Empathy has been in the news a lot recently. It has been highlighted as an antidote to school bullying and gun and gender violence, and it has become popular in the business community as a part of user-centered design. More and more, empathy is being recognized as a skill that people need to develop to better shape how society will function in the future.
In the industrial era, we lived in a world hallmarked by hierarchies and strict boundaries around companies, organizations, communities, and nations. Today, we are heading into a globalized, networked, transparent world of fast change, where there are many voices at the table, all speaking at the same time—all the time.
Darlene M. Damm