhelmed
5) Withdrawal from friends and enjoyable activities due to loss of desire and/or energy
6) Lowered immunity: getting sick more often and taking an unusually long time to recover
7) Increased need for medications and/or use of drugs or alcohol
8) Feeling out of control in attempts to manage your usual daily routine, with no sense of how to regain that control any time soon
9) Trouble sleeping and/or disturbing dreams
10) Change in appetite

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Study: Levels of empathy in undergraduate nursing students

Study: Levels of empathy in undergraduate nursing students | Empathy and HealthCare | Scoop.it

Empathy and absence of prejudice and stigma are instrumental in facilitating effective nurse–patient relations. This study assessed empathy levels and regard for specific medical conditions in undergraduate nursing students. A cross-sectional study was undertaken using paper-based versions of the Jefferson Scale of Physician Empathy (JSPE) and Medical Condition Regard Scale (MCRS), along with a brief set of demographic questions. Participants reported good empathy levels on JSPE. Attitudes towards intellectual disability, chronic pain, acute mental illness and terminal illness rated well on MCRS. Attitudes towards substance abuse, however, were lower. There were no significant differences between age groups, gender or year level of study.

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AANS Neurosurgeon – How Do We Teach Empathy?

AANS Neurosurgeon – How Do We Teach Empathy? | Empathy and HealthCare | Scoop.it

While programs and protocols may be developed, the responsibility to train residents in empathy rests primarily with neurosurgeons as mentors. Residents must be educated to educate patients as people, creating a culture of humanism, professionalism and empathy...

 

While programs and protocols may be developed, the responsibility to train residents in empathy rests primarily with neurosurgeons as mentors. Residents must be educated to educate patients as people, creating a culture of humanism, professionalism and empathy.

 

by Stacey Quintero Wolfe

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National Experts to Speak at Cleveland Clinic’s Third Annual Patient Experience Summit

National Experts to Speak at Cleveland Clinic’s Third Annual Patient Experience Summit | Empathy and HealthCare | Scoop.it

Enhancing the patient experience has been a long-term vision of Cleveland Clinic CEO and President Delos M. “Toby” Cosgrove, MD Cleveland Clinic was one of the first major academic medical centers in the country to establish an Office of Patient

Experience and appoint a Chief Experience Officer, as well as the first major academic medical center to host a summit focused solely on patient experience.

 

“Delivering high quality healthcare requires not only skilled medical expertise, but an environment that promotes healing,” Dr. Cosgrove said. “We strongly believe every dimension of patient care should be measured in order to have the greatest impact. Offering compassion, showing empathy and providing patients with the responsiveness they deserve can improve outcomes and speed recovery.”

 

Cleveland Clinic Empathy Program

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Roots of Empathy « Topical Teaching

Roots of Empathy « Topical Teaching | Empathy and HealthCare | Scoop.it

I think you'll find I'm one of the most empathic doctors around. 

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