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Empathy and Compassion
The latest news about empathy and compassion from around the world - CultureOfEmpathy.com
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Why Empathy is Essential to a Culture of Health

Why Empathy is Essential to a Culture of Health | Empathy and Compassion | Scoop.it
Empathy is the lifeblood of any system of health—it gives us all a shared stake in being healthy and helping others to thrive as well.


Building empathy has been a critical strategy in my household of late—not only because it helps motivate them, but also because it is an important part of their social development. Lately I have been thinking about empathy on a larger scale, beyond my household, and how critical it is to building a Culture of Health.


====================

Most people don't think about empathy
as  
a key to health, but it is
profoundly important.

==========


by Tara Oakman

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Keaton Toscano's curator insight, April 14, 1:05 AM

Empathy is an important attitude to have as a teacher as well, for many reasons. You do not want your students to bring their problems into the classroom, it needs to be a safe place. You also need to empathize with the fact that you are here because you have already mastered the required material, they are trying to understand it through you. Not everyone is going to respond well to your teaching style, let alone how YOU understand the information, you'll be doing a bit of catering as a teacher, as is to be expected.

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Contagious yawning a mystery: May not be linked to empathy after all

Contagious yawning a mystery: May not be linked to empathy after all | Empathy and Compassion | Scoop.it
While previous studies have suggested a connection between contagious yawning and empathy, new research finds that contagious yawning may decrease with age and is not strongly related to variables like empathy, tiredness and energy levels.


Contagious yawning is a well-documented phenomenon that occurs only in humans and chimpanzees in response to hearing, seeing or thinking about yawning.


=============================

"The lack of association in our study between
contagious yawning and empathy suggests
that contagious yawning is not simply a

product of one's capacity for empathy,"

===============

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Designing with users: an exercise in empathy

Designing with users: an exercise in empathy | Empathy and Compassion | Scoop.it

Designing products with people, not just for them


We always try to make new products and services with users, not just for them. Again and again, we have seen that this is the best way to ground your own ideas in their needs and behaviours.


Here are a number of tools and techniques we use to do this:


1 - Workshops...

2 - In depth user interviews...

3 - Mapping existing user journeys...

4 - Observations...

5 - Low fidelity sketches...

6 - Live prototypes: ‘sketching with software'....

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Strategic Empathy: The Afghanistan Intervention Shows Why the U.S. Must Empathize with its Adversaries

Strategic Empathy: The Afghanistan Intervention Shows Why the U.S. Must Empathize with its Adversaries | Empathy and Compassion | Scoop.it

What was missing in U.S. policy-making was empathy: imagining or simulating another’s experience and perspective, in order to better understand them.


Empathy, in this sense, is rational and cognitive. Is a tool for understanding the way another person thinks, feels or perceives. It enables us to comprehend another’s mindset, driving emotions or outlook, without requiring us to share the other’s thoughts, feelings and perceptions, or, indeed, approve of them.


An empathic approach involves the assimilation of diverse information, including social, historical and psychological details, and a conscious effort to see the world through that person’s eyes. Thus, it serves the first demand of strategy: know your enemy. Crucially, empathy can help leaders anticipate how enemies and perceived allies are likely to act and react, and help avoid strategic errors.


As the theorist Robert Jervis has said:


===========================

“The ability to see the world and oneself as
others do is never easy and failures
of empathy explain a number
of foreign policy disasters." 
=========== 


...empathy, mischaracterized as purely a sentimental  impulse, has been marginalized by theoretical and practical empathy approaches to foreign policy that are dominated by rational pursuit of power and self interest.

 

Matt Waldman, Research Fellow, International Security Program
 Harvard - Belfer Center for Science and International Affairs 

http://belfercenter.ksg.harvard.edu/experts/2683/matt_waldman.html 

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Keaton Toscano's curator insight, April 14, 1:13 AM

Yet another reminder to stay human. Especially important when working with today's youth, and tomorrow's world leaders. Empathy is a timeless and invaluable ideal that needs to stretch far into the future.

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5 Reasons Why Gaming Is An Effective Way to Teach Empathy (And Other Skills)

5 Reasons Why Gaming Is An Effective Way to Teach Empathy (And Other Skills) | Empathy and Compassion | Scoop.it

How do sports and video games teach kids to be empathetic?


Video games and gaming are great motivators. Games can also be a rewarding activity for social and mental well-being. Healthy Minds Canada (HMC) has developed a prototype for a new mobile game, designed to develop empathy and improve life skills in young gamers (aged 9-16).  HMC believes that in order to promote a more understanding culture and to stop bullying, improving empathy is essential in de-stigmatizing all mental health issues and changing users’ off-line behaviour.


=============================

So what makes gaming an effective way

to teach kids how to

be empathetic?

=======


By Emily Copeland

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Ryan Burwell's curator insight, April 11, 3:02 PM

More evidence to suggest that games are powerful tools to help cultivate social-emotional skills. 

Sue Gaardboe's curator insight, April 14, 8:14 AM

A really misleading title. This article is about a game that is being developed that they HOPE will teach empathy.  I'm not convinced.

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Empathy: An Outlaw’s Weapon of Choice.

Empathy: An Outlaw’s Weapon of Choice. | Empathy and Compassion | Scoop.it

“I think we all have empathy. We may not have
enough courage to display it.”
~ Maya Angelou


Unlike sympathy, empathy has the power to add positive emotion to an alluringly negative interaction, to negate or soften its influence and impact if only on ourselves...
by Justin Kaliszewski
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Renata Hill's comment, April 9, 10:03 PM
More people need to learn the difference.
Betty Skeet's curator insight, April 10, 10:06 AM

On why is Empathy so important to encourage positive lives.

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Empathy in action: The aim of the symposium was to explore the significance of empathy

Empathy in action: The aim of the symposium was to explore the significance of empathy | Empathy and Compassion | Scoop.it

One particular emotion that film and television can elicit is empathy: the ability to share the emotions of another person, to imaginatively put yourself in their shoes.


Screen media can tap into our capacity for empathy through a variety of techniques: for example, music can express a character’s emotional state; an actor can wordlessly convey their character’s emotions through facial expressions or gestures; a screenplay may use voice-over narration to give the audience privileged access to a character’s internal thoughts; or the director may externalise a character’s emotions through their choices of lighting and camera shots (eg. handheld ‘shaky’ camera work that mimics the character’s agitated emotional state).


The significance of this empathetic relationship between the character on screen and the viewer lies in its ability to help us see the world from a perspective that may be different from our own.


=======================

 In this way, empathy provides insight and

can lead to greater understanding.
=========== 


 by Dr Fincina Hopgood

School of Culture and Communication

The University of Melbourne


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Day of Pink: A Lesson in Empathy

Day of Pink: A Lesson in Empathy | Empathy and Compassion | Scoop.it

This is a grass roots anti-bullying movement which has caught on with schools across the globe. What the "Day of Pink" does in my eyes is displays the good in people and promotes empathy.


==============

Building empathy can very well be the path

we must follow to successfully tackle the

very real issue of bullying.

=======

What the “Day of Pink” does in my eyes is displays the good in people and promotes empathy.  The students who created this movement displayed extreme empathy for another student, and that in itself should be recognized.  The fact that it has also provided a whole lot more exposure for anti-bullying is a bonus!  Bullying is certainly not an easy topic, and there is no simplistic answer to provide which will lead to its eradication.  Nevertheless, the more we discuss and debate the issue the better as it provides awareness and leads to empathy for others which may have not existed before.  I continue to believe empathy building is the path we must follow to successfully tackle the very real issue of bullying.

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You need 12 hugs every day (creates empathy and understanding)

You need 12 hugs every day (creates empathy and understanding) | Empathy and Compassion | Scoop.it

"The skin is the largest sensory organ in the body.  Physical touch, in particular hugs, are extremely beneficial physically, emotionally, mentally and spiritually for both parties involved.


 Hugging builds trust and secures a sense of safety.  It builds self-esteem, relaxes muscles and releases tension.  It boosts oxytocin and serotonin levels.  It strengthens the immune system and balances the nervous system.  


Energetically it teaches us to give and receive, showing us how love flows both ways, and the synergistic flow of energy back and forth between two people creates empathy and understanding."


 ========================

the synergistic flow of energy back and

 forth between two people creates

empathy and understanding."

===========

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Nurse’s notes: Arts help healing, promote empathy

Nurse’s notes: Arts help healing, promote empathy | Empathy and Compassion | Scoop.it
Since the time of the Neanderthals, humans have used music, song, dance and art to ward off evil spirits, provide healing energy or to motivate or extend endurance.


===========================

A health care provider’s skills of observation,

inquiry and empathy – skills essential for

compassionate medical care – are developed

by studying literature and art.

===============


The study of social sciences helps providers understand the intersection of medicine with culture and community, and how these influence a patient’s health choices, how a patient may experience illness and how medicine is practiced in different settings – for example, in rural verses urban areas.


Two of the often referred to titles to read in this area are “A Death of One’s Own” by Gerda Lerner, which explores the experience of being at the end of life, and “The Spirit Catches You and You Fall Down” by Anne Fadiman, which reflects on cultural differences and their impact on health care.

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Customers 1st: A New Twist on Storytelling: The Cleveland Clinic Empathy Series Continues

Customers 1st: A New Twist on Storytelling: The Cleveland Clinic Empathy Series Continues | Empathy and Compassion | Scoop.it
This year’s Total Customer Experience Leaders Summit (TCEL) focuses on “Return on Relationships: Factoring Empathy into the Stakeholder Equation.” Peggy L. Bieniek, 

Here are just two of the many TCEL sessions where you’ll "discover the emotional drivers that are critical in creating an effective customer story and how to factor empathy into the bigger equation to get a return on customer relationships:"

  • “Bringing Empathy into Your Organization,” Crystal Collier, CEO, Tarp Woldwide and Dan Hill, President, Sensory Logic
  • “Empathetic Marketing for Total Customer Experience,” Mark Ingwer, Ph.D., Founder, Insight Consulting Group
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Could workplaces use more empathy?

Could workplaces use more empathy? | Empathy and Compassion | Scoop.it
At a panel on Thursday, business leaders said empathy helps businesses make better products and improve their understanding of customers and colleagues.


The business world is known for its often cutthroat and competitive nature. But at a panel discussion in Arlington on Thursday, four business leaders made the case that compassion, rather than killer instinct, might be the most important quality an employee can bring to his or her job.


==============================

By incorporating empathy into the way one
does business, they said, one can
exhibit better leadership, make
better products and improve their
understanding of customers
and colleagues.
============= 


By Sarah Halzack
image http://j.mp/R0A6fK 
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Unleashing Empathy: How Teachers Transform Classrooms With Emotional Learning

Unleashing Empathy: How Teachers Transform Classrooms With Emotional Learning | Empathy and Compassion | Scoop.it

Each week, in hundreds of classrooms around the world, elementary school students sit cross-legged in a circle, surrounding a baby clad in a onesie with the word “Teacher” on the front. Over the course of a year, students learn to label the baby’s feelings and to interpret his or her actions. They learn to look beyond language to identify underlying emotions, whether joy, fear, frustration, or curiosity. In so doing, they learn to understand their own emotions and those of others...


While Turnaround makes no attempt to “teach” empathy directly, its efforts to remove the obstacles to empathy help to create the kind of environment that naturally encourages acts of empathy.

Increasingly, schools themselves are taking up the charge and working to cultivate empathy less through what they teach than by how they teach.


 ===================

Turnaround makes no attempt to
“teach” empathy directly,
its efforts to remove the
obstacles to empathy
====== 


by Lennon Flowers


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Empathy and Mindfulness

Empathy and Mindfulness | Empathy and Compassion | Scoop.it

Mindfulness practice with breath awareness, grounding and protection imagery can take only a few minutes and be very effective in bringing clarity, calm and presence.


=============================

Those of us who are highly sensitive are
called “empathic.” Although most people
can feel empathy; empathic people feel 
and sense energy more intensely.

============


by Lauren Monroe Allen

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Audio: Reclaiming Empathy — Best Practices for Engaging with Patients

Audio: Reclaiming Empathy — Best Practices for Engaging with Patients | Empathy and Compassion | Scoop.it

Featuring:

  • Helen Riess, MD, Director, Empathy and Relational Science Program, Department of Psychiatry, Massachusetts General Hospital
  • Stacie Pallotta, MPH, Senior Director, Office of Patient Experience, Cleveland Clinic
  • Martha Hayward, Lead for Public and Patient Engagement, Institute for Healthcare Improvement
Empathy is not the same thing as sympathy. In the first instance, we feel seen and truly heard; sympathy tends to maintain a distance between two people, often deliberately so. One of the best explanations of the distinction, and why empathy can be so much more powerful, is an online video narrated by human vulnerability expert Dr. Brené Brown. And then there’s the Cleveland Clinic’s video about empathy, directed at health professionals. 
=============================
Empathy is not the same thing as sympathy.
In the first instance, we feel seen and
truly heard; sympathy tends to
maintain a distance between
two people
=========
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Facial Expressions, Cultural Difference, Empathy

Facial Expressions, Cultural Difference, Empathy | Empathy and Compassion | Scoop.it
New research suggests that not only are there four basic emotions expressed through the face, but that how these emotions are interpreted depends on cultural background


========================

This study by the Glasgow team, and the

resulting Generative Facial Grammar, offers

possibilities for tools to be developed to aid

cross-cultural empathy and understanding. 

========

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Empathy Works

Empathy Works | Empathy and Compassion | Scoop.it

Focuses on the value and impact of empathy and related skills, particularly in health care settings. Topics will include clinician-patient communication, patient-centered care, patient activation, health behavior change and clincian-patient relationships.


Strategies for Expressing Empathy
"So you think you can actually teach empathy to doctors?" This is a question I have been asked scores of times during my 30+ yea...

More on the Brene Brown Empathy Video
My last post was about a brief video on expressing empathy that featured Brene Brown, PhD. You can find the video at: http://www.thersa.org/...
A Short Video on Empathy Featuring Brené Brown
Sue Raffa, PhD, a colleague at Alpert Medical School, Brown University,  recently shared a wonderful animated video on empathy with me. 

Rachel Remen, The Healer's Art, and Healing Healers
Two recent columns in the New York Times by David Bornstein highlight the work of Rachel Remen, MD, a physician, healer, educator and writer...


===================

"So you think you can actually

teach empathy to doctors?"

======== 

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April 10, 2014: Reclaiming Empathy: Best Practices for Engaging with Patients

April 10, 2014:  Reclaiming Empathy: Best Practices for Engaging with Patients | Empathy and Compassion | Scoop.it
Featuring:
  • Helen Riess, MD, 
    Director, Empathy and Relational Science Program, Department of Psychiatry, Massachusetts General Hospital
  • Stacie Pallotta, MPH, 
    Senior Director, Office of Patient Experience, Cleveland Clinic
  • Martha Hayward, 
    Lead for Public and Patient Engagement, Institute for Healthcare Improvement


Empathy is not the same thing as sympathy. In the first instance, we feel seen and truly heard; sympathy tends to maintain a distance between two people, often deliberately so. One of the best explanations of the distinction, and why empathy can be so much more powerful, is an online video narrated by human vulnerability expert Dr. Brené Brown


And then there’s the Cleveland Clinic’s video about empathy, directed at health professionals. This moving reminder of the stories behind the faces of patients that pass through health care every day has been viewed on YouTube over a million times. 


====================

Please join us for this discussion about

the value of empathy 

======



image http://bit.ly/hZGXA5

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The Fourth Wall of Empathy

The Fourth Wall of Empathy | Empathy and Compassion | Scoop.it

When Rick Raemisch, Colorado’s new Chief of Corrections, asked to spend time in solitary confinement at a prison in Cañon City, some people thought he had lost it. But Raemisch, in an effort to ignite a larger discussion about the overuse of solitary confinement, knew he needed to walk the walk..


=========

While there is no dearth of discussion these
days about the importance of empathy,
a few of the most innovative leaders are
going beyond symbolism to action:

=========


They understand that it is one thing to say you’re empathic; it is another thing to immerse yourself in a problem or situation in order to solve it.


by JOHN GERZEMA

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3 Tips to Better Customer Interviews

3 Tips to Better Customer Interviews | Empathy and Compassion | Scoop.it

As part of my job, I validate and improve our message by conducting in-person empathy interviews. These are high-value dialogues that give our team insights.


The goal is to walk away with a better understanding of how to create the best solution for customers. If empathy interviews are part of your plan – and they should be – it’s important to set clear goals and identify questions you want to tackle. Here are some tips to help you get the most out of these exchange.


================================

 If empathy interviews are part of your plan –
and they should be – it’s important to set
clear goals and identify questions
you want to tackle.
============ 


 by Leslie Ihnot

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semberani rental's curator insight, April 10, 5:49 AM

it such a beautiful tips!

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How to spot a psychopath: A test by criminal psychologists can hit uncomfortably close to home

How to spot a psychopath: A test by criminal psychologists can hit uncomfortably close to home | Empathy and Compassion | Scoop.it

by Tom Chivers

So psychopaths often welcome their condition, and “treating” them becomes complicated. “How many psychopaths go to a psychiatrist for mental distress, unless they’re in prison? It doesn't happen,” says Hare.


The ones in prison, of course, are often required to go to “talk therapy, empathy training, or talk to the family of the victims” — but since psychopaths don’t have any empathy, it doesn’t work. “What you want to do is say, ’Look, it’s in your own self-interest to change your behaviour, otherwise you’ll stay in prison for quite a while.’ “


=========================

The ones in prison, of course, are often
required  to go to “talk therapy,

empathy training,

======

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Effort Is Not the Enemy of Compassion

Effort Is Not the Enemy of Compassion | Empathy and Compassion | Scoop.it
My time acting the part of a patient to teach medical students, and then becoming a real patient myself, taught me the nature of learning empathy.


In this sense, empathy isn't just measured by checklist item 31—voiced empathy for my situation/problem—but by every item that gauges how thoroughly my experience has been imagined.


Empathy isn't just remembering to say that must really be hard—it's figuring out how to bring difficulty into the light so it can be seen at all.


Empathy isn't just listening, it's asking the questions whose answers need to be listened to.


Empathy requires inquiry as much as imagination. Empathy requires knowing you know nothing.


Empathy means acknowledging a horizon of context that extends perpetually beyond what you can see.


Empathy means realizing no trauma has discrete edges. Trauma bleeds. Out of wounds and across boundaries. Sadness becomes a seizure.


Empathy demands another kind of porousness in response.

===========================

Empathy isn't just listening, it's asking
the questions whose answers need
to be listened to.
============ 

by LESLIE JAMISON

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An empathy revolution – connecting through conversation

An empathy revolution – connecting through conversation | Empathy and Compassion | Scoop.it

Certainly in Buddhism it’s a major focus: how can we cultivate more empathy in our lives (and for that matter more compassion and altruism)?


It’s a good question because many such virtues are in serious global decline while at the other extreme, traits like selfishness and narcissism are said to be on the rise. Clearly this does not bode well for society in terms of the impact it has on our relationships as well as our ability, even willingness, to confront and solve the massive problems we face including economic inequality, the refugee crisis and climate change.


===========================

In fact, 98 percent of people have this
ability to empathise,”
says Krznaric 
========== 

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The Most Underrated Skill for Creatives? Empathy.

The Most Underrated Skill for Creatives? Empathy. | Empathy and Compassion | Scoop.it
The entrepreneurs and creatives who make a lasting impact often aren’t the most talented, they are the most empathetic.

by Jake Cook


To organize what we heard from these interviews, we rely on a tool called an Empathy Map (You can download our Empathy Map here) to help us identify common patterns from these conversations. We write down the answers on post it notes and organize it on the map. This helps us get a birds-eye view of what users and customers want. 


The fun part is the right column, which holds all types of ideas that we never would have dreamed up had we not spoken with real people. This is where the creative breakthroughs start to sprout up and we simply focus on generating a large quantity of ideas at this stage of the process.


=====================

To organize what we heard from these
interviews, we rely on a tool called
an Empathy Map
======== 

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Discovering Empathy through International Experiences

Discovering Empathy through International Experiences | Empathy and Compassion | Scoop.it
The author discusses the importance of being pushed out of one's comfort zone in order to feel connected to a different country or community.


I believe this is one of my earliest memories of feeling empathy towards others and it greatly shaped my life. Starting in middle school and continuing through high school, I volunteered regularly in my community and largely with organizations addressing the needs of Latino migrant workers.

I immediately connected with this cause because the image of poor living conditions in Costa Rica remained with me, and I understood why many of the people we served made the tough decision to leave their homes in search of better conditions.  


==========================

I believe this is one of my earliest memories

of feeling empathy towards others and

it greatly shaped my life.
============ 



By Beth Davis

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