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Empathy and Compassion
The latest news about empathy and compassion from around the world - CultureOfEmpathy.com
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3 Tips to Better Customer Interviews

3 Tips to Better Customer Interviews | Empathy and Compassion | Scoop.it

As part of my job, I validate and improve our message by conducting in-person empathy interviews. These are high-value dialogues that give our team insights.


The goal is to walk away with a better understanding of how to create the best solution for customers. If empathy interviews are part of your plan – and they should be – it’s important to set clear goals and identify questions you want to tackle. Here are some tips to help you get the most out of these exchange.


================================

 If empathy interviews are part of your plan –
and they should be – it’s important to set
clear goals and identify questions
you want to tackle.
============ 


 by Leslie Ihnot

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semberani rental's curator insight, April 10, 5:49 AM

it such a beautiful tips!

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How to spot a psychopath: A test by criminal psychologists can hit uncomfortably close to home

How to spot a psychopath: A test by criminal psychologists can hit uncomfortably close to home | Empathy and Compassion | Scoop.it

by Tom Chivers

So psychopaths often welcome their condition, and “treating” them becomes complicated. “How many psychopaths go to a psychiatrist for mental distress, unless they’re in prison? It doesn't happen,” says Hare.


The ones in prison, of course, are often required to go to “talk therapy, empathy training, or talk to the family of the victims” — but since psychopaths don’t have any empathy, it doesn’t work. “What you want to do is say, ’Look, it’s in your own self-interest to change your behaviour, otherwise you’ll stay in prison for quite a while.’ “


=========================

The ones in prison, of course, are often
required  to go to “talk therapy,

empathy training,

======

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Effort Is Not the Enemy of Compassion

Effort Is Not the Enemy of Compassion | Empathy and Compassion | Scoop.it
My time acting the part of a patient to teach medical students, and then becoming a real patient myself, taught me the nature of learning empathy.


In this sense, empathy isn't just measured by checklist item 31—voiced empathy for my situation/problem—but by every item that gauges how thoroughly my experience has been imagined.


Empathy isn't just remembering to say that must really be hard—it's figuring out how to bring difficulty into the light so it can be seen at all.


Empathy isn't just listening, it's asking the questions whose answers need to be listened to.


Empathy requires inquiry as much as imagination. Empathy requires knowing you know nothing.


Empathy means acknowledging a horizon of context that extends perpetually beyond what you can see.


Empathy means realizing no trauma has discrete edges. Trauma bleeds. Out of wounds and across boundaries. Sadness becomes a seizure.


Empathy demands another kind of porousness in response.

===========================

Empathy isn't just listening, it's asking
the questions whose answers need
to be listened to.
============ 

by LESLIE JAMISON

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An empathy revolution – connecting through conversation

An empathy revolution – connecting through conversation | Empathy and Compassion | Scoop.it

Certainly in Buddhism it’s a major focus: how can we cultivate more empathy in our lives (and for that matter more compassion and altruism)?


It’s a good question because many such virtues are in serious global decline while at the other extreme, traits like selfishness and narcissism are said to be on the rise. Clearly this does not bode well for society in terms of the impact it has on our relationships as well as our ability, even willingness, to confront and solve the massive problems we face including economic inequality, the refugee crisis and climate change.


===========================

In fact, 98 percent of people have this
ability to empathise,”
says Krznaric 
========== 

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The Most Underrated Skill for Creatives? Empathy.

The Most Underrated Skill for Creatives? Empathy. | Empathy and Compassion | Scoop.it
The entrepreneurs and creatives who make a lasting impact often aren’t the most talented, they are the most empathetic.

by Jake Cook


To organize what we heard from these interviews, we rely on a tool called an Empathy Map (You can download our Empathy Map here) to help us identify common patterns from these conversations. We write down the answers on post it notes and organize it on the map. This helps us get a birds-eye view of what users and customers want. 


The fun part is the right column, which holds all types of ideas that we never would have dreamed up had we not spoken with real people. This is where the creative breakthroughs start to sprout up and we simply focus on generating a large quantity of ideas at this stage of the process.


=====================

To organize what we heard from these
interviews, we rely on a tool called
an Empathy Map
======== 

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Discovering Empathy through International Experiences

Discovering Empathy through International Experiences | Empathy and Compassion | Scoop.it
The author discusses the importance of being pushed out of one's comfort zone in order to feel connected to a different country or community.


I believe this is one of my earliest memories of feeling empathy towards others and it greatly shaped my life. Starting in middle school and continuing through high school, I volunteered regularly in my community and largely with organizations addressing the needs of Latino migrant workers.

I immediately connected with this cause because the image of poor living conditions in Costa Rica remained with me, and I understood why many of the people we served made the tough decision to leave their homes in search of better conditions.  


==========================

I believe this is one of my earliest memories

of feeling empathy towards others and

it greatly shaped my life.
============ 



By Beth Davis

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Teaching kids to care : Parenting

Teaching kids to care : Parenting | Empathy and Compassion | Scoop.it

This column is written by Craig and Marc Kielburger, founders of Free The Children and Me to We, a social enterprise... 


The key is to tilt the balance toward compassion through your parenting. We've heard countless great stories of creative parenting, and here are eight great strategies for instilling care in children:


1. Model compassion You know that phrase your preschooler keeps repeating that you never realized you said so often? Right from birth, kids take their cues from parents — so make sure they see your best side. ...


2. Teach empathy...

3. Help starts at home...

5. Random acts of kindness...

6. See a problem, take action!...

7. Volunteer together...

8. Use their gifts...


=========================

Labeling and discussing emotions is the

first step to unlocking your child's

innate empathy 

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Psychopaths: how can you spot one?

Psychopaths: how can you spot one? | Empathy and Compassion | Scoop.it
We think of psychopaths as killers, alien, outside society. But, says the scientist who has spent his life studying them, you could have one for a colleague, a friend – or a spouse


=========================

These people lack remorse and empathy

and feel emotion only shallowly.

===========


...There are two kinds of empathy,” says James Fallon, a neuroscientistat the University of California and author of The Psychopath Inside: A Neuroscientist’s Personal Journey into the Dark Side of the Brain. “Cognitive empathy is the ability to know what other people are feeling, and emotional empathy is the kind where you feel what they’re feeling.” 

By Tom Chivers

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AN OVERVIEW OF EMPATHY BASED LEADERSHIP by George Langelett

AN OVERVIEW OF EMPATHY BASED LEADERSHIP by George Langelett | Empathy and Compassion | Scoop.it

Part 1 – The importance of incorporating empathy into one’s management practices.  


The underlying assumption of empathy-based management is that connection to other people—rather than correction—is required for professional growth and long-term motivation to occur. Therefore, during every interaction with each employee throughout each day, build on your relationships and provide the emotional support required for each person to be engaged and succeed at their jobs.


The goal is to have each employee:

 1. Be productive and enjoy their accomplishments;

 2. Grow both personally and professionally;

 3. Be successful on the job and in life;

 4. Be ethical; and

 5. Become motivated to achieve self-actualization or reach one’s potential in life.


Having employees grow, mature, and reach their potential is in the best interest of the company. Competent, capable, ethical, and committed employees will make any organization successful. And these goals become possible through incorporating empathy into your organization’s management practices. 


========================
And these goals become possible through
incorporating empathy into your
organization’s management practices
=============
George Langelett is a professor of management and economics at South Dakota State University in Brookings, 

http://www.sdstate.edu/resources/directory/directory-detail.cfm?view=detail&ci=1112


 
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Cultural Thinker and Authority on Empathy, Roman Krznaric

Cultural Thinker and Authority on Empathy, Roman Krznaric | Empathy and Compassion | Scoop.it

Speaking of empathy, the Dalai Lama has been outspoken in his belief that we need to incorporate the practice of it into our educational systems. What are your thoughts on this and what are some practical ways that we can

(1) get the public to understand empathy’s importance and

(2) actually make it a reality within classrooms?


I’ve dedicated much of the last decade to spreading the word about the importance of empathy, both as a philosophy of life and as an essential force for social change. For instance, I recently produced an animated video called The Power of Outrospection,which is specifically designed as an educational tool to get people to understand what empathy really means – especially the idea that empathy doesn’t just make you good but it is good for you too, and also that empathy is not simply about being nice to people but can be a radical tool to challenge problems such as inequality and violent conflicts. 


===========================

I’ve dedicated much of the last decade to

spreading the word about the

importance of empathy

=============

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A Little Bit of Empathy

A Little Bit of Empathy | Empathy and Compassion | Scoop.it

The debate on Autism has traditionally centred to a large degree on Empathy. At the core of understanding of the was that suffers lacked empathy - there was a substantial amount of baggage that would come along with accepting a fact like that.

The interpretation is rather crude, to a large degree inaccurate and puts narrow constraints around what empathy is, various types of empathy and how empathy may be presented. It situations where it has been demonstrated that people with autistic disorders can show very clear empathy, it is often argued that there is a difference between emotional empathy and cognitive empathy.


==============================

it is often argued that there is a difference
between emotional empathy
and cognitive empathy.
========= 

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Empathy: The Writer's Gift

Empathy: The Writer's Gift | Empathy and Compassion | Scoop.it

Empathy

  • allows us to tap into unspoken frequencies: to read subtext, recognize nuance, and imagine what it’s like to walk in another sentient being’s footsteps;
  • takes us deep into the essence of experience–real or imagined–a journey that breathes life into our stories and gives substance to our fiction;
  • pulls us outside ourselves. With the ability to sense and discern the emotions of others, we’re able to move into the vivid or murky inner worlds of our characters. And rich characterization builds a novel.


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Essentially, empathy opens us up, and while
that exposure makes us vulnerable,
it gives us an expansive view of the worlds
we know and those beyond.

============



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Permaculture Reflections: Empathy in Design

Permaculture Reflections: Empathy in Design | Empathy and Compassion | Scoop.it

Empathy is a useful design tool. I'd go so far as to say it is essential for good design. It allows us to design systems that will be more in harmony with natural processes, making them perform better with fewer external inputs.

The water-harvesting designs I have done, for instance, have greatly benefitted by observation of the land in an effort to figure out what the land needs, how it currently behaves, and how water behaves on it. Allowing space for each of these facets allows me to see what I otherwise would have overlooked.

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Day of Pink: A Lesson in Empathy

Day of Pink: A Lesson in Empathy | Empathy and Compassion | Scoop.it

This is a grass roots anti-bullying movement which has caught on with schools across the globe. What the "Day of Pink" does in my eyes is displays the good in people and promotes empathy.


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Building empathy can very well be the path

we must follow to successfully tackle the

very real issue of bullying.

=======

What the “Day of Pink” does in my eyes is displays the good in people and promotes empathy.  The students who created this movement displayed extreme empathy for another student, and that in itself should be recognized.  The fact that it has also provided a whole lot more exposure for anti-bullying is a bonus!  Bullying is certainly not an easy topic, and there is no simplistic answer to provide which will lead to its eradication.  Nevertheless, the more we discuss and debate the issue the better as it provides awareness and leads to empathy for others which may have not existed before.  I continue to believe empathy building is the path we must follow to successfully tackle the very real issue of bullying.

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You need 12 hugs every day (creates empathy and understanding)

You need 12 hugs every day (creates empathy and understanding) | Empathy and Compassion | Scoop.it

"The skin is the largest sensory organ in the body.  Physical touch, in particular hugs, are extremely beneficial physically, emotionally, mentally and spiritually for both parties involved.


 Hugging builds trust and secures a sense of safety.  It builds self-esteem, relaxes muscles and releases tension.  It boosts oxytocin and serotonin levels.  It strengthens the immune system and balances the nervous system.  


Energetically it teaches us to give and receive, showing us how love flows both ways, and the synergistic flow of energy back and forth between two people creates empathy and understanding."


 ========================

the synergistic flow of energy back and

 forth between two people creates

empathy and understanding."

===========

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Nurse’s notes: Arts help healing, promote empathy

Nurse’s notes: Arts help healing, promote empathy | Empathy and Compassion | Scoop.it
Since the time of the Neanderthals, humans have used music, song, dance and art to ward off evil spirits, provide healing energy or to motivate or extend endurance.


===========================

A health care provider’s skills of observation,

inquiry and empathy – skills essential for

compassionate medical care – are developed

by studying literature and art.

===============


The study of social sciences helps providers understand the intersection of medicine with culture and community, and how these influence a patient’s health choices, how a patient may experience illness and how medicine is practiced in different settings – for example, in rural verses urban areas.


Two of the often referred to titles to read in this area are “A Death of One’s Own” by Gerda Lerner, which explores the experience of being at the end of life, and “The Spirit Catches You and You Fall Down” by Anne Fadiman, which reflects on cultural differences and their impact on health care.

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Customers 1st: A New Twist on Storytelling: The Cleveland Clinic Empathy Series Continues

Customers 1st: A New Twist on Storytelling: The Cleveland Clinic Empathy Series Continues | Empathy and Compassion | Scoop.it
This year’s Total Customer Experience Leaders Summit (TCEL) focuses on “Return on Relationships: Factoring Empathy into the Stakeholder Equation.” Peggy L. Bieniek, 

Here are just two of the many TCEL sessions where you’ll "discover the emotional drivers that are critical in creating an effective customer story and how to factor empathy into the bigger equation to get a return on customer relationships:"

  • “Bringing Empathy into Your Organization,” Crystal Collier, CEO, Tarp Woldwide and Dan Hill, President, Sensory Logic
  • “Empathetic Marketing for Total Customer Experience,” Mark Ingwer, Ph.D., Founder, Insight Consulting Group
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Could workplaces use more empathy?

Could workplaces use more empathy? | Empathy and Compassion | Scoop.it
At a panel on Thursday, business leaders said empathy helps businesses make better products and improve their understanding of customers and colleagues.


The business world is known for its often cutthroat and competitive nature. But at a panel discussion in Arlington on Thursday, four business leaders made the case that compassion, rather than killer instinct, might be the most important quality an employee can bring to his or her job.


==============================

By incorporating empathy into the way one
does business, they said, one can
exhibit better leadership, make
better products and improve their
understanding of customers
and colleagues.
============= 


By Sarah Halzack
image http://j.mp/R0A6fK 
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Unleashing Empathy: How Teachers Transform Classrooms With Emotional Learning

Unleashing Empathy: How Teachers Transform Classrooms With Emotional Learning | Empathy and Compassion | Scoop.it

Each week, in hundreds of classrooms around the world, elementary school students sit cross-legged in a circle, surrounding a baby clad in a onesie with the word “Teacher” on the front. Over the course of a year, students learn to label the baby’s feelings and to interpret his or her actions. They learn to look beyond language to identify underlying emotions, whether joy, fear, frustration, or curiosity. In so doing, they learn to understand their own emotions and those of others...


While Turnaround makes no attempt to “teach” empathy directly, its efforts to remove the obstacles to empathy help to create the kind of environment that naturally encourages acts of empathy.

Increasingly, schools themselves are taking up the charge and working to cultivate empathy less through what they teach than by how they teach.


 ===================

Turnaround makes no attempt to
“teach” empathy directly,
its efforts to remove the
obstacles to empathy
====== 


by Lennon Flowers


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Wharton - Why Fostering a Culture of Compassion in the Workplace Matters

Wharton - Why Fostering a Culture of Compassion in the Workplace Matters | Empathy and Compassion | Scoop.it

For some employees, a typical day at the office might begin with a barrage of work-related questions from impatient colleagues who have been awaiting their arrival.


For others, it might start off with a series of cheerful greetings from co-workers, questions about how their family members are doing or perhaps an offer to grab a quick cup of coffee before the daily work deluge begins.


According to Wharton management professor Sigal Barsade, there is reason to believe that the latter scenario — which illustrates what she refers to as “companionate love” in the workplace — is not only more appealing, but also is vital to employee morale, teamwork and customer satisfaction.


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“companionate love” in the workplace —
is not only more appealing, but also
is vital to employee morale, teamwork
and customer satisfaction.

========

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Embers of Empathy artworks to be unveiled this week as part of ad campaign via GPY&R, Sydney

Embers of Empathy artworks to be unveiled this week as part of ad campaign via GPY&R, Sydney | Empathy and Compassion | Scoop.it

Artworks created from a collaboration between Australian Red Cross, GPY&R Sydney and 12 of Australia's leading and emerging artists to raise awareness about the impact of bushfires on the nation will be unveiled this week.


The campaign, 'Embers of Empathy', utilises charcoal from the 2013 bushfires in the Blue Mountains to create unique artworks that convey an emotive bushfire story, inspiring lessons for the future.

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EmpathyWorks: Strategies for Expressing Empathy by michaelgg

EmpathyWorks: Strategies for Expressing Empathy by michaelgg | Empathy and Compassion | Scoop.it

Focuses on the value and impact of empathy and related skills, particularly in health care settings. Topics will include clinician-patient communication, patient-centered care, patient activation, health behavior change and clincian-patient relationships.


"So you think you can actually teach empathy to doctors?"


This is a question I have been asked scores of times during my 30+ years as a a medical educator.  And my answer is:


============================

"Yes, it is possible to teach empathy

to clinicians, even doctors."

===============


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Is it time to petition Facebook for an “Empathize” button?

Is it time to petition Facebook for an “Empathize” button? | Empathy and Compassion | Scoop.it

Maybe it’s time, then, to petition the company for an “Empathize” button. This is what we mean, isn’t it, when we hit that button? “I feel your pain,” we want to say. “I acknowledge it.” 

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Empathy - not knowledge - holds the key

Empathy - not knowledge - holds the key | Empathy and Compassion | Scoop.it

 Dr Sajikumar, Chief Physician 

What could possibly explain when learned people become racist. I think empathy holds the key.


Typically, empathy is defined as "the unique ability of humans to imagine themselves in another's place and understand the other's feelings, desires, ideas, and actions". However, it is also an energy, which can supply us instantly with the knowledge to our consciousness, and help us deal with people in humane way. 

When we don't have empathy, we will not understand others. And, when we can't understand others, we can only judge them. Be empathetic to you as well as others. 


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When we don't have empathy,

we will not understand others

================

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Neurobiology of empathy | On Psychology and Neuroscience

Neurobiology of empathy | On Psychology and Neuroscience | Empathy and Compassion | Scoop.it
Posts about Neurobiology of empathy written by psychneuro


  Our ability to express empathy is vital for our emotional and social functioning and well-being. As humans we are evolutionarily social beings, and as many of us have come to realize – some of us the hard way – you need to show empathy in order to receive it.  


==============================

Empathy is a key characteristic in ones

capacity for attaining a healthy co-existence between one’s peers and the rest

of the world.

==========

An absence in one’s ability to express empathy, in extreme cases, can lead to the facilitation of psychopathic tendencies. What are some neurobiological structures that characterize psychopaths in their inability to show concern for others? An interesting study done at the University of Chicago last year looked at the neuronal responses for pain in criminal psychopathic individuals.

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