Ernest Hemingway’s famous 6-word story immediately puts the reader in the (tiny) shoes of someone else, forcing them to empathise. Indeed according to a new piece of research, well-written fiction has the unique effect of being able to boost the empathy skills of readers in their daily lives. Why is this important? Because business is suddenly taking empathy seriously. But this new KPI will only become valued if people work out ways to measure and improve it. (And before we proclaim a new age of business, leaders are generally short on empathy, according to recent research).