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Empathy and Compassion
The latest news about empathy and compassion from around the world - CultureOfEmpathy.com
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Great product design? It's about empathy and delight

Great product design? It's about empathy and delight | Empathy and Compassion | Scoop.it

At Fortune Brainstorm Tech, industry executives explored what "good design" actually means and how it impacts a product's success.


“It’s always customer empathy, right?”
 

he asked the audience. “Design is really about empathy, not beauty. It’s not how it looks, it’s how it works and fits together. At the end of the day, if a customer has a good experience using your product, that’s the end criteria.”


by Andrew Nusca


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    Consumer Empathy: The New Black for Marketers?

    Consumer Empathy: The New Black for Marketers? | Empathy and Compassion | Scoop.it

    It's All About Empathy

    Paul O'Connor, Ziba Executive Creative Director, recently wrote in Fast Company: "It used to be that a successful brand conveyed authority and reliability (think General Motors or IBM); now it's all about empathy.


    Technology used to attract us through specs and features; today it has to enable an experience. Even our perception of what makes a product valuable has shifted, to the point where a brand-new sound system or a dress like the one on the magazine cover is actually less desirable than something with a strong story attached."


    by  LAURA BERNIER

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    Empathic Listening: How It Applies To Marriage - Our Peaceful Family

    Empathic Listening: How It Applies To Marriage - Our Peaceful Family | Empathy and Compassion | Scoop.it
    Empathic listening can improve your communication in many ways. Learn what empathic listening is, and how to listen with empathy in life, and your marriage.


    Do you apply empathic listening in your marriage? We have touched on paying attention to your spouse before, and this week’s post is about empathic listening.


    Have you caught yourself listening to someone (your husband/ wife) with your immediate intent being to reply, with or without empathy? I bet you have. We are also guilty of doing this.


    Over the years, we have learned to solely devote our attention to listening until the end of a statement before thinking about responding. And when we respond, we want to do it with empathy.


    By Marcus and Ashley |

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    Three Ways Leaders Can Listen with More Empathy

    Three Ways Leaders Can Listen with More Empathy | Empathy and Compassion | Scoop.it

    Study after study has shown that listening is critical to leadership effectiveness. So, why are so few leaders good at it?
     

    Too often, leaders seek to take command,
    direct conversations, talk too much, or worry
    about what they will say next in defense
    or rebuttal.
     

    The ability and willingness to listen with empathy is often what sets a leader apart.  Hearing words is not adequate; the leader truly needs to work at understanding the position and perspective of the others involved in the conversation. 


    In a recent interview, Paul Bennett, Chief Creative Officer at IDEO, advises leaders to listen more and ask the right question.  Bennett shared that “for most of my twenties I assumed that the world was more interested in me than I was in it, so I spent most of my time talking, usually in a quite uninformed way, about whatever I thought, rushing to be clever, thinking about what I was going to say to someone rather than listening to what they were saying to me.”


    by John Coleman

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    Chris Brown's curator insight, July 16, 12:38 PM

    A nice article that discusses three behaviors in empathic listening.  Each of these are areas that we should focus on to improve our connection through communications. 

    Recognize verbal and non-verbal cues.

    Process what you hear/see

    Respond thoughtfully

    Be sure to link to the article for more in depth information.  Well worth the time to read.   

    donhornsby's curator insight, July 16, 3:12 PM

    (From the article): Overall, it is important for leaders to recognize the multidimensionality of empathetic listening and engage in all forms of behaviors.  Among its benefits, empathic listening builds trust and respect, enables people to reveal their emotions–including tensions, facilitates openness of information sharing, and creates an environment that encourages collaborative problem-solving.

    Deborah Orlowski, Ph.D.'s curator insight, July 17, 9:11 AM

    Coleman suggests 3 simple ways anyone can be a more effective listener. They seem self-evident but I wonder how often we actually do them? Why not try them for yourself.  If you think you're already practicing them, check yourself to make sure you really are, not just thinking you are! 

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    Finding the Way to More Compassionate Learning

    Finding the Way to More Compassionate Learning | Empathy and Compassion | Scoop.it

    By Melanie Holland
    “If you want others to be happy, practice compassion; if you want to be happy yourself, practice compassion.” The Dalai Lama


    In July, CEI is hosting a seminar at the NAESP Annual Conference, with a panel of educators and also Mark Weiss of Operation Respect (see paragraph 5 below). In discussing our plans, one of our colleagues suggested that to understood more about how to teach others about compassion, we consider the work of Paul Gilbert. Gilbert referenced the above Dalai Lama statement in an introduction to his model of compassion focused therapy.


    The model is based on the premise that leaders best instill the trait of compassion in their students by consistently demonstrating compassion.  

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    Can Self-Compassion Overcome Procrastination?

    Can Self-Compassion Overcome Procrastination? | Empathy and Compassion | Scoop.it
    Putting something off can trigger a downward negative spiral. But a recent study suggests that being kind to yourself can help you achieve your goals.


    Low self-compassion, high stress


    Fuschia M. Sirois of Bishop’s University in Canada examined whether self-compassion—kindness and understanding toward one’s self in response to pain or failure
    — could be related to procrastination and the stress and suffering that procrastination causes.


    By Linda Graham 

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    7 Practices to Start Living With Compassion: Change Your Outlook to Life | Peace Quarters

    7 Practices to Start Living With Compassion: Change Your Outlook to Life | Peace Quarters | Empathy and Compassion | Scoop.it

    We tend to waste half of our lives living them in meaningless ways, losing their purpose. Having our stay in this world set on a timer, we often pass time rather than living it. Why not be compassionate and cherish the blessings we have in this world? 

    Be Fully Present in your Life...
    Be Glad of Your Presence...
    Inquire...
    Be Grateful...
    Be Human...
    Silence is Definitely a Virtue...
    Meditate...

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    Realizing Empathy, Part 1: Art

    Realizing Empathy, Part 1: Art | Empathy and Compassion | Scoop.it
    Empathy is a curious, human capacity that pervades the worlds of both art and design. In this article, the first of a three-part series, author Seung Chan Lim (Slim) explores the direct relationship between making art and realizing empathy.
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    Summer Reading on Empathy

    My students get tired of hearing me saying that lawyering is all about empathy.


    (See, at least I understand my students’ feelings!) A lawyer cannot practice effectively without understanding their clients’ situations from their clients’ points of view, recognizing their clients’ emotions to the extent they play a role in their legal decision making, identifying what having a lawyer and utilizing the legal system means to them, and knowing what their clients’ visions of a successful outcome is.



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    Designing with Empathy

    Every decision we make affects the way real people experience our products. We've all heard the rallying cry for user-centered design, but even those of us who…


    by Aaron Gustafson
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    CFT: Focusing on Compassion In Next Generation CBT

    CFT:  Focusing on Compassion In Next Generation CBT | Empathy and Compassion | Scoop.it

    Compassion Focused Therapy offers therapists new options

    Compassion is currently being studied and used as an evidence based ingredient in effective psychotherapy more than ever before.


    This might not seem surprising, given that practicing compassion has been at the center of emotional healing in global wisdom traditions for at least 2,600 years. Empathy and emotional validation have been identified as some of the most important components of psychotherapy effectiveness for decades.


    However, compassion, as a process in itself, has only recently come to be seen as a core focus of psychotherapeutic work. A growing body of research continues to demonstrate how cultivating our compassionate minds can help us to alleviate and prevent a range of psychological problems, including anxiety and shame (Tirch and Gilbert, 2014).


    Rather than being a soft option, the deliberate activation of our compassion system can generate the courage and psychological flexibility we need to face life's challenges, and step forward into lives of meaning, purpose and vitality.


     by Dennis Tirch, Ph.D in Practice Compassion

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    Dr. Dan Siegel - On The Basis of Empathy - Mirror Neurons

    Culture of Empathy Builder: Daniel Siegel 

    http://j.mp/XdX9RE

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    The Absence of Empathy: Mass Movements and the Tea Party

    The Absence of Empathy: Mass Movements and the Tea Party | Empathy and Compassion | Scoop.it

    Empathy, alone stands apart from the continuous traffic between good and evil proceeding within us.” Eric Hoffer


    The problem with mass movements is that they often breed a near religious devotion and fervor in their leaders and followers. 


    The resulting sense of messianic purpose breeds a corresponding lack of compassion, empathy and even hatred toward others who do not agree with them, or who they blame for the ills of the world.


    by Padre Steve

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    Exploring Empathy - The Feast on Good Dinner

    Exploring Empathy - The Feast on Good Dinner | Empathy and Compassion | Scoop.it

    Exploring Empathy


    The world’s a tough place, but we’re all in it together. This month we’re exploring the power — and challenge — of empathy, by asking how we can embrace this emotion in our work to change the world.


    We’ve made a lot of progress getting along with each other, but there’s still lots to do. Even as technology connects us, we’re retreating more and more into our own silos of opinion and beliefs. And as we all know, a house divided does not stand.



    An exercise in empathy

    http://julianguyen.org/an-exercise-in-empathy/
    During the Winter term, I went to a feast event in Toronto on empathy which was hosted by ThoughtWorker @melgorka. At the event, we talked about empathy and how it important it is in the tech industry and others. The most memorable exercise involved listing the bad qualities of people you despise and reasoning about them. 


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    Study: Empathy in narcissistic personality disorder: From clinical and empirical perspectives.

    Study: Empathy in narcissistic personality disorder: From clinical and empirical perspectives. | Empathy and Compassion | Scoop.it

    Ultimately, by recognizing the multifaceted relationship between empathy and narcissism, and moving away from an all or nothing belief that those with NPD simply lack empathy, therapists may better understand narcissistic patients’ behavior and motivational structure. 


    By Baskin-Sommers, Arielle; Krusemark, Elizabeth; Ronningstam, Elsa

    img http-bit.ly-yYTzGr  

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    Can Narcissists Be Moved to Show Empathy?

    Can Narcissists Be Moved to Show Empathy? | Empathy and Compassion | Scoop.it

    Researchers at the University of Surrey and the University of Southampton have investigated whether narcissists can elicit empathy for another person’s suffering.


    It has been well documented that narcissists lack empathy, but why is that the case, and do they have the capacity to change that behavior? The research is published in Personality and Social Psychology Bulletin.


    Characterizing narcissism

    When we think of narcissism most of us can all think of a colleague, friend, or former significant other that would fit the description; “A bit full of themselves, self-centered, and don’t seem too concerned about the effects they have on other people,” says lead researcher, Erica Hepper.
    This lack of empathy has a detrimental effect
    on interpersonal relationships,
    social bonding  and
    prosocial behavior.


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    How apathy blocks empathy

    How apathy blocks empathy | Empathy and Compassion | Scoop.it
    Apathy blocks an individual's ability to help another person or empathise with them

    Empathy is vital for cooperation and friendship. Without empathy there would be no humanity, just a world of disparate individuals without the social glue to hold them together. Empathy is the experience of understanding another person’s perspective – you place yourself in their shoes and feel what they are feeling.


    When we empathise we not only mirror the distress of the other person, but are moved to respond in helping ways. In other words, empathy helps us take care of one another.


    by Jane McGregor
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    Chris Brown's curator insight, July 16, 12:46 PM

    No one is empathic all of the time... Apathy is a blocker of empathy.  This is an article that nicely discusses the two terms and how they interrelate.

     

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    Engineering Empathy - Center for Educational Improvement

    Engineering Empathy - Center for Educational Improvement | Empathy and Compassion | Scoop.it

    Educators at every level of schooling—from Pre-K to Higher Education—benefit from including lessons that either incorporate or revolve around the concept and practice of empathy.


    Empathy is frequently posited as one step “past” sympathy—you not only can acknowledge the emotions of another person, but you can step into their shoes to the degree that you can feel the emotions they are feeling.


    The inclusion of empathy in education is infrequent, and when it is included, it is targeted to liberal arts subjects like history or social sciences.


    Empathy is almost never incorporated into STEM-related programs or career paths, especially in higher education. With this in mind, the advice given by David Kelley to the 2014 Class of Engineering at Dartmouth at their graduation ceremony seemed to come from left field…“Empathize.”


    By Melanie Holland, CEI Intern

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    Designing Empathy Based Organizations

    Designing Empathy Based Organizations | Empathy and Compassion | Scoop.it

    Tuesday Afternoons
    October 22, 29 & November 5, 12, 19
    3:15p – 5:15p
    d.reserve
    1 Unit, GSBGEN 555, Pass/Fail


    Organizations are often designed for efficiency or optimization of workflow, not for user empathy. How do you design for both?


    This pop-up class is geared toward the design (or redesign) for empathy-based organizations. It will teach early-stage leaders about the three basic levers they have for organizational design/re-design: organizational culture, organizational structure (informal and formal), and organizational routines. 


    Emphasis will be placed on how to align these levers to facilitate communication and to structure workflows for empathy-based organizations. 


    Teaching Team

    Chris Flink, IDEO and d.school  http://dschool.stanford.edu/bio/chris-flink/

    Justin Ferrell, d.school http://dschool.stanford.edu/bio/justin-ferrell/

    Mike Volpi, GSB and Index Ventures  https://www.linkedin.com/in/mavolpi

    Sarah Soule, GSB http://www.gsb.stanford.edu/faculty-research/faculty/sarah-soul


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    Realizing Empathy, Part 2: Praxis

    Realizing Empathy, Part 2: Praxis | Empathy and Compassion | Scoop.it
    Empathy is a curious, human capacity that pervades the worlds of both art and design. In part two of Seung Chan Lim (Slim)'s three-part series, we explore how we, as designers, can realize empathy.
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    Parents Who Lack Empathy and have High Expectations Often Punish Children with Learning Disabilities: Study

    Parents Who Lack Empathy and have High Expectations Often Punish Children with Learning Disabilities: Study | Empathy and Compassion | Scoop.it

    Parent’s lack of empathy and unrealistic expectation influences risk of physical abuse in children with developmental disorders, according to a study. 


    "We also saw that parents don't empathize toward their child's needs as much as parents of typically developing children,


    which suggests that these parents may not understand the needs or feelings of their children," she adds.


    By Vanishree Bhatt


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    The Ashoka Community's curator insight, July 16, 12:37 PM

    Empathy is not only important for children, but for parents as well. As this study points out, being able to empathize with your children, especially if they have learning disabilities, can help prevent undue suffering and unrealistic expectations for both parties.

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    Teaching Kids about Love and Empathy

    Teaching Kids about Love and Empathy | Empathy and Compassion | Scoop.it
    Teaching children about love and empathy is important to raise them as good human beings. Here is how you can teach your kids about love and empathy and enhance their emotional intelligence.

    Love and empathy are prewired to humans from their birth to some extent. It is when you try to understand someone’s feelings from his or her eyes, and then wish to give him or her helping hand. Young babies are found to cry when other babies cry, that is a sign of natural empathy, but they need to learn to be loving and empathetic while they grow up to be a better human being.Every parent wants his or her child to be kind, generous, and empathetic. 
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    Self-reported empathy and neural activity during action imitation and observation in schizophrenia

    Self-reported empathy and neural activity during action imitation and observation in schizophrenia | Empathy and Compassion | Scoop.it

     This study investigated neural activity during imitation and observation of finger movements and facial expressions in schizophrenia, and their correlates with self–reported empathy.


    The findings suggest that patients show a disjunction between automatic neural responses to low level social cues and higher level, integrative social cognitive processes involved in self–perceived empathy.

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    Compassion Focused Therapy for Anger with Prof Russell Kolt

    Compassion Focused Therapy for Anger with Prof Russell Kolt | Empathy and Compassion | Scoop.it
    Author of 'The Compassionate Mind Approach to Managing Your Angerand co-author (with Thubten Chodron) of 'Living with an Open Heart: Cultivating Compassion in Everyday Lifewith Prof Russell Kolts
     
    We are delighted to present this experiential workshop with international psychologist Prof Russell Kolts, who is an expert on the use of compassion for managing anger

    This hybrid-style workshop will allow participants to explore the True Strength group program from the inside-out.

    Culture of Empathy Builder Page:  Russell Kolts
    http://cultureofempathy.com/References/Experts/others/Russell-Kolts.htm 

     
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    The Good and Evil Angels - William Blake - Wikimedia Commons

    The Good and Evil Angels - William Blake  - Wikimedia Commons | Empathy and Compassion | Scoop.it

    Empathy, alone stands apart from
    the continuous traffic between
    good and evil proceeding
    within us.
    Eric Hoffer



    Image:

    The Good and Evil Angels
    William Blake
    Wikimedia Commons


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