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Empathy and Compassion
The Empathy Movement Magazine: The latest news about empathy and compassion from around the world - CultureOfEmpathy.com
Curated by Edwin Rutsch
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The Big E Word in Customer Service - Business 2 Community

The Big E Word in Customer Service - Business 2 Community | Empathy and Compassion | Scoop.it

When speaking with managers in the customer service industry, this comment is often repeated – “I just wish I could get my people to show more empathy towards to the customer.” 


Empathy – The big E word in customer service. One’s ability to sincerely interject this trait in customer service is critical. It’s important to properly express empathy when customers are upset or angry with your company’s products or services.


=======================

Let’s look at a few ways to

express empathy.

================


How Would I Feel?...

What Would I Expect? ...

Do I Trust You? ...

Are You Listening? ...

Edwin Rutsch's insight:

How Would I Feel? -

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Do Video Games Make Teens More Violent? Here's What a New Study Says

Do Video Games Make Teens More Violent? Here's What a New Study Says | Empathy and Compassion | Scoop.it

Blowing off heads and emptying magazines into snarling hell-beasts might be one of American teenagers' biggest virtual past times, but the researchers believe that too much violence in video games (more than three hours per day) might impede the development of empathy.


A sample of 100 students ages 13-14 found that while those who played less were unaffected, the three-hour-a-day mark was the point at which a noticeable delay in learning "empathy, trust, and concern for others" emerged.


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the three-hour-a-day mark was the point

at which a noticeable delay in

learning "empathy, trust, and

concern for others" emerged.

================


 By Tom McKay  

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Eli Levine's curator insight, February 13, 2014 1:43 PM

Interesting.

 

Granted, that's a lot of time.

 

But I wonder, if these results can be replicated.

 

Very interesting, if accurate.

 

Think about it.

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The Neurobiology of “We”. Relationship is the flow of energy and information between people

The Neurobiology of “We”. Relationship is the flow of energy and information between people | Empathy and Compassion | Scoop.it

The Neurobiology of “We”. Relationship is the flow of energy and information between people, essential in our development.
"The study of neuroplasticity is changing the way scientists think about the...

 

“Relationship is key,” he emphasizes. “When we work with relationship, we work with brain structure. Relationship stimulates us and is essential in our development. People rarely mention relationship in brain studies, but it provides vital input to the brain.


==========================

Relationship stimulates us and is

essential in our development.

People rarely mention relationship

in brain studies, but it provides

vital input to the brain.

===============


Every form of psychotherapy that works, works because it creates healthier brain function and structure.… In approaching our lives, we can ask where do we experience the chaos or rigidity that reveal where integration is impaired.


We can then use the focus of our attention to integrate both our brain and our relationships. Ultimately we can learn to be open in an authentic way to others, and to ourselves.


The outcome of such an integrative presence is not only a sense of deep well-being and compassion for ourselves and others, but also an opening of the doors of awareness to a sense of the interdependence of everything. ‘We’ are indeed a part of an interconnected whole.””


by Patty de Llosa

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Ruth Obadia's curator insight, October 7, 2013 6:04 AM


“We is what me is!”

Eli Levine's curator insight, February 12, 2014 11:34 PM

The network of "I" is connected to the network that is "us" in an upward gradient.

 

There can be no full "I" without "we", because all humans have to be socialized, like any other social animal, in order to develop fully as individual human beings.

 

We are all connected to one another and the environment to form one web on this planet.  It affects us and we affect it, sometimes for good, sometimes for bad, depending upon what we do to it consciously and subconsciously.

 

Why listen to the individualists who have absolutely no sense or desire to connect with the other that is around them and that has helped form them as individuals, psychologically, physically and socially?

 

They are not in touch with the actual world, and are probably just of a pathological mindset that, I think, needs to be treated as a disease by our society.

 

We are all one.

 

What you do effects all those who are around you and are connected to you.

 

And, most importantly, what you do to them/it is the same thing that you do to yourself, as an individual.

 

Think about it.

 

Libertarians.

 

Conservatives.

 

Think about it.

LUZ DEL MAR's curator insight, August 25, 2014 8:57 PM

mente - cerebro- relaciones

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Growing Empathy : Academic Empathy - my interview with Carl Gombrich

Growing Empathy : Academic Empathy - my interview with Carl Gombrich | Empathy and Compassion | Scoop.it

In December of 2013, Mr. Carl Gombrich wrote an essay, “Academic Empathy; A concept bearing in mind?” I was very excited when I saw this article, here was another person talking about how we can use empathy to make our lives better! In his case, he was talking about how to use it to improve academic thinking and spur growth . I asked him to share his thoughts on empathy with me, so I could then share them with you.

 

=======================
Academic Empathy, as Carl defines it,
is being interested in what someone else
is studying – to pursue a discipline on
the other side of a boundary.
 
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Here’s a taste of what we talked about. I hope you’ll find this interesting and perhaps you’ll check out his essay too.
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More experiences make people less empathetic to the inexperienced, study finds

More experiences make people less empathetic to the inexperienced, study finds | Empathy and Compassion | Scoop.it
(Medical Xpress)—Children may actually be right when they lament that their parents don't understand their problems.


"The big take-away from our research is just because at one time you went to your first concert or had your first heartbreak doesn't mean you'll know how someone else will experience their first concert or heartbreak," said Troy Campbell, author of the study and a Ph.D. student at Fuqua. "For instance, parents don't understand what it's like to be a teenager, because they don't feel the things teenagers feel anymore."


============================

Empathy is hard to begin with,

and too much experience can

make it even harder.

============

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Do teens lack empathy?

Do teens lack empathy? | Empathy and Compassion | Scoop.it

=================

While teens are sometimes dismissed as

lacking empathy due to their stage of

development, they can learn

to empathize with others.

==========


Teens appear to have a generally whiny reputation these days. Some call them overindulged. Others say they lack empathy and expect others to do things for them. Always, the parent takes the blame. While teens are under different stressors today, it is still important to build empathy.

 

It's easy for teens to get wrapped up in their own lives and emotions. In fact, the teen years can be characterized by door slamming, yelling, eye rolling and other acts of insensitivity. 

Edwin Rutsch's insight:

They talk about ways of nurturing empathy


1. Discuss emotions
2.  Write it out - writing out their feelings in journals helps.
3.  Model It - model the listening 
4.  Help others  - with service event



  

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SFU Showcase: Empathy in Action

SFU Showcase: Empathy in Action | Empathy and Compassion | Scoop.it

RADIUS and Ashoka Canada are proud to host the 2nd Annual SFU Changemaker Showcase featuring renowned speaker, teacher and social enterprise leader, Jonathan Lewis. Thursday, March 6, 2014

========================

This year’s showcase will explore the theme, Empathy in Action, through

social innovators connected to SFU.

================


Co-presented by RADIUS, an initiative of the Beedie School of Business, and Ashoka Canada, the evening will feature two other TED-style talks from social entrepreneurs, a round of lightening pitches from others working on cool ideas, great food and drink from the wonderful folks at Lost + Found Cafe, and a room full of inspiring people to me

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The Science of Empathy at Work

The Science of Empathy at Work | Empathy and Compassion | Scoop.it

How do you move from empathy to connection?

First learn the signals and science of chronic stress and burnout and build skills for prevention and coping through developing attention of your emotions.


Building on these skills of self awareness you will learn how to preform and sustain the highest form of emotional intelligence in the workplace: empathy.

You will learn:

  • What does science tell us about stress?
  • How does identifying emotions change our reactions?
  • How does empathy work?

======================

Build your emotional awareness and

empathy skills in this science-based

session with Eve Ekman.

================

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Resources for Learning About Empathy on Valentine's Day

Resources for Learning About Empathy on Valentine's Day | Empathy and Compassion | Scoop.it

Valentine's Day creates a lot of excitement for students, and of course, there are plenty of teachable moments around the day.  


Social and emotional learning (SEL) has been one of The George Lucas Educational Foundation's primary strategies for learning since its inception. And in honor of Valentine's Day, we wanted to pass along some valuable SEL-themed resources from around the Web.


========================

in honor of Valentine's Day, we wanted to
pass along some valuable SEL-themed
resources from around the Web.

============ 


The good news is that if you're running short on time this month, these lesson plans, tips, and toolkits can be used throughout the year, and they provide inspiring context for students, parents, and teachers. We'll start with a quick animated video that answers the question: What's the difference between empathy and sympathy?

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Georgetown Day School Teacher: Exercising Your Empathy Muscles: How do you build empathy?

Georgetown Day School Teacher:  Exercising Your Empathy Muscles: How do you build empathy? | Empathy and Compassion | Scoop.it

A Georgetown Day School teacher talks about her favorite activities for keeping the empathy muscles strong


How do you build empathy and other changemaker skills (leadership, teamwork, problem-solving) in your students?


====================

There are several things I do in my

classroom that really help build empathy

and changemaker skills

in my students.

==============


• Role Play: Role play situations help kids take on a role and practice responding to situations in a safe environment. That way they have tools to respond, and practice in a safe way where they don’t feel threatened.


• Building Community: We do this in a really intentional way. We use responsive classroom greetings like making eye contact and recognizing each other during morning meeting. Students also share every day. You share who you are, not what you have, like aspects of your identity and culture. We do different read-alouds on gender, ethnicity, and race. The idea is that the more they share about themselves, the more they create windows and mirrors to see things that are similar and see what is different, and that is okay


• Appreciation Circles: ..

• Empathy Play Dates: ...


.By Sandra Hinderliter

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Try Walking in My Shoes: Empathy and Portrayals of Mental Illness on Screen

Try Walking in My Shoes: Empathy and Portrayals of Mental Illness on Screen | Empathy and Compassion | Scoop.it

A key theme of the symposium is the emotion of empathy. Speakers are invited to examine the ways in which the viewer’s empathy is elicited (or not) by the portrayals of mental illness on screen. In addressing this theme, paper/workshop topics may include, but are not limited to:


A key theme of the symposium is the emotion 

of empathy. Speakers are invited to

examine the ways in which the

viewer’s empathy is elicited


•    The role of acting and performance in the portrayal of mental illness on screen
•    Conventions of genre and/or commercial considerations
•    Narrative and stylistic techniques eg. sound, music, mis-en-scene
•    The socio-historical context in which these portrayals are produced
•    Issues of stigma and stereotypes that are perpetuated and/or challenged by screen portrayals of mental illness
•    The relation between screen portrayals of mental illness and other forms of visual culture
•    The ways in which gender, sexuality, class or race impact upon the representation and/or interpretation of mental illness
•    The portrayal of psychiatry/psychology on screen
•    The impact of screen portrayals on the lived experience of mental illness

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Child Connection Trust - Helping Children Prosper through Empathy and Love

Child Connection Trust - Helping Children Prosper through Empathy and Love | Empathy and Compassion | Scoop.it
"Touch is a Universal Language"
Helping Children Prosper through Empathy and Love


Mission Statement
We are teachers and Massage Professionals

throughout the world who bring Peer Massages

into School Curriculum within the topic

of Empathy and Compassion 

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Why childhood creativity could lead to a more empathetic world

Why childhood creativity could lead to a more empathetic world | Empathy and Compassion | Scoop.it

Childhood is so special because children have a natural tendency to be creative - every child is an artist in that way,” continues FitzGibbon.


“All that encourages creativity and imagination is linked to empathy and empathy is all about becoming a good, feeling and right-thinking adult. All the studies show that children who are read to when they are young and who are helped to draw and engage with art develop into more empathetic and well-rounded adults.


====================

All that encourages creativity

and imagination is linked

to empathy 

==============

“A lot of work has been done to show that children who are encouraged to imagine and dream become better at recognising and understanding emotion in later life, better at empathising, better at problem solving.

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Miguel Garcia's curator insight, February 19, 2014 6:52 AM

ser niño es mirar las mismas cosas con referentes distintos, esa sería su forma de construir todo este mundo nuevo q explora. pero para el adulto esa sería la creatividad: romper algoritmos, crear otros nuevos. Y tal vez tb pueda ser uno de los caminos a la empatía, aunq no necesariamente eso lleve a la empatía.

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The power of empathy: Anita Nowak at TEDxMontrealWomen

==========================

Empathy is the most positively disruptive force

on the planet - but only when it

leads to Empathic Action.

=============


In this talk, we will explore how empathy can be leveraged for the ultimate win-win: personal well-being and social good.


Culture of Empathy Builder Page: Anita Nowak
http://j.mp/11wasU8

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Tom Wojick's curator insight, February 13, 2014 4:54 PM

 An insightful and powerful call to empathic arms. 

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Academic Empathy

Academic Empathy | Empathy and Compassion | Scoop.it

Talk of empathy is everywhere: in science, the humanities, business and politics. Yet do we, as academics, think enough about how it applies to us in our academic and intellectual lives?  This paper introduces the concept of Academic Empathy in order to clarify how empathy might apply specifically to our lives in a university.


The recent essay by the cognitive scientist, Steven Pinker, to ‘neglected novelists and embattled [humanities] professors’ was an attempt to offer an olive branch across the Two Cultures divide yet only succeeded in enraging many of its intended beneficiaries.


==========================

This paper introduces the concept of

Academic Empathy in order to

clarify how empathy might apply

specifically to our lives
in 
a university.

==========================


It appears that many thinkers are unable to ‘feel in’ to the worlds and outlooks of their academic colleagues – as an empathetic approach would ask them to do. We will examine briefly this empathy deficit in academia and ask why it exists and what we might do about it.  


by Carl Gombrich

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Design for an Empathic World: A Workshop with Architect Sim Van der Ryn & Colleagues | Point Reyes Books

Design for an Empathic World: A Workshop with Architect Sim Van der Ryn & Colleagues | Point Reyes Books | Empathy and Compassion | Scoop.it

A talk and workshop with architect and author Sim Van der Ryn and three of his colleagues: Emily Pilliton, Director of Project H; Dave Deppen, principal at Design with Nature; and Claudia Cleaver of Morse & Cleaver Architects.


==============================
In Design for an Empathic World, 
Sim Van Der Ryn weaves 
the

architecture of empathy 

for self, others and

nature into a vibrant,
compassionate whole
...

==========


The workshop is open to architects and non-architects and anyone interested in how design needs to reconnect people, nature, and ourselves in these times of immense change


Culture of Empathy Builder Page: Sim Van der Ryn
http://j.mp/1aNGZoa

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Audio: How to Encourage Empathy | The Parent Report

Audio: How to Encourage Empathy | The Parent Report | Empathy and Compassion | Scoop.it

Can you teach kids to be more caring and empathic?   How to Encourage Empathy? 


=============================

There’s probably not a better trait that

makes the world a better place

than empathy.

===============


When we feel for others, we want the best for them. Kids who are empathic reach out and help others, are unlikely to bully or even be a by-stander in bully situations. In other words they care, Jacob Azzerod, author of From Difficult to Delightful in 30 Days offers a few tips on how to encourage empathy in kids.  You’re not going to teach children to be empathetic by telling them to be empathetic or even by  being empathetic yourself. 

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DO WE NEED AN EMPATHY REVOLUTION?

DO WE NEED AN EMPATHY REVOLUTION? | Empathy and Compassion | Scoop.it

There’s a revolution in thinking differently that’s well within our grasp, says Australian-born philosopher and author Roman Krznaric. His new book is Empathy: A Handbook for Revolution.


=========================

He’s calling for

revolution in empathy.

===============


There’s been a revelation in the human sciences in the past decade which has discovered we are wired for empathy – we are homo empathetic, beautifully designed for social co-operation.


In fact, Krznaric asserts, 98 per cent of us have the ability to empathise. This is not just sympathy, but something rather more grand. We are fully able, he says, to make that empathetic leap and understand what it’s like to walk in another’s shoes.

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 Children's Charter for Compassion  - Through the Eyes of a Child

 Children's Charter for Compassion  - Through the Eyes of a Child | Empathy and Compassion | Scoop.it
Compassion means to feel what others are feeling – especially when they are feeling pain or sadness. Compassion is inside of all of us. It doesn’t matter if you are a girl or a boy, how old you are, what country you live in, where or if you worship, or the color of your skin. We can all show compassion for others.

=========================

If we want the world to be a caring, respectful,

and happy place to live, we must

all practice compassion. 

=========


When we act with compassion, we treat others as we wish to be treated. We show kindness. We show understanding. We try to make others feel better. We put others before ourselves. 

by Erin Henry

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Developing Empathy | Teaching Tolerance

Developing Empathy | Teaching Tolerance | Empathy and Compassion | Scoop.it

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When we put ourselves in another

person’s shoes, we are often more

sensitive to what that person is

experiencing and are less likely

to tease or bully them.

================


By explicitly teaching students to be more conscious of other people’s feelings, we can create a more accepting and respectful school community.

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Five-Minute Film Festival: Kindness, Empathy, and Connection

Five-Minute Film Festival: Kindness, Empathy, and Connection | Empathy and Compassion | Scoop.it

Amy compiled this moving playlist of videos to explore the importance of human relationships and the power of being kind, generous, and compassionate.


More Resources for Teaching Kindness and Empathy

If you agree that raising a generation of kinder, more compassionate, generous, and connected kids will benefit us all, the next step is to find resources to teach all those wonderful skills. Fortunately there are a number of organizations out there that offer tools for parents and educators to do just that. I've collected just a small sample below.


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But do remember that one of the best ways 

we can teach our kids to be thoughtful 

and empathetic is to 

model it ourselves!

--------------------


So start making time for kind and generous acts, no matter how small -- they can make a huge difference.


AMY ERIN BOROVOY


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How Narrative Relationships Overcome Empathic Bias: Elizabeth Gaskell's Empathy across Social Difference

How Narrative Relationships Overcome Empathic Bias: Elizabeth Gaskell's Empathy across Social Difference | Empathy and Compassion | Scoop.it

Modern and historical scholarship on empathy has consistently demonstrated that people are more likely to empathize with those who are similar to themselves. This empathic bias for similarity means that the affective bonds and ethical motivations that accompany empathy are significantly diminished in relationships with outgroups, as defined by sociological difference.


==========================
Modern & historical scholarship on 
empathy

has consistently demonstrated

that people are more likely to

empathize with those who

are similar to themselves.

=============


I argue that narrative empathy is uniquely capable of circumventing the similarity bias through compositional strategies related to foregrounding and perspective. Turning to modern research on reading as well as to accounts of reading in the nineteenth century, I propose a two-part argument: first, that the act of reading can overcome the bias that scholars have observed in relationships between people and, second, that narrative empathy has the potential to prevent future cases of bias by reconfiguring readers' criteria for similarity.


In an extended case study of Elizabeth Gaskell's novel Mary Barton: A Tale of Manchester Life (1848), I argue that Victorian social-problem literature thematizes empathy across difference and that the self-conscious treatment of cultural difference is particularly helpful for overcoming similarity bias.


by Mary-Catherine Harrison
Assistant Professor, English



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Interdisciplinary Symposium: Try Walking in My Shoes: Empathy and Portrayals of Mental Illness on Screen

Interdisciplinary Symposium: Try Walking in My Shoes: Empathy and Portrayals of Mental Illness on Screen | Empathy and Compassion | Scoop.it

This interdisciplinary symposium invites scholars, filmmakers, mental health practitioners and consumers to explore questions about representations of mental illness in film and television across two days of papers, screenings and workshops. The symposium has a particular focus on women’s mental health and the portrayal of mental illness in Australian films.


==============================

KEYNOTE LECTURE

Professor Raymond Gaita

The University of Melbourne

The Limits of Empathy

==============


A key theme of the symposium is the emotion of empathy. If sympathy suggests feeling for someone (that is, feeling sorry for them), empathy is distinguished by feeling with them.


This sharing of emotion gives us valuable insight into how things are with another person. This insight can lead to a greater understanding that reduces stigma and discrimination, and helps us to see ‘the other’ as an equal human being. 


That is why empathy is such an important concept in philosophy, politics, psychology and human rights education.

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The Dax Centre: Shift toward empathy

The Dax Centre: Shift toward empathy | Empathy and Compassion | Scoop.it
With the recent success of films such as Silver Linings Playbook and TV shows like Homeland and United States of Tara, there has been a marked shift in how mentally ill characters are portrayed on screen.


Dr Hopgood points to these guidelines as evidence of the shift towards empathy. “By moving away from stereotypes and stigmatising representations towards more accurate and sensitive portrayals, filmmakers and TV producers can develop a stronger emotional connection between a character who is mentally unwell, and the viewer,” she says. “The storytelling becomes richer, more creative, and ultimately more satisfying.”


This shift towards empathy is the focus

of an upcoming two-day event to be held

at The Dax Centre 


This shift towards empathy is the focus of an upcoming two-day event to be held at The Dax Centre on 13 and 14 February.

The interdisciplinary symposium, Try Walking in My Shoes: Empathy and Portrayals of Mental Illness on Screen, will bring together filmmakers, academics, mental health professionals and the public to explore questions such as: How is mental illness represented in film and television? What emotions are elicited from the viewer?

by Ryan Sheales

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