Empathetic leaders share an intuitive sense for what’s going on in the world that helps them identify new opportunities faster than their competitors. They get people to care about their vision by making it a shared vision.
They start by tapping into the psychology of their target audience, seeking their feedback, and scanning for changes in thought or behavior.
When you go a step beyond just hearing words to actively listening to customers, suppliers and employees, your firm will gain a gigantic advantage in creating products that will be in demand.
by Beth Kuhel