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The Question in St. Louis County: Can Whites Empathize With Blacks?

The Question in St. Louis County: Can Whites Empathize With Blacks? | Empathy and Compassion | Scoop.it
As the Brown grand jury hears evidence, are its white and black members even hearing the same thing? Many studies suggest: probably not.


Empathy isn’t about your own experience, but honoring and valuing someone else’s experience, especially when it’s different from your own. But studies show white people simply have less empathy for black people. For instance, in one study, white subjects were shown videos of people being stuck with a needle. The subjects’ brains and body chemistry were monitored for what researchers have identified as the tell-tale signs of empathy.


And when the white subjects watched white people being stuck with a needle, they responded with more empathy than when they saw black people being hurt. Another study corroborated this — asked how much something would hurt someone else (for instance, stubbing a toe), subjects consistently responded that hypothetical black people would feel less pain than hypothetical whites....


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Empathy and Compassion
The Empathy Movement Magazine: The latest news about empathy and compassion from around the world - CultureOfEmpathy.com
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Empathy Movement Magazine

Empathy Movement Magazine | Empathy and Compassion | Scoop.it

Sponsored by Edwin Rutsch Empathy Guide Services
Visit  http://cultureofempathy.com/Services/

These one-to-one empathy sessions support; well-being, healing, practicing to be a better listener and supporting you in creating empathic environments in your relationships, family, school, work, communities and beyond.


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Edwin Rutsch, Editor

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Brenda Robinson's curator insight, May 13, 2015 9:52 PM

Hon. Liz Sandals: Introduce a new course called "COMPASSION" for Grade 1 and Grade 12. https://www.change.org/p/hon-liz-sandals-introduce-a-new-course-called-compassion-for-grade-1-and-grade-12

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(Empathic Relationship) Stop Trying To Fix Your Partner’s Feelings

(Empathic Relationship) Stop Trying To Fix Your Partner’s Feelings | Empathy and Compassion | Scoop.it

One of our deepest needs as humans is to feel understood, and true understanding is not possible without empathy.

 

As psychologist Carl Rogers put it, “When someone really hears you without passing judgment on you, without trying to take responsibility for you, without trying to mold you, it feels damn good!”

Think back to a time when you were listened to and really felt heard. How did it feel to be seen as you were?

The last letter in Dr. Gottman’s ATTUNE model is E and it stands for Empathy.  Brené Brown describes empathy beautifully in this brief animated video.

 

1. Listen without judgment...

2. Look for feelings...

3. Climb into the hole.. ..

4. Summarize and validate. ..

 

By Kyle Benson

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A psychologist explains the limits of human compassion

A psychologist explains the limits of human compassion | Empathy and Compassion | Scoop.it

Paul Slovic

 

I often report on political psychology. And in my conversations with scientists, I’ll often ask: “What research helps you understand what’s going on in the world?” The answer — whether it’s pegged to the refugee crisis abroad or the health care debate at home — very often involves Paul Slovic.

Slovic is a psychologist at the University of Oregon, and for decades he’s been asking the question: Why does the world often ignore mass atrocities, mass suffering?

Slovic’s work has shown that the human mind is not very good at thinking about, and empathizing with, millions or billions of individuals.
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(Empathic Design) Use Customer Journey Maps to Uncover Innovation Opportunities

(Empathic Design) Use Customer Journey Maps to Uncover Innovation Opportunities | Empathy and Compassion | Scoop.it
EMPATHIZE WITH CUSTOMERS, EMPLOYEES, AND OTHER END USERS.

One way to develop more empathy with—and gain new insights about—your customers is to look beyond the narrow definition of your offering and consider the customer’s total experience. The more broadly you define the customer experience, the more opportunities you can identify for improvement.20

Say, for example, you make interior house paint. You could focus narrowly on the characteristics of the product itself, on making the paint less drippy or making it cover a surface in a single coat. But you’ll find many more opportunities for innovation if you think about the arc of the customer experience. In something as simple as repainting a bedroom, there are probably a dozen steps (each one of which is a chance to innovate): from getting customers to realize that it’s time to repaint, to helping them choose the color, to shortening the preparation and cleanup time, to keeping track of which colors are on which walls for future reference when it comes time for touch-up.
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(Empathic Healthcare) STUDY: Perception of empathy in the therapeutic encounter: effects on the common cold. 

(Empathic Healthcare) STUDY: Perception of empathy in the therapeutic encounter: effects on the common cold.  | Empathy and Compassion | Scoop.it
OBJECTIVE:
To evaluate the effects of patient-practitioner interaction on the severity and duration of the common cold.

METHODS:
We conducted a randomized controlled trial of 719 patients with new cold onset. Participants were randomized to three groups: no patient-practitioner interaction, "standard" interaction or an "enhanced" interaction. Cold severity was assessed twice daily. Patients randomized to practitioner visits used the Consultation and Relational Empathy (CARE) measure to rate clinician empathy. Interleukin-8 (IL-8) and neutrophil counts were obtained from nasal wash at baseline and 48 h later.

CONCLUSIONS:

When patients perceive clinicians as empathetic, rating them perfect on the CARE tool, the severity, duration and objective measures (IL-8 and neutrophils) of the common cold significantly change.

 

 

Rakel D1, Barrett BZhang ZHoeft TChewning BMarchand LScheder J.

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(Empathic Healthcare) Patient Experience Summit Promotes Empathy by Design

(Empathic Healthcare) Patient Experience Summit Promotes Empathy by Design | Empathy and Compassion | Scoop.it
The 2017 Patient Experience Summit: Empathy and Innovation was held May 22-24 in Cleveland. Hosted by Cleveland Clinic, the interprofessional conference offered insights into designing programs, services, spaces and processes inspired by empathy to deliver the best care for patients and families.

“The summit provided invaluable opportunities to network with colleagues from all over the world, sharing experiences and learning from one another,” says Cindy Urbancic, MBA, BSN, RN, Senior Director of Global Patient Services at Cleveland Clinic and a member of the Patient Experience Summit planning committee. “I was inspired by many of the speakers reinforcing the important role each of us plays throughout a patient’s journey.”

Several sessions were geared toward nurses, including the followin
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The psychology of search: Unleashing the power of connection

The psychology of search: Unleashing the power of connection | Empathy and Compassion | Scoop.it

Getting to know your users
You don’t have to have a psychology degree to better understand what motivates your users — you just need to be willing to do the work.

 

It starts with creating a detailed persona. A persona is a semi-fictional character that represents your ideal customer. When developing personas, many stop at demographic information. But the real power is uncovering the psychographics. One exercise we use when creating personas is empathy mapping.

 

Empathy mapping helps you step outside yourself and into the world of your persona. It forces you to experience the world from a new perspective. Often times when creating marketing material or planning a search strategy, we get wrapped up in the metrics and forget about the actual human on the other side of our strategy. Empathy mapping will help you detach from the technical for a bit and help you focus on the practical.

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More empathy through virtual reality 

Virtual reality technology is being used to help aid organizations raise funds. Potential donors are sent virtually to where aid is needed. The UN project has reported initial success.
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Benefits of Mapping Experiences

Benefits of Mapping Experiences | Empathy and Compassion | Scoop.it
1. Mapping helps build empathy

It’s often amazing how little organizations know about the experiences that the people they serve actually go through. Experience maps shed light on real-world human conditions. In doing so they instill empathy into an organization.

Bruce Temkin, a leader in customer experience management, stresses the relevance and importance of such mapping activities.

He writes in a blog post:
Companies need to use tools and processes that reinforce an understanding of actual customer needs. One of the key tools in this area is something called a customer journey map… Used appropriately, these maps can shift a company’s perspective from inside-out to outside-in.

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(Empathic Design) The Art And Science Of Customer Empathy In Design Thinking 

(Empathic Design) The Art And Science Of Customer Empathy In Design Thinking  | Empathy and Compassion | Scoop.it

Customer-centric solutions demand empathy. But, how we employ this principle within design thinking is as critical—if not more—as what we do in the process.

Certain slices can be easily repeated—that’s the science part. However, not everything fits neatly into a template. More than anything else, we rely on our creativity to accurately frame a problem and discover the attached opportunity. That’s the art of customer empathy within design thinking.

In my previous post, I discussed three factors that are critical turning empathy into an obsession when developing customer-centric innovations Opens in a new window. I want to expand on this topic and elaborate on how it can also be applied to our everyday work as well.

Customer empathy is not inherited or repeated-it’s continuously learned

 

by Kaan Turnali | July 23, 2017

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(Teaching Empathy) Leading with Empathy in the 21st Century | Brown University

(Teaching Empathy) Leading with Empathy in the 21st Century | Brown University | Empathy and Compassion | Scoop.it

CEPY0946: “Leading with Empathy in the 21st Century” Course Syllabus July 10 – July 21, 2017

 

There is a recent groundswell of interest in empathy; CEOs, best-selling authors, and international leaders have identified empathy as one of the most important leadership skills of the 21st century. Generally understood as “the ability to understand and share the feelings of another,” empathy will play an increasingly important role in our interdependent and hyper-connected world.

 

Whether your challenge is to build a collaborative team, become a skilled professional, or advocate effectively for social justice, empathy is a vital leadership capacity.

 

A. Knowledge:

  • − “Empathy” as a multifaceted concept.
  • − The underlying cognitive processes and neural structures related to cognitive empathy
    and affective empathy.
  • − Instruments for measuring empathy-related constructs.
    − The influence of individual difference, motivation, and situational contexts on empathy.
  • − The relationships between empathy, compassion, prosociality, and morality.


B. Awareness:

  • − Appreciation of empathy as a skill spells success for the individual “I” and the  collective “we” in our interdependent society.
  • − Recognition of common cognitive errors and biases in interpersonal interaction and a conscious effort to correct such mental habits.
  • − Conscious effort to cultivate and utilize empathy in personal, academic, and
    professional life.

 

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Listening with humility allows for empathy toward others

Listening with humility allows for empathy toward others | Empathy and Compassion | Scoop.it

Even those of us who have a great deal to say must learn to listen.

Listening is the required ingredient to create an empathetic, civil, productive society. Without it, we are simply a collective of one-dimensional, selfish know-it-alls, simply inhabiting the same geographic locale. Ouch. 

But darn it, listening is tough. Simply pausing to catch our breath does not count as listening. Stopping the flow of words to strategically plan our attacks, before gleefully pointing out how the other person is wrong? That does not, in fact, count as listening. Many times I wish this counted, but, no, no it does not.... 

 

Empathy simply cannot be achieved if we are not willing to listen to one another. Even those of us who have a great deal to say on a daily basis must learn to listen. We must learn to be quiet and be open to understanding. July’s philosophy is waiting to help. Listen. 

 

Jennifer Lemma is a philosophy instructor at Walla Walla Community College.

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The Role Of Empathy and Compassion In Preventing Burnout

The Role Of Empathy and Compassion In Preventing Burnout | Empathy and Compassion | Scoop.it

Almost 50 percent of human resource managers said about half of employee turnover was due to burnout, according to a study by The Workforce Institute and Future Workplace. Difficult workplace conditions, the pressure to perform (from both yourself and your employer), the demands of personal life, and more can take a toll.

 
Yet, under the same conditions not everyone experiences burnout.

 

Why? One key may be emotional intelligence, and in particular, empathy and compassion practiced in a balanced way. Cultivating these traits helps you focus on yourself less and connect more deeply with others.  

Nancie Vito, MPH, CHES
Public health professional + life coach helping you get unstuck, reduce burnout and take steps what you really want.

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(Empathic Parenting) Why empathic limits help kids develop self discipline.

(Empathic Parenting) Why empathic limits help kids develop self discipline. | Empathy and Compassion | Scoop.it

But kids also learn self discipline from the daily limits you set, as long as you set them with empathy. Why is empathy essential to this process? Because your child is less likely to struggle against the limit. She may not like your limit, but she feels your understanding and compassion.

 

She knows you're on her side. So she chooses to stop fighting for what she wants, so she can have something she wants more -- to stay lovingly connected to you, even to be "like" you. She chooses to regulate her own impulses. She accepts your limit, and even internalizes it -- makes it her own...

What does an empathic limit look like? Empathy is "feeling" the other person's point of view. Setting limits is informing your child of a rule or expectation. Here's how you combine them: 

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Are You Emotionally Intelligent? Here’s How to Tell  

Are You Emotionally Intelligent? Here’s How to Tell   | Empathy and Compassion | Scoop.it

What exactly is emotional intelligence (EQ)? How can you determine if you have those characteristics? And why is it so important?

 

  • 1. Self awareness
  • 2. Self regulation
  • 3. Motivation
  • 4. Empathy
    Empathy is the ability to recognise how others are feeling. This is essential for functioning well in society and excelling in your career. A person without empathy will end up regularly insulting and offending people, while a person with a high EQ will be able to understand what a person is feeling and then treat them accordingly.
  • 5. Social skills

 

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(Empathic Healthcare) (Teaching Empathy) Patients Are People First — Teaching Empathy To Jefferson University Students: 

(Empathic Healthcare) (Teaching Empathy) Patients Are People First — Teaching Empathy To Jefferson University Students:  | Empathy and Compassion | Scoop.it
Jefferson University brings students and patients with dementia together for a lesson that’s often missing from healthcare: Empathy.

 

There are more than just feel-good reasons for teaching empathy to medical students. Doctors experience professional burnout at a higher rate than other American workers, partly because over time, they start to feel disconnected from what they’re doing, to lose the meaning of their work, the reason they started practicing medicine to begin with. Voeller says connecting more meaningfully with their patients, and with each other, has shown to reduce this effect.

 

And studies have shown that the patients of doctors who have high levels of empathy fare significantly better, including those with diabetes and the common cold. “When there’s an empathetic relationship between doctors and patients, there’s more trust,” says Mohammadreza Hojat, a Jefferson professor who has long studied empathy.

 

JUL. 26, 2017

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Empathy no universal value - what now, democracy?

Empathy no universal value - what now, democracy? | Empathy and Compassion | Scoop.it

Empathy towards family and close friends can be different from empathy towards strangers

Emotional concern for others is arguably one of the building blocks of a well-operating democracy. But what if there is no clear pattern to how compassion works?

Empathy varies a lot among people, psychological research has found. But it also varies widely among countries and cultures. When my colleagues and I set out to analyse the largest study on empathy ever done - 104,365 people from 63 countries - we expected to learn whether the extent to which we tune into others’ emotional cues clearly differs by culture.

Instead, we were left with a number of new questions about what we mean - here and in other countries - when we talk about empathy. 

 

Sara Konrath

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15 Questions to Strengthen Empathic Thinking 

15 Questions to Strengthen Empathic Thinking  | Empathy and Compassion | Scoop.it

 

According to research published in the Lady Geek Global Empathy Index, the top 10 companies in the Global Empathy Index 2015 increased in value more than twice as much as the bottom 10 and generated 50% more earnings.

 

If you want to unlock revenue growth maybe your focus shouldn’t be on conversion rate optimization, pushing that next feature, or designing a better marketing campaign; but rather on figuring out how to build empathy muscle.

 

Empathy — the ability to understand and relate to others’ points of view — is now widely considered a core competency of creativity, leadership, and being an all-around happy, successful person.

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(Empathy and Animals) Study: Toward a cross-species understanding of empathy

(Empathy and Animals) Study: Toward a cross-species understanding of empathy | Empathy and Compassion | Scoop.it
Although signs of empathy have now been well documented in non-human primates, only during the past few years have systematic observations suggested that a primal form of empathy exists in rodents. Thus, the study of empathy in animals has started in earnest.

 

Here we review recent studies indicating that rodents are able to share states of fear, and highlight how affective neuroscience approaches to the study of primary-process emotional systems can help to delineate how primal empathy is constituted in mammalian brains.

 

Cross-species evolutionary approaches to understanding the neural circuitry of emotional ‘contagion’ or ‘resonance’ between nearby animals, together with the underlying neurochemistries, may help to clarify the origins of human empathy.

 

 Jaak Panksepp

 Jules B. Panksepp

 

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Houses of Empathy – Houses of Empathy

Houses of Empathy – Houses of Empathy | Empathy and Compassion | Scoop.it
Houses of Empathy is an European project that aims to contribute to the reduction of violence amongst peers in residential care settings, by building a programme on bullying prevention.

Like the building of a house, the project proposes to develop and reinforce personal and social skills, the foundations of healthy relationships, in order to gradually promote empathy skills among children, young people and staff.

What makes Houses of Empathy an innovative project is its ecological approach. It intervenes on different levels, involving not only young people, but also the staff in residential care settings and other stakeholders in the child protection community.
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(Empathic Healthcare) Oxford Empathy Programme: International Colloquium — University of Oxford, Nuffield Department of Primary Care Health Sciences

(Empathic Healthcare) Oxford Empathy Programme: International Colloquium — University of Oxford, Nuffield Department of Primary Care Health Sciences | Empathy and Compassion | Scoop.it

What kind of empathy is beneficial to patients and practitioners?

A growing body of evidence suggests that when healthcare practitioners enhance the way they express empathy, that this may improve healthcare outcomes. Specifically, enhanced empathy appears to:

  • reduce patient pain, depression, anxiety
  • increase patient satisfaction
  • and improve patient well-being
  • improve medication adherence
  • reduce practitioner burnout
  • reduce patient complaints and medico-legal risk
  • reduce medication use


How has empathy been defined in clinical studies that evaluate practitioner empathy and/or its impact on patient care?
How does empathy differ from compassion, and ‘patient-centred care’?

  • When is empathy (according to the definitions above) helpful/harmful to (a) patients, and (b) practitioners?
  • Through group discussions, plenary sessions and poster presentations, we will explore these questions with a view to collating our findings and publishing a report on our colloquium.

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(Teaching Empathy) (Empathic Design) Teaching Empathy Through Design Thinking

(Teaching Empathy) (Empathic Design) Teaching Empathy Through Design Thinking | Empathy and Compassion | Scoop.it

1. Empathize

Empathy is the first step in design thinking because it is a skill that allows us to understand and share the same feelings that others feel. Through empathy, we are able to put ourselves in other people's shoes and connect with how they might be feeling about their problem, circumstance, or situation. Some questions to consider:

  • What is the person feeling?
  • What actions or words indicate this feeling?
  • Can you identify their feelings through words?
  • What words would you use to describe their feelings?

 

..5. Test

During testing, empathy plays a key role in shaping of the user's experience. Focus on showing and not telling. This helps the users to create their own experiences, and also helps us to identify how to improve their experiences next time. The opportunity for empathizing is important at this stage, because one is able to see the user's experience and hear his or her thoughts, feelings, and ideas. Testing also helps to shape our point of view in relation to the user's point of view.

 

Rusul Alrubail

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(Empaths) The Dark Side Of Empathic People That You Rarely See and Must Always Be Cautious Of!

(Empaths) The Dark Side Of Empathic People That You Rarely See and Must Always Be Cautious Of! | Empathy and Compassion | Scoop.it

The dark side of being an empath is constantly being exhausted and fatigued from the energies you absorb. But, you’d never know it. Because the empath never dares break down or lose composure. They quietly observe, acknowledge and feel.

As many others do, empaths want to be loved and accepted for who they are. But, it is their generosity and kindness that often sees them being taken advantage of by those who only take, never give. Empaths are ‘givers’ by all means, ready to show kindness to those in need at all times.

The dark side of being an empath is not knowing that being so selfless places an incredibly heavy burden on one’s self. Even the empaths that do recognize the burdensome nature of their selflessness often choose to ignore it, because carrying that weight is more meaningful than letting it fall on someone else’s shoulders.

 

By Amanda Greene

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Refugees: Empathy decline in Germany | All media content | DW | 02.10.2015

The UN refugee agency says the number of people seeking asylum in the EU will rise. 1.5 Million people are expected to flee to Europe this year and next. In Germany, the issue is affecting political debate. Surveys show that attitudes are changing.
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